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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.3/5, 322 Reviews
84% Recommended
84% sales valuation accuracy
93% sales fee satisfaction
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By : 'Alison'
Services : Letting(As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : WC2H
Rude and unprofessional. Didn't understand the details we were discussing, and became very defensive and hostile. I recommend to avoid and use a bigger and more established agency.
Cedar Estates
251 West End Lane, London, Greater London
NW6 1XN
020 7431 1100
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 72 | 2 | 170 | 46 | 4 | 0 | 5 | 0 | 16 | 7 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 84% | 93.00% | £340,000 | £340,000 |
CEDAR ESTATES COMPLAINTS PROCEDURE: We are committed to providing high-quality service to all of our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. Our Complaints Procedure If you have a complaint, please contact us with the details. What will happen next? 1. We will send you a letter or email acknowledging receipt of your complaint within three working days of us receiving the complaint, enclosing a copy of this procedure. 2. We will then investigate your complaint. This will normally involve passing your details to our client care representative Alex Croft, who will review your matter file and speak to the member of staff who acted for you. 3. Alex Croft will then respond by letter or email, or invite you to a meeting to discuss and hopefully resolve your complaint. He will do this within 15 working days of sending you the acknowledgement letter. 4. Within three days of the meeting Alex Croft he will write to you to confirm what took place and any solutions he has agreed with you. 5. If you do not want a meeting or it is not possible, Alex Croft will send you a detailed written reply to your complaint, including his suggestion for resolving the matter, within 15 working days of sending you the acknowledgement letter. 6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for another person or someone unconnected with the matter or the firm, to review the decision. 7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons. Should we be unable to resolve the complaint, you are able to contact The Property Ombudsman (TPO). Their address is : Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP Their phone number is : 01722 333306 Website : www.tpos.co.uk Email address : admin@tpos.co.uk Should you require any further information relating to this procedure, please do not hesitate to contact our office on 020 7431 1100 or by email to alex@cedarestates.com.
Last updated at 4/25/2018, 3:23:11 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Thomas'
Branch : West Hampstead, 251 West End Lane
Services : 4
Would you recommend ? : Yes
Postcode : SW9
Just wanted to express my appreciation Viktoria Herkner (Senior Property Manager) and service she always offers throughout. Whenever there is an issue she always goes above and beyond and demonstrates efficiency and care. Honestly, I couldn't have asked a better agent, she is passionate about her ... Read Full Review
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By : 'G'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : No
Postcode : N7
Horrible company. Everyone is incredibly unprofessional and rude. We had countless issues and so did all of our neighbours. Stay ... Read Full Review
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Alex
By : 'Hadley'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW6
Criticised in the Daily Mirror https://www.mirror.co.uk/money/charity-worker-who-wrongly-charged-32327488 Please see the following article about my experience with this agent and letting ... Read Full Review
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Viktoria
By : 'Slawomir'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : NW7
I can not stress enough how supportive Victoria was with our issues.She is always on top of everything, always responding very promptly. She looks after her tenants.I wish every Senior Propertry Manager was like her.So happy to have ... Read Full Review
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Viktoria
By : 'Slawomir'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : NW7
I can not stress enough how supportive Victoria was with our issues.She is always on top of everything, always responding very promptly. She looks after her tenants.I wish every Senior Propertry Manager was like her.So happy to have ... Read Full Review
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Viktoria
Jordan
By : 'L'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
We would like to THANK the Cedar Estates' Letting Team, including Jordan C., Alex C., and especially VICTORIA H., for all their assistance and support throughout. Victoria has been an amazing manager. She is very result-oriented and sorts out the issues promptly and efficiently. Victoria and ... Read Full Review
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Alex
Viktoria
By : 'Hadley'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £1928
Would you recommend ? : No
Postcode : NW6
ABSOLUTE SCAM - 5 MONTHS TO GET OUR FULL DEPOSIT BACK THANKS TO THE TENANCY ADJUDICATION SCHEME. Please don't trust these agents. After paying our rent on time and in full for more than four years, we were informed earlier this year that our monthly rent on a two-bed flat would increase by ... Read Full Review
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Viktoria
By : 'Christopher'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SW9
Vicktoria makes me confident that any property issues will be ironed out and fast. Which is a rarity in the age of renting in 2023. Great communication and makes sure you're fully aware of all ... Read Full Review
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By : 'NA'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW6
Poor. They have installed these manual £1 power meters in the flats, that are horrendously outdated. I have been told that they cannot fit a modern electrical pay meter, even though I offered to buy one. The pound coin meters will eat your cash (as they have done many many times with mine) and ... Read Full Review
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By : 'Michael'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Owner )
Rent PCM : £4225
Would you recommend ? : No
Postcode : NW6
Very abrasive and rude, don't waste your time Spoke to one of the agents who was clearly in a bad mood, completely rude tone of voice and I would pass on working with them even if they were selling properties for ... Read Full Review
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By : 'Ayse'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW3
No feedback about agents, you get what you paid for and in london that is not a lot. they went thoroguht my documents and checks rather quickly. again, no issue there My feedback is about property management, I would not have written a review but the same thing happened twice. 1- I requested ... Read Full Review
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Trevor
By : 'Sheldon'
Branch : West Hampstead, 251 West End Lane
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : NW2
I have used Cedar Estates for the Letting and Management of my properties and Trevor Davis is very helpful and thorough with ensuring everything is complied with my ... Read Full Review
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By : 'Alison'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : WC2H
Rude and unprofessional. Didn't understand the details we were discussing, and became very defensive and hostile. I recommend to avoid and use a bigger and more established ... Read Full Review
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Alex
By : 'Stefano'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
My girlfriend and I have been renting with Cedar for the last couple of years and we could not be happier!! After having worked with so many crappy agencies in London, we can not recommend Cedar enough. It's such a relief to know you can trust your agency. Actually, we would not even be ... Read Full Review
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Alex
By : 'Stefano'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
My girlfriend and I have been renting with Cedar for the last couple of years and we could not be happier! After having worked with so many crappy agencies in London it was such a relief to know you can trust your agency. Actually if it wasn't for them we would not even be able to rent a ... Read Full Review
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Jordan
Darren
By : 'Giovanna'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW6
My boyfriend and I viewed a flat with Jordan, one of the agents. After telling him that we were not sure whether to put down and offer because the tent was high, he insisted that we did, saying that we are high profile tenants etc etc. So we did, and the offer was accepted immediately. After we ... Read Full Review
By : Darren Yanover
Jun 24, 2021Your review is incorrect. We have not received another offer and the property remains on the market. The Landlord decided to withdraw from the letting. The deposit was returned the same day your bank ...
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By : 'Matthew'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : MW6
They were never helpful about anything! Had some problems during the time I was with them.. seems like they didn't even care NEVER with them again ... Read Full Review
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Jordan
By : 'Robbie'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
Fast, efficient, friendly service! Easy from start to finish. Jordan was incredibly helpful and I would recommend him to ... Read Full Review
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Courtney
By : 'Giorgia'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW2
This agency has a great team! I had a good experience with them. Especially Courtney, she has always been nice and helpful with me! More than ... Read Full Review
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Trevor
By : 'Rathi'
Branch : West Hampstead, 251 West End Lane
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
I needed to find a flat very quickly and did not want to risk visiting another person's space due to Covid. Trevor found a way for me to view the flat and to agree my offer within these parameters, and ensured everything was sorted before I was due to be away for a significant period of ... Read Full Review
