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Marlborough, SN8
4.3/5, 22 Reviews
82% Recommended
82% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
75% letting fee satisfaction
Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.
"We found Helen Clay at Carter ..."
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5 Star Review
Carter
Helen
By : 'margaret'
Services : Sales(As a Buyer)
Sold price : £747000
Would you recommend ? : Yes
Postcode : SN8
Oct 23, 2023
People found this helpful0
We found Helen Clay at Carter Jonas a great help both in selling our house and buying the next one. Communications were very easy between the agent and us and negoations on both properties expertly handled. We are extrememly happy in our new home!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 100% | £747,000 | £747,000 |
| Lettings | 100% | 75% | £565 | £1,950 |
Address
Carter Jonas
93 High Street, Marlborough, Wiltshire
SN8 1HD
01672 514916 / 01672 519700
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Carter Jonas Branches (View All 24)
Carter Jonas - Thank ...
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5 Star Review
Becky
By : 'Nataliya'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN8
Mar 19, 2024
People found this helpful0
We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the problem with the boiler in our rented house. This was very important for us. You are the best! Thanks a... Read Full Review
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Nataliya said about Carter Jonas
Services : Letting( As a Tenant )Date: 19th Mar 2024
We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the problem with the boiler in our rented house. This was very important for us. You are the best! Thanks a lot.
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We found Helen Clay at Carter ...
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5 Star Review
Carter
Helen
By : 'margaret'
Services : Sales( As a Buyer )
Sold price : £747000
Would you recommend ? : Yes
Postcode : SN8
Oct 23, 2023
People found this helpful0
We found Helen Clay at Carter Jonas a great help both in selling our house and buying the next one. Communications were very easy between the agent and us and negoations on both properties expertly handled. We are extrememly happy in our new... Read Full Review
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margaret anna marsden said about Carter Jonas
Services : Sales( As a Buyer )Date: 23rd Oct 2023
We found Helen Clay at Carter Jonas a great help both in selling our house and buying the next one. Communications were very easy between the agent and us and negoations on both properties expertly handled. We are extrememly happy in our new home!
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Really amazing service from ...
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5 Star Review
Fred
By : 'Adam'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SN8
Mar 30, 2023
People found this helpful0
Really amazing service from Fred Ponsonby at the Marlborough branch - he could not have been more helpful or kind throughout the process, which he made very easy indeed. Will definitely make sure we use Carter Jonas for any estate agent business in the future, and highly recommend you do the same - ... Read Full Review
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Adam Roche said about Carter Jonas
Services : Sales( As a Buyer )Date: 30th Mar 2023
Really amazing service from Fred Ponsonby at the Marlborough branch - he could not have been more helpful or kind throughout the process, which he made very easy indeed. Will definitely make sure we use Carter Jonas for any estate agent business in the future, and highly recommend you do the same - thank you to Fred and the team!
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Very efficient, friendly, and ...
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5 Star Review
Jacqueline
By : 'Kevan'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : SN8
Dec 14, 2019
People found this helpful0
Very efficient, friendly, and professional. Jackie was a pleasure to work with. Communication was good. Everything went through smoothly. Strongly... Read Full Review
Comments (0)Very efficient, friendly, and professional. Jackie was a pleasure to work with.
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Kevan Manwaring said about Carter Jonas
Services : Letting( As a Tenant )Date: 14th Dec 2019
Very efficient, friendly, and professional. Jackie was a pleasure to work with.
Communication was good. Everything went through smoothly. Strongly recommended.
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Carter Jonas - A go to ...
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5 Star Review
Jacqueline
By : 'Venkatachari'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : SN1
Dec 4, 2019
People found this helpful0
Carter Jonas provides us an excellent and speedy processing of our tenancy preparation and you won't believe that the complete process of viewing and we moved in was just 3 days. It was to quick one when we were in need. After moving in to they were really helpful in replacing the old... Read Full Review
Comments (0)Carter Jonas provides us an excellent and speedy processing of our tenancy preparation and you won't believe that the complete process of viewing and we moved in was just 3 days. It was to quick one when we were in need.
