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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
2.9/5, 110 Reviews
47% Recommended
100% sales valuation accuracy
60% letting valuation accuracy
100% sales fee satisfaction
54% letting fee satisfaction
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By : 'Edgar'
Services : Letting(As a Tenant)
Rent PCM : £950
Would you recommend ? : No
Postcode : B12
A GUIDE ON HOW TO SURVIVE CENTRICK NIGHTMARE! First of all - if you are reading this, that means you were unlucky enough to do business with Centrick. But DO NOT WORRY! If you listen to my tips below - you can get through this! - and even get your deposit back. My background: just like you, I have been fooled into doing business and renting through Centrick for the last 5 years. At the time I needed a place to live in a Birmingham town center - so I made a horrible mistake of not investigating what level of stress/incompetence and money loss I will have to go through by singing a rental agreement with this nightmare agency. It is the most atrocious, disrespectful, incompetent service you will ever receive (you will be hard pressed to find someone worse than Centrick - when it comes to customer support). So if just like me - you signed a rental contract with them - relax, and listen to these tips and advice on what to expect from Centrick: 1. Never trust Centrick! They will be polite and pleasant (even give you mineral water at their office) - until you sign a contract with them, after that they can not care less about you (but oh boy they will care A LOT about scamming you of your money). 2. Do not expect any level of competence from them. It is literally impossible to call their office, they will never call you back (unless they want your money). They will answer to emails (takes them no less than 1 week to answer urgent replies, or sometimes it even takes going through ombudsman (TDS) or informing them of going to small claims court - for them to answer your emails). 3. THIS IS THE MOST IMPORTANT RULE! Whatever you do on your first week when you move in - YOU MUST TAKE A LOT OF PICTURES for your check-in report. Centrick will intentionally take only a few images for your check in report - and will conveniently forget about the professional cleaning. Remember - having multiple images on your check in, will be the only way to prove your case, when it comes to getting your deposit back. Hence, always always always take multiple pictures of dirt/dust/scuffs/cracks/bumps and any other minor imperfection (even if it is a new build and you are the first person renting it). 4. If something goes wrong - do not expect Centrick to fix it or to address the issue (you might be the lucky one - if they do). 5. On your check out - DO NOT EXPECT to get your deposit back. You will have to fight for it and either go through ombudsman TDS or small claims court after. Do not allow them to scam you into stealing your money from your deposit (and trust me, they will do their best to give you as little deposit as possible). In my case Centrick overcharged us for 99.58£ which took multiple emails with their incompetent staff, at the end I threatened them to go to small claims court and asked them to present a proof on why they feel overcharging me 99.58£ is justified. As Centrick knew it was their scam - they had to back off as they had no proof to justify overcharging us 99.58£. A few weeks after - Centrick invented another scam, where they tried to overcharge us again for 62.50£, which again due to the lack of proof - Centrick struggled to make their case on why they feel we should be charged this amount. They also wanted to overcharge 183£ for a Bronze General Clean pack - but we already knew that Centrick will play this game, hence we cleaned the flat to a better standard then we received, and multiple pictures on check in date allowed us to defend our case. Centrick also went through to find the smallest cracks/chips/stains (you need a microscope to see some of them, but it does not matter for Centrick, as their goal is to take as much of your deposit money as possible). Again - some people will not have time to fight Centrick and take them to TDS ombudsman. For us - we were ready to fight them. I feel Centrick realized this and after some consideration we agreed to settle on 90£ deductions (Centrick wanted to overcharge us for a general cleaning/spot clean for 236.58£ + 140£ for chips/dents). Good Luck! You can survive this!
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £95,000 | £385,000 |
| Lettings | 60% | 54% | £450 | £1,350 |
Centrick Property
102 Colmore Row, Birmingham, West Midlands
B3 3AG
0121 347 6116
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By : 'Gosia'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : LS2
Absolutely disgusting management company. My list is long but they cannot even complete a simple task like updating my new address (since June!!) or acknowledge my emails. They don’t take your complaints seriously, they change our property manager every 5 months (we had 5 or 6 managers in ... Read Full Review
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By : 'Salah'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : No
Postcode : B1
I am a landlord and I have suffered for 12 months from Centrick letting team in Birmingham 2-3 weeks Delay in payment Ignoring all e mails. Lack of communication with me and the the tenant Service became down hill I won't use them fo let me property... Read Full Review
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By : 'Max'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B18
I live in a building in Birmingham managed by Centrick and had multiple issues with their car park. In a short period of time I received multiple parking tickets for parking in my own parking spot. Then soon after my car was broken into whilst parked in the "secure" car park. I... Read Full Review
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Tamara
By : 'L'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : B15
I tried to resolve my issue, but it's hard getting through to them, they don't respond to emails, and they deliberately put you on hold for 30 mins or more until you get fed up and sometimes they hang up after putting you on hold!. They steal deposits, don't resolve water leak... Read Full Review
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By : 'Daniel'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : WS2
I tried very hard to solve my issue with number of your staff. However, my call and email were ignored. I'm disappointed with your service as I was your customers for many... Read Full Review
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By : 'F'
Services : Property Management
Sold price : £500
Would you recommend ? : No
Postcode : B15
Unresponsive, extortionate and terrible management company for apartment complexes. I own an apartment in a complex they recently started managing which was previously managed by SDL. They have raised the service charges by £700 in one quarter and failed to give an explanation for this... Read Full Review
By : Atheo
Feb 26, 2024I just read this albeit some months later. I have had similar experiences with centrick properties and they are indeed extortionate. You will only hear from them when they want money and thats the...
