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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
5/5, 226 Reviews
95% Recommended
86% sales valuation accuracy
0% letting valuation accuracy
98% sales fee satisfaction
0% letting fee satisfaction
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Halina
Marie
By : 'Lucy'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : WR9
Highly recommend using Fine and Country. They were absolutely wonderful and supported me every step of the way. Halina and Marie were so kind and understanding and didn’t mind keeping in contact at weekends too. A great team!
Clearly stated up front
Fine & Country Droitwich Spa, Worcester and Malvern
In-House Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the estate agent that is handling your case. As they are self-employed, they hold ultimate accountability for ensuring high levels of service are offered.
If the estate agent cannot resolve the issue for you then please put your complaint in writing addressed to the Branch Partner, Vanessa Bradford (vanessa.bradford@fineandcountry.com), clearly explaining the specific reasons for your complaint, and how you would like it resolved
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Branch Partner will then investigate your complaint. They will review your file and speak to the estate agent who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Branch Partner you can write to the Managing Director who will arrange for a separate review to take place. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days. If we don’t hear back from you within 12 months of the Managing Directors final response, we consider the matter closed.
If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge. If this occurs your complaint will be handled through the redress scheme registration of the estate agent you have been dealing with.
The Property Ombudsman will request that you have exhausted the internal complaints procedure before contacting them. You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
When you have raised a complaint with The Property Ombudsman, they will write to the agent requesting the Property File and their version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Ombudsman Ltd | 01722 333 306 | www.tpos.co.uk
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
Last updated at 3/21/2025, 3:43:19 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86.00% | 98% | £325,000 | £125,000,000 |
| Lettings | 0% | 0% | £0 | £0 |
Fine & Country
12 Victoria Square, Droitwich, Worcestershire
WR9 8DS
01905 678111
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Halina
Marie
By : 'Lucy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR9
Highly recommend using Fine and Country. They were absolutely wonderful and supported me every step of the way. Halina and Marie were so kind and understanding and didn’t mind keeping in contact at weekends too. A great... Read Full Review
Clearly stated up front
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Nick
Vanessa
By : 'TIM'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B60
Nick and Vanessa did as promised and all went well in this difficult market, so all goo to... Read Full Review
Happy with the sale price so fee becomes less important
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Marie
Bert
By : 'Emily'
Services : Sales( As a Buyer )
Would you recommend ? : No
Never dealt with Fine and Country before, very impressed from start to finish. Professional, organised, constantly communicating and great customer... Read Full Review
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Halina
Catherine
By : 'Janet'
Services : Sales( As a Vendor )
Sold price : £490000
Would you recommend ? : Yes
Postcode : WR6
Halina Day is tenacious and outstanding as a selling agent. She is pragmatic and dedicated to securing a sale to the right buyer. Halina’s colleague, Catherine Neilson has exemplary communication skills. She was in regular contact with our buyers agents and gave us almost daily updates. I... Read Full Review
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Nick
By : 'Karrie-Ann'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : WR2
We recently sold our house with Nick Kendrick at Fine & Country, and the experience was excellent from start to finish. Nick's communication was spot on – we were kept wellinformed at every stage and never once had to chase updates. He was always proactive, clear, and approachable, which made the... Read Full Review
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By : 'Helina'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Helina helped us to buy our very special house. She was always accessible, knowledgeable and we would say that without her experience and advice in selling our property this may not have... Read Full Review
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By : 'Robert'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Halina and her team were very professional; starting with identifying the challenges in selling a cottage dating back to 17th C which was in need of significant improvement, albeit in an idyllic location. F&C distinguished themselves from the start with their recommendation of commissioning an... Read Full Review
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By : 'Robert'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Halina and her team were very professional; starting with identifying the challenges in selling a cottage dating back to 17th C which was in need of significant improvement, albeit in an idyllic location. F&C distinguished themselves from the start with their recommendation of commissioning an... Read Full Review
