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4.5/5, 56 Reviews
89% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
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Michelle
By : 'Betty0414'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : KT
We chose the Oaks agency to administrate our first flat, and Michelle contacted us. As we all know this is the most stressful term, especially for us as we had 2 weeks to move in. But she was well-organised and always up to date. I know we were in safe hands, and we can still count on her if we have any questions about the flat!! All went smoothly, thanks for her good problem solving skill and her kind personality. I reccommend to anyone! :)
Oaks Property (UK) Ltd Complaints ProcedureAs a member of The Property Ombudsman Service (www.tpos.co.uk) for both Sales and Lettings,
we aim to provide the highest standard of service to all of our clients and
customers, in line with the relevant Codes of Practice. One of the requirements of our membership of the
Ombudsman Service is that we have a process for assessing complaints about our
service, appropriate to our company’s size and structure.All branch staff will deal with any normal day to
day problems on a one to one basis; but if you wish to make a formal complaint (such
as “I am not satisfied with the standard if your work/ conduct/ behaviour/ etc.
and I wish to make a formal complaint”) then you will need to put your
complaint in writing, setting out your concerns (including any related
documents – terms of business, tenancy agreement, inventory etc) and send it to
either Mia Watkins or Alana Pittman at our head office: 24 West Street, Epsom, Surrey KT18 7RJ.We will acknowledge
receipt of your letter promptly and then begin to investigate your complaint in
accordance with our established “in-house” procedures. A reply will be sent to you within ten
working days of receipt of the original letter. You will be invited to make any comments that
you may have in relation to this response.Subsequently, if you remain dissatisfied with the
way we have handled your complaint, please write to our managing director Robert Tuke at our head office: 24 West Street, Epsom, Surrey KT18 7RJ.Finally, having exhausted our in-house procedures,
if you are still not satisfied with our response, you may refer your complaint
to:
The Property Ombudsman
Milford House43-55 Milford Street
SalisburyWiltshire SP1 2BPTel: 01722 333 306 Fax: 01722 332 296
Last updated at 11/27/2013, 7:54:49 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £850 | £900 |
Oaks Property (UK)
24 West Street, Epsom, Surrey
KT18 7RJ
01372 745 745
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Christopher'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : KT17
OAKS ARE THE BIGGEST THEFT AGENTS I EVER HAD THE MISFORTUNES TO DEAL WITH.. CIN JOBS WHEN YOU ASK FOR DEPOSIT... Read Full Review
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By : 'tenant'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : KT18
I have been a tenant for a few years now and up till now been very happy! Since oaks have become part of 'leaders' the management team are very unfriendly and not very helpful! Im not sure whats happened to the original team? But if you are going join 'leaders' then at least make sure you still... Read Full Review
Kept the original team in the management office
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By : 'shs'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : KT17
Agents were very helpful in finding someone for my flat - 2 hours is all it took. Everything went smoothly and very straight forward. The renewal was just as easy. They were very very helpful when I decided to sell my property and had to ask the tenant to leave. Highly... Read Full Review
Good fees and advice
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By : 'Phased'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : KT19
I am extremely unhappy with Oaks Property, the tenant they found is awful, has defaulted on rent and has done serious damage to my property. Oaks have obviously not vetted the tenant as they said they would and now have just left it to me, the customer, to pick up the pieces...and the... Read Full Review
Treat customers with more loyalty rather than just chasing the cash.
By : Mia Watkins
May 1, 2014Dear Sirs We are very disappointed to read your review. Looking at our records we do not have any notes regarding a tenancy like this. Could you please contact me on 01372 745 745 as I would like ...
