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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.2/5, 694 Reviews
93% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
96% sales fee satisfaction
96% letting fee satisfaction
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By : 'Colin Moore'
Services :
Would you recommend ? : Yes
Oct 11, 2024Rented a flat from 1-2-Let for six months, and at first they were very professional and responsive to any queries. The day we moved in our boiler wasn’t working properly so didn’t have any hot water and sockets in the kitchen were broken, but the boiler was fixed very quickly. However, there were multiple issues during our stay, for instance the socket initially reported was never even looked at. Also, water leaked behind our bath and caused a stain in the adjoining bedroom wardrobe. 1-2-Let sent a contractor out who said that due to the leak and water damage the bath and tiles would have to be ripped out and said that he would send a report to them for this to be addressed. However, we heard nothing from 1-2-Let for over a month after this, and when I got in touch to chase this up they said they had received no report and they asked me to email the details of the stain all over again. It was as if they’d forgotten about the issue and had no record of it. A separate contractor was then sent out who used silicone sealant as a short term fix to stop the water leak but would recommend to 1-2-Let that the bath and tiles would need ripped out, but this did not happen. Further down the line, the hot water on our electric shower stopped working at the same time as we had issues with the shower connected to the boiler where the water would run cold after a couple of minutes. As a result, we had no hot showers for over a week in the time we waited for the electric shower to be replaced and the boiler shower not being fixed. For the latter, 1-2-Let seemed really sceptical and said that we may have had our shower running too powerfully for the boiler to cope. They sent a contractor out to test this shower, and later told us that he had tested the shower for 20 minutes and that it was fine, which they either made up or the contractor lied to them. They said they would send out a gas engineer to look at the boiler but if he found nothing wrong they would charge us as “it must be something that we had been doing to cause it”. It was as if they didn’t believe us and we were just making it up. Luckily we had friends living upstairs that we could shower at in the meantime but most tenants wouldn’t have been so lucky. Predictably, the gas engineer found that the ancient boiler was faulty and would need replaced, or alternatively he could replace a board within the machine as a short-term fix. 1-2-Let/the landlord went with the short-term fix. Finally, on the day that our keys were handed back in, the flat was put back on the market with “freshly painted walls” despite us living in it for six months, with reused photos from the previous advert when we moved in. Someone will now be living in that flat, no doubt with several of these underlying issues.
1-2-Let
104 Bellgrove Street, Glasgow, City Of Glasgow
G31 1AA
0141 550 8888
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Last updated at 12/19/2024, 10:28:52 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 96% | £50,000 | £1,000,000 |
| Lettings | 100% | 96% | £300 | £4,000 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 213 | 7 | 187 | 20 | 4 | 0 | 1 | 0 | 17 | 3 |
Lorraine
By : 'Phil'
Branch : Glasgow, 104 Bellgrove Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : G32
Very professional, and has good communication processes in place to allow resolution of all matters in a quick and effective ... Read Full Review
Paris
Lorraine
By : 'S.'
Branch : Glasgow, 104 Bellgrove Street
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G1
Renting my flat out with 1-2-Let Agent has been a pleasant experience. All the work was done on time and supervised properly. Property file app allows me to track the account, I find it very useful. I would definitely recommend the agency to potential ... Read Full Review
Lorraine
By : 'Christina'
Branch : Glasgow, 104 Bellgrove Street
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : G44
Delighted with the service I receive from the 1-2-Let Team especially Lorraine, demonstrates a truly professional attitude always goes above and ... Read Full Review
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By : 'Ahmed'
Branch : Glasgow, 104 Bellgrove Street
Services :
Would you recommend ? : Yes
Mar 16, 2025Pathetic honestly nothing describes this more. So much for the so called “emergency line”. How can it be an emergency contact when no one responds or will even respond within an hour. I’ve had no hot water twice on weekends and we just had to deal with it because no one from this incompetent agency ... Read Full Review
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Leah
By : 'Jodie'
Branch : Glasgow, 104 Bellgrove Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : G4
Great customer service from Leah, I had problems with my flat and factors and she helped me sort out the issues promptly and efficiently, I have used different letting agencies in the past and since using 12 Let, I have found Leah to be the most helpful, she fought in my corner over the recent ... Read Full Review
