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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.3/5, 26 Reviews
81% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
100% sales fee satisfaction
81% letting fee satisfaction
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Kelly
By : 'Rob S'
Services : Sales(As a Buyer)
Sold price : £300000
Would you recommend ? : Yes
Postcode : ST15
Amazing estate agents. We had a very difficult time buying our new home but Belvoir delivered at every opportunity. Kelly in particular was incredible ??
By : Adrian Walton
Jan 13, 2023Rob, thanks for your review about Kelly and her sales team. They work tirelessly to ensure sales are successful and your review of their dedication to the task is much appreciated.
BELVOIR COMPLAINTS PROCEDURE
As a firm accredited by the National Approved Letting Scheme (NALS), OAJ Ltd T/a Belvoir Stone aims to provide the highest standard of service to all Landlords and Tenants and give an ultimate assurance that any grievance you have concerning such service is immediately addressed.
• If you believe you have, or may have, a grievance with our service or standard of practice or working procedures, please write in the first instance to Julie Andow-Giles, Office Manager, at Belvoir Lettings, 10 Stafford Street, Stone, Staffordshire, ST15 8QW
• Your correspondence should be acknowledged within three working days, investigated thoroughly in accordance with established in-house procedures and replied to within seven working days of receipt. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
• Should your grievance not be resolved to your satisfaction following internal investigation, you should address the matter to Adrian Walton, Managing Director, at Belvoir Lettings, The Old Studio, 33b Marsh Street, Stafford, Staffordshire, ST16 3BQ
• If we are unable to resolve any dispute, you can refer the matter to The Property Ombudsman, who are an independent organisation, at The Property Ombudsman Limited, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP.
(Please note that there is a six month time limit in providing The Ombudsman with your complaint, which starts from the date the ‘Final Viewpoint Letter’ you receive is dated).
A copy of these rules can be provided on request.
Last updated at 10/18/2019, 3:02:33 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £180,000 | £300,000 |
| Lettings | 67% | 81% | £380 | £750 |
Belvoir
42b Radford Street, Stone, Staffordshire
ST15 8DA
01785 818255
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Adrian
By : 'Pat'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ST15
Extremely helpful from start to finish. Always a member of the team available to deal with any snags and get the sale through. Highly recommend. Special thank you to Adrian - reliable, professional and works with... Read Full Review
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By : 'Dennis'
Services : Sales( As a Vendor )
Sold price : £185000
Would you recommend ? : Yes
Postcode : ST7
From start to finish the staff at Belvoir could not be faulted - the sale was handled with the highest level of professionalism and all communications were dealt with efficiently. I had no doubts at any point that I had chosen the right agents - even when prospective buyers were problematical the... Read Full Review
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Gill
Gill
By : 'Thomas'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : ST5
Gill was really helpful, always contacting us with updates and trying to find out information, even drove over with the keys to our new home to save us a journey. Would definitely recommend... Read Full Review
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By : 'Andrew'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ST15
The tenant finding service has been excellent, so full marks to all the... Read Full Review
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By : 'Josh'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : ST15
The agents are very welcoming and very supportive throughout the whole... Read Full Review
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Kelly
Jess
By : 'Melanie'
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : ST12
Friendly yet professional service, I can’t praise Kelly, Jess and the team highly enough. Knowledgeable and offered excellent guidance; we received regular updates and prompt responses to email queries. I was very happy that we managed to complete in less than 3... Read Full Review
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Sinead
Sandra
By : 'HH'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ST10
Fantastic experience with the Belvoir team - Sinead, Sandra, Julie, Jess and co. They were extremely helpful and responsive and worked as a team so I didn't have to wait if somebody was off the desk. Managed to get me moved into a new rental place within 10 days of finding it on the Belvoir... Read Full Review
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By : 'linda'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : ST10
I have been using Belvoir to manage my property for quite a few years now and am more than happy to recommend them. They are efficient and helpful and take all the concerns of letting a property... Read Full Review
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Adrian
By : 'Muhammad'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ST15
We recently moved to the country, and finding a house to rent was a huge struggle. When we came across Belvoir, we did not have to go anywhere else. Adrian, Sinead, Oliver, Amy, they all had been a great support through out. We highly recommend this agency for people who are looking at ease of... Read Full Review
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By : 'Nikil'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ST15
Thank you Belvoir for making my dream come true, you guys explained every bits and bobs of the property and making the documentation was so easy. Thank you so much and wish you the very... Read Full Review
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Kelly
By : 'Simon'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : ST15
From start to finish the service provided by Kelly and the team was exceptional, if you are looking for a non pushy professional service I cannot recommend Belvoir highly enough, and will certainly use their services again in the... Read Full Review
By : Adrian Walton
Jan 13, 2023Simon, many thanks for the 5* review of our sales team. They are dedicated to making sales get across the line and your appreciation of their hard work is much appreciated. Adrian Walton MBE TD DL...
