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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 41 Reviews
100% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
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Robin
By : 'Wickets'
Services : Sales(As a Buyer)
Would you recommend ? : Yes
Postcode : BS40
In the first instance Robin King and has staff worked very hard to have their client, our vendor, accept our very reasonable offer and facillitate the sale. Subsequently they consistently sought to update us with every development, as it happened, in a troublesome chain. During the last several weeks when buyers in the chain below us were causing confusion and delay they were in contact with us on a daily basis and sometimes twice a day. They were in constant almost daily contact with each of the estate agents further down the chain as well as with our vendor (their client) and used evey means at their disposal to facillitate progress. In our opinion this was customer service of the highest calibre.
By : Dolan Mullans
Feb 13, 2013Thanks very much for your positive feedback; it's very much appreciated!
Robin King Estate Agents
1 The Cross, Broad Street, Bristol, Avon
BS49 5DG
01934 876226
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 0 | 22 | 0 | 19 | 0 | 0 | 0 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 100.00% | £180,000 | £720,000 |
First class customer service is the leading principle behind Robin King Estate Agents and we hope that you are always delighted with your experience when delaying with us. However, we are human and consequently not perfect, so there maybe times when you need to make us aware of something that hasn’t gone as you might have expected. This step-by-step guide will take you though our complaints procedure: 1. If you have a problem relating to Robin King Estate Agents, please discuss this with one of our branch staff. Our aim is to deal with your problem sympathetically, fairly and quickly. 2. If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager, Dolan Mullans. Dolan will try to resolve the matter on the day you raise your complaint, although further investigation maybe required. 3. If the response by from Dolan does not resolve the matter to your satisfaction, you can ask him to refer the complaint to Robin King; alternatively you can write to him – Robin King, Robin King Estate Agents, 1 The Cross, Broad Street, Congresbury, BS49 5 DG. Your letter should state why you are still dissatisfied and what further action you wish Robin King Estate Agents to take to fully resolve your complaint. Robin will write to you within 3 working days to confirm receipt of your complaint. He may also ask you for additional information if this is required to assist resolving the matter. A formal written outcome of this investigation will be sent to you within 15 working days. This will be accompanied by The Property Ombudsman Consumer Guide. 4. If you are still not satisfied with the steps taken by Robin King Estate Agents, you can write to: The Property Ombudsman Ltd, 43 – 55 Milford Street, Salisbury, Wiltshire, SP1 2BP Telephone: (01722) 333306 or e-mail: admin@tpo.co.uk web: www.tpos.co.uk 5. The Property Ombudsman will consider your complaint, taking in to account any points made by you and us. You must have referred your complaint to the Ombudsman more than six months after you received the Member Agency’s final offer of settlement or answer. 6. The Ombudsman’s Office may try to settle the dispute by agreement between you and us. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances. 7. The Ombudsman will send his decision to both you and us. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you can do so. Your legal rights will not have been affected by the Ombudsman's decision. If you have any questions relating to the guide, then please contact us on 01934 876226.
Last updated at 1/12/2016, 10:24:56 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Excellent!'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BS49
Living 2 hours away from the property we purchased could have been a daunting, problematic task but Dolan and,in his absence Gill , made the task a joy! Dolan seems to work 24/7 always informing us of progress and prompting our solicitor when needed. Pre-, during and post purchase has all been ... Read Full Review
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Ruth
By : 'Elizabeth'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BS26
Because of Ruth and her amazing support, we have just moved into the house of our dreams. Ruth allowed us time when we needed it, negotiated when it was necessary, but most importantly understood us as a family. She was honest, efficient and professional. We couldn't be more excited about our ... Read Full Review
By : Dolan Mullans
Nov 7, 2016Thank you so very much for your kind words. We hope you love living...
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Ruth
By : 'Nick'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Buyer )
Sold price : £650000
Would you recommend ? : Yes
Postcode : BS22
We are very happy in our new home and grateful to Ruth and colleagues at Robin King for their help in ensuring a smooth purchase. We were impressed with the professionalism and friendliness of the service. Calls were returned promptly, email support was fantastic and when we hit the occasional ... Read Full Review
By : Dolan Mullans
Jun 20, 2016Thanks very much for your review, Nick. We are delighted to get great...
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Ruth
By : 'Helen'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Vendor )
Sold price : £665000
Would you recommend ? : Yes
Postcode : BS49
We sold our home of 25 years using Robin King and also bought our new home through their agency.We had previously used another local agent who had failed to sell our house. The difference with Robin King was huge. Knowledge of the local market,experience of dealing with slightly unusual properties ... Read Full Review
Not the cheapest but best value for money
Not the cheapest but best value for money
By : Dolan Mullans
Dec 16, 2015Thank you Mrs Williams. We hope you're enjoying your new...
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Ruth
By : 'Ms'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BS40
We were thrilled with the professionalism with which Robin King handled the sale. From the initial contact with Dolan and throughout the process we were contacted regularly and kept informed by various members of the team, all of whom were unfailingly courteous. The property was well promoted, ... Read Full Review
By : Dolan Mullans
Dec 16, 2015We loved selling the property and you were a pleasure to deal with. Thank...
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By : 'Wayne'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Buyer )
Sold price : £285000
Would you recommend ? : Yes
Postcode : BS49
I have just purchased a property form Robin King Estate agent in Congresbury where it has been a TOTAL pleasure doing business. You can FEEL the professionalism from the moment you receive the first hand shake from this team. I have had the fortune of dealing with almost every member of this team ... Read Full Review
By : Dolan Mullans
Dec 16, 2015Thanks Wayne. Always a pleasure to deal with...
