The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
1.3/5, 27 Reviews
5% Recommended
Share On : 
By : 'Harry'
Services : Other()
Would you recommend ? : No
Postcode : DA4
DO NOT USE MUVE CONVEYANCING!!!! Please do not be fooled by all the AI reviews placed on the Trustpilot. Muve are the most incompetent company I’ve ever dealt with and made my life hell almost 6 months. I can’t express the stress and frustration experienced caused by ‘conveyancers’ based in Sri Lanka that simply do not understand the process nor have the ability to deal with it. There were 3 people in my chain including a cash buyer and one going into rented so on paper, a very straight forward transaction. More so, 2 of us were using Muve as were ensured this would make it more seamless. Muve were instructed on the 18th of November with ample time before the stamp duty holiday finishing on the 31st March but due to countless issues, unfortunately this did not happen. The main reason is due to Prageeth (my 1st of 3 handlers) as it came to light in February (over 8 weeks after instruction) that the management pack (my flat being leasehold) had not been requested by Muve, despite me providing all information the management company 8 weeks prior. Naturally this was very concerning but to make things worse, at this point that Prageeth simply stopped replying to emails. This went on 2 weeks and eventually after me emailing 45 times per day, another handler was appointed. Prageeths ‘manager’, Roger was copied into all emails but did not respond at any point during the 5 and a half months - not convinced he even exists! This left me chasing the management company on their behalf, as well as the service charge company then forwarding their emails as Muve were lying by saying they hadn’t sent them!! Should the management pack not have been left dormant 8 weeks and provided Muve didn’t have any other disasters, the would have been competed prior to the stamp duty holiday. Unfortunately, due to the above and various other issues experienced along the way, I was the left to foot £2,500 additional stamp duty, £800 additional mortgage payment as my rate expired on 31st march and on top, additional leaseholdmanagement fees as they reset on this date. All in all, due to Muves incompetence I’ve absorbed over £4,000 in charges, above what the conveyancing costs already are. As the company is based in Sri Lanka, you cannot talk to anyone on the phone and emailing is also a waste of time. Multiple completion dates were failed by Muve and all they could do was blame the other side, which was more frustrating, as this was also Muve. After discussing with the others in the chain post completion, they are also complaining with the service provided by Muve - even the party who hadn’t used Muve as they went into rented on the agreed completion date, which was failed and ended up being 4 weeks later. There are hundreds of seemingly perfect reviews on here which manage to dilute the genuine ones but don’t be fooled, as I was!! Please use an actual conveyancing firm who are capable of doing their job.
Value for money
Service
Quality
Muve
Oriel House, 26 The Quadrant, Richmond, Surrey
TW9 1DL
020 3907 4409
Share On : 
By : 'Harry'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Other
Would you recommend ? : No
Postcode : DA4
DO NOT USE MUVE CONVEYANCING!!!! Please do not be fooled by all the AI reviews placed on the Trustpilot. Muve are the most incompetent company I’ve ever dealt with and made my life hell almost 6 months. I can’t express the stress and frustration experienced caused by ‘conveyancers’ based in Sri ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'Ethan'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Other
Would you recommend ? : No
Postcode : BA11
You get what you pay . I chose to instruct MUVE after they gave me a favourable quote they reached out to me with a friendly team. Don’t be fooled. Unfortunately I have encountered a lack of urgency, care, understanding or accountability from MUVE and have been given one too many excuses. I have ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'Stuart'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Other
Would you recommend ? : No
Postcode : DA16
Absolutely disgraceful firm – avoid at all costs! They have knowingly broken a court order, unlawfully withheld my money, and left me homeless, despite being fully aware of the consequences. Instead of following the law, they have chosen to act dishonestly, enabling one party to block a legal ... Read Full Review
Value for money
Service
Quality
Absolutely disgraceful firm – avoid at all costs! They have knowingly broken a court order, unlawfully withheld my money, and left me homeless, despite being fully aware of the consequences. Instead of following the law, they have chosen to act dishonestly, enabling one party to block a legal payment with no justification. Their conduct is not just unprofessional—it’s unethical and potentially illegal. If you value your rights, your money, and your peace of mind, stay far away from this firm!
