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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
5/5, 317 Reviews
99% Recommended
100% sales valuation accuracy
95% sales fee satisfaction
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By : 'Claire Fletcher'
Services : Sales(As a Buyer)
Sold price : £116
Would you recommend ? : Yes
Postcode : CV21
From the first time I spoke to Kerry to enquire about a property I had seen on Rightmove she was polite, helpful and relatable. Meeting her at the flat, she was honest, friendly and professional. Kerry gives such a personal service, I truly feel I have made a friend. She was so invested in my purchase from me putting an offer in to handing me the keys on the day of completion. She went out of her way to chase, give me information and keep me up to date with everything. There was a lot of stress along the way and hurdles to cross but I felt Kerry had my back and did over and above what she could me. I couldn’t fault the service and would highly recommend anyone buying or selling a property to get in touch with Guild House.
Guild House Estate Agents
Eastlands Court Business Centre, Rugby, Warwickshire
CV21 3QP
01788 577218
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 0 | 0 | 184 | 1 | 118 | 0 | 12 | 1 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 95.00% | £70,000 | £26,000,000 |
Complaints Procedure (Sales) Guild House Estate Agents are committed to providing you with the highest standards of service. However, if you feel that our service has fallen short of your expectations, we’d like to hear from you; not only to allow us to apologise to you but also to improve our service. Most complaints can be dealt with by our Manager. They will do their best to resolve the matter quickly and to your satisfaction. Stage One If after speaking with the Manager, you think that your complaint has not been resolved, you are invited to make a formal complaint in writing by email or letter. Please provide a written summary of your complaint and address it to Customer Relations Department as detailed below. Your complaint will be acknowledged within 3 days of being received. The Manager will make contact with you to discuss the matter further prior to launching a full investigation. Upon completion of the investigation, you will receive a detailed response advising you of the outcome in writing within 14 days of receipt of the original complaint. If further time is required e.g. for reports to be received from a third party, then you will receive a written explanation at the end of the 14-day time frame. Please forward your written letter or e-mail to: info@guild-house.com Guild House Estate Agents Ltd 27 Tower Road Rugby Warwickshire CV22 5NA Stage Two If, after a full investigation, you feel that your complaint remains unresolved, the matter will be referred to the Company Director who will personally conduct a separate review of your complaint. You will receive an acknowledgement from the Director within 3 days and a full response within 14 days. Stage Three We are committed to ensuring all complaints are fully and fairly addressed. We respect your right to take any unresolved complaint to an appropriate third party for dispute resolution. Therefore, on our final letter we will always confirm when a ‘deadlock’ situated has been reached, which signals that we have come to the end of our internal complaints procedure and that you may now progress your issues to our Alternative Dispute Resolution entity which is The Property Ombudsman. Please note: You should refer the matter to The Property Ombudsman as soon as possible after receiving our final response, but within 12 months of the date of our ‘deadlock’ letter. You will need to complete the above steps before you raise your concerns with the TPO or NAEA.
Last updated at 5/17/2018, 2:17:02 AM by allAgents
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Kerry
Toni-Ann
By : 'Bex'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV21
Exceptional service! Blew me away with how attentive and caring they are. They took going ‘above and beyond’ to a level. Communication was fantastic, they’re personable and approachable, their industry knowledge is clearly something they pride themselves on - however simplified and explained it to ... Read Full Review
Lisa
By : 'Dianne'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV21
From the start Lisa went above & beyond with EVERY aspect of our sale. Lisa's communication is first & is always available. Her video online presence is endearing & her people skills ensure every viewing is professional; informative but easy going & comfortable the viewer(s). When it came to ... Read Full Review
Kerry
Toni-Ann
By : 'Gary58'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV21
Kerry & ToniAnn were wonderful in providing helpful advice & support throughout the sale of my Mum's property. They were ... Read Full Review
Lisa
By : 'Mairi'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £265000
Would you recommend ? : Yes
Postcode : CV21
Lisa Curley has been amazing as an Estate Agent and went way past the extra mile me. I can't praise her enough!! She has many years of experience, and she is such a lovely person, constantly in touch and reassuring you along the ... Read Full Review
Extremely reasonable considering the effort and hours Lisa put in to selling my house and also making sure I was OK.
By : Lisa Curley
Mar 14, 2025Thank you Mairi, it was my pleasure, we got there in the end! I hope you enjoy you new home and make lots of happy memories,...
Lisa
By : 'Nigel'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £147000
Would you recommend ? : Yes
Postcode : CV21
Lisa and team were nothing short of amazing, my place was sold and we were moved into our new place in under 10 week. Service was professional and would recommend to ... Read Full Review
By : Lisa Curley
Jan 10, 2025Thanks Nigel, it was our pleasure, I hope you're settling in well to your new...