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By : 'Martin'
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : No
Postcode : RG22
This is the worst, incompetent and ignorant agent you can get. They are never available (last year I had to threaten with ombudsman to get an account statement, this year, I'm going through the same rigmarole), never answer your emails, their portal doesn't work, they take months to... Read Full Review
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By : 'J'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B15
If you notice, most positive reviews online (including here) are just from people attending viewings! I've attended several viewings with Centick, their staff are obviously instructed to repeatedly ask viewers to "please if you don't mind leave us a positive review online".... Read Full Review
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Tamara
Sophie
By : 'Fad'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : B15
Centrick are simply the worst. Their entire business philosophy is to expand and manage as many properties as possible, charge Landlords and tenants exorbitant fees, and provide nothing in return. It's quantity over quality, they don't care about about customer service, health and... Read Full Review
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By : 'Krav'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B15
1. Centrick by default overcharge for a "deep cleaning". They tell tenants their apartments are ALL deep cleaned before new tenants move in. This means they have a policy to charge tenants for a deep clean irrespective of the property's condition. If you leave it professionally... Read Full Review
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By : 'Galaxy'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : B1
Terrible agency. They do not care if something break in the house. They do not pick the phone up and they blame every delay to landlords without caring if the oven breaks and they wait for 7 months before fixing it. They try to force you to let them in for viewings even tho you work night shift.... Read Full Review
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Tamara
Sophie
By : 'Simon'
Services : Letting( As a Owner )
Rent PCM : £635
Would you recommend ? : No
Postcode : B12
Centrick have managed several properties of mine. Communication has always been an issue and trying to get a property check out and utility bills sorted has been impossible leaving me out of pocket hundreds of pounds and lost rent. Issues remain unsolved months later and the likes of Tamara and... Read Full Review
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Quentin
Emma
By : 'Felicia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B5
I wouldn't even give one star if it was an option. We have been continually let down and mucked around by this company, continually told lies and promised things that never happen. Our tenancy is with them and we honestly wish we had never taken…. My family also feels dreadful.... Read Full Review
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By : 'Tom'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : B1
Avoid Avoid Avoid. At all costs....! Diabolical service, property mis-management, terrible communication - the 3 guarantees of Centrick Birmingham lettings. Having used Centrick for just over 2 years to manage my private rental property in Birmingham (Jewellery Quarter), I cannot advise against... Read Full Review
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Bethany
By : 'Yat'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B3
The boiler of my flat was out of order and made my family had no hot water to use. I then used the Fixflo to contact Centrick. Just a few minutes later, their staff, Bethany Turner, replied me that had instructed a contractor come and fix it on the same day. I really appericate the fast response... Read Full Review
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Micheal
By : 'Gino'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : B5
Absolutely garbage and illegal service by Michael and Tamara! If I could give 0 stars I would. They lied to me and blanked all my emails. I have filed a small claims against them. CRIMINALS. Stay away from this... Read Full Review
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Quentin
By : 'Stephy'
Services : Letting( As a Tenant )
Rent PCM : £910
Would you recommend ? : Yes
Postcode : B1
Quentin Lee presented his professional skills with high efficiency. From my rental request arised, site inspection, due diligence, my tenancy instruction issued, and finally completed the transaction, he always acting promptly and accurately in accordance with the needs of customers. The rental... Read Full Review
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By : 'Edgar'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : B12
A GUIDE ON HOW TO SURVIVE CENTRICK NIGHTMARE! First of all - if you are reading this, that means you were unlucky enough to do business with Centrick. But DO NOT WORRY! If you listen to my tips below - you can get through this! - and even get your deposit back. My background: just like you, I have ... Read Full Review
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By : 'D'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : B15
Our experience with Centrick has been nothing short of shocking. Whilst happily taking fees to manage our property, they prove completely inept in replying to our numerous emails. Chasing tenants for late rent was performed at the same abysmal standard. Absolutely pathetic customer service... Read Full Review
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Emma
By : 'tenant'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : B1
Absolutely Shocking!!! Things have been difficult from the very beginning. The tenancy agreement included clauses not applicable to the property including obligation to care for a garden that does not exist. Still, the letting agency refused to take it out of the tenancy agreement... The... Read Full Review