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Cambridge, CB1
3.6/5, 21 Reviews
62% Recommended
100% letting valuation accuracy
99% letting fee satisfaction
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"This is the second time i..."
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5 Star Review
Jamie
By : 'Paul'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : CB23
Oct 25, 2021
People found this helpful0
This is the second time i have used Haart and dealt with Jamie. He's very proactive, always responds quickly to questions. He found me the right tenants for our house in a matter of days. Excellent service again, thanks Jamie and the team @ Haart Mill Road, Cambridge.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 99.00% | £1,050 | £3,000 |
Address
haart
19 The Broadway Mill Road, Cambridge, Cambridgeshire
CB1 3AH
01223 245 302
Services offered
- Sales
- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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5 Star Review
Jamie
By : 'NRogers'
Services : Letting( As a Owner )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : CB25
Nov 7, 2022
People found this helpful0
First time letting my house through an agent. Jamie from Cambridge explain the process and was quick to respond to any questions we had. Professional service and we got tentants... Read Full Review
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First time letting my house through an agent. Jamie from Cambridge explain the process and was quick to respond to any questions we had.
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NRogers said about haart
Services : Letting( As a Owner )Date: 7th Nov 2022
First time letting my house through an agent. Jamie from Cambridge explain the process and was quick to respond to any questions we had.
Professional service and we got tentants quickly.
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Friendly and ...
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5 Star Review
By : 'Mark'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CB22
Oct 21, 2022
People found this helpful0
Used haart for letting out properties since around 2008, wouldn't use a different agent. Can't say anything negative about... Read Full Review
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Mark Foster-Johnson said about haart
Services : Letting( As a Owner )Date: 21st Oct 2022
Used haart for letting out properties since around 2008, wouldn't use a different agent. Can't say anything negative about them
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Excellent experience with ...
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5 Star Review
Jamie
By : 'MG'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CB5
Aug 20, 2022
People found this helpful0
Excellent experience with Haart (Cambridge). Professional advice and support from Jamie. Incredibly efficient looking for a tenant and providing support through all... Read Full Review
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MG said about haart
Services : Letting( As a Owner )Date: 20th Aug 2022
Excellent experience with Haart (Cambridge). Professional advice and support from Jamie. Incredibly efficient looking for a tenant and providing support through all steps.
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This is the second time i ...
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5 Star Review
Jamie
By : 'Paul'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CB23
Oct 25, 2021
People found this helpful0
This is the second time i have used Haart and dealt with Jamie. He's very proactive, always responds quickly to questions. He found me the right tenants for our house in a matter of days. Excellent service again, thanks Jamie and the team @ Haart Mill Road,... Read Full Review
Comments (0)This is the second time i have used Haart and dealt with Jamie.
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Paul said about haart
Services : Letting( As a Owner )Date: 25th Oct 2021
This is the second time i have used Haart and dealt with Jamie.
He's very proactive, always responds quickly to questions. He found me the right tenants for our house in a matter of days.
Excellent service again, thanks Jamie and the team @ Haart Mill Road, Cambridge.
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A review for Emily Phillips ...
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5 Star Review
Emily
By : 'Daniel'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : CB23
Oct 13, 2021
People found this helpful1
Amazing support from Cambridge (Lettings) Haart. Our house has not spent a single month unoccupied since we concluded a management agreement with Haart nearly 2 years thank to the tremendous work by led by Emily Phillips. Highly professional, available and amicable, Emily Phillips has made our... Read Full Review
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Daniel Pouakouyou said about haart
Services : Letting( As a Owner )Date: 13th Oct 2021
Amazing support from Cambridge (Lettings) Haart. Our house has not spent a single month unoccupied since we concluded a management agreement with Haart nearly 2 years thank to the tremendous work by led by Emily Phillips. Highly professional, available and amicable, Emily Phillips has made our property investment a pleasant journey so far. Many thanks for all your work Emily and colleagues at Cambridge (Lettings) Haart.
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Excellent Letting ...
