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Chapel Allerton, Leeds LS7
4.5/5, 65 Reviews
86% Recommended
89% sales valuation accuracy
90% letting valuation accuracy
100% sales fee satisfaction
84% letting fee satisfaction
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"I moved into an apartment..."
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1 Star Review
By : 'Harry'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : LS2
Apr 11, 2024
People found this helpful1
I moved into an apartment yesterday which I'm renting through them. They never cleaned it. It's beyond disgusting. The mattress has been soiled on, and is covered in huge tears all over. Most of the furniture in the main room is badly damaged. The flooring on the bathroom floor is peeling at the edges and is a serious trip hazard. The shower hasn't been cleaned and still has hair and dried soap on the glass. The worst thing though, is that there's signs that there's an infestation problem with rodents and cockroaches. There's droppings all over the place. There's probably a whole load more problems, but I didn't stay in the apartment long enough to find out. I got a taxi and left. Im staying somewhere else until the problems are sorted.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 100% | £80,000 | £729,950 |
| Lettings | 90% | 84% | £495 | £1,850 |
Areas covered
- Alwoodley
- Chapel Allerton
- LS17
- LS6
- LS7
- Meanwood
Address
Stoneacre Properties
184 Harrogate Road, Leeds, West Yorkshire
LS7 4NZ
0113 237 0999
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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1 Star Review
By : 'Jignesh'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : LS9
Aug 27, 2024
People found this helpful1
Please please at all cost avoid this letting agent. its an earnest request. I had to break my tenancy clause and had to urgently move to Edinburgh. I paid the early surrender fee and then the agency said that they are going to increase the rent for the new tenant.(Which was clearly not... Read Full Review
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Please please at all cost avoid this letting agent.
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Jignesh Rawal said about Stoneacre Properties
Services : Letting( As a Tenant )Date: 27th Aug 2024
Please please at all cost avoid this letting agent.
its an earnest request.
I had to break my tenancy clause and had to urgently move to Edinburgh.
I paid the early surrender fee and then the agency said that they are going to increase the rent for the new tenant.(Which was clearly not stated)
I found a replacement tenant and they took 3 weeks to start the tenancy checks for the new tenant.
Due to which the tenant decided to rent someother property.
Due to the agency and the landlord i still have to continue paying the rent wherein i am not even living in the property any more.
The agency would keep adding new employees into the mail chain and the new agent would start the case from 0 resulting into considerable loss that i have to bear beacuse of this.
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The entire team is absolutely ...
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1 Star Review
By : 'Jignesh'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : LS9
Aug 20, 2024
People found this helpful1
The entire team is absolutely a mess. They are very straight forward when you let. However when you leave or things are broken they simply stop responding. if they want to delay in an event of a lease breakage they would reply every 2 days which they are legally binding to however the... Read Full Review
Comments (0)The entire team is absolutely a mess.
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Jignesh Rawal said about Stoneacre Properties
Services : Letting( As a Tenant )Date: 20th Aug 2024
The entire team is absolutely a mess.
They are very straight forward when you let.
However when you leave or things are broken they simply stop responding.
if they want to delay in an event of a lease breakage they would reply every 2 days which they are legally binding to however the replies would be irrelevant and waste of time.
Things that are reported as broken will continue to stay broken without the agency having any responsibility on top of it .
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If you are renting I would ...