Toni-Ann
Kerry
By : 'Amanda'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £190000
Would you recommend ? : Yes
Postcode : CV22
The whole process from the initial valuation for the sale to completion on our purchase was plain sailing, both Kerry and Toni were amazing from start to finish. They both knew what we were looking for in our purchase property and did not fail to help us find it. On the sale side i was astounded at ... Read Full Review
Lisa
By : 'Christine'
Branch : Rugby, Eastlands Court Business Centre
Services : Online Auctions
Sold price : £255000
Would you recommend ? : Yes
Postcode : CV22
What an amazing experience from start to finish. Without a doubt Lisa has been the most involved and outstanding estate agent I have ever had. She has been so selfless with a very difficult buy and sell situation and has always made me feel at ease with her complete competence and knowledge of the ... Read Full Review
By : Lisa Curley
Mar 11, 2024Thank you so much for trusting me to sell your property and for your lovely...
Toni-Ann
Kerry
By : 'Alice'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CV23
From our first interaction with Guild House to finally moving in to our wonderful new home, Toni-Ann and Kerry went above and beyond to provide a professional but friendly service. Communication was clear throughout the process and during numerous phone calls Kerry made us feel understood when we ... Read Full Review
Toni-Ann
Kerry
By : 'susan'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £275000
Would you recommend ? : Yes
Postcode : CV23
I have been so pleased with the service and advice I have received from Toni and Kerry at Guild House. They are professional, yet friendly and offered support and guidance through the whole process. I would recommed them without hesitation. Thank you, ... Read Full Review
Toni-Ann
Kerry
By : 'Gail'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £330000
Would you recommend ? : Yes
Postcode : CV21
Amazing service from both Toni & Kerri! Outstanding customer service, constant communication and updates, and always happy and prompt at responding to every question asked. Toni sold my house at a fantastic price! It's without a doubt that I will be 100% be recommending Guildhouse ... Read Full Review
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By : 'Helen'
Branch : Rugby, Eastlands Court Business Centre
Services : 3
Sold price : £300000
Would you recommend ? : Yes
Postcode : CV23
Highly recommend Guild House. We had 3 agents value our home, but we had a figure in mind we needed in order to complete our move. Whilst all 3 came up with the same valuation, the other 2 wanted to put it on 10 and 20k lower than that, but ToniAnn at Guild House felt we should get our asking, and ... Read Full Review
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By : 'Gill'
Branch : Rugby, Eastlands Court Business Centre
Services : 3
Would you recommend ? : Yes
Postcode : CV22
Always got in touch and kept us updated. Really happy with the service and would recommend ... Read Full Review
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By : 'Des'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV23
Lisa Curley was outstanding, She was so upbeat and motivated, She even stepped in when purchasers solicitor was being slow and awkward, and also the estate agent representative the house we were buying she got involved and sorted him out also. Over and above what was expected. Just ... Read Full Review
Wish they could have been less but , the service was so outstanding it was worth it.
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By : 'Mike'
Branch : Rugby, Eastlands Court Business Centre
Services : 4
Would you recommend ? : Yes
Postcode : CV23
Toni at Guild House provided outstanding service during the purchase of our home. During the viewing process, Toni was very knowledgable of the property and surrounding areas, and also allowed us to take our time and really explore the property. Subsequent communication until point of ... Read Full Review
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By : 'Tiffany'
Branch : Rugby, Eastlands Court Business Centre
Services : 3
Sold price : £210000
Would you recommend ? : Yes
Postcode : CV23
From first meeting Toni I just knew we were in the safest of hands! Guild house really always have the customers best interests at heart! The viewings were always booked with our other commitments in mind! The photos were fantastic and guild house achieved a brilliant price selling my house. Kerry ... Read Full Review
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By : 'Claire'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Buyer )
Sold price : £116
Would you recommend ? : Yes
Postcode : CV21
From the first time I spoke to Kerry to enquire about a property I had seen on Rightmove she was polite, helpful and relatable. Meeting her at the flat, she was honest, friendly and professional. Kerry gives such a personal service, I truly feel I have made a friend. She was so invested in my ... Read Full Review
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By : 'Ade'
Branch : Rugby, Eastlands Court Business Centre
Services : 3
Sold price : £350000
Would you recommend ? : Yes
Postcode : CV22
We sold our family home with Guild House Estate Agents and have to say we were extremely pleased with the service we received. After initially accepting an offer, the purchasers then decided to withdraw. ToniAnn very quickly found the family another buyer with the minimum of fuss. We were kept ... Read Full Review
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Toni-Ann
Kerry
By : 'Graham'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CV21
On the purchase side the whole experience was excellent from Guildhouse, thanks to ... Read Full Review
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Kerry
Toni-Ann
By : 'Rav'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Buyer )
Sold price : £362500
Would you recommend ? : Yes
Postcode : CV23
We had the pleasure of purchasing our house through Guild House Estate Agents. They eased our stresses throughout the housebuying process. As first time buyers they were able to answer any questions we had and replied promptly consistently. We thoroughly enjoyed working with them and would ... Read Full Review
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By : 'Gail'
Branch : Rugby, Eastlands Court Business Centre
Services : Sales( As a Vendor )
Sold price : £200000
Would you recommend ? : Yes
Postcode : CV21
ToniAnn and Kerry are brilliant! Nothing is too much them and they will go above and beyond what you expect! Thank you everything you’ve done me and my ... Read Full Review