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Ruth
By : 'New'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BS40
Having some experience of the property profession, I found the quality of service provided by Ruth and the team to be excellent. I would have no hesitancy in using again or recommending to ... Read Full Review
By : Dolan Mullans
Dec 8, 2015Thank you very...
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Ruth
By : 'Mrs'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Vendor )
Sold price : £720000
Would you recommend ? : Yes
Postcode : BS40
After an unsuccessful experience with a National Agent, I was advised to use Robin King - what a difference. From our first meeting to the signing of the contract, Robin's team kept to the Ethics he had outlined to me, and at any stage or time, members of the team were able to assist me. Special ... Read Full Review
By : Dolan Mullans
Dec 3, 2015Thank you so very much, Mrs M. We hope you are very happy in your new home. Many thanks, from all at Robin...
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Ruth
By : 'Mark'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Vendor )
Sold price : £650000
Would you recommend ? : Yes
Postcode : BS40
Very responsive, always returned calls promptly, promoted the property well and negotiated a successful conclusion. The price achieved was at the lower end of the original range ... Read Full Review
By : Dolan Mullans
Dec 3, 2015Thank you Mark. We really appreciate your kind...
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By : 'David'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Vendor )
Sold price : £440000
Would you recommend ? : Yes
Postcode : BS40
A thoroughly professional and friendly team focussed on providing excellent customer service. Thank you to Dolan, Gill, Margaret, Carol and Michael - a great team ... Read Full Review
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By : 'M'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Vendor )
Sold price : £490000
Would you recommend ? : Yes
Postcode : BS40
My wife and I had listed our property with another local agent but after many unsuccessful introductions we felt that this agent was losing interest in marketing our details. We decided to ask Robin King to become our agent and found a different kind of service from the first introduction and ... Read Full Review
Fully acceptable.
Fully acceptable.
By : Dolan Mullans
Jun 1, 2015Thanks so much for the review; we were delighted to have helped you...
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Carol
By : 'Freemantle'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Vendor )
Sold price : £275000
Would you recommend ? : Yes
Postcode : BS49
We selected Robin King to market a new build development of 10 houses in Congresbury. They have demonstrated good professionalism and understanding of the market to enable us to achieve our end goal of selling all of the ... Read Full Review
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By : '17/03/15'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Vendor )
Sold price : £317500
Would you recommend ? : Yes
Postcode : BS40
We have been very impressed with the total experience of using Robin King Estate Agents. From the initial meeting through the ongoing process to its cocnclusion all the team have been very helpful. If you are looking for an estate agent to guide you through what can be a very stressful experience ... Read Full Review
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Carol
By : 'EmmaJudge'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Buyer )
Sold price : £340000
Would you recommend ? : Yes
Postcode : BS49
The team at Robin King were excellent. This purchase was not straightforward but at every hurdle the team were timely, informative and incredibly supportive. What an amazing service from a team who were not technically my agents. Carol and Gill were so helpful and nothing ever seemed too much. ... Read Full Review
By : Dolan Mullans
Jan 26, 2015Thank you so much, Emma. Pats on the back have been delivered to Carol &...
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By : 'Michael'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BS29
From the first viewing to the completion of our property the staff at Robin King's kept us so well informed on the progress. They were always so helpful and polite to us when we called with any questions or concerns. It made the move a lot less stressful. Our sincere thanks to all at Robin Kings ... Read Full Review
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By : 'Rosie'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Vendor )
Sold price : £375000
Would you recommend ? : Yes
Postcode : BS48
I contacted Robin King because I just couldn't understand why my property was having lots of viewings but no offers. Firstly, I was told they would need to look at the Right Move stats, I had never heard of this. The stats showed how many clicks my property was getting. They advertised my ... Read Full Review
Of course, I would have preferred a lower fee but I\'m ok with that. At least I wasn\'t tied into a 3 month contract.
By : Dolan Mullans
Nov 28, 2014Thanks very much for the review. We think that our scoring system is indeed a 'gold...
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By : 'Roger'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Vendor )
Sold price : £385000
Would you recommend ? : Yes
Postcode : BS24
A property with difficult access, this was always going to be a tough house to sell, and this proved to be the case. However, the staff at Robin King, who were all well versed with the property, never lost their interest and enthusiasm, and we always felt they were doing everything possible to ... Read Full Review
Extremely fair terms
By : Dolan Mullans
Nov 20, 2014Thank you both so very much. We were delighted to find you a buyer and dealing with you was a real...
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By : 'RL'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Vendor )
Sold price : £630000
Would you recommend ? : Yes
Postcode : BS22
Robin King runs a Great Company and Team. They all helped make a difficult process as easy as possible. ... Read Full Review
By : Dolan Mullans
Nov 20, 2014Thank...
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By : 'Alan'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Buyer )
Sold price : £385000
Would you recommend ? : Yes
Postcode : BS24
Outstanding professional service, renewed my faith in estate agents. My only regret is I did not sell my property through them. Many thanks again ... Read Full Review
By : Dolan Mullans
Nov 20, 2014Thanks Alan, very much appreciated. Hope the boiler is...
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Carol
By : 'Beryl'
Branch : Congresbury Bristol, 1 The Cross, Broad Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BS49
At 83 years of age and moving from North Wales to Congresbury to buy a home to be near my daughter was a massive decision. I feel that Carol at Robin king estate agents fully understood what I was looking for and was extremely helpful and patient in my search for a new ... Read Full Review
