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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
5/5, 501 Reviews
97% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
98% sales fee satisfaction
91% letting fee satisfaction
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Natalie
By : 'Rhianna Bird'
Services : Sales(As a Buyer)
Sold price : £206000
Would you recommend ? : No
Postcode : BN14
Our impressions between an ex-employee and a current member of staff is not at all healthy, as I feel this person is not passing on the true facts. But as an Estate Agent, we feel you should have checked all facts regarding the separation of the garage and the flat, and not taken Ben's word for it. You sold the garage to a person unknown to us and occurred solicitor fees. You also sold us the flat that meant we occurred fees. Seven months down the line it appeared the garage could not be separated from the flat. We feel this is something that you should have checked before anybody was subject to charges. Surely, after that length of time someone must have realised that something was not right. The flat should never have been advertised without the garage until it was separated and the paperwork legally drawn up. As a result we had to buy the flat with the garage which cost us more money. The duty of care is to the buyer and not just the seller. We felt that we were lied to and the communication was shocking. We asked to speak to Scott to have a one to one chat on a couple of occasions but he never bothered to call back. This also happened a number of times when calling the office, a promise of a phone call that never materialised. Everyone knows that buying a property is very stressful and honesty goes a long way. This caused much stress within the family. Bacon need to improve on the communication which is key when dealing with clients and the buying and selling of properties. Just to reiterate again, it was down to the estate agent to make sure the sale was viable. Should not have been advertised without a garage until all legal documents were drawn up. Look forward to hearing your comments about this but as we know communication is shocking.
By : Mr Scott Taylor
May 14, 2024Hi Rhianna and firstly I would like to say that whilst of course I am so very disappointed and sorry to read your comments and your experience of buying a home be far less than expected, I do want you to thank you for your honesty and transparency, I greatly appreciate you taking the time to let us know how you feel, as without these constructive comments, we could never improve. On the whole I believe you are right, we put far too much faith in the seller and their respective solicitor, its not our field of expertise, but from this day forward we had already discussed that we would not again sell a property having a split title, until split. The advice given from the outset was this would not be a problem at all, but after months of communication and chasing, as you well know, this proved to be no where near the truth. I am so sorry though that you never felt unvalued as a buyer, that is so out of context for us, we try so hard not to be estate agents, instead focussing only on customer service and normally excelling in such a role. I also apologise that you didn't have my full attention, personal health reasons saw me away from the office a lot during the time when you really needed me and again not receive a service customers would normally receive from me. I hope one day I get the opportunity to show you that we do care and do all we can to ensure all parties involved are happy. Natalie here I promise did work tirelessly to make this all come together for you and would never ever lie, you have my word on this, but we are aware of how the sellers direct communication led to this concern. We are middle people here, messengers if you wish, that have to work to some degree of what we are told being the truth. Despite the pain and delays, you have found yourself a wonderful property and location, so I wish you many years of happiness in residence there
We hope you will never feel the need to complain, but in the rare instances that this is required, please contact the branch for a full complaints procedure checklist.
Last updated at 4/15/2022, 3:47:07 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 98% | £27,500 | £2,370,000 |
| Lettings | 100% | 91% | £825 | £1,450 |
Bacon & Co
1-3 Broadwater Street West, Worthing, West Sussex
BN14 9BT
01903 524000
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Eve'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN11
Great customer service and very friendly, efficient and helpful. I felt that things were taken care of and we were helped to inform our utility providers and made moving in smooth and stress... Read Full Review
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By : 'Carolyn'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN14
The team at Bacon are a pleasure to deal with, very helpful and quick to respond. They are very friendly and professional. I have no hesitation in recommending... Read Full Review
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Jake
Billy
By : 'GJ'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN13
Jake, Billy and team were flawless in their handling of our house sale. They kept us in the loop at all times, made arrangements the house viewing very easy to manage and did a great job of keeping the sale moving forward, giving us practical advice and also being understanding. I would highly... Read Full Review
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Natalie
By : 'Becky'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN13
THE BEST TEAM! Everyone we dealt with at Bacon & Co Broadwater were brilliant, we honestly can't recommend them more! If we were staying local we would 1000% use them again. They are the loveliest bunch of people, super helpful and communicative. Natalie is such an asset and should be given a pay... Read Full Review
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By : 'Sugunesh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN13
From the very beginning, they have been professional, responsive, and genuinely helpful. Any issues with the property were addressed promptly, and their communication has always been clear and... Read Full Review
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Natalie
Tracey
By : 'Emilie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN14
