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Oakhill Estate Agents
4.9/5, 839 Reviews
99% Recommended
95% sales valuation accuracy
96% letting valuation accuracy
98% sales fee satisfaction
98% letting fee satisfaction
Oakhill Estate Agents provide a full range of estate agency and letting & management services and we ensure that our clients and customers are at the heart of everything we do.
Our marketing is extensive and bespoke and designed to maximise the opportunities for a successful sale or letting.
Our aim is t
o make your moving experience as straightforward and stress free as possible and our team of experienced and fully trained staff are always on hand to assist.
As members of The Property Ombudsman Scheme you also have the peace of mind of knowing that, in the unlikely event of an issue arising that cannot be resolved, independent adjudication and redress is available.
The UK's largest customer review website for the property industry.
Oakhill Estate Agents
6 South Street,TW7 7BG
Certified Customer Experience
Report Summary
Report generated on (09 May 2025 @ 19:56:12)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Modestas on 25th Nov 2024
1 Star Review
<p>We've had a lot of problems with our property. Water was leaking through the walls and ceilings, they couldnt fix it in 2 years time ( probably dont care) when washing machine broke we had to wait 4 weeks for a new one. the agent working for them is the worst. She cannot orhanise herself to our timetables, she just dictates times for everything and very rude. My advise is run from the as far as you can.</p>
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Huma Ali on 22nd Sep 2024
5 Star Review
The Oakhill team have been fantastic from start to finish. All the staff I interacted with ( Emily, Jamie, Jusdeep) were professional, supportive and quick to respond to any queries or concerns that I had. The process of renting my property was smooth and stress free. I would highly recommend Oakhill to any landlord looking to rent their property.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Penny on 3rd May 2024
3 Star Review
I wanted to sell a property and my initial contact was with Andy. He was friendly and instilled confidence. He valued the house at up to £725,000. After it had been on the market for only a few weeks Oakhill advised me to reduce the price which I did. In the end it sold for £640, 000. I must say that the other two local agents who gave me valuations were much more realistic.
Becky, one of the agents who showed the house, was great. She got back to me after every visit, was always positive and gave me good advice. When the sale was being processed Aimee was also very helpful and hard working. But after the initial contact with Andy I never heard from him again. My contact with James was also limited to advice to reduce the price, no doubt correct but it was not I who had set the price to begin with! A little disappointed with the valuation and with the lack of contact from any senior member of the team once I had signed up.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Bethan on 22nd Apr 2024
5 Star Review
Both Vuk and Emily were professional and helpful throughout the whole process of renting the flat and I cannot fault the service they provided.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Graham on 2nd Feb 2024
5 Star Review
5 Stars for Justin, Kalina and the residential lettings team, who have managed my two properties for over 10 years. I am delighted with their professionalism, dedication and service. Kalina is proactive in maintenance issues and tenancy renewal and offers sound advice and guidance. I recommend Oakhill's management service without any hesitation.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 09/05/2025
We do not accept responsibility for any inaccuracies relating to any of the review content or details of the firm/staff member mentioned.
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"Fake..."
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1 Star Review
By : 'Sanjay Krishnan'
Services : Letting(As a Tenant)
Rent PCM : £1200
Would you recommend ? : No
Postcode : TW7
Jun 6, 2023
People found this helpful2
Oakhill Estate Agents Isleworth On April 26th, 2023, we received a confirmation of the house (420a london road, Isleworth) along with the move-in dates. We confirmed the agency's contract and gave them a down payment of one month's rent:£1,200 Security deposit for five weeks: £1,384 Deposit held: £276 with £2,584 in total. When the agency told us that we would be moving on June 13th, we returned to the agency on May 20th to provide the passport for verification. On June 2nd, agent Vuk Kosanovic unexpectedly called and told us that we wouldn't be able to move in the following week because the house isn't ready to move into and it takes at least 3 months for repairs. He also shared photos with me that were present when my brother went to see the house. We said we were willing to wait for that time, but unexpectedly they said that might not be possible because they could raise the rent, which was all just an excuse.If they could have avoided advertising the house in the first place, this situation may have been lot better. If this is an experienced agency, they should have performed a full check instead of placing people like us in dangers. The agreement was made for a two-bedroom home for £1,200, but Agent Vuk suggested a one-bedroom home for £1495 in exchange, which is bizarre given that this was outside of our price range. We also asked them for a solution, if not temporary housing while we looked for a new flat, but they were unwilling to do that either. We arrived the same day to continue our discussion on what may be done.But since no assistance was