Came to view a property 2 weeks ago and was met with Zoe Souter. What a lovely and pleasant girl she was. She made me feel so at ease. She has always been good for contact and emails straight back. Honestly she is really good at her job and orchard and shipman should be so proud of zoe. Very... Read Full Review

Amazing! Zoe Soutar is beyond nice and helpful throughout the process of arranging the paperwork, viewing the property and any other request we had. Great communication and always happy to help. Would definitely recommend as it made the whole process much... Read Full Review

Amazing! Zoe Soutar is beyond nice and helpful throughout the process of arranging the paperwork, viewing the property and any other request we have. Great communication and always happy to help. Would definitely recommend as it made the whole process much... Read Full Review

UNPROFESSIONAL! IGNORANT! TERRIBLE! FAKE! COMPANY! Went to view a flat outside Edinburgh. Got on well with the 'Property Manager'? Are they alled called Property Managers even with no qualifications as this one said he was enjoying the 'Skive!' Besides that, I emailed,... Read Full Review

AVOID AVOID AVOID. My partner and I rented a property through orchard and shipman and moved out at the start of December. We had issues with the plumbing in our en-suite which meant we had to keep it shut at all times (worst smell ever! Literally like sewage) the properties are new builds and I ... Read Full Review

Digusting horrible company , for 3 1/2 years i had to live in damp infested home with leaking ceilings leaking windows doors falling off , broken shower , no heating , and was told repeatedly for 3 years it would be resolved not a single thing was done , they came out and told us it was our own... Read Full Review

Avoid!!!!!! CLEARLY MONEY TALKS WITHOUT HUMAN BEINGS!!! Me and my pregnant partner tried to rent house from the company and after viewing the flat we have been told we are only one who wants it. They agent Zoe Basford asked me to supply my recent tax return and 1 year worth bank statement as... Read Full Review

Flat had returned, now will cost approximately £14000 to rectify. East Lothian Council suggest 'see a solicitor'. The landlords affected in similar fashion should combine together to get the conditions of our Lease upheld. There seem to be many in the same boat. Our flat is uninhabitable ... Read Full Review

Zoe was very professional and easy to deal with. Very punctual and knowledgeable. Was aware of customers needs and... Read Full Review

Having had a few issues previous with the company and previous management!!! it has been a breath of fresh air since Manager Ross Young and his new Team have taken over - any issues that come up are sorted and there now seems to be a balance restored within the company and my faith is 100%... Read Full Review

We rented our property through O&S for 5 years. They lied to us about some of the benefits we were to receive. They didn't perform adequate repairs which cost us dearly as we had to send contractors repeatedly, sometimes arranged by ourselves. Even the tenant was so fed up with their... Read Full Review

Absolutely disgraceful. I will not spent more time writing about this company, they have already spent enough of my time and money as a lanlord. Only a little advice: run as far as you can from this... Read Full Review

Even 1 star is too generous. Nothing but issues with this company. The property I currently rent was rented by my colleague who had given her notice in and send it tracked in December. I emailed them in February with interest to take over the lease and they knew nothing about the notice that had... Read Full Review

This so-called letting agent is an absolute disgusting disgrace. As a landlord, I would recommend you do not go anywhere near them! Repairs are not carried out, inspections are not carried out, allowing tenants to do whatever they like, including stealing any furniture they like. Communication is... Read Full Review

Poor service totally let down, stay away people. Do not use this company. Shocking service, no communication from property... Read Full Review

Awful experience. Having spent 4 + years with them as a loyal paying customer, we received our property back in a terrible condition. Walls painted BLACK, the marble fireplace painted silver, the carpets ruined by cats urine (that weren't allowed) and 32 black bin bags stored around the property,... Read Full Review