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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.6/5, 120 Reviews
88% Recommended
96% sales valuation accuracy
83% letting valuation accuracy
94% sales fee satisfaction
94% letting fee satisfaction
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By : 'Andrew'
Services : Letting(As a Tenant)
Rent PCM : £1650
Would you recommend ? : No
Postcode : KT12
We were offered a viewing under the most bizarre of circumstances, since they claimed that the property wasn't even available and there was a long list of applicants. That story was amended to everyone being crazy and rude and we were the only polite people to contact them. Take note of that fact! I attended a viewing, all seemed fantastic. I put down a deposit immediately, sent them all the relevant information by email. We went through the referencing without any problems but that is when things got really weird. No one actually told us - I just got an email asking me to confirm who was paying the deposit. I had to actually ask if we had passed the referencing step. Then I was told 15.08.21 they were just waiting on gas and electric certificates and they would send out the tenancy agreement. We were supposed to be moving on 02.09.21 so everything was getting really tight, time wise. So both myself and my partner tried to contact them to find out exactly what timing we were looking at. My partner needed to give landlord and employer her notice and also needed to cancel all her utilities. We were told they were waiting and they could do nothing about it! So after a week, we asked again. I got an email in return accusing me of being crazy, telling me I had no reason to be so upset. The tenancy agreement would have needed to be emailed to Somerset, posted back. I would have had to go into their offices and signed my half. I would then have had to pay the full deposit five working days before they would have given us the keys. So that's seven days, one day to receive, one day to send back and sign and five days for the deposit. I am writing this on 22.09.21 - so exactly seven working days before our move date. So what did Castle Wildish do? Did they offer us any hope or reason to not worry about this extremely limited time line? Nope, they advised the landlord to withdraw from the proceedings!! My partner, single, with two children has given notice at her work, given notice to her landlord, given notice to all her utilities and Castle Wildish withdrew our application at the last minute!! So she is now potentially unemployed and homeless as of Oct 2nd! All because we dared to ask them what the hell was going on, and whether or not we would even be able to move on Oct 2nd! Apparently I have mental issues and there was no reason to be so stressed that we couldn't get the children places at schools without a tenancy agreement, no reason to be upset I had booked a removals van that was non-refundable. No reason to care that I had arranged for the internet to be installed on Oct 1st. No reason for Louise to suffer from insomnia, worrying about being unemployed and homeless. Nope, none of that mattered, because apparently, that was just a story I was telling them to coerce them into giving us a tenancy agreement outside of normal procedure! Neither of us have ever asked that question - the ONLY question we've been repeatedly asking is whether we could move on Oct 2nd and the ONLY reason we were asking that question is so we could make the proper arrangements. So beware, this company has clearly been abused by people during lockdown and they are now severely paranoid and will be triggered by the slightest of stress and completely destroy your life without a care in the world, whilst gas-lighting you and telling you you're just making up stories. My partner now has to beg for her job back, she has to beg to keep her home. The kids are absolutely devastated we are no longer moving. They are now stuck living in a house that is partially packed in boxes, ready for the move. We have lost a month of our time, we have been made physically sick with worry and all we are walking away with is an extremely bad taste in our mouths!! I am absolutely STUNNED this has happened and utterly utterly disgusted with the total contempt they've shown to us and our lives. All we needed was some reassurance, but instead we got stone walled and then gas-lit, followed up by a short notice cancellation of the entire venture. We did nothing wrong other than be upset that no one would give us a straight answer...
Castle Wildish (Hersham)
Castle Wildish, 22-24 Molesey Road, Hersham, Walton-On-Thames, Surrey
KT12 4RU
01932 245282
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 5 | 3 | 9 | 7 | 53 | 1 | 39 | 2 | 0 | 1 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 94% | £222,000 | £6,500,000 |
| Lettings | 83% | 94% | £450 | £2,700 |
No procedure set.
Last updated at 4/11/2024, 10:44:32 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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George
Julian
By : 'JR'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT12
I can’t praise Castle Wildish enough. From start to finish I can only say they have been brilliant with the sale of my property. Their professionalism and friendliness was outstanding and no question of mine was too silly. George, Julian and Adam guided and supported me throughout the ... Read Full Review
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George
By : 'JACKY'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Sales( As a Vendor )
Sold price : £222000
Would you recommend ? : Yes
Postcode : KT12
Castle Wildish have been amazing through what was a difficult experience for myself & my family. From the valuation through every part of the process they have been friendly & professional. Always contactable via phone or email. George who looked after us is a credit to this ... Read Full Review
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Adam
By : 'London'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : KT12
<p>Appalling customer service from Adam at Castle Wildish, very ... Read Full Review
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Julian
George
By : 'Hannah'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT12
I rented a property through Castle Wildish and was absolutely delighted with their service and punctuality. They answered any questions I had and made everything a breeze. Would definitely recommend. Thank you Julian, Adam and ... Read Full Review
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George
By : 'Sarah'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Sales( As a Vendor )
Sold price : £287500
Would you recommend ? : Yes
Postcode : KT12
Castle Wildish have just helped us sell our flat. Julian and George were both very helpful and friendly. George, in particular, was brilliant at keeping us in the loop, acting as the go between when necessary, and always happy to contact our buyer or solicitors for us. They were a pleasure to work ... Read Full Review
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Julian
By : 'Ben'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : KT12
Awful estate agents. Told us a pack of lies and then wouldn't return emails or calls...I would recommend avoiding them at all ... Read Full Review
By : julian Smith
Apr 9, 2025The person giving this review is not called Ben. You have already given us a previous terrible review, i s that not...