given, we were really unhappy. It's a nightmare trying to find a property in London, especially when you only have within a week.We were unable to return to the property where we had been living since new residents were moving in and we had nowhere else to go. We were in extreme need of help and were still looking for a place on our level.And nobody offered us a lot of support. We spent months looking for an affordable house like this just to wind up in a situation like this while moving back and forth for this house. Meanwhile we turned down so many offers just in the believe we will get this house. We had planned and changed a lot of things inorder to accommodate ourselves to the new place.We took internet connection,insurance and other services and we were eagerly waiting for the move . And the sad part is no one even cared to email us with what happened or apologise for it. The contract was signed ,and we feel it was a breach of contract ,as it is legally binding.But the estate agent refused and told the contract is not binding until the landlord signs it ,but they provided the same contract to us for getting the advances. I feel mentally and physically exhausted and terribly disappointed. In addition, we will need to spend a lot of money on transportation from these locations to our workplaces, where we work. One poor decision made by the agency has made our lives miserable and put us in financial trouble. Being a foreign immigrant who has gone through the same thing twice in the United Kingdom, I feel as though my group is being discriminated against. I consequently need the freedom to feel differently and to be able to rest peacefully. I feel the ratings now they get are really fake as this is the real truth. I hope people read this and understand how the world is and how this agency is.
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By : Oakhill Agents
Jun 16, 2023We are sympathetic with the situation, as it was unexpected for the landlord to withdraw from the agreement prior to his signing of the agreement. Upon the exiting tenants moving out of the property, they found that the property was not in a condition where they felt comfortable renting the property as there is a lot of works to be completed. They have since decided they may consider selling the property. The agreement between Oakhill and Landlord has since ended due to the time wasted from all parties in agreeing a tenancy and then the landlord withdrawing. As the landlord did withdraw, you we’re refunded in full for all payments made to Oakhill with no charge for any administration in line with The Tenancy Fee Ban Act. Oakhill endeavour to help you find alternative accommodation, hence Vuk got in contact with you to offer you the only similar property available. Your mention of discrimination is ridiculous. Oakhill have not, and will never, discriminate in any form. We will await correspondence from TPO regarding the complaint and instruct our legal team to handle this process and respond within 30 days. Oakhill
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 98% | £24,000 | £44,750,000 |
| Lettings | 96% | 98% | £510 | £3,150 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 143 | 3 | 279 | 5 | 222 | 2 | 164 | 1 | 20 | 0 |
Areas covered
- Brentford
- Hounslow
- Isleworth
- Richmond
- TW1
- TW10
- TW13
- TW2
- TW3
- TW4
- TW5
- TW7
- TW8
- TW9
- Twickenham
- Whitton
Address
Oakhill Estate Agents
6 South Street, Isleworth, Middlesex
TW7 7BG
0208 568 4433
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
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We've had a lot of ...
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1 Star Review
By : 'Modestas'
Branch : Isleworth, 6 South Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW7
Nov 25, 2024
People found this helpful0
<p>We've had a lot of problems with our property. Water was leaking through the walls and ceilings, they couldnt fix it in 2 years time ( probably dont care) when washing machine broke we had to wait 4 weeks for a new one. the agent working for them is the worst. She cannot orhanise ... Read Full Review
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Modestas Stankevicius said about Oakhill Estate Agents
Services : Letting( As a Tenant )Date: 25th Nov 2024
<p>We've had a lot of problems with our property. Water was leaking through the walls and ceilings, they couldnt fix it in 2 years time ( probably dont care) when washing machine broke we had to wait 4 weeks for a new one. the agent working for them is the worst. She cannot orhanise herself to our timetables, she just dictates times for everything and very rude. My advise is run from the as far as you can.</p>
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Excellent, Professional ...
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5 Star Review
Emily
Jusdeep
By : 'Huma'
Branch : Isleworth, 6 South Street
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : TW7
Sep 22, 2024
People found this helpful0
The Oakhill team have been fantastic from start to finish. All the staff I interacted with ( Emily, Jamie, Jusdeep) were professional, supportive and quick to respond to any queries or concerns that I had. The process of renting my property was smooth and stress free. I would highly recommend ... Read Full Review
Comments (0)Was this helpful?:
Huma Ali said about Oakhill Estate Agents
Services : Letting( As a Owner )Date: 22nd Sep 2024
The Oakhill team have been fantastic from start to finish. All the staff I interacted with ( Emily, Jamie, Jusdeep) were professional, supportive and quick to respond to any queries or concerns that I had. The process of renting my property was smooth and stress free. I would highly recommend Oakhill to any landlord looking to rent their property.
