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4.9/5, 40 Reviews
90% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
68% sales fee satisfaction
68% letting fee satisfaction
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Lisa
Jennifer
By : 'Kai'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : EX4
As someone renting a property the first time, both Lisa and Jennifer were super helpful in answering any questions I had throughout the viewingapplication process, and ensured that everything went smoothly me when I moved into the property. I would not hesitate in recommending Rosewood in future.
By : Pherrit
Feb 6, 2025I'm very pleased for you, Kai - your experience was certainly a lot different to mine - I had a very, very disappointing experience (erstwhile Star Lettings Star Lettings & Property Management Ltd Review by , | allAgents in the summer post final Lockdown. I had been served with a section 21”no fault eviction” due to an issue with mold in the bathroom floor (which it transpired was caused by a “long term leak under the bath”) I still owe money to South West Water because of this. I'd reported the issue with the moldy bathroom floor to Rosewood Property/Star Lettings some two years previously. This notice to vacate was on hold throughout lock down due to Government legislation but didn't do much for my peace of mind during a very difficult time. In my experience it seemed that the landlord always came first (I was told "I should be grateful" for the leniency the landlord had shown me during a time when Government law over-rode Landlord jurisdiction anyway!) and I lost half my deposit even when I cleaned the house as requested though it was difficult given the underlying mold issue that should have been addressed when I raised two years previously. I was also told that the flat would be completely renovated as the landlord planned to turn the place into an AirB&B (which has happened). So I left the place completely empty with a clean up as best as I could (thinking I wouldn't overly invest too much time in it, given the renovation would be going ahead anyway (for example the oven was very old and had been fixed 2x during my tenure - so I doubted they'd be using that for a brand new AirBnB) After moving I contacted Rosewood Property/Star Lettings about my deposit but Star Lettings tried to withhold my entire deposit, in the end I managed to get back half of this, but not without a struggle. I needed the money as it certainly wasn't easy finding a new flat immediately post lock down
Rosewood Property
6 Northernhay Place, Exeter, Devon
EX4 3QJ
01392 247700
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 5 | 1 | 27 | 3 | 1 | 0 | 1 | 0 | 2 | 0 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 68% | £155,000 | £160,000 |
| Lettings | 100% | 68% | £550 | £3,000 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
No procedure set.
Last updated at 5/1/2024, 5:45:10 AM by allAgents
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Jennifer
By : 'Tom'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Owner )
Would you recommend ? : No
Jennifer Wreford was professional, efficient, empathetic and had the experience to think and operate outside of the box. She was incredibly helpful our family and we are very happy recommending ... Read Full Review
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Joanne
By : 'Claire'
Branch : Exeter, 6 Northernhay Place
Services : Sales( As a Vendor )
Sold price : £155000
Would you recommend ? : Yes
Postcode : EX1
I have dealt with Cara both as a tenant, and landlord, nearly 25 years. After nearly 20 years of renting, we decided to sell our rental property and so Rosewood was the natural choice to sell the property on our behalf. Thanks to fantastic letting management by Jenny, Will and Lisa, the condition ... Read Full Review
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Lisa
Jennifer
By : 'Sarune'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Sold price : £1200
Would you recommend ? : Yes
Postcode : EX4
I had the best experience with the agency! Very professional and ... Read Full Review
By : Pherren
Mar 30, 2025I'm very pleased for you Sarune that you had such a great experience. I dealt with the same individuals at Rosewood Property (erstwhile Star Lettings) and I'm afraid my experience was parallels apart ...
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Lisa
Jennifer
By : 'Younuo'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4
Thanks to lisa and jenny's help, our first time renting a house in the UK went very smoothly, and we had a very good ... Read Full Review
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Jennifer
Lisa
By : 'Linda'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4
Excellent service from start to finish when renting through Rosewood ... Read Full Review
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Jennifer
Jennifer
By : 'Gemma'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX4
As first time landlords we have relied heavily on advice from Jenny and Jo. They have proved to be friendly, approachable, positive and a fount of all knowledge. They have proved whole team has supported us through every step of the process and we’re extremely grateful ... Read Full Review
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Jennifer
By : 'Serena'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX20
Jennifer was charming and charismatic. A professional, her knowledge of the market was invaluable and her support of our situation was unrivalled. She always went the extra mile us and we could not be happier with her services and the tenant she found ... Read Full Review
By : Linda Davies
Mar 5, 2025We have been with rosewood properties for over 20 years.the service remains the same every year Excellent. Jennifer lisa and Will are alway there to assist with anything we need. We would recommend...