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Venkatachari Ramanujam said about Carter Jonas
Services : Letting( As a Tenant )Date: 4th Dec 2019
Carter Jonas provides us an excellent and speedy processing of our tenancy preparation and you won't believe that the complete process of viewing and we moved in was just 3 days. It was to quick one when we were in need.
After moving in to they were really helpful in replacing the old electric hub and also some painting work swiftly. They are really amazing.
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Carter Jonas ...
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5 Star Review
Fiona
By : 'Karen'
Services : Letting( As a Owner )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : RG14
Oct 23, 2019
People found this helpful0
We use Carter Jonas in Newbury to manage our rental property and have been very happy with their professionalism and courtesy towards us. They always assist with our queries, however small, very important for first time landlords. Keep up the great work... Read Full Review
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Karen Emerson said about Carter Jonas
Services : Letting( As a Owner )Date: 23rd Oct 2019
We use Carter Jonas in Newbury to manage our rental property and have been very happy with their professionalism and courtesy towards us. They always assist with our queries, however small, very important for first time landlords. Keep up the great work !
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I wouldn't rent buck ...
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1 Star Review
By : 'Miffed'
Services : Letting( As a Tenant )
Rent PCM : £1950
Would you recommend ? : No
Postcode : SN8
Jun 1, 2019
People found this helpful3
Terrible to deal with. Always stand on the side of the landlord. Shameful experience with multiply visits from the landlord. Faulty house with many repairs not done throughout the tenancy which the landlord wanted us to pay for on exit. Carter Jonas backed them up. The Tenants Deposit Scheme did... Read Full Review
Comments on Agent Fees
Now capped by law . Hooray.
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Miffed of Marlborough said about Carter Jonas
Services : Letting( As a Tenant )Date: 1st Jun 2019
Terrible to deal with. Always stand on the side of the landlord. Shameful experience with multiply visits from the landlord. Faulty house with many repairs not done throughout the tenancy which the landlord wanted us to pay for on exit. Carter Jonas backed them up. The Tenants Deposit Scheme did not!
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Excellent ...
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5 Star Review
Philippa
Sophie
By : 'FiFi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN11
May 7, 2019
People found this helpful0
My husband and I recently rented a house through Carter Jonas in Marlborough and we could not have been more impressed with the service. From very friendly staff on the phone through to a easy and trouble free move in. The property is managed by CJ and they have been quick and efficient. Thank you... Read Full Review
Comments on Agent Fees
Reasonable fees
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FiFi said about Carter Jonas
Services : Letting( As a Tenant )Date: 7th May 2019
My husband and I recently rented a house through Carter Jonas in Marlborough and we could not have been more impressed with the service. From very friendly staff on the phone through to a easy and trouble free move in. The property is managed by CJ and they have been quick and efficient. Thank you for making this move go so smoothly.
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We rented a property managed ...
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1 Star Review
By : 'chrisff2'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SN9
May 1, 2019
People found this helpful1
We rented a property managed by Carter Jonas Marlborough (CJM) and agree with some reviewers that Carter Jonas may not be your friend if you are a tenant. To be fair, some issues we reported to CJM can also be blamed on our landlord, but CJM seemed to lack the will to get the landlord to fix... Read Full Review
Comments (2)We rented a property managed by Carter Jonas Marlborough (CJM) and agree with some reviewers that Carter Jonas may not be your friend if you are a tenant. To be fair, some issues we reported to CJM can also be blamed on our landlord, but CJM seemed to lack the will to get the landlord to fix endless problems. We commenced deposit (two month's rent!) preservation mode, doing EVERYTHING in writing and always taking pictures.
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chrisff2 said about Carter Jonas
Services : Letting( As a Tenant )Date: 1st May 2019
We rented a property managed by Carter Jonas Marlborough (CJM) and agree with some reviewers that Carter Jonas may not be your friend if you are a tenant. To be fair, some issues we reported to CJM can also be blamed on our landlord, but CJM seemed to lack the will to get the landlord to fix endless problems. We commenced deposit (two month's rent!) preservation mode, doing EVERYTHING in writing and always taking pictures.