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Ambitious ...
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3 Star Review
Becky
Aimee
By : 'Penny'
Branch : Isleworth, 6 South Street
Services : Sales( As a Vendor )
Sold price : £640000
Would you recommend ? : No
Postcode : TW7
May 3, 2024
People found this helpful0
I wanted to sell a property and my initial contact was with Andy. He was friendly and instilled confidence. He valued the house at up to £725,000. After it had been on the market for only a few weeks Oakhill advised me to reduce the price which I did. In the end it sold for ... Read Full Review
Comments (0)I wanted to sell a property and my initial contact was with Andy. He was friendly and instilled confidence. He valued the house at up to £725,000. After it had been on the market for only a few weeks Oakhill advised me to reduce the price which I did. In the end it sold for £640, 000. I must say that the other two local agents who gave me valuations were much more realistic.
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Penny said about Oakhill Estate Agents
Services : Sales( As a Vendor )Date: 3rd May 2024
I wanted to sell a property and my initial contact was with Andy. He was friendly and instilled confidence. He valued the house at up to £725,000. After it had been on the market for only a few weeks Oakhill advised me to reduce the price which I did. In the end it sold for £640, 000. I must say that the other two local agents who gave me valuations were much more realistic.
Becky, one of the agents who showed the house, was great. She got back to me after every visit, was always positive and gave me good advice. When the sale was being processed Aimee was also very helpful and hard working. But after the initial contact with Andy I never heard from him again. My contact with James was also limited to advice to reduce the price, no doubt correct but it was not I who had set the price to begin with! A little disappointed with the valuation and with the lack of contact from any senior member of the team once I had signed up.
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5 Star Review
Vuk
Emily
By : 'Bethan'
Branch : Isleworth, 6 South Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW7
Apr 22, 2024
People found this helpful0
Both Vuk and Emily were professional and helpful throughout the whole process of renting the flat and I cannot fault the service they ... Read Full Review
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Bethan jones said about Oakhill Estate Agents
Services : Letting( As a Tenant )Date: 22nd Apr 2024
Both Vuk and Emily were professional and helpful throughout the whole process of renting the flat and I cannot fault the service they provided.
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5 Stars for Justin, Kalina ...
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5 Star Review
Justin
Kalina
By : 'Graham'
Branch : Isleworth, 6 South Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW7
Feb 2, 2024
People found this helpful0
5 Stars for Justin, Kalina and the residential lettings team, who have managed my two properties for over 10 years. I am delighted with their professionalism, dedication and service. Kalina is proactive in maintenance issues and tenancy renewal and offers sound advice and guidance. I recommend ... Read Full Review
Comments (0)Was this helpful?:
Graham Watts said about Oakhill Estate Agents
Services : Letting( As a Owner )Date: 2nd Feb 2024
5 Stars for Justin, Kalina and the residential lettings team, who have managed my two properties for over 10 years. I am delighted with their professionalism, dedication and service. Kalina is proactive in maintenance issues and tenancy renewal and offers sound advice and guidance. I recommend Oakhill's management service without any hesitation.
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Lovely people in the office ...
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5 Star Review
Emily
Kalina
By : 'Steven'
Branch : Isleworth, 6 South Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : NE9
Jan 4, 2024
People found this helpful0
Lovely people in the office Justin, Emily and Kalina are a pleasure to speak with and want the best of the Tenants. Great ... Read Full Review
Comments (0)Lovely people in the office Justin, Emily and Kalina are a pleasure to speak with and want the best of the Tenants.
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Steven Atkinson said about Oakhill Estate Agents
Services : Letting( Property Management )Date: 4th Jan 2024
Lovely people in the office Justin, Emily and Kalina are a pleasure to speak with and want the best of the Tenants.
Great agency!
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Fantastic team!! Everyone is ...
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5 Star Review
Harsh
By : 'Ana'
Branch : Isleworth, 6 South Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW7
Dec 8, 2023
People found this helpful0
Fantastic team!! Everyone is polite and ready to help. Inquiries are promptly addressed with courteous attitude and efficiency. Thanks Emily, Nina and Kalina for your constant attention and ... Read Full Review
Comments (0)Fantastic team!!