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5 Star Review
Jamie
By : 'CL'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB1
Oct 8, 2021
People found this helpful0
Haart Letting is the most professional letting agency I have met! Every property they released is all under great management. The video viewing they shared is exactly same as the property itself, it really amazed me when I was viewing the property physically later. My letting agent - Jamie, he is a ... Read Full Review
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CL Lee said about haart
Services : Letting( As a Tenant )Date: 8th Oct 2021
Haart Letting is the most professional letting agency I have met! Every property they released is all under great management. The video viewing they shared is exactly same as the property itself, it really amazed me when I was viewing the property physically later. My letting agent - Jamie, he is a responsible, trustworthy and considerable person. He always responds me quickly and shares the updates right away. I got many suggestions and helps from him. I do appreciate all the helps that Jamie provided. Haart treats Landlord and Tenant equally and prepares many detailed renting guidelines. They also provides the service of inventory report done by the third party, which is really helpful. Highly recommend Haart Letting for tenants!
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I have several flats managed ...
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5 Star Review
Jamie
By : 'Joe'
Services : Letting( As a Owner )
Rent PCM : £3000
Would you recommend ? : Yes
Postcode : CB1
Oct 2, 2021
People found this helpful1
I have several flats managed by Jamie, I highly recommended this guy in Haart. He is responsible and organized. Rented out all of my flats in a short time, can’t be... Read Full Review
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Joe said about haart
Services : Letting( As a Owner )Date: 2nd Oct 2021
I have several flats managed by Jamie, I highly recommended this guy in Haart. He is responsible and organized. Rented out all of my flats in a short time, can’t be happier!
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Supportive, helpful and ...
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5 Star Review
Jamie
By : 'Robert'
Services : Letting( As a Owner )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : CB24
Sep 30, 2021
People found this helpful1
Haart have been very supportive, helpful and professional through our tenancy process. We have now had 2 sets of tenants in our property and both were vetted professionally giving us the confidence that our property would be looked after. We have had no concerns to date. Also whenever we have a... Read Full Review
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Robert and Jane Farebrother said about haart
Services : Letting( As a Owner )Date: 30th Sep 2021
Haart have been very supportive, helpful and professional through our tenancy process. We have now had 2 sets of tenants in our property and both were vetted professionally giving us the confidence that our property would be looked after. We have had no concerns to date. Also whenever we have a question Jamie at Haart is always on hand to help and is very responsive.
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Very ...
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5 Star Review
Jamie
By : 'Menik'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB1
Sep 29, 2021
People found this helpful1
Mr. Jamie Candham is an extremely focused communicator as a Letting Executive. As a new arrival in the UK faced with seeking a property to rent urgently, and with absolutely no prior knowledge of such procedure, he was so precise in his guidance. I am extremely pleased in the manner in which he... Read Full Review
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Menik Gunewardena said about haart
Services : Letting( As a Tenant )Date: 29th Sep 2021
Mr. Jamie Candham is an extremely focused communicator as a Letting Executive. As a new arrival in the UK faced with seeking a property to rent urgently, and with absolutely no prior knowledge of such procedure, he was so precise in his guidance. I am extremely pleased in the manner in which he made himself accessible, and the shortest possible period in which he was able help conclude renting a suitable property. Dr.Menik Gunewardena /Sri Lanka.
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I am so lucky with my estate ...
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5 Star Review
Patryk
By : 'Ardian'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB1
Mar 5, 2021
People found this helpful2
I am so lucky with my estate agent I just had phone call from my estate agent Patryk Zyczkowski And there so professional straight to the point And helpful trying to fix and renovate the house I am living in thanks hart estate agent... Read Full Review
Comments (0)I am so lucky with my estate agent
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Ardian Velo said about haart
Services : Letting( As a Tenant )Date: 5th Mar 2021
I am so lucky with my estate agent
I just had phone call from my estate agent
Patryk Zyczkowski
And there so professional straight to the point
And helpful trying to fix and renovate the house I am living in thanks hart estate agent Cambridge
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We had a horrible experience ...
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1 Star Review
Jamie
By : 'Luka'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB2
Dec 12, 2020
People found this helpful4
We had a horrible experience renting a flat through haart lettings agency in Cambridge - indeed it was one of the main reasons for us to move out. We were searching for a flat during the first lockdown, when viewings were not available and we were not in the UK. The agents managed to send us a... Read Full Review
Comments (0)We had a horrible experience renting a flat through haart lettings agency in Cambridge - indeed it was one of the main reasons for us to move out.
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Luka Smalinskaite said about haart
Services : Letting( As a Tenant )Date: 12th Dec 2020
We had a horrible experience renting a flat through haart lettings agency in Cambridge - indeed it was one of the main reasons for us to move out.