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George
Julian
By : 'Silke'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT12
We couldn't have been in better hands with Julian and George from Castle Wildish. They have been so very helpful and guided us through the process of selling and buying our new dream house so swiftly, giving us the perfect advice at every stage of the journey, and taking away a lot of stress. ... Read Full Review
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Julian
By : 'Roger'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Letting( As a Owner )
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : KT12
I have been deaing with Castle Wildish for 24 years buying, selling and letting properties and have always had a pleasant experience dealing with Julian. He and all his collegues have always responded quickly and efficiently to my questions confirming their professionalism and dedication to ... Read Full Review
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George
By : 'Justin'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : KT12
George Smith was an absolute delight to deal with. On time for our viewing appt. and really pleasant in dealing with him, and for ease of transaction. I would and can only recommend Castle Wildish and George, highly enough. Thank ... Read Full Review
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Julian
George
By : 'Morag'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Sales( As a Vendor )
Sold price : £705000
Would you recommend ? : Yes
Postcode : KT12
We used Castle Wildish this year to both sell our house and buy a new property. From the offset the experience was smooth, collaborative and friendly. With a deep understanding of the market we found their approach to pricing to be spot on. No hard sell, no driving up prices, they take a sensible, ... Read Full Review
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Julian
George
By : 'Charlotte'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Sales( As a Vendor )
Sold price : £826000
Would you recommend ? : Yes
Postcode : KT12
We highly recommend Castle Wildish when selling your home. The team are very very experienced and knowledgeable. They are all great communicators and calm and friendly at all times-what more can you ask for? Thank you ... Read Full Review
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Julian
George
By : 'Sarah'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT12
Thoroughly recommend. Julian and George did a great job on our sale and our purchase in May this year. A smooth stress free ... Read Full Review
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George
By : 'James'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : Yes
Postcode : KT12
Sold my flat with Castle Wildish and dealt mainly with George Smith. George was very attentive during the process and extremely helpful liaising between myself, the buyer and the solicitors. Often chased the solicitors on my behalf and was able to ask for what was needed and when. He helped ... Read Full Review
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George
Julian
By : 'Helena'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT12
Thank you Castle Wildish - especially Julian and George. Not only are these people highly professional and know their stuff, but they always went above and beyond every single time to make the process of selling the house as painless as possible. Thank you from the heart. So, so pleased we chose ... Read Full Review
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Julian
By : 'Foster'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Sales( As a Vendor )
Sold price : £1300000
Would you recommend ? : Yes
Postcode : KT12
Honestly, the amount of graft the team put in, they earned every penny and made it happen for the right money. Great sounding board, solid advice, they kept us sane through the entire process. Having regularly dealt with professionals, we would recommend Castle Wildish in a heartbeat. No-nonsense, ... Read Full Review
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Julian
By : 'rafael'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : No
Postcode : KT12
I wouldn't recommend. The sort of people you will deal with are the lowest level possible. Lies, lies and more lies. Starting in the viewing the property, when I asked about the heating system. "It works!" - it didn't. Only on summer, when you don't use it. As ... Read Full Review
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George
Julian
By : 'Jennie'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT12
Fantastic service from start to finish of our house sale, would highly recommend, Julian and George went above and ... Read Full Review
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Julian
George
By : 'Matthew'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Sales( As a Vendor )
Sold price : £595000
Would you recommend ? : Yes
Postcode : KT12
Fantastic team of estate agents who really look after you if you're selling a property. Friendly, honest and always contactable. Would fully recommend if selling or moving to the area. Thank you George and ... Read Full Review
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Julian
George
By : 'Alice'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT12
Great experience buying a flat with Castle Wildish. Julian and George were great at keeping us updated throughout, and were friendly and professional each time we spoke with them. Thank ... Read Full Review
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By : 'Andrew'
Branch : Walton On Thames, Castle Wildish, 22-24 Molesey Road, Hersham
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : No
Postcode : KT12
We were offered a viewing under the most bizarre of circumstances, since they claimed that the property wasn't even available and there was a long list of applicants. That story was amended to everyone being crazy and rude and we were the only polite people to contact them. Take note of that ... Read Full Review
