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4.8/5, 14 Reviews
100% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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By : 'Barry'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : TW10
The staff at Lords were very helpful proffesional and understanding dealing with a difficult situation in the sale of a property Their knowledge and experience helped us through the sale and stayed with us every step of the way to completion
By : Guy Hodge
Aug 6, 2013Dear Barry, Thanks for the review. I’m glad that the tenants eventually moved and you were able to get the property sold. I suspect that John, Marilyn and Sandra will miss your regular visits! Hope all goes well and thanks again, Kind regards, Guy Hodge Managing Director Lords Estate Agents md@lordsonline.co.uk
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Lords Estate Agents (Kingston upon Thames & Surrey)
406 Richmond Road, Kingston Upon Thames, Greater London
KT2 5PU
020 8546 6688
THE LORDS PARTNERSHIP LIMITED’S (“LORDS ESTATE AGENTSâ€)
GRIEVANCE PROCEDURE.
1. Lords Estate
Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the
highest standards of service to all of its customers. To ensure that their
interests are safeguarded and in the rare event that a problem arises, a
complaints procedure has been introduced. This provides for the matter to be
dealt with internally by the management of the Company, and in the event that
we are not able to deal with the issue to the mutual satisfaction of both
parties, by reference to The Property Ombudsman.
2. If you believe
you have a complaint, please write in the first instance to The Managing
Director at:
The Lords Partnership Limited, 56-58 Wood Street, Kingston
upon Thames, Surrey, KT1 1UW
3. A complaint will
wherever possible be acknowledged within 24 hours but no longer than 3 working
days, investigated thoroughly in accordance with established in-house
procedures and a formal reply will be sent within 15 working days of receipt of
the complaint.
4. If the
complainant is not satisfied with the outcome of our initial investigation,
they are provided with a further opportunity to have the complaint reviewed by
another of the Lords Directors by writing again to the address shown
above.
5. In the event that
the final review as detailed above still fails to satisfy the complainant, then
the complainant is at liberty to have the matter referred to the Property
Ombudsman. We will submit our file to the Ombudsman on request and subject to
consent. The complainant is also entitled to have their complaint referred to
the Ombudsman should we fail to deal with matters promptly or not complied with
our in-house complaints procedure within 8 weeks from the date we receive a
written notification of the grievance.
If, as a customer of Lords, you have any questions regarding
the above, please contact your local office, write to the Managing Director at
the address above or email md@lordsonline.co.uk
Last updated at 6/8/2012, 10:11:22 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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John
By : 'George'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT2
Just wanted to say a big thank you to the Lords team at ham office who helped us sell our flat to enable us to relocate. From meeting 3 estate agents for quotes at the start, it was clear that we wanted to work with Lords and decided straight away after meeting John. Their local knowledge,... Read Full Review
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By : ''
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Excellent throughout the whole process. If we had a concern a quick visit and chat put our minds at rest. If a query could not be answered then they would e mail us with an answer usualy within 24... Read Full Review
By : Guy Hodge
Jan 15, 2014Dear Just after Christmas, Thank you for the really positive feedback of our Ham Office. Much appreciated! Kind regards, Guy Hodge Managing Director Lords Estate...
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John
By : 'Victoria'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT2
My husband and I bought our new home through Lords. Throughout the purchase we dealt with John. John was a pleasure to work with. He had detailed information about the property at all times and was able to answer all of our questions promptly. He was extremely professional. It is not often that ... Read Full Review
By : Guy Hodge
Dec 19, 2013Dear Ms Hood, Thank you very much indeed for posting such a lovely review and for endorsing the service you received from John and the team at the Ham Office. I hope you are really happy in your...
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John
Marilyn
By : 'Francesco'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW10
It was a great pleasure having to deal with Lords. From day one to the date of completion they were extremely professional yet friendly. I would have no esitation in recommending them to anyone. John, Marilyn thank... Read Full Review
By : Guy Hodge
Dec 19, 2013Dear Mr Miglionico, A lovely thank you! I am really please that my team at Ham provided you with a service that you will recommend. Thank you for the review and for using Lords in your property...