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Ana Vidal-Guardia said about Oakhill Estate Agents
Services : Letting( As a Tenant )Date: 8th Dec 2023
Fantastic team!!
Everyone is polite and ready to help. Inquiries are promptly addressed with courteous attitude and efficiency. Thanks Emily, Nina and Kalina for your constant attention and service.
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Best estate ...
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5 Star Review
Kalina
By : 'Magdalena'
Branch : Isleworth, 6 South Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW7
Nov 22, 2023
People found this helpful0
Efficient service from all team members especially property management team. Dealt with reported issues promptly and kept us ... Read Full Review
Comments (0)Was this helpful?:
Magdalena said about Oakhill Estate Agents
Services : Letting( As a Owner )Date: 22nd Nov 2023
Efficient service from all team members especially property management team. Dealt with reported issues promptly and kept us updated.
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Attempt to take fraudulent, ...
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1 Star Review
Kalina
Kalina
By : 'Julie'
Branch : Isleworth, 6 South Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW7
Nov 17, 2023
People found this helpful0
Attempt to take fraudulent, disproportionate unfair deductions from Deposit If you are a Tenant with Oakhill as letting agent be very aware. You need to report every defect in the property (even flaking paint in a bathroom). If You don't they will try and take money out of your deposit to ... Read Full Review
Comments (0)Attempt to take fraudulent, disproportionate unfair deductions from Deposit
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Julie Brolly said about Oakhill Estate Agents
Services : Letting( As a Tenant )Date: 17th Nov 2023
Attempt to take fraudulent, disproportionate unfair deductions from Deposit
If you are a Tenant with Oakhill as letting agent be very aware. You need to report every defect in the property (even flaking paint in a bathroom). If You don't they will try and take money out of your deposit to redecorate the whole bathroom. They will try to deduct for defects that were there on check in. Normal wear and tear will be reported as negligent damages Record every incident take photos and always take the route of DPS resolution to get your deposit back.
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I have just sold my property ...
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5 Star Review
Aimee
James
By : 'Keith'
Branch : Isleworth, 6 South Street
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : TW5
Oct 5, 2023
People found this helpful0
I have just sold my property through Oakhill Estate Agents and the service was exceptional. Aimee and James were very professional throughout the whole process. They kept in contact regularly, dealt with all the Issues that arose and made sure the whole process ran smoothly. I recommend this ... Read Full Review
Comments (0)I have just sold my property through Oakhill
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Keith Cole said about Oakhill Estate Agents
Services : Sales( As a Vendor )Date: 5th Oct 2023
I have just sold my property through Oakhill
Estate Agents and the service was exceptional.
Aimee and James were very professional throughout the whole process.
They kept in contact regularly, dealt with all the
Issues that arose and made sure the whole process ran smoothly. I recommend this company to anyone buying or selling there home.
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As a tenant, I've ...
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5 Star Review
Kalina
By : 'DJ'
Branch : Isleworth, 6 South Street
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : TW7
Sep 27, 2023
People found this helpful0
As a tenant, I've always felt very supported and that my interests are served first. The property management team are very responsive and friendly. First class rental ... Read Full Review
Comments on Agent Fees
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Comments (0)As a tenant, I've always felt very supported and that my interests are served first.
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DJ Johnston said about Oakhill Estate Agents
Services : Letting( As a Tenant )Date: 27th Sep 2023
As a tenant, I've always felt very supported and that my interests are served first.
The property management team are very responsive and friendly.
First class rental experience.
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Friendly, helpful, efficient ...
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5 Star Review
Kalina
By : 'Michael'
Branch : Isleworth, 6 South Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW3
Sep 19, 2023
People found this helpful0
Kalina is very helpful and an excellent communicator. She has gone to great lengths to help me and proactively seeks solutions to any problems. She keeps me updated and is always friendly and professional. I strongly recommend ... Read Full Review
Comments (0)Was this helpful?:
Michael said about Oakhill Estate Agents
Services : Letting( As a Owner )Date: 19th Sep 2023
Kalina is very helpful and an excellent communicator. She has gone to great lengths to help me and proactively seeks solutions to any problems. She keeps me updated and is always friendly and professional. I strongly recommend Kalina
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I recently had the privilege ...
