They arranged three property inspections and did not turn up for any of them, as they had either not diarised the appointments or had put them in the diary for the wrong date (as in a month in the past). They eventually turned up 3 1/2 hours late for the first appointment, but that was only because we called them and asked where the hell they were. We didn't bother calling them the last two times - why waste any more of your day for an inspection that is not for your benefit anyway? They tried to threaten and bully us into lying to any prospective new tenants about the many problems we had with the property/landlord/Abbotts by refusing to give a reference to our new landlord, but backed down when we threatened legal action. When our heating failed in the coldest part of the winter the landlord arranged for an Abbotts-recommended gas fitter to fix it - apparently Abbotts then called the man and told him not to fix the heating as it "had been dealt with" which was a blatant lie and left us freezing for 4 more days. And good luck getting your deposit back! Even if the independent inventory clerk is adamant that every penny should be repaid and the landlord agrees immediately, don't expect to get your money back within the contractually-agreed time. They do not even give a reason for the delay - it just seems to be a case of "we can muck you around so we will". Avoid this shambolic agency like the plague!