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Joanne
Lisa
By : 'Andrea'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4
Very happy! I was looking a place to rent before starting to work and I was a bit in a rush and anxious. They were both very helpful and responsive, explaining all the process to me and keeping me informed about my application. They also helped me when the landlord was difficult to ... Read Full Review
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Jennifer
Lisa
By : 'Nyemun'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4
Haven't had the opportunity to meet other agents who have been this thoughtful and caring. Lisa and Jenny have provided the best and qualitative services there are, they have gone above and beyond to ensure that our transition into our apartment was seamless and comfortable. Thank you, God bless ... Read Full Review
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Lisa
By : 'Lyvan'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4
Thank you, miss Lisa very appreciate I’m very happy ... Read Full Review
I’m very happy
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Lisa
Jennifer
By : 'Kai'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX4
As someone renting a property the first time, both Lisa and Jennifer were super helpful in answering any questions I had throughout the viewingapplication process, and ensured that everything went smoothly me when I moved into the property. I would not hesitate in recommending Rosewood in ... Read Full Review
By : Pherrit
Feb 6, 2025I'm very pleased for you, Kai - your experience was certainly a lot different to mine - I had a very, very disappointing experience (erstwhile Star Lettings Star Lettings & Property Management Ltd...
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By : 'Pherrin'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : EX4
Terrible - I was served a section 21 after reporting mold - they then turned the place into an AirBnB - struggled to get only half of deposit ... Read Full Review
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Joanne
By : 'Gingell'
Branch : Exeter, 6 Northernhay Place
Services : Online Auctions
Would you recommend ? : Yes
Postcode : TQ1
Refreshing to have a friendly and knowledgeable agent who is willing to go the extra mile! There are a number of agents in the area who really could do with taking a leaf out of your book. Keep up the good work and continue your success - you deserve ... Read Full Review
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By : 'Caroline'
Branch : Exeter, 6 Northernhay Place
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : EX1
Fantastic service from the Rosewood team! 10/10 would recommend. Great advice when I spoke to them on the phone and will definitely use their services in the ... Read Full Review
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Joanne
By : 'Imogen'
Branch : Exeter, 6 Northernhay Place
Services : Sales( As a Buyer )
Sold price : £160000
Would you recommend ? : Yes
Postcode : EX1
My partner and I have had an excellent experience with Rosewood Property. They showed us around our new home with excitement, sound knowledge and a willingness to answer any questions we had. Communication was swift and effective and any updates were clearly and quickly dealt with. Both agents were ... Read Full Review
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Lisa
By : 'Abi'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : EX3
Lisa was really helpful and responded promptly to any queries. They were a fab liaison with our landlord. Highly recommend renting through them, from a ... Read Full Review
By : Pherrie
Aug 24, 2024Hi Abi, I'm very pleased you were treated so well - but I'm afraid this does not match my experience with Rosewood Property (erstwhile Star lettings) as a tenant Please see below : I had a very, ...
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Lisa
Jennifer
By : 'Kayleigh'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EX1
Amazing!! A wonderful company to rent through, communication was quick and easy, any issues were dealt with swiftly and professionally, we mostly dealt with Lisa and Jenny who were just great! Lisa sent a lovely email response when she found out that we were leaving the property which I’m ... Read Full Review
By : Ferrie
Aug 13, 2024I'm very pleased for you, Kayleigh - your experience was certainly a lot different to mine - I had a very, very disappointing experience with Rosewood Property (erstwhile "Star...
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By : 'F'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX2
Helpful team, timely management visits, queries answered promptly. Happy Tennant. Happy ... Read Full Review
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Jennifer
Lisa
By : 'Ebor'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : EX37
I am very impressed with the service I have received, they are responsive and go the extra mile to resolve issues that ... Read Full Review
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By : 'Louisa'
Branch : Exeter, 6 Northernhay Place
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : EX4
They take all the hassle out of being a ... Read Full Review