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5 Star Review
Harsh
Aimee
By : 'Endrit'
Branch : Isleworth, 6 South Street
Services : Sales( As a Buyer )
Sold price : £225
Would you recommend ? : Yes
Postcode : TW7
Sep 13, 2023
People found this helpful0
I recently had the privilege of purchasing a house, and I can't say enough about how fantastic the entire experience was. From start to finish, it was smooth sailing, and I owe it all to the incredible team at Oakhill. Thank you to Harsh and ... Read Full Review
Comments (0)Was this helpful?:
Endrit Zefi said about Oakhill Estate Agents
Services : Sales( As a Buyer )Date: 13th Sep 2023
I recently had the privilege of purchasing a house, and I can't say enough about how fantastic the entire experience was. From start to finish, it was smooth sailing, and I owe it all to the incredible team at Oakhill. Thank you to Harsh and Aimee.
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Best letting ...
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5 Star Review
Kalina
Jusdeep
By : 'Maryam'
Branch : Isleworth, 6 South Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW3
Aug 7, 2023
People found this helpful0
Best letting agents I have come across in over a decade. They are always there to help and incredibly proactive and responsive! Highly ... Read Full Review
Comments (0)Was this helpful?:
Maryam Collett said about Oakhill Estate Agents
Services : Letting( As a Owner )Date: 7th Aug 2023
Best letting agents I have come across in over a decade. They are always there to help and incredibly proactive and responsive! Highly recommend.
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Head and shoulders above the ...
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5 Star Review
Kalina
Jusdeep
By : 'GB'
Branch : Isleworth, 6 South Street
Services : Letting( As a Owner )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : TW7
Jul 30, 2023
People found this helpful0
Oakhill have been managing my property in Isleworth for 2 years now and I have nothing but undated praise for their efforts and their team. As a non-resident I have a lot of previous experience with managing agents and I can assure you that Oakhill are head and shoulders above the rest. Long may it ... Read Full Review
Comments (0)Was this helpful?:
GB said about Oakhill Estate Agents
Services : Letting( As a Owner )Date: 30th Jul 2023
Oakhill have been managing my property in Isleworth for 2 years now and I have nothing but undated praise for their efforts and their team. As a non-resident I have a lot of previous experience with managing agents and I can assure you that Oakhill are head and shoulders above the rest. Long may it continue ! GB
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I have had a very good ...
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5 Star Review
Emily
By : 'Sonia'
Branch : Isleworth, 6 South Street
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : W13
Jul 5, 2023
People found this helpful0
I have had a very good experience with lettings through Oakhill and Emily has been a key person who renews the Tenancy Agreement for the last 3 years with good and efficient ... Read Full Review
Comments (0)I have had a very good experience with lettings through Oakhill and
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Sonia and Ashwinkumar Patel said about Oakhill Estate Agents
Services : Letting( As a Owner )Date: 5th Jul 2023
I have had a very good experience with lettings through Oakhill and
Emily has been a key person who renews the Tenancy Agreement for the last 3 years with good and efficient service.
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I am heavily reliant on ...
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5 Star Review
Emily
By : 'Ian'
Branch : Isleworth, 6 South Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : TW7
Jun 28, 2023
People found this helpful0
I am heavily reliant on Oakhill to help me with letting information for a mutual client who lives and works in Qatar. The client service I receive is ... Read Full Review
Comments (0)Was this helpful?:
Ian Kelly said about Oakhill Estate Agents
Services : Letting( Property Management )Date: 28th Jun 2023
I am heavily reliant on Oakhill to help me with letting information for a mutual client who lives and works in Qatar. The client service I receive is excellent.
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Very pleased with the overall ...
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5 Star Review
Emily
By : 'Laura'
Branch : Isleworth, 6 South Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW7
Jun 28, 2023
People found this helpful0
I am very pleased with the overall renting experience through Oakhill, they have always professional and thorough. Our experience of renewing our tenancy was made very easy - Emily was extremely prompt, helpful and went out of her way to help with everything we needed. She is someone who will go ... Read Full Review
Comments (0)I am very pleased with the overall renting experience through Oakhill, they have always professional and thorough.
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Laura Files said about Oakhill Estate Agents
Services : Letting( As a Tenant )Date: 28th Jun 2023
I am very pleased with the overall renting experience through Oakhill, they have always professional and thorough.
Our experience of renewing our tenancy was made very easy - Emily was extremely prompt, helpful and went out of her way to help with everything we needed. She is someone who will go the extra mile!
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Fake ...
