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4.6/5, 47 Reviews
87% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
95% sales fee satisfaction
67% letting fee satisfaction
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By : 'Victoria'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : BN1
Spencer & Leigh never treat tenants as humans, every staff treats us like we have no human rights and that we are stupid. Our landlords also lied to us about a few things that they promised, and Spencer & Leigh let it happen. 1. Our landlord said our electricity bill will be near nothing due to the fact that there are solar panels. However, once we moved in, we then found out that none if the power the solar panels generate goes into our electricity bills, instead they go into our landlords' bank accounts, and of course we don't get any discounts on our electricity bills. 2. Before moving in, our landlords said they wanted to save having to get rid of some old furniture (sofa, chairs, beds, chests of drawers), so asked if we would use them, if so they can leave them here. But if we ever want to get rid of them and get our own furniture because they were quite old, then we can do so. So we agreed because it saved them having to spend money and effort, and we didn't mind having them in our home temporarily. However, they now said that they want everything they left behind to be here in perfect conditions. 3. We pay £1400 per month, yet, when our boiler broke in cold season with no hot water or heating, our landlords refuse to pay £75 to get a plumber in asap. Instead, they decided to use their warranty which is super slow, and had us wait a few days until someone comes in to have a look (not necessarily get it fixed). At the mean time, no temporary solutions were provided. We looked online for information, and having no hot water is considered an emergency, therefore landlords have the duty to get it fixed within 24hr. Both me and my husband works in professional jobs, and they suggested us to either fill up the bath with a small kettle, or to not shower for days. After leaving this review, they immediately dropped by and handed us two electric heaters and asked us to please delete this review. They also said they would give us £50 to stay at a hotel for ONE NIGHT where we would need to cover the extra costs, while we didn't have heat and hot water for THREE days. 4. We are moving out when Brighton had the massive strike with no rubbish being picked up for weeks, resulted in our garden filled with bags of rubbish, and Spencer & Leigh told us to put all the rubbish in our car when we leave otherwise we will be charged. 5. When we moved in, our landlords had left lots of items in the property, for example paints, floor oils, cleaning products, light bulbs, hangers, and there were even milk left in the fridge. When we moved out, we left all of their items there thinking that they would want to keep them there for future uses, however, Spencer & Leigh took photos of all the items that our landlords left, blamed that we left items behind and tried to charge us. 6. During Covid, when most landlords have given help to tenants, reducing rent, delaying rent or even canceling rent, we did not receive any help, nor did we even asked for it. And when it comes to us asking if we can have a 5-month contract or a rolling contract for 5 months after being here for two years and not missing one rent, they refused to do so and chose to kick us out early. We asked to have a 5-month contract rather than 6-month contract because we are moving to another country, and now we are left in a very difficult situation because we don't know where we can go after the date they wanted us out and before we move. We even asked if we can just leave two weeks after the date and they still refused. There are also many other moments when we felt that we were forced by our landlords and Spencer & Leigh to do certain things which are totally unfair, and felt that we were not treated with any respect.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 95% | £36,000 | £650,000 |
| Lettings | 67% | 67% | £925 | £925 |
Spencer & Leigh
108 Old London Road, Brighton, Brighton and Hove
BN1 8YA
01273 565566
No procedure set.
Last updated at 3/20/2023, 4:07:44 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Sue
By : 'AS'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN41
Sue has provided us with excellent support & guidance through a protracted house sale, probably wouldn't have happened without her commitment and efforts to iron out delays and obstacles. Strongly recommend Sue and the rest of the team at Spencer &... Read Full Review
By : Sue Wilkinson
Sep 9, 2023Thank you for the lovely review Anthony. It was a pleasure to assist with the move. Best wishes...
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James
By : 'Eric'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN1
Spencer & Leigh helped our family with the sad sale of our parents home. The team did everything to make our experience as painless as possible at a very challenging time. We can't recommend them highly... Read Full Review
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Simon
By : 'Daisy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN1
We recently used Spencer & Leigh to buy our first house and would recommend. Simon was great throughout the whole process and offered advice when needed helping everything run... Read Full Review
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By : 'Victoria'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN1
Spencer & Leigh never treat tenants as humans, every staff treats us like we have no human rights and that we are stupid. Our landlords also lied to us about a few things that they promised, and Spencer & Leigh let it happen. 1. Our landlord said our electricity bill will be near nothing ... Read Full Review
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Sue
James
By : 'Sharon'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN1
I have used Spencer and Leigh to buy sell and find tenants. I have always found them to be polite, approachable and professional. I would highly recommend using their... Read Full Review
By : James Morris MNAEA
Jul 16, 2021Thank you for your kind review Sharon. It's always a pleasure to assist you. Best wishes James...
