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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
2.3/5, 6 Reviews
33% Recommended
67% sales valuation accuracy
100% letting valuation accuracy
67% sales fee satisfaction
99% letting fee satisfaction
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By : 'K'
Services : Sales(As a Buyer)
Would you recommend ? : No
Postcode : SE18
Honestly they were completely non existent and I don’t know even know what they truly did in helping the whole process??? We were looking to buy a house - we found a house we liked and booked a viewing. Turn up and the vendor themselves showed us around. On a positive note it was quite nice as we got chatting and fell in love with the place. We asked the agents for a 2nd viewing after we’d made an offer. It was lucky we had come by that day as while we were in the agents the vendor called them to ask where we were - we weren’t told that our 2nd viewing had been confirmed and it was still the vendor who had to take us around the property. After our offer was accepted they were more or less non existent. I honestly feel if I was the vendor I would question their commission. Communication throughout was terrible. It was lucky we exchanged numbers with the vendor so we could keep in touch as they agents were so bad at keeping us up to date, even our solicitor was getting annoyed. To top it off we have been emailing the agents to finally take the sold board down and we’re being ignored. I have half a mind to just take it and leave it outside their door. I really wouldn’t bother with these agents and just sell the house yourselves as you’ll get better customer service. I felt sorry for our vendor as she was the one who hired this useless company.
www.your-move.co.uk/help/complaints-process
Last updated at 12/15/2015, 11:35:28 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'K'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SE18
Honestly they were completely non existent and I don’t know even know what they truly did in helping the whole process??? We were looking to buy a house - we found a house we liked and booked a viewing. Turn up and the vendor themselves showed us around. On a positive note it was quite... Read Full Review
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By : 'Kushal'
Services : Sales( As a Vendor )
Sold price : £210000
Would you recommend ? : No
Postcode : SE28
I have recently sold my house through them. After careful consideration I have decided to leave them a negative review. Here are my reasons. I usually work night shifts in a challenging job, hence I sleep during the day which is why I had asked them and especially Imogen, who was dealing with... Read Full Review
By : Your Move - Abbey Wood
Jan 19, 2021Hello, I'm sorry you have not been pleased with the service you've received from Your Move. Customer service is of paramount importance to us. To some of the points made, we followed our own...
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Vicki
By : 'Danny'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE2
Just wanted to share the superb customer service I’ve experienced from Vicki at Your Move. Exceptional! As a landlord it’s important to find a suitable tenant and they, a suitable landlord. Vicki kept me up to date from the very start. I was notified of every viewing with... Read Full Review
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Imogen
By : 'Martina'
Services : Sales( As a Vendor )
Sold price : £200
Would you recommend ? : Yes
Postcode : SE28
Your move Abbey wood provided an excellent service with selling my property!Imogen went above and beyond thought out the process,was very helpful,professional and always on top of the things,kept me updated and always looked for solution when problems accured,provided great support and advice... Read Full Review
Great value for service provided
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Male
By : 'M'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £150000
Would you recommend ? : No
Postcode : DN2
Around 3years ago, a property marketed by this un-proffesional bunch was, listed as recently re-furbished. They stated it had a new Kitchen and Gas Boiler, the great new was these details were correct. When I asked for the compliant certification I was told it was in place. After much debate... Read Full Review
Bad...
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By : 'Andrew'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SE2
Very dishonest person with me , claimed property is off the market, but is still showing it around to other potential buyers. If a buyer is sincere and has the money to buy the house, then it is just wrong to have the place still up for grabs, this is exactly whats wrong with the... Read Full Review
the could have just been honest
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 67% | £150,000 | £210,000 |
| Lettings | 100% | 99% | £0 | £0 |
Your Move
1 Wilton Road, London, Greater London
SE2 9RH
0208 311 0102
