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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 557 Reviews
97% Recommended
100% letting valuation accuracy
96% letting fee satisfaction
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Gregor
By : 'Hayley'
Services : Letting(As a Tenant)
Rent PCM : £10
Would you recommend ? : No
Postcode : EH17
Below is an email on check out to Clan Gordon outlining their unethical and unprofessional behaviour towards tenants and home owners. Needless to say we are pursing this through our deposit scheme but i would warn tenants to think carefully before selecting this agency and homeowners based on their lack of regard for the property. ****** Whilst disappointed by mail and way in which Clan Gordon chooses to operate, I cannot say I am surprised. The property was left in excellent condition having been professionally cleaned by an external company. When Clan Gordon decided to take over the tenancy based on the landlords decision to change agency, we made them aware of various issues that were faced on check in, this included: - Damage to the walls, redecoration needed – As noted by the agency at the time in writing - Lack of cleaning – Documented and agreed with agent on entry - Marks and stains on the carpet – note previous owners had a dog and this was evident - Lack of cleaning of bathrooms, sink and appliances - No maintenance of the garden - Leaving of rubbish, full bins, rubbish in the garden and on driveway We had agreed with the previous agent that given we had to pay for an agency to clean on entry we would not be expected to clean on leaving, but we did this anyway out of courtesy and pride. I made you aware of all these issues and asked you to acknowledge and agree this in writing prior to signing an agreement with you, all of which was done. The fact that you choose now to disregard and ignore previous correspondence, requesting I submit everything again – inspite of my reminding you prior to check out is at best incompetence. Between the period of April when you took over the property and September, Clan Gordon entered on 4 separate occasions: 1) To check the property and confirm its state 2) To recheck the property and supply missing safety equipment (although this viewing happened no equipment was provided) 3) To take photos of the property for marketing 4) To conduct a series of back to back viewings of the property in our absence over morning On the final occasion on returning to the property damage to an upper bedroom window was found and reported immediately. Clan Gordon acknowledged this damage happened during the viewing and agreed to resolve. This was also documented in writing. At no stage did you suggest that we would be responsible for damage caused during your visit and I find it unethical that you should wait for a check our report and decide to pass the cost onto the tenancy. Does this bullying approach usually work for you? Unfortunately, despite asking numerous times you personally declined to meet me at check out on the Friday, despite asking weeks in advance and being told by colleague that this would happen (again all in writing). I have no responsibility for the property between my period of exit and your entry and no way of knowing who has been present/ has not having recorded the return of my keys. I feel very strongly that Clan Gordan operates in an unethical manner, and I will wait and pursue this through the appropriate avenue of the Deposit Scheme company. Whilst I recognise this means I will wait longer for my despot to be returned; I am willing to wait as I think this behaviour should be exposed to save other tenants facing similar challenges that might not be able to wait for funds. This property has been subject to a series of debt collection agencies for the owners, again reported to you and it seems as though this is a futile attempt at cash creation.
By : Coral Burgess
Dec 4, 2024As the landlord of the mentioned property I wish to dispute the condition the property was left in following the tenants exit. A full report containing pictures was provide by Clan Gordon which, due to this having previously been my family home, was quite distressing. It was my choice to change to Clan Gordon mid tenancy as quite frankly the former agent was not fit for purpose and I have been really pleased with the service provided since the transition. The assistance from Gregor and the team has been exemplary and has been a huge stress reliever given that I am residing in Australia. We now have a new tenant in the house vetted by Clan Gordon and I couldn’t be happier. Just to cover off a few issues raised above. I can confirm that the agency did seek professional advice via a glazer on the window breakage and it was confirmed that the explanation given could not have accounted for the damage. As for the debt collection letters- these were not in the name of anyone on the mortgage of that house and were dealt with by myself as soon as I was notified.
Clan Gordon
Suite 67, Bonnington Bond, Edinburgh, Midlothian
EH6 5NP
0131 555 4444
No Branch Video found...