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Mia
By : 'Andrew'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT19
I also dealt with Mia Watkins. I chose Oaks as I had previou sly been a tenant, and found them an excellent company to deal with in all areas of property management from a tenant's perspective. My recent experience of them with me being a (first time) landlord has also been excellent. From... Read Full Review
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By : 'Deborah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT19
When we were first looking for property both of the agents we were speaking to were really helpful and polite.They kept us up dated at all times which takes a lot of the worry out of finding somewhere to rent. Whenever we had any problems with the property they always tried to get things sorted... Read Full Review
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By : 'Joel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT19
Really impressed ! Made me feel really comfortable and went that extra mile to help me find the exact property I was looking for for. Thank you for all your help and hard... Read Full Review
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By : 'Happymover'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT18
I have recently completed renting a property through Oaks in Epsom. They have been a pleasure to work with through out. They were helpful in finding the property originally when other agencies had been less so, and had plenty of choice. They took time to explain and characteristics of the property... Read Full Review
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Lawrence
Matt
By : 'lucy'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : KT1
i had a viewing over a week ago (Monday 12;15) i was suppose to see Matt but im sure it was Laurence i saw i called the agency after i went to get advice so i could look into renting the property, i was told i would receive a call back asap. i still haven't heard or been emailed any response, i... Read Full Review
given me more support and advice on the options i could have tried. been polite and let me take my time rather than make me feel unwelcome given me feedback that i was told i would recieve
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By : 'the'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT19
Have been dealing with this agency for many years and up til around a year ago the standard has slipped. There have been a few staff leaving and that seems to be the problem. No one seems to know what the other is doing which had caused lots of mix ups, the management is just not up to the old ... Read Full Review
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Paul
Chris
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT19
Oaks property sold this property for me after previously acting as agent for letting for 2 years. Not only did they quickly find a prospective buyer at a reasonable commission, they were particularly helpful in expediting the completion. For example, they assisted me with a considerable number of... Read Full Review
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By : 'Sean'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT17
The Oaks Property staff were very professional and helpful, answering all queries I had in a timely manner. They made the process of renting a new property simple and... Read Full Review
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Lawrence
By : 'John'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT18
The service was good and efficient and staff members, including Lawrence Suttonword were all professional and helpful. Had our tenancy agreement all tied up within 5 days. Will definitely contact them again if we require to do... Read Full Review
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Mia
Georgia
By : 'Ruthi'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT18
Both Mia and Georgia at The Oaks in Epsom have been so helpful with everything to do with our move. We had had a really bad experience and had to move out of where we were living within 10 days of moving in, with little to no help from the agent that we had previously moved with. We needed... Read Full Review
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Mia
By : 'kelly'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT19
Our property had a lot of viewings from the moment it was available, Oaks found suitable tenants very quickly and the process from finding them to them moving in was seamless with no problems. I am very happy with their... Read Full Review
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Lawrence
Laura
By : 'Ian'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT18
I initially visited Oaks as found their selection of properties available to match my requirements more so than any other agent in Epsom. From start to finish, having had dealings with Lawrence, Laura, Mia, Georgia & Lily, I found their service to be extremely professional, efficient and more ... Read Full Review
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By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT18
A very professional team that have now found good tenants for my property on 2 occasions in good time so as to avoid voids. A new flat with some snagging issues and they have liased with contractors/ tenants to resolve. Email bills/ payments direct into my account without issue. All in all ... Read Full Review
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Laura
Mia
By : 'Claire'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT19
It all happened so quickly, from finding the property, to viewing and then moving in. Laura and Mia made the entire process seamless and easy. I would definitely recommend Oaks to friends and family and would use them again in the... Read Full Review
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Laura
By : 'Nerijus'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT19
Oaks was very helpful with helping me to find new home! Agent who showed me the house was Laura, from the first viewing it took me a week to move in. Will highly recommend to everyone! Also thank you for a small surprise... Read Full Review
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Michelle
By : 'Betty0414'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT
We chose the Oaks agency to administrate our first flat, and Michelle contacted us. As we all know this is the most stressful term, especially for us as we had 2 weeks to move in. But she was well-organised and always up to date. I know we were in safe hands, and we can still count on her if we... Read Full Review