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By : 'Jude'
Branch : Glasgow, 104 Bellgrove Street
Services :
Would you recommend ? : Yes
Feb 25, 2025... Read Full Review
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By : 'Tony'
Branch : Glasgow, 104 Bellgrove Street
Services :
Would you recommend ? : Yes
Feb 4, 2025The flat I was renting was sold while I was staying there. 1-2-let was the company the new owner was using to manage the place. Some guy with keys to my house walked in and started looking around. Turns out one of the other properties 1-2-let manage had a broken toilet. They gave him our keys and ... Read Full Review
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By : 'stephen'
Branch : Glasgow, 104 Bellgrove Street
Services :
Would you recommend ? : Yes
Jan 27, 2025All repairs/problems dealt with quickly and efficiently to satisfactory resolution. ... Read Full Review
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Leah
By : 'ER'
Branch : Glasgow, 104 Bellgrove Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G22
Leah has been very helpful and professional. She responded quickly and was thorough. Our landlord is nonresponsive but she followed through until she got the response needed to get our essential repairs done. Very pleased with ... Read Full Review
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By : 'Simran'
Branch : Glasgow, 104 Bellgrove Street
Services :
Would you recommend ? : Yes
Jan 20, 2025I regret hiring this company for renting a studio flat, i moved 10th jan to till. I am facing lots of issues like no storage for my stuff and flat storage already full with unwanted stuff, fridge is not working, they don’t give me any update i called lots of time . Staff is unhelpful if i could ... Read Full Review
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Leah
By : 'Petra'
Branch : Glasgow, 104 Bellgrove Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G40
Leah was extremely helpful in arranging a fuse board change for us. Great consumer ... Read Full Review
By :
Jan 1, 1970...
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Leah
By : 'P'
Branch : Glasgow, 104 Bellgrove Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G31
I recently had essential repair work carried out in my apartment. Prior to the contractors' visit, I had been dealing with Leah who kept me updated on when I might expect them. Throughout the process, I found Leah to be unfailingly and consistently helpful, courteous and personable. Thank ... Read Full Review
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Kirsty
By : 'ALAN'
Branch : Glasgow, 104 Bellgrove Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : G1
Excellent help from Kirsty once again; always able to diligently assist me on whatever information and guidance I require relating to my property. This can be said for the whole 1-2-Let team, as everybody has been extremely helpful on all aspects of managing my ... Read Full Review
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By : 'Inga'
Branch : Glasgow, 104 Bellgrove Street
Services :
Would you recommend ? : Yes
Nov 5, 2024From first call to view property to last when moving out after 6 years is been excellent service and support. Agents always helpful to any questions and communication on point, if any issues maintenance organised swiftly. Great support! Defiantly ... Read Full Review
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Emma
Paris
By : 'Aiyepeku'
Branch : Glasgow, 104 Bellgrove Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G32
Emma was lovely and patient throughout the process and really ... Read Full Review
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Paris
By : 'Inga'
Branch : Glasgow, 104 Bellgrove Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G41
From first call to view property to last when moving out after 6 years is been excellent service and support. Agents always helpful to any questions and communication on point, if any issues maintenance organised swiftly. Great support! Defiantly ... Read Full Review
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Kirsty
By : 'Michael'
Branch : Glasgow, 104 Bellgrove Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : G31
good service Kirsty from 1 2 let has been ... Read Full Review
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Lorraine
Emma
By : 'Cameron'
Branch : Glasgow, 104 Bellgrove Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G31
Very helpful with our move in experience both last time and this time. Helpful customer service with quick ... Read Full Review
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By : 'Colin'
Branch : Glasgow, 104 Bellgrove Street
Services :
Would you recommend ? : Yes
Oct 11, 2024Rented a flat from 1-2-Let for six months, and at first they were very professional and responsive to any queries. The day we moved in our boiler wasn’t working properly so didn’t have any hot water and sockets in the kitchen were broken, but the boiler was fixed very quickly. However, there were ... Read Full Review
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Paris
By : 'Leeann'
Branch : Glasgow, 104 Bellgrove Street
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : G31
Emmamarie was a great help! She was always super communicative and always around whenever we had an queries or requests. Thanks to her, we had a smooth transition into applying for our flat, to now residing in it. ... Read Full Review
