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Direct Residential
4.9/5, 252 Reviews
96% Recommended
100% letting valuation accuracy
96% letting fee satisfaction
Direct Residential is a market leading and established independent residential property letting and management specialist, with almost a quarter of a century experience across the country.
The UK's largest customer review website for the property industry.
Direct Residential
Direct House, 2 Upper High Street,KT17 4QJ
Certified Customer Experience
Report Summary
Report generated on (29 April 2025 @ 10:44:10)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Evelynn on 28th Mar 2025
5 Star Review
As a landlord you want a company that you can trust to do the best you and your tenants and I have been extremely pleased with how smoothly the renewal goes every year. This year I want to mention Harrie going above and beyond as I was going through bereavement she offered to help in anyway she could, and she did, with her help everything was sorted, l really appreciated her kindness. I certainly have no hesitation in recommending Direct Residential. The whole team are and have been amazing.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Linda on 18th Mar 2025
5 Star Review
Our experience with Direct Residential has been incredibly positive. I truly appreciate their professionalism and meticulous attention to detail. After renting the property four years, we have no complaints whatsoever.
The agents addressed every concern we raised with utmost seriousness and resolved them quickly.
We are very thankful!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Katrina farrell on 18th Mar 2025
5 Star Review
Called them when my heating wasnt working, was able to get it fixxed quickly i was on the phone, so polite and helpful
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Craig on 17th Mar 2025
5 Star Review
Friendly staff had a great experience would highly recommend very welcoming and made the whole experience a breeze
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
clare on 3rd Mar 2025
5 Star Review
Anna at Direct Residential has been very helpful throughout my whole experience, answering any questions promptly and anything that I have needed. The whole process has been quick and efficient!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"Best Property management..."
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5 Star Review
Nick
Linda
By : 'Dr Hayat Chaudhary'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : KT18
Sep 26, 2023
People found this helpful0
Best Property management company in town. Staff is highly professional and helpful. I highly recommend If you want tension free living near Epsom.
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Latest Reviews
Katrina farrell
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 96.00% | £550 | £3,800 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 49 | 3 | 191 | 6 | 0 | 0 | 0 | 0 | 2 | 1 |
Areas covered
- KT17
- KT18
- KT19
- KT20
- KT21
- KT22
- SM1
- SM2
Address
Direct Residential
Direct House, 2 Upper High Street, Epsom, Surrey
KT17 4QJ
01372 722266
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:45 - 18:00
- 08:45 - 18:00
- 08:45 - 18:00
- 08:45 - 18:00
- 08:45 - 18:00
- 08:45 - 13:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
£520 pw | £2250 pcm
3 Bedroom Detached House to Rent - Corner Farm Close, Tadworth, KT20 5SJ
£508 pw | £2200 pcm
3 Bedroom Semi-Detached House to Rent - Partridge Mead, Banstead, SM7 1LW
£624 pw | £2700 pcm
4 Bedroom Detached House to Rent - Overdale, Ashtead, KT21 1PZ
£462 pw | £2000 pcm
3 Bedroom End of Terrace House to Rent - Hawthorne Place, Epsom, KT17 4AA
Above & ...
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5 Star Review
Harrie
By : 'Evelynn'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT19
Mar 28, 2025
People found this helpful0
As a landlord you want a company that you can trust to do the best you and your tenants and I have been extremely pleased with how smoothly the renewal goes every year. This year I want to mention Harrie going above and beyond as I was going through bereavement she offered to help in anyway she ... Read Full Review
Comments on Agent Fees
Fair price for the work they do.
Comments (0)
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Evelynn said about Direct Residential
Services : Letting( As a Owner )Date: 28th Mar 2025
As a landlord you want a company that you can trust to do the best you and your tenants and I have been extremely pleased with how smoothly the renewal goes every year. This year I want to mention Harrie going above and beyond as I was going through bereavement she offered to help in anyway she could, and she did, with her help everything was sorted, l really appreciated her kindness. I certainly have no hesitation in recommending Direct Residential. The whole team are and have been amazing.
The UK's Largest Customer Review Website for the Property Industry
Thank ...
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5 Star Review
By : 'Linda'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT18
Mar 18, 2025
People found this helpful
Our experience with Direct Residential has been incredibly positive. I truly appreciate their professionalism and meticulous attention to detail. After renting the property four years, we have no complaints whatsoever. The agents addressed every concern we raised with utmost seriousness and ... Read Full Review
Comments (0)Our experience with Direct Residential has been incredibly positive. I truly appreciate their professionalism and meticulous attention to detail. After renting the property four years, we have no complaints whatsoever.
Was this helpful?:
Linda said about Direct Residential
Services : Letting( As a Tenant )Date: 18th Mar 2025
Our experience with Direct Residential has been incredibly positive. I truly appreciate their professionalism and meticulous attention to detail. After renting the property four years, we have no complaints whatsoever.