Share On :
By : '1000carrotgeezer'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Other
Would you recommend ? : No
Postcode : CT1
I feel completely scammed by Muve solicitors. I lost four months and £525 on my flat purchase with absolutely nothing to show it. These people are professional scammers. My nightmare started with my assigned conveyancer, Thimira Subasingha, who would never answer calls and just sent copypaste ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'Klea'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Other
Would you recommend ? : No
Postcode : E3
My experience with Muve Conveyancing was a nightmare from start to finish. Their lack of communication and transparency was appalling and they continuously failed in their duty to inform me about crucial aspects of my transaction. As a firsttime buyer, I was left in the dark about additional ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'AC'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
Beyond awful. Had to give 1 star, but would quite have happily gone for minus stars. Took 5 months for a really simple move, had to chase them constantly for really simple things. They also aren't based in the UK. They ended up causing me significant financial distress, as they didn't read a ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'J'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
DO NOT USE MUVE! I would put 0 stars if I could. It appears the 5 star ratings are fake. Quite possibly the worst company I have ever encountered. I have been given a 16 week time frame to complete, and I’m currently on week 20. They use a portal to track progress, and only 37% of it is ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'PP'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
The challenge of writing a review for a company as bad as Muve is having so many examples of incompetence and failure that chronicling them to save future users time and money would be too tedious and lengthy for victims in waiting to read. So I'm going to go with my top 4 most frustrating ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'Blake'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
I would strongly advise anyone considering Muve for conveyancing to run the other way! My experience with Muve has been nothing short of a nightmare, filled with broken promises, delayed timelines, and blatant disregard for their contractual obligations. Despite the numerous glowing reviews on ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'VERY'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
This company are totally incompetent and should be struck off/deregulated. They are an absolute joke! They have cost me £1,000s due to their delays, lack of action and communication. They have failed me on every level. I could have sold, completed and exchanged on my house several times over ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'Martin'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : Yes
Great service with an online tracking portal. I moved in about 10 ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'AJ'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
Avoid at all costs - They were so poor they eventually offered me a 50% refund on their fees if I went with another conveyancer after losing my buyer. ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'Elizabeth'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
I cannot express how utterly shocking this company is!! Our buyer is using them, 7 months in and we are still waiting for an exchange! They LIE, they are incompetent and you will be beyond disappointed with the disgraceful service. We are about to pull away from our buyer due to the utterly ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'Michelle'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
Awful customer experience- Muve have cost me many £1000s. I am beyond disappointed with their service and lack of communication. I cannot recommend to anyone for fear of causing them a similarly painful experience. (I never normally write anything negative but they have ignored me now for nearly 10 ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'Ankaroo'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
I was told a few weeks back that my purchase was the smoothest Sassindu had dealt with, only 7 weeks from start until ready to exchange, I wanted to exchange in one month and complete the next, the sellers were happy with this but Muve said I couldn't do that but could not say why, my sellers ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'Michelle'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
Steer clear this is the worst service I have ever encounted. The errors and mistakes this compnay makes and delays we have encountered, the way they interact with the customer is appalling. I urge you to use a solicitor that can pick up the phone and commicate with the other solicitor. The stress ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'lunalubell'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
1. I've had nothing but lies the whole way through. 2. When I called them out on it they suddenly upped their game but sadly fell back into ways. 3. Communication is awful. No one answers their emails, everything is done on the phone so there's no audit trail to their lies. 4. I've had to ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'Bertie'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
Avoid at all costs The pits of a company. I'd take all of the glittering 5 star reviews with a pinch of salt, a large pinch..... Account manager Anupa was not on the ball. He never provided updates. Never returned calls. Anupa was rude on several phone calls. Lodged a complaint about the ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'Mostafa'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
Terrible experience. First time buyer here, we were told the process will take 6 to 8 weeks, now 12 weeks in, they haven't finished initial steps of the process yet. Each communication with their legal team takes weeks, so if you need a few round of clearing things up, you're in for a tedious ... Read Full Review
Value for money
Service
Quality
Share On :
By : 'Paul'
Branch : Richmond TW9 1DL, Oriel House, 26 The Quadrant
Services : Letting( Accounts )
Would you recommend ? : No
No stars shockingly poor service no communication constantly having to chase constant push back complete date due to lack of action very very poor never know anything so bad Promised call back promised action but nothing complaint logged replied promised action but again nothing. Honestly ... Read Full Review
Value for money
Service
Quality