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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.4/5, 18 Reviews
78% Recommended
79% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
Samantha
By : 'Elizabeth'
Services : Sales(As a Vendor)
Sold price : £1865000
Would you recommend ? : No
Postcode : SM2
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Sam and Sharon were really helpful with the sale of our property dealing well with any problems that arose .
Fine and Country, Cheam Village is part of GFEA Ltd and is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One – Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two – Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three – Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk
Stage Four – The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43- 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk
Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
•you must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
•the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
•the Property Ombudsman recommends paying any outstanding fees on a without prejudice basis to avoid late-payment charges and/or further action.
Last updated at 7/10/2023, 3:06:39 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 79% | 100% | £345,000 | £1,865,000 |
| Lettings | 0% | 0% | £0 | £0 |
Fine & Country
28 Ewell Road, Cheam Village, Surrey
SM3 8BU
020 8770 3377
Samantha
By : 'Elizabeth'
Services : Sales( As a Vendor )
Sold price : £1865000
Would you recommend ? : No
Postcode : SM2
Share On :
Sam and Sharon were really helpful with the sale of our property dealing well with any problems that arose... Read Full Review
Samantha
By : 'Stephen'
Services : Sales( As a Vendor )
Sold price : £1575000
Would you recommend ? : Yes
Postcode : SM2
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We were extremely happy with the initial advice and quick sale achieved by the team at the Cheam Office.. Their valuation was higher than we expected and they achieved it and in less than two weeks. Very smooth sale from start to... Read Full Review
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By : 'Satisfied'
Services : Sales( As a Vendor )
Sold price : £875000
Would you recommend ? : No
Postcode : KT23
I cannot rate Adrian and his team more highly. From the initial appointment to the preparation of excellent marketing materials to the keeping in touch by the sales team, particularly Jonathan Walugembe all was as good an experience as it could be. The photographs were outstanding. Would highly... Read Full Review
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By : 'Sarah'
Services : Sales( As a Vendor )
Sold price : £565000
Would you recommend ? : Yes
Postcode : SM5
Thank you to Adrian, Sharon, Riley and Jane at the Cheam office for their excellent service. I was particularly impressed by how proactive they were and how well they kept me informed throughout my sale. Thanks... Read Full Review
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By : 'Rupert'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SM3
Cheam/London office, no one replied to my emails viz zoopla or direct to office. I then called and got "Joel" who said he would send me details and didn't. I then got Sharon who finally did do what she said she would do. But thereafter, got no further assistance from her with any... Read Full Review
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By : 'Mohammad'
Services : Sales( As a Vendor )
Sold price : £670000
Would you recommend ? : Yes
Postcode : SM2
Very helpful professional team. Helped and guide us through the process and during the lockdown. We had a offer on our property within two weeks which helped us secure the property we... Read Full Review
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By : 'Karen'
Services : Sales( As a Vendor )
Sold price : £975000
Would you recommend ? : Yes
Postcode : SM2
Excellent move experience from start to finish from FAC CheAm Branch. Even during lockdown the service we received was exemplary. Would definitely recommend their services to... Read Full Review
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By : 'Jesuthasan'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT17
Throughout our whole time at Fine and Country, we dealt with the lovely Sharon. In this process of finding a house, Sharon was very helpful and was always on hand with any questions we had! She understood exactly what my family and I were looking for and put our opinions and preferences first. She... Read Full Review
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By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM2
Excellent service from first meeting through management of the process to final sale. I have high standards and Fine & Country consistently exceeded these. I would very strongly recommend them from a seller's... Read Full Review
Good. At the low end and no need to haggle to get them there.
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By : 'Shearwater'
Services : Sales( As a Vendor )
Sold price : £506000
Would you recommend ? : Yes
Postcode : SM1
My wife and I would like to thank all the staff at Fine and Country Cheam branch. They were fantastic in selling out property in challenging times, and also finding us a fantastic new home which meet the demanding needs of our disabled son. They were extremely professional and so brilliant as we... Read Full Review
Based upon the work Fine and Country did for us and the level of service we are extremely happy with the fees.
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By : 'Terry'
Services : Sales( As a Vendor )
Sold price : £635000
Would you recommend ? : Yes
Postcode : KT20
Thanks to Adrian,Jane and all the team at Fine & Country Cheam for all their hard work on the sale of our property,in a very difficult market. We had already tried several agents before F&C but they were by far the most professional and kept us informed every step of the way, which had been ... Read Full Review
Very fair negotiation of fees
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By : 'Gee'
Services : Sales( As a Buyer )
Sold price : £938
Would you recommend ? : Yes
Postcode : SM1
We have purchased a property via Scott, and from beginning to end he has been amazing. We've now dealt with over 9 professionals (estate agents, various lawyers) and Scott has been the most out standing. He has been diligent, calm, informative and incredibly hard working. He has made a... Read Full Review
NA
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By : 'R'
Services : Sales( As a Vendor )
Sold price : £345000
Would you recommend ? : Yes
Postcode : SM2
Saw value in using tried and tested methods (Actual people selling houses) and was gratified to realise that this faith was not misplaced.....professional throughout, making the process less stressful (Actually stress free) than was necessary. Would have rated 5 star save for my own stubbornness... Read Full Review
Not the cheapest, but competitive. Retrospectively with the service proved, good value.
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By : 'Paul'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM2
A big thank you to Adrian and Jane for there help and advice when selling my property . They have both been so professional in every way . I feel having dealt with several agents with my onward purchase that Fine & Country are in different league. I wish them every success in the future... Read Full Review
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By : 'A'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM3
All staff at the Cheam branch were extremely helpful and professional at all times. I dealt mainly with Adrian and Jane but also with Katarina all of whom were always ready to assist with any problem regarding the sale and keeping me up to date with what was happening. Many thanks to all of... Read Full Review
As expected
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By : 'Howard'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM2
I would say that Katarina is a consummate professional, dedicated to her work, who always acts with her clients' best interests at heart. One can feel confident that Katarina will always show a home to a prospective buyer in the best-possible manner. She has been assiduous in vetting... Read Full Review
Reasonable fees were negotiated with Branch Manager, Adrian Macleay-Wood.
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By : 'Dr.'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM7
I would highly recommend Adrian and his team - they have been highly professional and generally very helpful and friendly with good communication at all times - they also sold our house very quickly (!) and liaised well with our solicitors and the buyers to ensure everything went... Read Full Review
reasonable
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By : 'Ghost'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : KT1
I viewed a property in Worcester Park, Surrey being sold and marketed by Fine & Country, Cheam. The property was initially listed as 'Offers over £775k'. There was an open viewing day booked for the 7th of May however I was told by Fine & Country that it be pushed back 2 weeks to the... Read Full Review
Can't comment as I am not selling with them.