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By : 'David.'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT2
Very good service. Tolerant and flexible. Happy to do that little bit extra. Many thanks for agood service. Extra.... Read Full Review
By : Guy Hodge
Oct 28, 2013Dear David, Thank you for taking the time to post a rating on the allagents website. Much appreciated. Kind regards, Guy Hodge Managing Director Lords Estate agents...
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John
Marilyn
By : 'Jones'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT2
I dealt with a number of different individuals at the Ham office. Both Marilyn and John were helpful in overcoming some 'issues' in the relationship with the buyer of our house. Ultimately this helped in terms of moving the sale... Read Full Review
By : Guy Hodge
Oct 14, 2013Dear Jones, Thank you for the review and for instructing Lords to sell your home. I am delighted that Marilyn and John were able to help you. Kind regards, Guy Hodge Managing Director Lords...
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By : 'Rob'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT2
The team at Lords were fantastic from start to finish. We wished to sell three garages from an estate left to us and they could not have been more professional. They were honest in their market appraisal, realistic with figures and timescales and then diligent when an offer was accepted until... Read Full Review
By : Guy Hodge
Aug 16, 2013Dear Mr Arthur , Thanks for the glowing reference and the fantastic review of the team at the Ham Office. It was a pleasure to do business with you and was always a real pleasure to work for...
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By : 'Barry'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW10
The staff at Lords were very helpful proffesional and understanding dealing with a difficult situation in the sale of a property Their knowledge and experience helped us through the sale and stayed with us every step of the way to... Read Full Review
By : Guy Hodge
Aug 6, 2013Dear Barry, Thanks for the review. I’m glad that the tenants eventually moved and you were able to get the property sold. I suspect that John, Marilyn and Sandra will miss your regular...
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John
Marilyn
By : 'Josh'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT2
A big thank you to John, Marilyn and Sandra for all your help and assistance in helping me purchase my first property! I am utterly grateful in aiding me on my journey to secure a place on the property ladder. Being that it can be a scary concept to first buyers (which It was!) I really appreciate... Read Full Review
By : Guy Hodge
Jul 31, 2013Dear Josh, Buying your first home and climbing onto the property ladder can be a daunting prospect. At Lords we have always believed that you only get one chance to make a first impression and I...
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John
By : 'Mrs'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : SW19
Excellent service John, thank you. Great investment advice given. Would highly recommend you and your staff. You were extremely informative, knowledgeable and helpful. Thank you for all your patience when dealing with... Read Full Review
By : Guy Hodge
Jul 31, 2013Thank you for the wonderful review Mrs Robertson. I am extremely pleased that we were able to give you the help and guidance you needed. Lords is very much a family business and “Patience†is...
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By : 'Louise'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT2
I would like to thank all the staff at Ham for their unlimited patience and help in assisting me to find a suitable property. I would highly recommend you to anyone looking to buy or sell their... Read Full Review
By : Guy Hodge
Jul 31, 2013Dear Louise, Thank you very much indeed for the 5 STRAR review on allagents.co.uk Ham is a lovely area and I am sure you will be really happy in your lovely new home. Your feedback is greatly...
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By : 'Mark'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : KT2
very professional and attentive helpful with all general questions. Follow up and email reply's quick and concise will recommend to... Read Full Review
By : guy Hodge
Jun 5, 2013Hi Mark, Thank you very much indeed for the positive feedback. Glad we could help. Kind regards, Guy Hodge Managing Director Lords Estate...
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By : 'Very'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT2
The property was a Probate sale for my deceased Grandfather. Lords went above and beyond in assisting me. From helping me to find house clearance companies/valuers, arranging the emissions testing, even letting non-vendors into the property for me to save me taking time off work. For EVERY... Read Full Review
By : Guy Hodge
May 17, 2013Dear Kate, Thank you so much for such a glowing testimonial. I am genuinely pleased that we were able to help you through the sale of your family home at what must have been an extremely...
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John
Marilyn
By : 'Stewart'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT2
I would like to say how pleased I was with Lords Estate Agents. Both John and Marilyn and indeed all the team were superb. Guy Hodge the owner assisted as well to make sure that all went well and I can not say enough about there great attitude, understanding, proffessionalism and dedication on my... Read Full Review
By : Guy Hodge
May 13, 2013Thank you for the great feedback Stewart. I am really glad that we got there in the end and wish you the very best with your new life in Wales. If you ever decide to move back to Kingston, give...