We were searching for a flat during the first lockdown, when viewings were not available and we were not in the UK. The agents managed to send us a video of a wrong flat, the address of the property was not correct, so understandably, we were concerned. However, being desperate for a flat, we decided to roll with it, and what a bad idea it was! The haart lettings guys (Peter Witkowski and Jamie Canham, in particular) would constantly press us for quick answers/decisions/wiring monies, however when we needed help and clarity they would only meagerly explain what is going on. For example, we insisted on signing a contract before coming over, as crossing the borders w/o a reason was not a given at the time. They have postponed their duties to the last minute, leaving us in a limbo, not knowing if we are going to be able to travel at all, although the opposite was promised. Despite the fact that we moved over from a foreign country (with all of our stuff), they showed no flexibility for the key handover (which took literally 2 min) and we had to wait for the whole morning and afternoon until we got our keys, to find out that the flat was left dirty - yet, not inspected by the agent himself.
Asking our landlord any questions through them was a tedious task - at some times they’d forget who we are, or forget to forward the questions for weeks. What they always found time for, was asking for 5 star reviews. When we asked about owning a pet we were held in the unknown for a long time, to be declined and to later found out that the letting agency even lied it being against the head lease (it’s not).
When the time came to do the viewing for the flat, they would nag us about possible covid-19 symptoms, to then come to us and forget to bring their mask (seriously?) and forcing us to show people around themselves, basically, forcing us to do their job, while they’ve chilled outside.
Now, after we’ve moved out, we’ve been charged 90 pounds for cleaning for some dust and fingermarks near the door handles. Not great, but what would you expect from them at this point. We’ve asked the new tenant if the cleaning service ever came - and you’ve guessed it, it didn’t. When pressed to answer when the cleaning is going to happen, they’ve told us that it will be done when the new tenant moves out. Now, tell me, how much sense does it make to charge us for the cleaning and how bad was the state of the flat if it is to be cleaned after the new people leave, possibly in years?
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After having a terrible ...
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5 Star Review
Jamie
By : 'Denise'
Services : Letting( As a Owner )
Rent PCM : £2300
Would you recommend ? : Yes
Postcode : CB24
Feb 18, 2015
People found this helpful0
After having a terrible experience with one letting agent in Cambridge. I was so relieved to have met Jamie and the team at Mill road. They are very professional, helpful and quick. I will continue to carry on using them for the renting of my... Read Full Review
Comments (1)After having a terrible experience with one letting agent in Cambridge. I was so relieved to have met Jamie and the team at Mill road.
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Denise Ewing said about haart
Services : Letting( As a Owner )Date: 18th Feb 2015
After having a terrible experience with one letting agent in Cambridge. I was so relieved to have met Jamie and the team at Mill road.
They are very professional, helpful and quick.
I will continue to carry on using them for the renting of my properties.
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By : Customer Relations Manager
Feb 19, 2015Dear Denise Thank you for your review. We are pleased to hear that Jamie and team have provided a good service and we are delighted to hear that you will be continuing to use us for your...
Very helpful,professional, ...
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5 Star Review
By : 'mr'
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : Yes
Postcode : CB4
Feb 6, 2015
People found this helpful0
Very helpful,professional, always informed me of progress,good advice. Always approachable and available,good timekeeping,and I will be happy to have eoin as my... Read Full Review
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mr ian fisher said about haart
Services : Sales( As a Vendor )Date: 6th Feb 2015
Very helpful,professional, always informed me of progress,good advice. Always approachable and available,good timekeeping,and I will be happy to have eoin as my agent
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By : Customer Relations Manager
Feb 19, 2015Dear Ian Thank you for your lovely review, we are very pleased to hear about the service you've received from Eoin and team. All the best for the future! Melanie Smith Customer Relations...
The whole process went ...
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4 Star Review
By : 'Elizabeth'
Services : Sales( As a Vendor )
Sold price : £365000
Would you recommend ? : Yes
Postcode : CB4
Dec 5, 2014
People found this helpful0
The whole process went smoothly, plenty of notice when access to the property was required. Any queries I had were answered clearly . All staff seemed aware of were we were up to with the... Read Full Review
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Elizabeth said about haart
Services : Sales( As a Vendor )Date: 5th Dec 2014
The whole process went smoothly, plenty of notice when access to the property was required. Any queries I had were answered clearly . All staff seemed aware of were we were up to with the process.