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 96.00% | £400 | £3,500 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 171 | 4 | 358 | 13 | 0 | 0 | 0 | 0 | 11 | 0 |
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Last updated at 2/15/2024, 7:29:38 AM by allAgents
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By : 'Matteo'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : 2
Would you recommend ? : Yes
Postcode : EH7
I’ve been having a really positive experience as a tenant with Clan Gordon here in Edinburgh. Everything has gone smoothly from the very beginning — the viewing was wellorganised, the communication was clear, and the whole movingin process was stressfree. I haven’t run into any issues so far and I ... Read Full Review
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By : 'Farah'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £1195
Would you recommend ? : Yes
Postcode : EH5
Had (and to have) a very pleasant experience with Clan Gordon Letting Agents from searching an apartment to arranging viewings to eventually applying the property I live in, moving in, etc. The staff are always very helpful and the entire letting process with them is very smooth and swift from ... Read Full Review
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Anna
By : 'Essi'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
We rented with Clan Gordon 2,5 years and it was by far the best experience we have ever had with a letting agent in Scotland. Everything went smoothly, great communication from the whole team, and any issues in the flat were dealt with and fixed extremely fast. Zero complaints, I really wish there ... Read Full Review
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Hannah
By : 'Luke'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Sold price : £1650
Would you recommend ? : Yes
Postcode : EH12
I decided to rent out my Edinburgh home with Clan Gordon living abroad, and the experience has been excellent. From the very start, Hannah made everything straightforward and stressfree, and she’s been a pleasure to work with. The entire team is highly efficient and professional, handling ... Read Full Review
Well worth it
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Anna
By : 'Aged'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Sold price : £1400
Would you recommend ? : Yes
Postcode : EH9
Our son lives in America and I am close to London so I help to look after his Edinburgh flat. We switched to Clan Gordon two years ago after our original agents were taken over yet again and Hannah made the change very straightforward. We have found the CG staff pleasant and extremely efficient and ... Read Full Review
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Hannah
Gregor
By : 'Isobel'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Would you recommend ? : Yes
As a landlord of Clan Gordon I cannot recommend them highly enough. They have given me 100% service regarding the letting of my flat in Trinity from my first meeting with Hannah who guided me through the letting procedure to the efficient communication between Clan Gordon & myself. Because of ... Read Full Review
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By : 'Annika'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : 2
Would you recommend ? : Yes
Postcode : EH6
Great experience so far. Gregor and team are easy to communicate with and an issue ever comes up, very quick to resolve ... Read Full Review
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Krisztina
By : 'Waqas'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH5
Best Letting Agency. Treats you like a family and keep you worry free so you can focus on your job. Always there your help no matter what time or day it ... Read Full Review
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By : 'Laura'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
Great experience so far in securing my property through Clan Gordon. All staff I’ve dealt with have been extremely helpful and efficient. Really ... Read Full Review
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Malin
By : 'dario'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH17
A serious company, attentive to requests, quick in responses and resolutions. Friendly and courteous staff, highly ... Read Full Review
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Anna
By : 'Michal'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH11
I was with Clan Gordon for the last 8 years and I had always a great experience. People were very friendly and all the matters were dealt quickly and efficiently. Special thanks to the property manager Anna Furdal for being a very helpful and caring ... Read Full Review
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Anna
Mike
By : 'JOSE'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : EH7
Just began a tenancy managed by ClanGordon, excellent communication pathways and quick turnaround time to respond to questions (even for escalations to landlord). Clear expectation on how to contact them and when; really looking forward to a strong ... Read Full Review
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Anna
By : 'Sam'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £940
Would you recommend ? : Yes
Postcode : EH6
We were tenants with Clan Gordon for around three years and they were really excellent to deal with. Anna, our property manager was helpful, prompt coming back to enquiries and we just always felt like they were across everything which gave us real peace of mind. Anytime we dealt with anyone else ... Read Full Review
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Gregor
By : 'Hayley'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £10
Would you recommend ? : No
Postcode : EH17
Below is an email on check out to Clan Gordon outlining their unethical and unprofessional behaviour towards tenants and home owners. Needless to say we are pursing this through our deposit scheme but i would warn tenants to think carefully before selecting this agency and homeowners based on their ... Read Full Review
By : Coral Burgess
Dec 4, 2024As the landlord of the mentioned property I wish to dispute the condition the property was left in following the tenants exit. A full report containing pictures was provide by Clan Gordon which, due...
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Hannah
Euan
By : 'Georg'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : EH4
Clan Gordon helped me a lot with the renovation and letting of my flat in Edinburgh. The staff are always very friendly and ... Read Full Review
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By : 'Andrew'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH7
Couldn't be happier with Clan Gordon they have been very attentive and responsive to any issues with the tenants ... Read Full Review
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By : 'Anna'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : EH5
Good communication, quick to reply. Usually quite helpful with ... Read Full Review
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By : 'Ronja'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
Never had any problems, super quick reply at all times and anything maintenance-related was resolved very ... Read Full Review
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Gregor
Krisztina
By : 'Charlotte'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : EH5
If you value feeling respected and safe in your rented home, can count on an expert team to respond promptly and with consideration should troubles arise, and enjoy the reassurance of thorough safety checks to ensure the offer of a warm and comfortable tenure, then look no further than ... Read Full Review
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Anna
Dori
By : 'Richard'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : EH10
We are very happy with our move to Clan Gordon, who have managed our property efficiently and professionally. The last change of tenant was managed particularly well, as was a recent out of hours boiler ... Read Full Review