Everyone I spoke to at Bacon Broadwater was incredibly helpful and reassuring throughout what was an exceptionally long process selling a retirement property. Everyone went above and beyond to help me deal with contractors and setbacks when I couldn't be there in person, and were kind and... Read Full Review
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By : 'Kate'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN14
I both bought and sold a property through Bacon and I cannot speak highly enough about their efficiency, professionalism and personable team. Particular mention must go to Scott who was fantastic from start to finish and provided advice, support and advice throughout the process. I wouldn’t use... Read Full Review
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Scott
By : 'Charlotte'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN14
Scott went above and beyond! Unfortunately due to various reasons our house buying journey was quite long, but Scott kept us updated throughout, we asked any information he would promptly endeavour to find out. When he was out of office he would make sure colleagues were emailed in to answer... Read Full Review
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Scott
By : 'Jimmy'
Services : Sales( As a Vendor )
Sold price : £165000
Would you recommend ? : Yes
Postcode : BN15
Forget the stereotypes about estate agents—there truly are exceptional ones out there, and Scott and his team are the perfect example. The sale of my flat has been a particularly drawnout and difficult process, spanning 8 months and riddled with challenges caused by inefficiency and ineptitude on... Read Full Review
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Tracey
By : 'Emily'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN14
Tracey helped me sell my property . she went above and beyond her role and would always keep me updated. she has always been friendly and professional. Tracey has always been at the end of the phone me to vent my frustrations or just wanting a update. I could not fault the service I received from ... Read Full Review
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Jake
By : 'Terry'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BN14
Such a rarity to find attentive customer service these days but we found it here at Bacon & Co, Broadwater. Every callquery was picked up and dealt with efficiently and we had the feeling that this was a very motivated (but not overbearing) team of people who enjoy what they do. Jake was our "goto" ... Read Full Review
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Lily
Anya
By : 'Luke'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN14
A smooth and pleasant experience from start to finish. Really happy with the service that's been provided. Very good communication throughout the process. And really happy with the property we are... Read Full Review
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Scott
By : 'Devon'
Services : Sales( As a Vendor )
Sold price : £265000
Would you recommend ? : Yes
Postcode : BN14
Scott was absolutely fantastic during the sale of our flat in Broadwater, from start to finish! We had a few stressful hiccups along the way and Scott went above and beyond to problem-solve these for us, so we could be in our dream home before Christmas. Scott was extremely reliable, responsive and ... Read Full Review
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Jake
Tracey
By : 'Charlotte'
Services : Sales( As a Vendor )
Sold price : £153000
Would you recommend ? : Yes
Postcode : BN14
Absolutely fantastic customer service from Bacon in Broadwater. Wouldn’t use anyone else if I ever have the courage to move again! Jake in particular has been brilliant throughout the moving process. Communicating regularly - always replying to emails and queries promptly. Kept me... Read Full Review
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Scott
By : 'Paul'
Services : Sales( As a Buyer )
Sold price : £725000
Would you recommend ? : Yes
Postcode : BN14
Excellent service throughout. Good communication, knowledge and prompt attention to issues that cropped up with the transaction THANK... Read Full Review
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Scott
Natalie
By : 'Hayley'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : BN14
From the initial viewing through to the exchange of contracts, Scott and Natalie provided exceptional support. We felt truly heard throughout the entire process, with consistent and high levels of communication. Scott was always quick to respond to emails with a polite, kind, and calming... Read Full Review
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Natalie
Jake
By : 'Steve'
Services : Sales( As a Vendor )
Sold price : £282500
Would you recommend ? : Yes
Postcode : BN14
Despite my sale being a prolonged and complex process, the team at Bacon & Co. have been magnificent throughout. They have always been 'in my corner' and have held my hand and given me advice and guidance at every turn. I have nothing but praise for the team, in particular... Read Full Review
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Scott
By : 'Tim'
Services : Sales( As a Vendor )
Sold price : £725000
Would you recommend ? : Yes
Postcode : BN14
From start to finish Scott has been fantastic - a true trusted adviser throughout what has been a complicated sale. His knowledge of the overall market and local area is second to none and his realistic valuation made Bacon & Co the standout agent from several considered. He has been... Read Full Review
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Jake
Caitlin
By : 'Dan'
Services : Sales( As a Vendor )
Sold price : £342000
Would you recommend ? : Yes
Postcode : BN14
We had a bit of a long slog with the sale of our property and purchase of our new home both through Bacon & Co. This was through no fault of Bacon though and all down to the chain above. Jake was great throughout, doing everything he could to get things progressed as quickly as possible and ... Read Full Review
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Scott
By : 'Adele'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN14
I have used Bacon & Co twice to buy and sell properties and can’t recommend them more. All the staff are very friendly and throughout the process I was kept informed via both email and phone calls. Scott ensured the sale was continuously moving forwards by chasing solicitors,... Read Full Review