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By : Customer Relations Manager
Dec 5, 2014Hi Elizabeth, Thank you for your review. We are really pleased to hear about the service you received. All the best for the future! Melanie Smith Customer Relations...
We are foreigners - family ...
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4 Star Review
Jamie
By : 'Lukas'
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : Yes
Postcode : CB1
Nov 17, 2014
People found this helpful0
We are foreigners - family will be in UK for only short studytime, Haart recommended us suitable property, viewings was next day, staff was nice and very helpful, then Jamie C. made all paper work. During this we were in abroad. Check in day was in time. Two months in this property everything is... Read Full Review
Comments (1)We are foreigners - family will be in UK for only short studytime, Haart recommended us suitable property, viewings was next day, staff was nice and very helpful, then Jamie C. made all paper work. During this we were in abroad. Check in day was in time. Two months in this property everything is going well.
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Lukas said about haart
Services : Letting( As a Tenant )Date: 17th Nov 2014
We are foreigners - family will be in UK for only short studytime, Haart recommended us suitable property, viewings was next day, staff was nice and very helpful, then Jamie C. made all paper work. During this we were in abroad. Check in day was in time. Two months in this property everything is going well.
Thank you Haart and Jamie Canham.
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By : Customer Relations Manager
Nov 24, 2014Dear Lukas, Thank you for your review. We are pleased to hear about the good service you received from Jamie and the team. All the best Melanie Smith Customer Relations...
An utter disgrace. They treat ...
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1 Star Review
By : 'extenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB1
Jun 6, 2013
People found this helpful5
An utter disgrace. They treat tenants with contempt and landlords with indifference. Incapable of (or unwilling to) organise even the most basic tasks that form the basis of their job such as check-in, inventory, and minor maintenance. Avoid Haart Mill Road at all... Read Full Review
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extenant said about haart
Services : Letting( As a Tenant )Date: 6th Jun 2013
An utter disgrace. They treat tenants with contempt and landlords with indifference. Incapable of (or unwilling to) organise even the most basic tasks that form the basis of their job such as check-in, inventory, and minor maintenance. Avoid Haart Mill Road at all costs.
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[[EDIT ORIGINAL ...
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1 Star Review
By : 'xiaoyi'
Services : Letting( As a Tenant )
Would you recommend ? : No
Aug 26, 2012
People found this helpful8
[[EDIT ORIGINAL START]] Created a phantom bidder against me in order to try to up my bid price. Lied about many issues relating to the property. Told me that they didn't have the correct paperwork for the house so that I couldn't move in on time. Told me that they would ring me back with... Read Full Review
Comments (0)[[EDIT ORIGINAL START]]
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xiaoyi said about haart
Services : Letting( As a Tenant )Date: 26th Aug 2012
[[EDIT ORIGINAL START]]
Created a phantom bidder against me in order to try to up my bid price. Lied about many issues relating to the property. Told me that they didn't have the correct paperwork for the house so that I couldn't move in on time. Told me that they would ring me back with utilities details and then promptly went on holiday. Furious. Do not trust; very slimy indeed.
[[EDIT ORIGINAL END]]
Created a phantom bidder against me in order to try to up my bid price. Lied about many issues relating to the property. Told me that they didn't have the correct paperwork for the house so that I couldn't move in on time. Told me that they would ring me back with utilities details and then promptly went on holiday. Furious.
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Firstly, the viewing of the ...
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1 Star Review
By : 'NotgoodHaart'
Services : Letting( As a Tenant )
Would you recommend ? : No
Jun 26, 2012
People found this helpful6
Firstly, the viewing of the house was late and we were not informed so we waited outside the house at 9.30am for over half an hour when we had travelled for over 4 hours to get to the viewing. The agent who did the viewing was very nice however we were told on the day of move in that he had... Read Full Review
What agent could do to change your mind?
Dealt with all the issues as soon as we called them on the day of move in- or even if they had checked the house before we moved in they would have noticed these issues.
Comments (0)Firstly, the viewing of the house was late and we were not informed so we waited outside the house at 9.30am for over half an hour when we had travelled for over 4 hours to get to the viewing. The agent who did the viewing was very nice however we were told on the day of move in that he had actually left the company so all the email enquiries i had sent had basically been ignored.
