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Goymour Homes
4.9/5, 73 Reviews
95% Recommended
97% letting valuation accuracy
98% letting fee satisfaction
Goymour Homes is a family owned Residential Lettings and Property Management Company that has been providing a lettings service for properties in Norfolk & Suffolk since 1929.
As the longest established letting agent in Bury St Edmunds, we pride ourselves in providing a dependable, transparent and professi
onal service to our private landlords, corporate clients and tenants.
From town centre offices in Bury St Edmunds, our highly experienced and professional staff manage an extensive, varied portfolio of properties, and are extremely proud of our local reputation for providing honest reliable advice.
We have been providing homes to members of the United States Air Force for over 50 years so therefore have considerable experience with the housing office at both the Lakenheath and Mildenhall bases in fact many new clients have been recommended to us by their colleagues and contact us before they even arrive in the UK
We offer a range of bespoke services to assist our landlords from to simply sourcing a suitable tenant to providing a full property management service
Our aim is to ensure that our landlords feel confident about their investment and to deliver a flexible service that is tailored to match each individual’s requirements with clear fees and NO hidden costs.
Each of our tenants are equally important to us so we will ensure that they are all fully aware of their obligations and responsibilities, provide them with a full inventory of their new home along with colour photographs , ensure that their deposit is held in accordance with legislation and will be on hand to answer any concerns they may have.
Branch Manager, Karen Firth, Member of both the National Association of Estate Agents and The Association of Residential Letting Agents states ‘We consistently achieve high levels of rental income and occupancy and take care to ensure that we source the right tenant for each of the properties we manage. Our primary commitment is to build long term relationships with both our landlords and tenants by providing the very best possible service”
If you are considering letting a property or searching for a new home please contact us or pop in for a chat and we would be pleased to help.
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Goymour Homes
10 Hatter Street,IP33 1LZ
Certified Customer Experience
Report Summary
Report generated on (30 April 2025 @ 04:09:13)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Gwen on 29th Apr 2024
5 Star Review
The team at Goymour's, could not do enough to help me during a personally worrying time. I was reassured they would deal with everything to do with my rental and they did.
Their knowledge and experience is second to none and I would recommend them to anyone who requires a thorough professional service.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Emily and Robin on 20th Apr 2024
5 Star Review
Absolutely fantastic.
Whole process was quick and efficient, with excellent communication. A wonderful group of ladies who are friendly and approachable and strive to their best for you. Would highly recommend.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Emma on 16th Aug 2023
5 Star Review
Goymours have managed my property to a high standard for a number of years. They have contacted me at the earliest of opportunity to report issues and on instruction arranged for the relevant person to rectify the issue. They are always contactable and on time with works that are required.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Mr on 6th Dec 2017
5 Star Review
Fantastic local letting agency, who continually strive for perfection. Competitive fees with outstanding customer service. Correspondence is regular and punctual along with payments. Their expertise means there is minimal input from the customer required, along with the knowledge that your property is being well looked after. You will not find better and as such I have been using Goymour for several years.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Arooj Zulfiqar on 15th Oct 2024
5 Star Review
Goymour homes team is very kind and helpful.
They have been a great support since the time we have occupied the house
100% recommend
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 30/04/2025
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5 Star Review
Abbie
By : 'Mike Bailey Griffiths'
Services : Letting(As a Tenant)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : CB8
Jun 13, 2024
People found this helpful0
They have been excellent through the whole process. Extremely polite and thorough in everything they do. The moving in process was quick and easy. We had a couple of minor issues with faults in the property but again these were dealt with straight away with no fuss. Special thanks to Abbie Peacock.
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Latest Reviews
Emily and Robin
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 97% | 98.00% | £485 | £3,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 34 | 1 | 35 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- Banham
- Barrow
- Bury St Edmunds
- Horringer
- IP26
- IP27
- IP28
- IP29
- IP30
- IP31
- IP32
- IP33
- Ixworth
- Lakenheath
- Mildenhall
- Newmarket
- Thetford
- Weeting
Address
Goymour Homes
10 Hatter Street, Bury St Edmunds, Suffolk
IP33 1LZ
01284 766884
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- ?Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
The team at Goymour's, ...
5 Star Review
Karen
Abbie
By : 'Gwen'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Owner )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : IP14
Apr 29, 2024
People found this helpful0
The team at Goymour's, could not do enough to help me during a personally worrying time. I was reassured they would deal with everything to do with my rental and they did. Their knowledge and experience is second to none and I would recommend them to anyone who requires a thorough ... Read Full Review
Comments (0)
The team at Goymour's, could not do enough to help me during a personally worrying time. I was reassured they would deal with everything to do with my rental and they did.