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1 Star Review
By : 'Josie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS15
Aug 7, 2024
People found this helpful1
If you are renting I would avoid stoneacre at all costs. We were messed around when we moved in not given the correct keys so we didn't have access to the property. We didn't have hot water in the taps for nearly 3 weeks when we first moved in and the hot water in the bathroom tap... Read Full Review
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Josie said about Stoneacre Properties
Services : Letting( As a Tenant )Date: 7th Aug 2024
If you are renting I would avoid stoneacre at all costs. We were messed around when we moved in not given the correct keys so we didn't have access to the property. We didn't have hot water in the taps for nearly 3 weeks when we first moved in and the hot water in the bathroom tap didn't work for the majority of our stay. This wasn't a priority for them to fix as we had hot water in one electric shower. We weren't provided with an electric key even though it said on our itinerary that we were and the electric meter was in debt so we had to go round every shop in the area to find an electric key. When we moved in we had damp and mould and were told it was just shadows after we sent photo evidence, when someone finally came to look at it they painted over it with mould paint. We were told we would be provided with a dehumidifier and never was. We told them how the heat was escaping as the windows were old and drafty and we were told to put the heating on more even though we were spending a fortune as it was. We asked for compensation for these issues when we moved in as the property did not reflect the itinerary and we were told after months of back and forth that the landlord was not prepared to compensate us even though the majority of the mistakes were stoneacre's fault if they are in charge of the property. If we reported any faults via their website the estate agent would say they would get in touch with the landlord and get back to us and next minute we had people in our property carrying out work without providing notice. When we gave our notice to leave they conducted viewings in the flat while we were at work without giving us any notice, I only found out as I came home from work early. You're supposed to have one property manager yet deal with different people all the time who seem to not know anything about your property. If you have any complaints they just stop replying to you. You constantly have to chase things to get any result and everything is always “we'll get in touch with the landlord” even if the mistake made is on their behalf. There's specifically a woman called Marianne who works at the chapel allerton branch who is so infuriating, I reported the electric water heater as it stopped working again and filled out all the questions on the report and they responded with “have you topped up your gas” and then proceeded to tell me someone would be out in “around a week” after already waiting a week no apologies or acknowledgment of continual issues and when I responded with my frustrations of having this constant issue I was just ignored. Unfortunately as a tenant you have little rights and it has made our stay here really unpleasant. Avoid at all costs.
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I moved into an apartment ...
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1 Star Review
By : 'Harry'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS2
Apr 11, 2024
People found this helpful1
I moved into an apartment yesterday which I'm renting through them. They never cleaned it. It's beyond disgusting. The mattress has been soiled on, and is covered in huge tears all over. Most of the furniture in the main room is badly damaged. The flooring on the bathroom floor is... Read Full Review
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Harry said about Stoneacre Properties
Services : Letting( As a Tenant )Date: 11th Apr 2024
I moved into an apartment yesterday which I'm renting through them. They never cleaned it. It's beyond disgusting. The mattress has been soiled on, and is covered in huge tears all over. Most of the furniture in the main room is badly damaged. The flooring on the bathroom floor is peeling at the edges and is a serious trip hazard. The shower hasn't been cleaned and still has hair and dried soap on the glass. The worst thing though, is that there's signs that there's an infestation problem with rodents and cockroaches. There's droppings all over the place. There's probably a whole load more problems, but I didn't stay in the apartment long enough to find out. I got a taxi and left. Im staying somewhere else until the problems are sorted.
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A massive thank you to both ...
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5 Star Review
Carla
By : 'Tobi'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : LS6
Mar 13, 2023
People found this helpful0
A massive thank you to both James and Carla for making the moving process so easy. I appreciate your combined... Read Full Review
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Tobi said about Stoneacre Properties
Services : Letting( As a Tenant )Date: 13th Mar 2023
A massive thank you to both James and Carla for making the moving process so easy. I appreciate your combined efforts.
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Incredibly Satisfied with ...
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5 Star Review
Carla
Jordan
By : 'Mía'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS7
Feb 19, 2023
People found this helpful0
Incredibly Satisfied with Excellent Service throughout with great communication, Friendly & Welcoming attitudes from all Stoneacre Staff. Couldn't recommend... Read Full Review
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Mía M said about Stoneacre Properties
Services : Letting( As a Tenant )Date: 19th Feb 2023
Incredibly Satisfied with Excellent Service throughout with great communication, Friendly & Welcoming attitudes from all Stoneacre Staff. Couldn't recommend enough!
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I am very satisfied with the ...
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5 Star Review
Carla
By : 'Roman'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS5
Jan 3, 2023
People found this helpful0
I am very satisfied with the services of this agency. I am also very grateful to Carla, who helped me quickly rent an... Read Full Review
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Roman said about Stoneacre Properties
Services : Letting( As a Tenant )Date: 3rd Jan 2023
I am very satisfied with the services of this agency. I am also very grateful to Carla, who helped me quickly rent an apartment
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A big thank ...