Examples:
Wall-fitted TV aerial sockets did not work. CJM said the landlords used the satellite dish and were not obliged to provide a TV aerial, but we could fit one at our own expense. TV sockets that didn't work seemed daft, but we decided against fitting an aerial. But the satellite sockets didn't work either, so we had no TV picture in the house. We paid £220 for a new dish and coax cables, which we did not remove when we left.
The loose step outside the front door, about which we had constantly to warn visitors, on which a friend slipped and nearly fell. We reported this to CJM in March 2018; it was finally repaired in March 2019.
During two cloudbursts, we bailed out by hand the stairwell at the front doorstep, swamped by bad guttering, and saved the house from flooding, without so much as a thank you. Note the theme - expend your own money and effort improving and preserving the landlord's property but (see what follows) expect no grace for it.
After we gave notice, CJM let the new tenant into the house, without permission or arrangement, while we still held the tenancy. To be fair again, CJM apologised and grudgingly reduced our checkout fee, but it was extraordinarily unprofessional behaviour.
When we vacated, CJM told us the landlord intended to withhold money from us over (1) the amount of heating oil in the tank - close to empty when we moved in during 'The Beast from the East', with snow on the way - and (2) an outside light fitting, apparently broken and removed by us without permission or notification.
Our emails (and theirs, presumably) showed that CJM had knowingly handed over the property with a nearly empty oil tank and that the light fitting, having rotted, broken and shorted out the downstairs lighting circuit, had been removed by their own electrician. Cue collapse of stout party and much harrumphing by CJM about how the landlord would 'not be pursuing' us for all this, as if their own good work had achieved this outcome.
Thankfully, we have emerged from a year of wearying nonsense with nearly all of our ridiculously large deposit. We found CJM careless, unprofessional and nasty when we told them they had messed up. They let someone into our property without our permission and failed to check the facts before making the landlord's threat to withhold money for things that were not our fault. As the Americans say, go figure.
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By : Sophie Salvidge
May 8, 2019Dear Chrisff2 I am so sorry to read your review regarding your tenancy and your apparent bad experience. We are looking into the issues that you had to see where we can improve our procedures....
Good experience of being a ...
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5 Star Review
Rebecca
Emily
By : 'LW'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : SN8
Jan 23, 2019
People found this helpful0
I've just come to the end of a sixteen-month tenancy through the Marlborough office of Carter Jonas and have been very happy with everything relating to the tenancy. Rebecca, Carly and Emily look after their tenants very well and are a real pleasure to deal with. Any problems with the house... Read Full Review
Comments on Agent Fees
They seemed fine.
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LW said about Carter Jonas
Services : Letting( As a Tenant )Date: 23rd Jan 2019
I've just come to the end of a sixteen-month tenancy through the Marlborough office of Carter Jonas and have been very happy with everything relating to the tenancy. Rebecca, Carly and Emily look after their tenants very well and are a real pleasure to deal with. Any problems with the house (leaking taps etc.) were fixed quickly, communication about the tenancy was clear and professional, but at the same time friendly, and I can't fault my experience with them.
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So ...
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5 Star Review
Rebecca
Carly
By : 'Lydia'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SN8
Sep 24, 2018
People found this helpful0
Hi Rebecca, just a little message to say how grateful I am for you and everything you do with the house. We really appreciate you so thanks very much for finding us such lovely tenants. We've had our property renting with you for 2 years and would highly recommend you to... Read Full Review
Comments on Agent Fees
Fair
Comments (0)Hi Rebecca, just a little message to say how grateful I am for you and everything you do with the house. We really appreciate you so thanks very much for finding us such lovely tenants.
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Lydia Jackson Fields said about Carter Jonas
Services : Letting( As a Owner )Date: 24th Sep 2018
Hi Rebecca, just a little message to say how grateful I am for you and everything you do with the house. We really appreciate you so thanks very much for finding us such lovely tenants.
We've had our property renting with you for 2 years and would highly recommend you to anyone.
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Good ...