Was this helpful?:
Gwen Owen said about Goymour Homes
Services : Letting( As a Owner )Date: 29th Apr 2024
The team at Goymour's, could not do enough to help me during a personally worrying time. I was reassured they would deal with everything to do with my rental and they did.
Their knowledge and experience is second to none and I would recommend them to anyone who requires a thorough professional service.
The UK's Largest Customer Review Website for the Property Industry
Absolutely ...
5 Star Review
Abbie
Karen
By : 'Emily'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Tenant )
Rent PCM : £1180
Would you recommend ? : Yes
Postcode : IP33
Apr 20, 2024
People found this helpful0
Absolutely fantastic. Whole process was quick and efficient, with excellent communication. A wonderful group of ladies who are friendly and approachable and strive to their best for you. Would highly ... Read Full Review
Comments (0)Absolutely fantastic.
Was this helpful?:
Emily and Robin said about Goymour Homes
Services : Letting( As a Tenant )Date: 20th Apr 2024
Absolutely fantastic.
Whole process was quick and efficient, with excellent communication. A wonderful group of ladies who are friendly and approachable and strive to their best for you. Would highly recommend.
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Brilliant ...
5 Star Review
Karen
Abbie
By : 'Emma'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : IP33
Aug 16, 2023
People found this helpful0
Goymours have managed my property to a high standard for a number of years. They have contacted me at the earliest of opportunity to report issues and on instruction arranged for the relevant person to rectify the issue. They are always contactable and on time with works that are ... Read Full Review
Comments (0)Was this helpful?:
Emma Burdis said about Goymour Homes
Services : Letting( As a Owner )Date: 16th Aug 2023
Goymours have managed my property to a high standard for a number of years. They have contacted me at the earliest of opportunity to report issues and on instruction arranged for the relevant person to rectify the issue. They are always contactable and on time with works that are required.
The UK's Largest Customer Review Website for the Property Industry
Fantastic local letting ...
5 Star Review
By : 'Mr'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : IP32
Dec 6, 2017
People found this helpful0
Fantastic local letting agency, who continually strive for perfection. Competitive fees with outstanding customer service. Correspondence is regular and punctual along with payments. Their expertise means there is minimal input from the customer required, along with the knowledge that your ... Read Full Review
Comments on Agent Fees
Competitive fees -
Comments (0)Was this helpful?:
Mr C said about Goymour Homes
Services : Letting( As a Owner )Date: 6th Dec 2017
Fantastic local letting agency, who continually strive for perfection. Competitive fees with outstanding customer service. Correspondence is regular and punctual along with payments. Their expertise means there is minimal input from the customer required, along with the knowledge that your property is being well looked after. You will not find better and as such I have been using Goymour for several years.
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Love Goymour ...
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5 Star Review
Abbie
Emily
By : 'Arooj'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : IP32
Oct 15, 2024
People found this helpful0
Goymour homes team is very kind and helpful. They have been a great support since the time we have occupied the house 100% ... Read Full Review
Comments (0)Goymour homes team is very kind and helpful.
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Arooj Zulfiqar said about Goymour Homes
Services : Letting( As a Tenant )Date: 15th Oct 2024
Goymour homes team is very kind and helpful.
They have been a great support since the time we have occupied the house
100% recommend
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New ...
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5 Star Review
Karen
By : 'Jessica'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : NR16
Aug 28, 2024
People found this helpful0
Karen came to the property for us to sign the tenancy agreement, she was very polite, friendly and helpful and answered any questions we ... Read Full Review
Comments (0)Was this helpful?:
Jessica said about Goymour Homes
Services : Letting( As a Tenant )Date: 28th Aug 2024
Karen came to the property for us to sign the tenancy agreement, she was very polite, friendly and helpful and answered any questions we had.
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As great as ...
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5 Star Review
Karen
Abbie
By : 'Paul'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Owner )
Rent PCM : £1330
Would you recommend ? : Yes
Postcode : IP28
Jul 30, 2024
People found this helpful0
This is the 3rd time we have used Goymour Homes to locate a suitable tenant for our rental property. As always they were helpful, responsive, professional and all round great to deal with at every part of the process. I would highly recommend Karen and her ... Read Full Review
Comments (0)Was this helpful?:
Paul Smith said about Goymour Homes
Services : Letting( As a Owner )Date: 30th Jul 2024
This is the 3rd time we have used Goymour Homes to locate a suitable tenant for our rental property. As always they were helpful, responsive, professional and all round great to deal with at every part of the process. I would highly recommend Karen and her team.
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Fantastic all ...
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5 Star Review
Abbie
By : 'Mike'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : CB8
Jun 13, 2024
People found this helpful0
They have been excellent through the whole process. Extremely polite and thorough in everything they do. The moving in process was quick and easy. We had a couple of minor issues with faults in the property but again these were dealt with straight away with no fuss. Special thanks to Abbie ... Read Full Review
Comments (0)They have been excellent through the whole process. Extremely polite and thorough in everything they do.