The agents addressed every concern we raised with utmost seriousness and resolved them quickly.
We are very thankful!
The UK's Largest Customer Review Website for the Property Industry
So ...
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5 Star Review
By : 'Katrina'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : KT23
Mar 18, 2025
People found this helpful0
Called them when my heating wasnt working, was able to get it fixxed quickly i was on the phone, so polite and ... Read Full Review
Comments (1)Was this helpful?:
Katrina farrell said about Direct Residential
Services : Letting( As a Tenant )Date: 18th Mar 2025
Called them when my heating wasnt working, was able to get it fixxed quickly i was on the phone, so polite and helpful
The UK's Largest Customer Review Website for the Property Industry
By : Ian Plumb
Mar 18, 2025Thank you Katrina for your review. It is our pleasure to support you in your...
Friendly staff had a great ...
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5 Star Review
Anna
Ben
By : 'Craig'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT17
Mar 17, 2025
People found this helpful0
Friendly staff had a great experience would highly recommend very welcoming and made the whole experience a ... Read Full Review
Comments (0)Was this helpful?:
Craig said about Direct Residential
Services : Letting( As a Tenant )Date: 17th Mar 2025
Friendly staff had a great experience would highly recommend very welcoming and made the whole experience a breeze
The UK's Largest Customer Review Website for the Property Industry
mrs ...
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5 Star Review
Anna
By : 'clare'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : KT21
Mar 3, 2025
People found this helpful0
Anna at Direct Residential has been very helpful throughout my whole experience, answering any questions promptly and anything that I have needed. The whole process has been quick and ... Read Full Review
Comments (1)Was this helpful?:
clare said about Direct Residential
Services : Letting( As a Tenant )Date: 3rd Mar 2025
Anna at Direct Residential has been very helpful throughout my whole experience, answering any questions promptly and anything that I have needed. The whole process has been quick and efficient!
The UK's Largest Customer Review Website for the Property Industry
By : Ian Plumb
Mar 3, 2025Thank you Clare for your lovely review, which means the world to us! It is our pleasure to support you in your new...
Efficiency and ...
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5 Star Review
By : 'Aurora'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT19
Dec 12, 2024
People found this helpful0
As a landlord, I would highly recommend Direct Residential. Linda and the team have been friendly, very helpful and extremely efficient. Thank you for all the ... Read Full Review
Comments (1)Was this helpful?:
Aurora said about Direct Residential
Services : Letting( As a Owner )Date: 12th Dec 2024
As a landlord, I would highly recommend Direct Residential. Linda and the team have been friendly, very helpful and extremely efficient. Thank you for all the advice.
The UK's Largest Customer Review Website for the Property Industry
By : Ian Plumb
Dec 13, 2024Thank you Aurora for your lovely review which means the world to us. It is our pleasure to support you and your tenant in the rental of your property. All the...
The service received from all ...
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5 Star Review
Harrie
By : 'Jakes'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ME1
Oct 29, 2024
People found this helpful0
The service received from all at Direct Residential has been professional and prompt. Harrie Gilliani has been always so very helpful and proactive in keeping me up to date with any ... Read Full Review
Comments (1)Was this helpful?:
Jakes said about Direct Residential
Services : Letting( As a Tenant )Date: 29th Oct 2024
The service received from all at Direct Residential has been professional and prompt. Harrie Gilliani has been always so very helpful and proactive in keeping me up to date with any queries.
The UK's Largest Customer Review Website for the Property Industry
By : Linda
Oct 30, 2024Thank you for your lovely review particularly mentioning Harrie. It is our pleasure to support you in your...
Amazing customer ...
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5 Star Review
Anna
By : 'Aaron'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT18
Oct 19, 2024
People found this helpful0
All staff we communicated were amazing when helping us secure put new property. A special shoutout to Anna who was very helpful and made the whole experience seamless. Would ... Read Full Review
Comments (0)Was this helpful?:
Aaron said about Direct Residential
Services : Letting( As a Tenant )Date: 19th Oct 2024
All staff we communicated were amazing when helping us secure put new property. A special shoutout to Anna who was very helpful and made the whole experience seamless. Would recommend!
The UK's Largest Customer Review Website for the Property Industry
Topnotch ...
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5 Star Review
Anna
Ben
By : 'Urome'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : KT21
Sep 19, 2024
People found this helpful0
Exceptional company with great customer service. I was really delighted with the level of professionalism from the staff. Keep up with the Good ... Read Full Review
Comments (0)Was this helpful?:
Urome Iyke said about Direct Residential
Services : Letting( As a Tenant )Date: 19th Sep 2024
Exceptional company with great customer service. I was really delighted with the level of professionalism from the staff. Keep up with the Good work
The UK's Largest Customer Review Website for the Property Industry
Topnotch ...