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5 Star Review
Rebecca
Philippa
By : 'Ben'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : SN15
Sep 23, 2018
People found this helpful0
Very efficient and easy to deal with. Rebecca was very welcoming at the viewing and subsequent collection of keys once the references went through and contract was drawn up. It all had a very quick turnaround which I appreciated. Shame about the fees but not as bad as some agencies I... Read Full Review
Comments on Agent Fees
Fairly pricey - I’m not a big fan of these fees! It’s the only downside.
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Ben said about Carter Jonas
Services : Letting( As a Tenant )Date: 23rd Sep 2018
Very efficient and easy to deal with. Rebecca was very welcoming at the viewing and subsequent collection of keys once the references went through and contract was drawn up. It all had a very quick turnaround which I appreciated. Shame about the fees but not as bad as some agencies I suppose.
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Absolutely ...
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5 Star Review
Emily
By : 'The'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : SN9
Sep 18, 2018
People found this helpful0
I gave the ladies a very tall order indeed, two dogs, one cat, open fire, rural or semi rural, nice area and so on. Rebecca and Emily found me the ideal house to live in with great help and fantastic support. I would highly recommend Carter Jonas in every way and have no negativity to give, it was... Read Full Review
Comments on Agent Fees
Agents fee's were very reasonable indeed. I have seen one letting agent charging £42 to put the deposit into the deposit scheme, no hidden charges with Carter Jonas. Very upfront and totally transparent...Superb!
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The best ever! said about Carter Jonas
Services : Letting( As a Tenant )Date: 18th Sep 2018
I gave the ladies a very tall order indeed, two dogs, one cat, open fire, rural or semi rural, nice area and so on. Rebecca and Emily found me the ideal house to live in with great help and fantastic support. I would highly recommend Carter Jonas in every way and have no negativity to give, it was a great experience.
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Deduction of Security ...
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1 Star Review
By : 'Zafar'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SN31
Jun 16, 2018
People found this helpful2
Carter Jonas is the worst property agent I have ever come across. They have deducted £1326 out of £1425 security deposit though I left the property in neat and clean and without any damage. I was in the property for 2 years but they submitted; instead of considering wear and tear they submitted... Read Full Review
Comments on Agent Fees
Agent fees is at higher side.
Comments (0)Carter Jonas is the worst property agent I have ever come across. They have deducted £1326 out of £1425 security deposit though I left the property in neat and clean and without any damage.
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Zafar Akhter said about Carter Jonas
Services : Letting( As a Tenant )Date: 16th Jun 2018
Carter Jonas is the worst property agent I have ever come across. They have deducted £1326 out of £1425 security deposit though I left the property in neat and clean and without any damage.
I was in the property for 2 years but they submitted; instead of considering wear and tear they submitted renovation/redecoration bill after vacating the property.
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Carter Jonas Team ...
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5 Star Review
Rebecca
By : 'Nicki'
Services : Letting( As a Tenant )
Rent PCM : £565
Would you recommend ? : Yes
Postcode : SN8
Apr 25, 2018
People found this helpful0
I rented a 1 bed room flat from Carter Jonas in Marlborough the team were very helpful in my application and i was very happy in my flat, my work commitments changed 5 months in to my year tenancy and Rebecca Walker was a great help in speaking with my landlord and agreeing a deed of surrender for... Read Full Review
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Nicki Carter said about Carter Jonas
Services : Letting( As a Tenant )Date: 25th Apr 2018
I rented a 1 bed room flat from Carter Jonas in Marlborough the team were very helpful in my application and i was very happy in my flat, my work commitments changed 5 months in to my year tenancy and Rebecca Walker was a great help in speaking with my landlord and agreeing a deed of surrender for me. I would highly recommend Carter Jonas if you are looking to rent in the Marlborough area the team are very friendly and extremely helpful.
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Does more than it says on the ...