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5 Star Review
Carla
By : 'Robert'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS15
Dec 30, 2022
People found this helpful0
James was my first point of contact, nice guy, very helpful and friendly. Carla then guided me through the property transition and red tape! She was helpful, polite, knowledgeable, professional and quick to respond to any queries. A big thank... Read Full Review
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Robert Burns said about Stoneacre Properties
Services : Letting( As a Tenant )Date: 30th Dec 2022
James was my first point of contact, nice guy, very helpful and friendly. Carla then guided me through the property transition and red tape! She was helpful, polite, knowledgeable, professional and quick to respond to any queries. A big thank you!!!
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5 Star Review
Carla
By : 'Kirby'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : LS17
Dec 15, 2022
People found this helpful0
Big thankyou to carla for helping me throughout the full process of getting into my rented home. She was very fast at responding to my emails and also very helpful. She is also very professional and... Read Full Review
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Kirby Marson said about Stoneacre Properties
Services : Letting( As a Tenant )Date: 15th Dec 2022
Big thankyou to carla for helping me throughout the full process of getting into my rented home. She was very fast at responding to my emails and also very helpful. She is also very professional and polite.
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Great ...
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5 Star Review
Chloe
By : 'Anna'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LS7
Dec 10, 2022
People found this helpful0
I recently bought a property and Chloe was extremely helpful in keeping me updated on what was happening with the vendors. Very good service, and she was very patient with all the delays and... Read Full Review
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Anna said about Stoneacre Properties
Services : Sales( As a Buyer )Date: 10th Dec 2022
I recently bought a property and Chloe was extremely helpful in keeping me updated on what was happening with the vendors. Very good service, and she was very patient with all the delays and queries!
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A massive thank you to Carla ...
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5 Star Review
Carla
By : 'RUPERT'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS14
Nov 18, 2022
People found this helpful0
A massive thank you to Carla at the Stoneacre Chapel Allerton branch for her excellent professional, stress free guidance in helping me to move into my new home, everything organised and taken care of with no problems and a happy to help, knowledgeable and very professional attitude. Thank you... Read Full Review
Comments (0)A massive thank you to Carla at the Stoneacre Chapel Allerton branch for her excellent professional, stress free guidance in helping me to move into my new home, everything organised and taken care of with no problems and a happy to help, knowledgeable and very professional attitude.
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RUPERT AND BETTY said about Stoneacre Properties
Services : Letting( As a Tenant )Date: 18th Nov 2022
A massive thank you to Carla at the Stoneacre Chapel Allerton branch for her excellent professional, stress free guidance in helping me to move into my new home, everything organised and taken care of with no problems and a happy to help, knowledgeable and very professional attitude.
Thank you so very much Carla.
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Excellent service, always ...
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5 Star Review
By : 'Fiona'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LS7
Nov 8, 2022
People found this helpful0
Excellent service, always available to answer questions, good communication between me and the buyer, generated lots of interest in the sale, overall really... Read Full Review
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Fiona said about Stoneacre Properties
Services : Sales( As a Vendor )Date: 8th Nov 2022
Excellent service, always available to answer questions, good communication between me and the buyer, generated lots of interest in the sale, overall really recommend.
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Dealing with Stoneacre ...
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4 Star Review
Carla
By : 'D-Dee'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS
Oct 11, 2022
People found this helpful0
Dealing with Stoneacre properties was a very pleasant experience. All the staff were very helpful, special thanks to Jay and Carla for being helpful and informative, they answered all questions I... Read Full Review
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D-Dee Victorious said about Stoneacre Properties
Services : Letting( As a Tenant )Date: 11th Oct 2022
Dealing with Stoneacre properties was a very pleasant experience. All the staff were very helpful, special thanks to Jay and Carla for being helpful and informative, they answered all questions I had.
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As a first time buyer they ...
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5 Star Review
Chloe
By : 'J'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LS17
Oct 10, 2022
People found this helpful0
As a first time buyer they were really helpful every step of the way. Quick replies when we needed them which for something that can be quite stressful is always... Read Full Review
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J & S Harrison said about Stoneacre Properties
Services : Sales( As a Buyer )Date: 10th Oct 2022
As a first time buyer they were really helpful every step of the way. Quick replies when we needed them which for something that can be quite stressful is always appreciated.