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5 Star Review
Anna
Ben
By : 'Urome'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : KT21
Sep 19, 2024
People found this helpful0
Exceptional company with great customer service. I was really delighted with the level of professionalism from the staff. Keep up with the Good ... Read Full Review
Comments (0)Was this helpful?:
Urome Iyke said about Direct Residential
Services : Letting( As a Tenant )Date: 19th Sep 2024
Exceptional company with great customer service. I was really delighted with the level of professionalism from the staff. Keep up with the Good work
The UK's Largest Customer Review Website for the Property Industry
Highly ...
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5 Star Review
Nick
Ian
By : 'SV'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT21
Sep 5, 2024
People found this helpful0
Direct Residential cant be recommended highly enough. Professional, respectful and thorough, the team always do their best for landlords and tenants alike. Any issues are solved quickly and helpfully. Highly ... Read Full Review
Comments (1)Was this helpful?:
SV said about Direct Residential
Services : Letting( As a Owner )Date: 5th Sep 2024
Direct Residential cant be recommended highly enough. Professional, respectful and thorough, the team always do their best for landlords and tenants alike. Any issues are solved quickly and helpfully. Highly recommend.
The UK's Largest Customer Review Website for the Property Industry
By : Ian Plumb
Sep 6, 2024Thank you SV for your lovely review which means the world to us. It is our pleasure to support you on your...
Renting experience from an ...
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5 Star Review
By : 'Robyn'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT17
Sep 3, 2024
People found this helpful0
Moving from South Africa, we heard so many stories of the troubles people experienced trying to get a rental from outside England but with Direct Residential we cant relate. We have had the most amazing experience with the nicest, most helpful group of agents. I would 100% use them again and ... Read Full Review
Comments (1)Was this helpful?:
Robyn Goosen said about Direct Residential
Services : Letting( As a Tenant )Date: 3rd Sep 2024
Moving from South Africa, we heard so many stories of the troubles people experienced trying to get a rental from outside England but with Direct Residential we cant relate. We have had the most amazing experience with the nicest, most helpful group of agents. I would 100% use them again and recommend them to anyone we know.
The UK's Largest Customer Review Website for the Property Industry
By : Linda, Branch Manager
Sep 3, 2024Thank you for your lovely review Robyn. It has been a pleasure to assist you in the search for your new...
Supportive rental ...
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5 Star Review
Nick
By : 'Ashleigh'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : KT17
Aug 29, 2024
People found this helpful0
Throughout our year renting with Direct Residential, Nick has been so supportive and helpful. I would recommend the company to ... Read Full Review
Comments (0)Was this helpful?:
Ashleigh said about Direct Residential
Services : Letting( As a Tenant )Date: 29th Aug 2024
Throughout our year renting with Direct Residential, Nick has been so supportive and helpful. I would recommend the company to renters.
The UK's Largest Customer Review Website for the Property Industry
I highly recommend Direct ...
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5 Star Review
By : 'UK'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT21
Aug 29, 2024
People found this helpful0
Working with Direct Residential has been a wonderful experience. They're helpful, knowledgeable and attentive and have made the whole process of tenancy very easy. I highly recommend ... Read Full Review
Comments (1)Was this helpful?:
UK Renter said about Direct Residential
Services : Letting( As a Tenant )Date: 29th Aug 2024
Working with Direct Residential has been a wonderful experience. They're helpful, knowledgeable and attentive and have made the whole process of tenancy very easy. I highly recommend them.
The UK's Largest Customer Review Website for the Property Industry
By : Ian Plumb
Aug 30, 2024Thank you for your lovely review. It is our pleasure to support you in your tenancy and...
Smooth and great ...
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5 Star Review
Harrie
By : 'Aleisha'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT4
Aug 11, 2024
People found this helpful0
Harrie has been very attentive, helpful and always quick to reply throughout the whole process of being added as a tenant on a property my partner has been letting. Harrie made the process very clear and easy, having rented with many other agencies prior to this I can't say that I am very ... Read Full Review
Comments (0)Harrie has been very attentive, helpful and always quick to reply throughout the whole process of being added as a tenant on a property my partner has been letting.
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Aleisha Teske said about Direct Residential
Services : Letting( As a Tenant )Date: 11th Aug 2024
Harrie has been very attentive, helpful and always quick to reply throughout the whole process of being added as a tenant on a property my partner has been letting.
Harrie made the process very clear and easy, having rented with many other agencies prior to this I can't say that I am very happy with the service we've received with Direct Residential and with Harrie as Renewals Manager.
The UK's Largest Customer Review Website for the Property Industry
Exceptional Rental ...