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Mike Bailey Griffiths said about Goymour Homes
Services : Letting( As a Tenant )Date: 13th Jun 2024
They have been excellent through the whole process. Extremely polite and thorough in everything they do.
The moving in process was quick and easy. We had a couple of minor issues with faults in the property but again these were dealt with straight away with no fuss. Special thanks to Abbie Peacock.
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Fantastic landlords, ...
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5 Star Review
Karen
Abbie
By : 'Laura'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : IP33
Apr 29, 2024
People found this helpful0
Fantastic landlords, attentive and nothing is too much trouble. Very friendly and ... Read Full Review
Comments (0)Was this helpful?:
Laura Middleditch said about Goymour Homes
Services : Letting( As a Tenant )Date: 29th Apr 2024
Fantastic landlords, attentive and nothing is too much trouble. Very friendly and approachable
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Helpful and ...
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5 Star Review
Karen
Abbie
By : 'Ben'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : IP32
Apr 29, 2024
People found this helpful0
Generally very helpful and professional staff. Goymour have managed the tenant search and letting of my property since 2007 and have had very good service and some exceptional tenants as a ... Read Full Review
Comments (0)Was this helpful?:
Ben said about Goymour Homes
Services : Letting( As a Owner )Date: 29th Apr 2024
Generally very helpful and professional staff. Goymour have managed the tenant search and letting of my property since 2007 and have had very good service and some exceptional tenants as a result.
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Professional and ...
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5 Star Review
Karen
By : 'Adrian'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Owner )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : IP32
Apr 29, 2024
People found this helpful0
Goymour Homes has managed my properties for over 20 years and I have been delighted with the service they provide. Very professional and ... Read Full Review
Comments (0)Was this helpful?:
Adrian said about Goymour Homes
Services : Letting( As a Owner )Date: 29th Apr 2024
Goymour Homes has managed my properties for over 20 years and I have been delighted with the service they provide. Very professional and trustworthy.
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I have used Goymour Homes ...
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5 Star Review
Karen
Abbie
By : 'Bernie'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : IP33
Apr 29, 2024
People found this helpful0
I have used Goymour Homes since 2006, when I first let my house out. They were recommended to me by someone who had used them for many years. I have always received an excellent service from all the staff, especially Karen Firth, who is so knowledgeable and efficient. I would definitely recommend ... Read Full Review
Comments (0)I have used Goymour Homes since 2006, when I first let my house out. They were recommended to me by someone who had used them for many years.
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Bernie Ellis said about Goymour Homes
Services : Letting( As a Owner )Date: 29th Apr 2024
I have used Goymour Homes since 2006, when I first let my house out. They were recommended to me by someone who had used them for many years.
I have always received an excellent service from all the staff, especially Karen Firth, who is so knowledgeable and efficient.
I would definitely recommend them to anyone looking to let their property.
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Excellent service from all ...
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5 Star Review
Emily
Abbie
By : 'Kathryn'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : IP33
Apr 29, 2024
People found this helpful0
Excellent service from all the staff at Goymour Homes. Everyone is extremely efficient and professional. Karen has a wealth of knowledge. I wouldn't use any other ... Read Full Review
Comments (0)Was this helpful?:
Kathryn Hurcomb said about Goymour Homes
Services : Letting( As a Owner )Date: 29th Apr 2024
Excellent service from all the staff at Goymour Homes. Everyone is extremely efficient and professional. Karen has a wealth of knowledge. I wouldn't use any other agent.
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We have been with Goymour ...
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5 Star Review
Emily
Karen
By : 'Roller'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : IP33
Apr 29, 2024
People found this helpful0
We have been with Goymour Letting Agents for nine years and have found them extremely efficient and helpful . Would always recommend ... Read Full Review
Comments (0)We have been with Goymour Letting Agents for nine years and have found them extremely efficient and helpful .
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Roller Coaster said about Goymour Homes
Services : Letting( As a Owner )Date: 29th Apr 2024
We have been with Goymour Letting Agents for nine years and have found them extremely efficient and helpful .
Would always recommend them.
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Reliably Efficient Property ...
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5 Star Review
Emily
Karen
By : 'D.'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CB8
Apr 29, 2024
People found this helpful0
Reliably Efficient Property management company in Bury St Edmunds ... Read Full Review
Comments (0)Was this helpful?:
D. Garrad said about Goymour Homes
Services : Letting( As a Owner )Date: 29th Apr 2024
Reliably Efficient Property management company in Bury St Edmunds Suffolk
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Great agents - from a ...