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Great Managed ...
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5 Star Review
Adam
Jordan
By : 'Phil'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : LS7
Oct 3, 2022
People found this helpful0
I have rented my house out due to working abroad and the Stoneacre team have been great from the start. Their managed service deals with everything with minimal input from me. All the team is highly professional and things get sorted quickly, i have been really impressed and will definitely use... Read Full Review
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Phil said about Stoneacre Properties
Services : Letting( Property Management )Date: 3rd Oct 2022
I have rented my house out due to working abroad and the Stoneacre team have been great from the start. Their managed service deals with everything with minimal input from me. All the team is highly professional and things get sorted quickly, i have been really impressed and will definitely use them for other future business. Would only let me post 1 name but thanks Hollie, Adam, Chris, Lucy, Jordan , Jessica also.
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Excellent communication and ...
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5 Star Review
Penny
By : 'Stacey'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS7
Sep 6, 2022
People found this helpful0
Excellent communication and service from Penny the last few days - she’s been very accommodating with regards to our property inspection that we like to be present for. Penny has moved dates / times as per our request to fit round pre-booked plans without making us feel inconvenient, she ... Read Full Review
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Stacey Cooper said about Stoneacre Properties
Services : Letting( As a Tenant )Date: 6th Sep 2022
Excellent communication and service from Penny the last few days - she’s been very accommodating with regards to our property inspection that we like to be present for. Penny has moved dates / times as per our request to fit round pre-booked plans without making us feel inconvenient, she responded to emails in a great timely manner. Penny was lovely and warm when she came to our home, a very friendly lady!
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I have used Stoneacre twice ...
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5 Star Review
Chloe
By : 'Kathy'
Services : Sales( As a Vendor )
Sold price : £145000
Would you recommend ? : Yes
Postcode : LS
Aug 15, 2022
People found this helpful0
I have used Stoneacre twice this year and found Chloe to be excellent finding out the same day if there were any queries that needed sorting. Sold at a good pride with lots of viewings on day 1 that lead to a sale on day... Read Full Review
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Kathy said about Stoneacre Properties
Services : Sales( As a Vendor )Date: 15th Aug 2022
I have used Stoneacre twice this year and found Chloe to be excellent finding out the same day if there were any queries that needed sorting. Sold at a good pride with lots of viewings on day 1 that lead to a sale on day one.
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Carla was very quick and ...
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5 Star Review
Carla
By : 'Caroline'
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : LS22
Aug 11, 2022
People found this helpful0
Carla was very quick and helpful in supporting the rental process. This was the first house we have rented so the process was all new to us, but Carla was always very responsive to our... Read Full Review
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Caroline Rofe said about Stoneacre Properties
Services : Letting( As a Tenant )Date: 11th Aug 2022
Carla was very quick and helpful in supporting the rental process. This was the first house we have rented so the process was all new to us, but Carla was always very responsive to our queries
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Excellent service from start ...
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5 Star Review
Carla
By : 'Anna'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : LS17
Jul 20, 2022
People found this helpful0
Stoneacre have been so helpful and efficient in sorting out our new rental property from the start all the way through the process. Communication has been excellent and timely and very easy. The staff accommodated our wishes at all times and were considerate of our circumstances, considering we... Read Full Review
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Anna Wilding said about Stoneacre Properties
Services : Letting( As a Tenant )Date: 20th Jul 2022
Stoneacre have been so helpful and efficient in sorting out our new rental property from the start all the way through the process. Communication has been excellent and timely and very easy. The staff accommodated our wishes at all times and were considerate of our circumstances, considering we were living abroad at the time.
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Thanks for selling our house ...
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5 Star Review
Chloe
By : 'Alison'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : LS14
Mar 8, 2022
People found this helpful1
Thanks for selling our house and being fastidious with proof of funding prior to viewings. It's the only way to manage real interest in your... Read Full Review
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Alison said about Stoneacre Properties
Services : Sales( As a Vendor )Date: 8th Mar 2022
Thanks for selling our house and being fastidious with proof of funding prior to viewings. It's the only way to manage real interest in your property!
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Last updated at 1/13/2022, 9:50:32 AM by allAgents