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Kelly
By : 'Rob'
Services : Sales( As a Buyer )
Sold price : £300000
Would you recommend ? : Yes
Postcode : ST15
Amazing estate agents. We had a very difficult time buying our new home but Belvoir delivered at every opportunity. Kelly in particular was incredible... Read Full Review
By : Adrian Walton
Jan 13, 2023Rob, thanks for your review about Kelly and her sales team. They work tirelessly to ensure sales are successful and your review of their dedication to the task is much...
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Carole
By : 'A.'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : ST15
Hi, Just wanted to leave a positive review, as it's not often a company gives such a spot on service! I have just started renting with Belvoir, Stone. What a fantastic team! Even in covid times they have gone above and beyond. Friendly staff and almost instant feedback on any inquiries. Move... Read Full Review
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Carole
By : 'Graham'
Services : Letting( As a Tenant )
Rent PCM : £380
Would you recommend ? : Yes
Postcode : ST15
When I enquired about the property they were very helpful and told me exactly how much it was going to cost ,it was the first time I had rented and they made it so easy ,I have been renting the property for 8 months, I had 1 visit from belvoir which was on time and very thorough, I would... Read Full Review
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geoff
By : 'Tina'
Services : Sales( As a Vendor )
Sold price : £175
Would you recommend ? : Yes
Postcode : ST15
I have rented my house out with Stone office for over 15 years and have always had excellent service from all the staff, Carole in repairs was particulary brilliant. I have recently sold the property and again used the same office and Adrian and Geoff went the extra mile in ensuring we got to... Read Full Review
The fees were very reasonable too and they were also able to recommend a solicitor
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geoff
By : 'Tina'
Services : Sales( As a Vendor )
Sold price : £175
Would you recommend ? : Yes
Postcode : ST15
I have rented my house out with Stone office for over 15 years and have always had excellent service from all the staff, Carole in repairs was particulary brilliant. I have recently sold the property and again used the same office and Adrian and Geoff went the extra mile in ensuring we got to... Read Full Review
The fees were very reasonable too and they were also able to recommend a solicitor
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Carole
By : 'Debbie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ST15
I have been renting with Belvoir for just over 5 years now. The staff are supportive, friendly & go above & beyond to ensure you are looked after as a tenant. Liz, Carole & Tracey have especially been helpful. Any repairs that have needed to be carried out are done in a... Read Full Review
Good
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By : 'Meg'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : ST15
Would definitely recommend lovely service Julie and Liz delt with me got me into the flat within 2weeks and kept in touch they made the move out very simple and easy did all the paperwork very quickly that I got my deposit back within a week very good... Read Full Review
Reasonable device fees
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By : 'Aaron'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : ST4
Great estate agents. always helpful and would use in the future. no issues and if i called up about a problem it would be sorted... Read Full Review
good
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By : 'J'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ST15
Having read the review by DGM, I would like to comment on my experience with Belvoir. I do not wish to contribute to a war of words however I am an honest person who wishes to help anyone who may contemplate using Belvoir in the future. I was the tenant that DGM talks about "checking out... Read Full Review
By : DGM
Apr 9, 2019If our case was not true - then come the Property Ombudsman ruled in favour and fined Belvior - The photos this tenant left the property in speak for...