Was waiting the outcome of my complaint with The Property Ombudsman service before I wrote my review of Ewemove Swindon (not to be confused with any other Ewemove). Based on my experience, I will not do business with them again. I am fortunate that my complaint was upheld by TPO despite Ewemove Swindon arguing against it and then their stage 2 head office also arguing against it. In my opinion the head office are not very supportive and the franchise has really inexperienced people running them, meaning that whilst on the face of it the customer service is ok, they nitty gritty stuff is really quite poor and they franchise don’t really do much apart from outsource to really poor third party providers. Below is a snippet from of the response from the TPO (redacted to hide personal detail). I have concluded that an award of [redacted] represents a suitable and reasonable level of compensation so that the parties can draw a line under the matter and move on. In summary, I would always do your due diligence before entering into a contract with a provider especially one like Ewemove and always go with a more tenured organisation that has the credentials to do the job through to the end.