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By : 'Sara'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN3
Great experience, very professional and polite. Always helpful for any needs and quick in solving problem. I had a problem with the fridge and was solved very... Read Full Review
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By : 'Terry'
Services : Sales( As a Buyer )
Sold price : £172000
Would you recommend ? : Yes
Postcode : BN1
Entirely positive experience with this reassuringly established, experienced and professional company. Excellent, prompt and carefully managed comms between all parties throughout, that lead to what was a difficult purchase, finally complete. Not an easy balance to strike. I am certainly happy and... Read Full Review
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Sarah
By : 'susan'
Services : Sales( As a Vendor )
Sold price : £295000
Would you recommend ? : Yes
Postcode : BN41
I would like to say how pleased I was with the way the staff at Spencer & Leigh helped to sell my house. Despite the problems created by the covid lockdown they were always working hard on my... Read Full Review
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By : 'Mark'
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : Yes
Postcode : BN41
Cant fault their service. I had never sold a property so all was new to me. Everything was very straight forward. Very helpful, answered any queries we had quickly. Very approachable. I would... Read Full Review
By : James Morris MNAEA
Nov 18, 2020Thank you for your kind words Mark. It was a pleasure dealing with...
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By : 'Nicky'
Services : Sales( As a Vendor )
Sold price : £475000
Would you recommend ? : Yes
Postcode : BN1
Very reassuring when things got tough and nothing was too much hassle. Got the deal we wanted In the end. Thank you all for your... Read Full Review
By : James Morris
Nov 9, 2020Thank you for your kind words Nicky. Best wishes...
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Sue
By : 'MOREL'
Services : Sales( As a Vendor )
Sold price : £350000
Would you recommend ? : Yes
Postcode : BN1
Sue, the Senior Negotiator, was great at getting us a good price for our house and worked tirelessly with our buyer from introduction to exchange and then on to provide great customer service not only for us but also for our buyer. Sue proved that buying/selling is not only about money but about... Read Full Review
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By : 'Lisa'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : BN1
Spencer and Leigh were brilliant throughout what was a very difficult move! I think I drove them mad with phone calls, but they were polite, courteous but most of all hugely helpful and efficient at all times. I wouldn't hesitate to use them again. Thank You James and the... Read Full Review
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James
Sarah
By : 'Ben'
Services : Sales( As a Vendor )
Sold price : £340000
Would you recommend ? : Yes
Postcode : BN1
Spencer & Leigh completely fulfilled our expectations when it came to selling our house. Their communication was excellent. We were kept in the loop with progress throughout. Sarah went above and beyond to contact us even when she was away on a family holiday! They are a superb estate... Read Full Review
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Sarah
Sue
By : 'Di'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN1
Spencer & Leigh were excellent, their communication and advice were gratefully appreciated. My special thanks go to Sarah, Sue, James and Simon. I have no hesitation in recommending... Read Full Review
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Spencer
Leigh
By : 'heather'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN1
happy to recommend Spencer and Leigh, Patcham branch. the sale of our mothers house went through quickly and smoothly despite all the constrictions regarding Covid... Read Full Review
By : James Morris
Aug 28, 2020Thank you for your kind words Heather. A pleasure to assist you...
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Spencer
All
By : 'Louise'
Services : Other
Sold price : £390000
Would you recommend ? : Yes
Postcode : BN1
Spencer was fantastic and helpful to me as I had recently lost my parents and was selling the family home. They team organised all the viewings and it was hassle free to me. Very organised. They also recommend a solicitor who was very efficient and... Read Full Review
By : James Morris
Aug 27, 2020Thank you for your kind words Louise. It was lovely to assist with the sale...
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By : 'Tess.'
Services : Sales( As a Vendor )
Sold price : £412000
Would you recommend ? : Yes
Postcode : BN1
Cannot recommend this estate agent high enough ..they have done it again second time in two years. ..many thanks to the great team that makes them the best agent... Read Full Review
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Sue
James
By : 'Phil'
Services : Sales( As a Vendor )
Sold price : £490000
Would you recommend ? : Yes
Postcode : BN1
Couldn’t of asked for more from Sue and James and the team at Spencer & Leigh. Always kept in contact and were very reassuring during a difficult period with the pandemic outbreak coming just after our sale - highly recommend this agent... Read Full Review
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All
By : 'Ann'
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : Yes
Postcode : BN1
We sold our property through Spencer & Leigh and we found them very professional and efficient. Always keeping us informed through the process and supporting us when needed. Would have no hesitation in recommending... Read Full Review
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James
By : 'Stephen'
Services : Sales( As a Vendor )
Sold price : £650000
Would you recommend ? : Yes
Postcode : BN1
James and another staff member were very helpful in obtaining the offer I accepted. Once accepted they also guided all steps professionally and quickly and a successful sale was... Read Full Review
