If I could give zero stars, I would. My experience with Allen & Harris has been nothing short of a nightmare. They have proven themselves to be disorganised, unresponsive, and utterly devoid of empathy or professionalism. Here's why: 1. Horrendous Communication From the outset, communication has been abysmal. They failed to inform us of critical changes in tenancy terms (such as extending a 6month contract to 12 months) and took months to respond to emails about important tenancy changes. When they finally responded, they often appeared confused or uninformed, adding unnecessary stress to an already challenging situation. 2. Delays and Mismanagement Essential repairs took months to address. A broken window, reported in March 2022, wasn’t repaired until July after multiple visits where contractors only measured the frame without progress. Scheduled property visits were frequently missed, wasting my time and causing disruption with no apology or explanation. 3. Uncompromising and Rigid Approach When I went through a personal breakup and sought to amend the tenancy arrangement, their inflexible, punitive approach compounded my stress. Rather than offering support or solutions, they imposed excessive fees and unreasonable demands. 4. Unfair Treatment of Tenants Allen & Harris treats tenants like afterthoughts, despite the fact we are paying clients. Their disregard tenant wellbeing became glaringly obvious when my former partner, who met affordability requirements, was still subjected to unfair guarantor demands. This lack of decency and respect is inexcusable. 5. Profit Over People It’s clear that Allen & Harris prioritises profit above all . The landlord's interests seem to be their only concern, with no consideration the tenants who make their business possible. The handling of our tenancy transition felt like a thinly veiled attempt to push us out and raise the rent to a more lucrative amount. Allen & Harris epitomises everything wrong with estate agents today: exploitative, unempathetic, and incompetent. If you value your time, money, and mental health, avoid this agency at all costs. They have caused me and my former partner immense stress and anxiety, and I wouldn’t wish this experience on anyone .