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1 Star Review
By : 'Sanjay'
Branch : Isleworth, 6 South Street
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : TW7
Jun 6, 2023
People found this helpful2
Oakhill Estate Agents Isleworth On April 26th, 2023, we received a confirmation of the house (420a london road, Isleworth) along with the move-in dates. We confirmed the agency's contract and gave them a down payment of one month's rent:£1,200 Security deposit for five weeks: ... Read Full Review
Attached Files
Comments (1)Oakhill Estate Agents Isleworth
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Sanjay Krishnan said about Oakhill Estate Agents
Services : Letting( As a Tenant )Date: 6th Jun 2023
Oakhill Estate Agents Isleworth
On April 26th, 2023, we received a confirmation of the house (420a london road, Isleworth) along with the move-in dates.
We confirmed the agency's contract and gave them a down payment of one month's rent:£1,200
Security deposit for five weeks: £1,384
Deposit held: £276
with £2,584 in total.
When the agency told us that we would be moving on June 13th, we returned to the agency on May 20th to provide the passport for verification.
On June 2nd, agent Vuk Kosanovic unexpectedly called and told us that we wouldn't be able to move in the following week because the house isn't ready to move into and it takes at least 3 months for repairs. He also shared photos with me that were present when my brother went to see the house. We said we were willing to wait for that time, but unexpectedly they said that might not be possible because they could raise the rent, which was all just an excuse.If they could have avoided advertising the house in the first place, this situation may have been lot better. If this is an experienced agency, they should have performed a full check instead of placing people like us in dangers.
The agreement was made for a two-bedroom home for £1,200, but Agent Vuk suggested a one-bedroom home for £1495 in exchange, which is bizarre given that this was outside of our price range. We also asked them for a solution, if not temporary housing while we looked for a new flat, but they were unwilling to do that either.
We arrived the same day to continue our discussion on what may be done.But since no assistance was given, we were really unhappy.
It's a nightmare trying to find a property in London, especially when you only have within a week.We were unable to return to the property where we had been living since new residents were moving in and we had nowhere else to go.
We were in extreme need of help and were still looking for a place on our level.And nobody offered us a lot of support. We spent months looking for an affordable house like this just to wind up in a situation like this while moving back and forth for this house.
Meanwhile we turned down so many offers just in the believe we will get this house. We had planned and changed a lot of things inorder to accommodate ourselves to the new place.We took internet connection,insurance and other services and we were eagerly waiting for the move . And the sad part is no one even cared to email us with what happened or apologise for it. The contract was signed ,and we feel it was a breach of contract ,as it is legally binding.But the estate agent refused and told the contract is not binding until the landlord signs it ,but they provided the same contract to us for getting the advances.
I feel mentally and physically exhausted and terribly disappointed. In addition, we will need to spend a lot of money on transportation from these locations to our workplaces, where we work. One poor decision made by the agency has made our lives miserable and put us in financial trouble. Being a foreign immigrant who has gone through the same thing twice in the United Kingdom, I feel as though my group is being discriminated against. I consequently need the freedom to feel differently and to be able to rest peacefully.
I feel the ratings now they get are really fake as this is the real truth. I hope people read this and understand how the world is and how this agency is.
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By : Oakhill Agents
Jun 16, 2023We are sympathetic with the situation, as it was unexpected for the landlord to withdraw from the agreement prior to his signing of the agreement. Upon the exiting tenants moving out of the property, ...
Been with Oakhill for several ...
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5 Star Review
Kalina
By : 'Jack'
Branch : Isleworth, 6 South Street
Services : Letting( As a Tenant )
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : KT16
May 25, 2023
People found this helpful0
Been with Oakhill for several years now and have had a pleasant experience with them, over the years with the renewing of tenancy’s down to dealing with repairs Oakhill have been great. Recently have been speaking with Kalina who has been very attentive and always very friendly/quick to ... Read Full Review
Comments (0)Been with Oakhill for several years now and have had a pleasant experience with them, over the years with the renewing of tenancy’s down to dealing with repairs Oakhill have been great. Recently have been speaking with Kalina who has been very attentive and always very friendly/quick to respond.
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Jack said about Oakhill Estate Agents
Services : Letting( As a Tenant )Date: 25th May 2023
Been with Oakhill for several years now and have had a pleasant experience with them, over the years with the renewing of tenancy’s down to dealing with repairs Oakhill have been great. Recently have been speaking with Kalina who has been very attentive and always very friendly/quick to respond.
Big thumbs up from me!
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Last updated at 5/31/2023, 6:13:50 AM by allAgents
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