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5 Star Review
Anna
Linda
By : 'Sab'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT19
Jul 23, 2024
People found this helpful0
I had a wonderful experience working with Anna from Direct Residential. Her professionalism made the rental process smooth and stress-free. Anna’s attention to detail and commitment to finding the right rental for me were truly impressive. I highly recommend Anna and the Direct ... Read Full Review
Comments (0)Was this helpful?:
Sab said about Direct Residential
Services : Letting( As a Tenant )Date: 23rd Jul 2024
I had a wonderful experience working with Anna from Direct Residential. Her professionalism made the rental process smooth and stress-free. Anna’s attention to detail and commitment to finding the right rental for me were truly impressive. I highly recommend Anna and the Direct Residential team for anyone looking to rent a home!
The UK's Largest Customer Review Website for the Property Industry
I have use direct residential ...
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5 Star Review
Harrie
By : 'Alex'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT21
Jul 12, 2024
People found this helpful0
I have use direct residential for over 10 years. I have always had great service and advice. Harrie has been amazing sorting out my old tenants and my new tenants. Amazing thank ... Read Full Review
Comments (1)Was this helpful?:
Alex said about Direct Residential
Services : Letting( As a Owner )Date: 12th Jul 2024
I have use direct residential for over 10 years. I have always had great service and advice. Harrie has been amazing sorting out my old tenants and my new tenants. Amazing thank you
The UK's Largest Customer Review Website for the Property Industry
By : Ian Plumb
Jul 12, 2024Thank you Alex for your lovely review. It has been and continues to be a pleasure to support you in your...
Harrie always supports us ...
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5 Star Review
Harrie
By : 'Giovanni'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT17
Jul 8, 2024
People found this helpful0
Harrie always supports us through the renewal processes! Thank you so ... Read Full Review
Comments (0)Was this helpful?:
Giovanni Cervi said about Direct Residential
Services : Letting( As a Tenant )Date: 8th Jul 2024
Harrie always supports us through the renewal processes! Thank you so much!
The UK's Largest Customer Review Website for the Property Industry
Direct residential have been ...
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5 Star Review
Anna
Harrie
By : 'Carly'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT22
Jun 27, 2024
People found this helpful0
Direct residential have been very helpful and efficient. I’d highly ... Read Full Review
Comments (1)Was this helpful?:
Carly said about Direct Residential
Services : Letting( As a Tenant )Date: 27th Jun 2024
Direct residential have been very helpful and efficient. I’d highly recommend.
The UK's Largest Customer Review Website for the Property Industry
By : Amira
Aug 7, 2024Direct residential have been very helpful and efficient. They care about us as a tenant and do their best to help I’d highly...
Great ...
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5 Star Review
Anna
Ben
By : 'Nikki'
Branch : Direct Residential Lettings, Direct House, 2 Upper High Street
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : KT18
Jun 22, 2024
People found this helpful0
Had a great experience with Direct Residential. Staff were great and very efficient ensuring a smooth ... Read Full Review
Comments (0)Had a great experience with Direct Residential.
Was this helpful?:
Nikki said about Direct Residential
Services : Letting( As a Tenant )Date: 22nd Jun 2024
Had a great experience with Direct Residential.
Staff were great and very efficient ensuring a smooth transition.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Listening to your comments…. ……we’re here to help At Direct Residential we are committed to providing you with a first-class service and effectively delivering the products and services you need. Your custom is important to us and your feedback allows us to improve the products and services we offer to you. If for any reason you are not entirely satisfied with any aspect of your service, we want to hear from you as soon as possible. We will then make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we will also take steps to prevent the problem from happening again. Internal Complaints Handling Procedure: Complaint received Complaint acknowledged within 3 working days of receipt Full and thorough investigation undertaken Written outcome of investigation issued within 15 working days Should the Consumer remain dissatisfied? Direct Residential will: Undertake a prompt and detached review by staff not involved in the transaction Issue a written statement setting out the review findings and expressing our final view point (including any offer made) At this point we will notify you of our membership to The Property Ombudsman and the 12 month timescale to refer matters to them Internal Complaints Process concluded The timeframe from start to finish will be within 8 weeks. Clearly, we always want to resolve any concerns you raise with us internally. However, where you are not satisfied with our final response, or if eight weeks have passed since you first raised the matter with us, we subscribe to the high standards required with ARLA (The Association of Residential Letting Agents) and also The Property Ombudsman (Lettings). You may raise your case with them: The Association of Residential Letting Agents Arbon House 6 Tournament Court Edgehill Drive Warwick Warwickshire CV34 6LG Tel: 0844 387 0555 Website: www.arla.co.uk The Property Ombudsman (Lettings) Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Tel: 01722 333306 Website: http://www.tpos.co.uk
Last updated at 11/30/2, 12:00:00 AM by allAgents