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NotgoodHaart said about haart
Services : Letting( As a Tenant )Date: 26th Jun 2012
Firstly, the viewing of the house was late and we were not informed so we waited outside the house at 9.30am for over half an hour when we had travelled for over 4 hours to get to the viewing. The agent who did the viewing was very nice however we were told on the day of move in that he had actually left the company so all the email enquiries i had sent had basically been ignored.
The agent we were passed onto had never seen the house before and when we got to the house- it was dirty, it had not been cleaned for us at all and the curtain/blinds were hanging off, the cracks and banisters which we were told were being repainted/filled in by contractors that week had not been done. The garden was totally overgrown- however as we had not specifically gotten the agent to write down that we wanted it to be tidy for us to move in-the agents are refusing to do anything about it.
One thing we did specify though was that we wanted beds- we have been provided with them, however they have not been set up and are still completely flat packed. The inventory clerk advised us that as it is not our property we shouldnt try to set them up ourselves. We ended up having no beds that night and one of the blinds fell down and hit one of the tenants. This is the 2nd day and still nothing has been resolved. We have a house that is dirty, has no beds for us to sleep on, an overwhelmingly overgrown garden, broken fixtures and the agent won't return our calls.
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I called several times ...
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2 Star Review
By : 'Melpomene'
Services : Letting( As a Tenant )
Would you recommend ? : No
Jun 19, 2012
People found this helpful5
I called several times attempting to make an appointment to view the property. Originally we had an appointment, which was cancelled 30minites beforehand, as they had not managed to contact the current tenant. I rearranged. This appointment was cancelled for the same reason. I rearranged, and... Read Full Review
What agent could do to change your mind?
If they had actually had the courtesy to call me when they said they would, or work a little harder to contact the current tenant then I wouldn\'t be so annoyed.
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Melpomene said about haart
Services : Letting( As a Tenant )Date: 19th Jun 2012
I called several times attempting to make an appointment to view the property. Originally we had an appointment, which was cancelled 30minites beforehand, as they had not managed to contact the current tenant. I rearranged. This appointment was cancelled for the same reason. I rearranged, and called the evening before to confirm that the viewing would go ahead. "Our lettings team is busy at the moment, I just need to speak to my colleague and someone will call you back." No call back, until the next morning, 1hr before the appointment, to cancel the viewing. At least I got an apology for the lack of contact the previous night. So we rearranged the viewing again. I called the morning of the appointment, to see if it was still going ahead "I'll have to get someone to call you back, the lettings team are all in a meeting now". I said the call would have to be in the next 30mins, as that would be when we'd have to leave to get to the property. No call. I walked past the office later that morning, and every desk had a staff member sat at it, laughing, joking and eating sandwiches. I never did get a call back, bu decided if they can't get their act together enough to actually fulfill an appointment, which had been rearranged over 3 weeks, then I didn't want to be renting with them. I've since seen that the flat has been let, so obviously they did manage to let someone round to see it, they just didn't have the courtesy to actually work when I was the one asking.
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We moved in and there were ...
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1 Star Review
John
By : 'Hector'
Services : Letting( As a Tenant )
Would you recommend ? : No
Jun 8, 2012
People found this helpful4
We moved in and there were lots of pet hair in the house, we had to clean up the house entirely and the landlord let us a silicone pot to fix part of the bath and some taps that were a bit loose. After trying to contact Haart agents in 3 months, they finally came back with a reply, they want to... Read Full Review
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Hector said about haart
Services : Letting( As a Tenant )Date: 8th Jun 2012
We moved in and there were lots of pet hair in the house, we had to clean up the house entirely and the landlord let us a silicone pot to fix part of the bath and some taps that were a bit loose. After trying to contact Haart agents in 3 months, they finally came back with a reply, they want to deduct almost 400 GBP of my 1000 GBP deposit for fixing the loose taps that were already loose before we moved in. They are trying to rip us off... but we are not going to allow them. HAART is SHAMEFUL! Please DONT USE HAART for health safety reasons! I am currently (after 3 months) starting a formal complaint procedures. (BTW, before we moved in we had to pay twice the deposit otherwise they did not give us the house keys as the money transfer did not clear it out)
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