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5 Star Review
Karen
Abbie
By : 'Lesley'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Owner )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : IP32
Apr 29, 2024
People found this helpful0
Goymours have been managing property for me for around 10 years and have always combined professionalism and efficiency with a friendly and approachable ... Read Full Review
Comments (0)Was this helpful?:
Lesley Canham said about Goymour Homes
Services : Letting( As a Owner )Date: 29th Apr 2024
Goymours have been managing property for me for around 10 years and have always combined professionalism and efficiency with a friendly and approachable manner.
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Very quick to respond to any ...
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5 Star Review
Karen
Emily
By : 'Amy'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Tenant )
Rent PCM : £890
Would you recommend ? : Yes
Postcode : IP32
Apr 23, 2024
People found this helpful0
Very quick to respond to any issues , excellent ... Read Full Review
Comments (0)Was this helpful?:
Amy davis said about Goymour Homes
Services : Letting( As a Tenant )Date: 23rd Apr 2024
Very quick to respond to any issues , excellent service
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A friendly and supportive ...
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5 Star Review
Abbie
Emily
By : 'Andrew'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Tenant )
Rent PCM : £605
Would you recommend ? : Yes
Postcode : NR16
Feb 27, 2024
People found this helpful0
A friendly and supportive company who put the best interests of their tenants first. Visits made are predicated on the basis of 'how are you' and 'is there anything you need' etc. The excellent staff are a joy to deal with and they are very much 'on the ball' when it ... Read Full Review
Comments (0)Was this helpful?:
Andrew Parker said about Goymour Homes
Services : Letting( As a Tenant )Date: 27th Feb 2024
A friendly and supportive company who put the best interests of their tenants first. Visits made are predicated on the basis of 'how are you' and 'is there anything you need' etc. The excellent staff are a joy to deal with and they are very much 'on the ball' when it comes to statutory obligations and responsibilities. I feel safe in my home and enjoy making it a happy place to live alongside my lovely neighbours.The fantastic maintenance staff who deal with any necessary jobs arising as well as ensuring that the grass areas are cut and the gutters are cleaned etc are lovely and friendly. It is a company I recommend most highly!
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Girls at Goymour always ...
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5 Star Review
Abbie
Emily
By : 'Hope'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IP32
Feb 20, 2024
People found this helpful0
Girls at Goymour always lovely. Deal with any issues promptly and always polite and professional Thank you all ... Read Full Review
Comments (0)Girls at Goymour always lovely. Deal with any issues promptly and always polite and professional
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Hope Gladwin said about Goymour Homes
Services : Letting( As a Tenant )Date: 20th Feb 2024
Girls at Goymour always lovely. Deal with any issues promptly and always polite and professional
Thank you all !
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Helpful, professional, ...
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5 Star Review
Karen
Emily
By : 'Sara'
Branch : Bury St Edmunds, 10 Hatter Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IP33
Feb 18, 2024
People found this helpful0
The Goymour team was very helpful, professional, and friendly. I ... Read Full Review
Comments (0)Was this helpful?:
Sara Bierman said about Goymour Homes
Services : Letting( As a Tenant )Date: 18th Feb 2024
The Goymour team was very helpful, professional, and friendly. I didn’t
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Tenant Fees
Overall Fees
Tenant Fees You will not be asked to pay any fees or charges in connection with your application for a tenancy. However under the terms of our standard assured shorthold tenancy agreement, you will be required to pay certain fees for any breach of that tenancy agreement in line with the Tenant Fees Act 2019. In consideration of us processing your tenant application, you agree to pay those fees to us on request. During the tenancy (payable to the Agent) Payment of up to £50 inc vat if you want to change the tenancy agreement Payment of interest for the late payment of rent at a rate of 3% over the Bank of England Base rate Payment of the reasonably incurred costs for the loss of keys/security devices . If the loss results in the locks needing to be changed , the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there wil be a chatge of £15 per hour ( I
Last Updated On 04/06/2019, 4:30 PM by 0
Overall Fees
Tenant Fees You will not be asked to pay any fees or charges in connection with your application for a tenancy. However under the terms of our standard assured shorthold tenancy agreement, you will be required to pay certain fees for any breach of that tenancy agreement in line with the Tenant Fees Act 2019. In consideration of us processing your tenant application, you agree to pay those fees to us on request. During the tenancy (payable to the Agent) Payment of up to £50 inc vat if you want to change the tenancy agreement Payment of interest for the late payment of rent at a rate of 3% over the Bank of England Base rate Payment of the reasonably incurred costs for the loss of keys/security devices . If the loss results in the locks needing to be changed , the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there wil be a chatge of £15 per hour ( I
Last Updated On 04/06/2019, 4:32 PM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please ask for further details
Last updated at 3/17/2023, 10:52:25 AM by allAgents