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By : 'Taj'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B61
Halina Day from Fine and Country did an amazing job helping us find our dream home. She was always supportive and readily available whenever we needed her. Halina Day addressed all our needs and made sure to explain everything clearly and in detail. If anyone is searching their dream home,... Read Full Review
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Halina
Catherine
By : 'Yvonne'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B61
Exceptional service from Fine & Country! Halina was incredibly professional throughout the sale of my home, handling what turned out to be a very tricky process with expertise and dedication. Exchanging and completing on the same day was a challenge but with the support of Catherine - who stepped... Read Full Review
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By : 'Lynne'
Services : 4
Would you recommend ? : Yes
Postcode : WR1
Brilliant service from start to finish. We have used some of the best estate agents in the UK in the past and Marie was brilliant. She was knowledgeable about the area and extremely authentic and trustworthy. Marie was reliable and always got back to us quickly needed. She has a reassuring... Read Full Review
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Marie
Halina
By : 'Juliet'
Services : Sales( As a Vendor )
Would you recommend ? : No
Marie is totally confidential, professional and lovely to work with. She was amazing and sold our property very quickly us! I cannot recommend Marie & Halina enough! Together they make a great team. Thank you both so... Read Full Review
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Marie
By : 'Juliet'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Marie is totally confidential, professional and lovely to work with. She was amazing and sold our property very quickly us! I cannot recommend Marie & Halina enough! Together they make a great team. Thank you both so... Read Full Review
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Marie
Halina
By : 'Juliet'
Services : Sales( As a Vendor )
Would you recommend ? : No
Marie is totally confidential, professional and lovely to work with. She was amazing and sold our property very quickly us! I cannot recommend Marie & Halina enough! Together they make a great team. Thank you both so... Read Full Review
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Marie
By : 'Matthew'
Services : Sales( As a Vendor )
Sold price : £680000
Would you recommend ? : Yes
Postcode : WR6
Marie and team delivered an outstanding, above and beyond service. Marie's professionalism and attention to detail were exemplary. No query to slight, Marie was always there no matter what time of day. Importantly, Marie understood my situation and accommodated my needs with understanding and... Read Full Review
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Bert
By : 'Amanda'
Services : Sales( As a Vendor )
Sold price : £800000
Would you recommend ? : Yes
Postcode : WR8
Top quality from the start and still great value money. Outstanding care and attention from Bert Rogers. Wonderful marketing - photosvideobrochure really stood out. Bert Rogers pushed everything along and was responsive 247, on a chain with a short, hard deadline (two months from offer to... Read Full Review
Highly competitive for this level of service
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Marie
Vanessa
By : 'Maria'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WR3
Marie and Vanessa recently helped us through the process of buying a grade 2 listed property. We are very grateful to them both; in particular for helping to keep all lines of communication flowing. Response times to queries were very prompt whilst also always friendly and... Read Full Review
By : Marie Kimberley
Nov 13, 2024Thank you for a lovely review. It was a pleasure working with you and we hope you enjoy your beautiful, new home. Kindest regards, Marie &...
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Vanessa
Marie
By : 'Rupert'
Services : Sales( As a Vendor )
Sold price : £900000
Would you recommend ? : Yes
Postcode : WR3
I’d like to pay special tribute to Vanessa Bradford and Marie Kimberley for their exceptional support, skill and guidance in helping me sell my deceased father’s home. Vanessa and Marie were simply wonderful: warm, engaged, imaginative, committed and steely when necessary. I... Read Full Review
By : Vanessa Bradford
Oct 23, 2024Thank you so much - it was our pleasure and we are so happy the house has been sold to a family with young children...
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Nick
By : 'Ann'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WR9
Nick has represented us very well when selling our house. He was diligent and conscientious but equally objective and kept us well informed as to how the house sale was progressing. We have been very appreciative of his... Read Full Review
By : Nicola Palmer
Mar 31, 2025We have had a difficult 18 months trying to sell my mums house which is in need of modernisation amongst other stumbling blocks. He gave a fresh approach to the marketing and worked hard to get...
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Bert
By : 'Jon'
Services : Sales( As a Vendor )
Sold price : £640000
Would you recommend ? : Yes
Postcode : WR7
F&C took on the task of selling our Barn in summer 2023 and it has not been an easy sell for them nor for us. But with extraordinary reserves of patience, courtesy and cheerfulness - not to mention expertise - Bert Rogers at F&C achieved this for us in spring of this year. Due to ... Read Full Review