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5 Star Review
Sophie
Rebecca
By : 'Chris'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SN14
Mar 25, 2018
People found this helpful0
Carter Jonas have been managing a property for me for around 10 years. They are excellent at marketing the property, vetting tenants, and maximising the monthly rental income from the property. Special praise for Rebecca Walker who recently managed a situation where a tenant who'd signed a... Read Full Review
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Chris said about Carter Jonas
Services : Letting( As a Owner )Date: 25th Mar 2018
Carter Jonas have been managing a property for me for around 10 years. They are excellent at marketing the property, vetting tenants, and maximising the monthly rental income from the property. Special praise for Rebecca Walker who recently managed a situation where a tenant who'd signed a long-term lease wanted to break the lease and move. She found a solution in which everyone was happy and found a replacement tenant ensuring I didn't have a break in rental revenue. Sophie Salvidge has always been efficient, effective and professional when ever I've dealt with her. And praise too for Carly Palmer who manages the property day-to-day for me.
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Our Letting ...
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5 Star Review
Rebecca
By : 'Caroline'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SN14
Mar 21, 2018
People found this helpful0
We used this letting agent for the first time as we wanted to rent a house in Wiltshire. From the initial call through to completion we experienced a superb service. Rebecca was accommodating and flexible to our needs, she ensured the whole process was as stress free as possible and kept us... Read Full Review
Comments on Agent Fees
The fees charged compared well with other agents.
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Caroline Woodcock said about Carter Jonas
Services : Letting( As a Tenant )Date: 21st Mar 2018
We used this letting agent for the first time as we wanted to rent a house in Wiltshire. From the initial call through to completion we experienced a superb service. Rebecca was accommodating and flexible to our needs, she ensured the whole process was as stress free as possible and kept us informed of progress at all times. We would recommend this agent to anyone wanting to rent a home in Wiltshire.
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For three years we rent our ...
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5 Star Review
Sharon
By : 'Manuel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN14
Feb 21, 2018
People found this helpful0
For three years we rent our property with CJ in Bath. Jon is our main point of contact and up to date he has been an excellent and responsive help. CJ as such has met all our needs in property as we are an executive couple with a few requirements. Unlike a few other agents, with CJ and Jon and... Read Full Review
Comments on Agent Fees
Good
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Manuel Alves said about Carter Jonas
Services : Letting( As a Tenant )Date: 21st Feb 2018
For three years we rent our property with CJ in Bath. Jon is our main point of contact and up to date he has been an excellent and responsive help. CJ as such has met all our needs in property as we are an executive couple with a few requirements. Unlike a few other agents, with CJ and Jon and Sharon also we always felt very welcomed and looked after. We can certainly recommend CJ Bath without any hesitation.
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Sophie and the team gave us ...
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5 Star Review
Sophie
Rebecca
By : 'Ann'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN8
Nov 13, 2017
People found this helpful0
Sophie and the team gave us first class service when looking for a new home to rent. They are all very caring, understanding and extremely professional. Moving house is extremely stressful but the girls were so helpful and they work as a team so any questions we had were always dealt with... Read Full Review
Comments on Agent Fees
The fees are fair.
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Ann Clarke said about Carter Jonas
Services : Letting( As a Tenant )Date: 13th Nov 2017
Sophie and the team gave us first class service when looking for a new home to rent. They are all very caring, understanding and extremely professional. Moving house is extremely stressful but the girls were so helpful and they work as a team so any questions we had were always dealt with immediately. Their service is five star.
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Carter Jonas were excellent ...
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5 Star Review
Sophie
By : 'swan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN15
Jan 20, 2017
People found this helpful0
Carter Jonas were excellent in every respect regarding our recent tenancy. Always courteous, professional, prompt & efficient. I would recommend them highly for tenant or... Read Full Review
Comments on Agent Fees
Fees are high, but in line with all other providers that I am aware of.
Comments (0)Carter Jonas were excellent in every respect regarding our recent tenancy. Always courteous, professional, prompt & efficient.
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swan said about Carter Jonas
Services : Letting( As a Tenant )Date: 20th Jan 2017
Carter Jonas were excellent in every respect regarding our recent tenancy. Always courteous, professional, prompt & efficient.
I would recommend them highly for tenant or landlord.
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1 - 20 of 22 items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1/25/2018, 7:26:17 AM by allAgents
