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Huntingdon, PE29

4.8/5, 370 Reviews
98% Recommended

98% sales valuation accuracy

67% letting valuation accuracy

100% sales fee satisfaction

82% letting fee satisfaction

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1 Star Review
UserName

Katie

By : 'Former'
Services : Letting(As a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : PE29

Jun 23, 2014
People found this helpful2

First let me say that this review is from my limited experience with HarveyRobinson as a lettings company from a tenants perspective. For all I know they may be quite good for sales/buying. We had people visiting the property without notice and when we were not there to see them. Emails were sent to HarveyRobinson by the landlord prior to this to notify of the visit but no contact was made to us fro HarveyRobinson. We informed them of leaks in the shower and of problems with the kitchen units but never heard anything. When I chased them up after 2 weeks they said they had no record of the conversation and said I had never even called (I did offer to show them my itemised phone bill at this point). In a dispute with the neighbours the agent provided no support whatsoever, heavily biased towards the idea of "it's not your house, just be quiet and don't make a fuss". A sentiment echoed when they tried to coerce us into renewing our tenancy for 12 months..... which we resisted, but surprisingly we were given notice to leave less than a month later with no explanation. Once notice had been given we duly found somewhere else to live. Following a full 48 hour cleaning session with 4 people working plus a professional carpet and window cleaner we left the property, to my eyes in better condition than we had been given it. Following the inspection of our £1000+ deposit all that they were prepared to offer back was a pittance of £150. A draught excluder had become detatched from the letterbox, duly chargin us over £60 for a full replacement letterbox in the door rather than a simple repair. A blind that we had used just 3 times in our entire tenancy they claim has "ingrained dirt" on it which they are insisting on a full replacement for rather than simply a cleaning. another £60+ taken from us. The final straw was an area I had meticulously made good with sanding and repainting with a flawless colour match they claim is "extremely scuffed and requires repainting so another £50+ gone. So it seems that between the landlord, HarveyRobinson and the third party company that they use to perform inspections we are paying to have the house redecorated when it is grossly unjustifiable. At no point did they inform me of an any appeals process as adopted by the organisations set up by government to protect tenants deposits. In short, if you're a landlord hen you're onto a winner, because most likely you will get all (if not most) of the tenants deposit back. If you're a tenant, avoid HarveyRobinson and Peter Lane like the plague. Thanks for reading A former tenant very glad to be rid of HarveyRobinson


What agent could do to change your mind?

They could have a much more reasonable understanding of wear and tear, not be so biased to the side of the landlord and vastly improve their mid-tenancy inspections (these were woeful).

Was this helpful?:

By : harveyrobinson

Jul 3, 2014

Dear Former Tenant, We are sorry that you feel you have received poor service from harveyrobinson, we were surprised to read of your dissatisfaction and we would like to address the points you have raised as follows: Access to properties are always arranged with the tenants, unfortunately on one occasion the Landlord had organised a contractor to attend and not notified us therefore meaning we were unable to notify you in turn. Once you contacted our office we offered our sincerest apologies and made the Landlord aware that all access must be agreed via ourselves. In relation to the shower leak, this was reported as a small area of damp appearing in the living room at10pm on a Saturday by email. A contractor then attended with the Landlord at 4pm the following Tuesday some 72 hours later. Please note that during out of office hours, emergency contact details are provided to all tenants in the event that they require immediate assistance. In relation to the dispute with the neighbour of the property, unfortunately we do not manage this property so we advised you what can be done in terms of legality. We would always advise tenants to see if a they can reach a peaceful resolution with the neighbours as an initial stage to avoid any further issues arising. In relation to the tenancy renewal the Landlord had asked if you would be willing to sign for a further 12 months, instead of only a 6 month agreement as originally requested. When you declined this, the Landlord accepted and we continued with a 6 month agreement, you were at no time being coerced, rather it was asked if it would be possible. Notice to end the tenancy was given four months later at the Landlords request, as they required the property back. In relation to the end of tenancy check out, the draft excluder had been forcibly broken off the door. This was then checked by an independent contractor who advised it could not be repaired as parts were missing which was why the charge to replace the item was put forward. The cost of the blind replacement was removed as agreed by your Landlord after you had disputed this point. The wall in the bedroom was clearly documented as scuffed and marked on photographs taken at the end of the tenancy and the charge put to you was to re-decorate the affected wall only and not the entire room. Charges put to tenants for any end of tenancy are used to carry out the works that have been charged and go to the contractors directly. In relation to the deposit, all tenants are provided at each renewal and the beginning of the tenancy with documentation relating to where their deposit is held and this also informs tenants of how to raise a dispute if they wish to do so. If you wish to raise any further issues relating to your tenancy with harveyrobinson, please address these to lettings@harveryrobinson.co.uk and we would be more than happy to respond to you directly.


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales98%100%£57,000£2,900,000
Lettings67%82%£650£1,600
Areas covered
  • Huntingdon
  • PE19
  • PE28
  • PE29
  • St Ives
  • St Neots
Address

Harvey Robinson
91 High StreetHuntingdon, Cambridgeshire
PE29 3DP
01480 454040

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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5 Star Review
UserName

Monta

By : 'Graham'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE29

Dec 1, 2023
People found this helpful0

Its's been 2 years since my last review of Harvey Robinson Lettings and I'm pleased to say my opinion of them remains unchanged, they are a delight to deal with and remain as efficient as ever. Monta along with all the team are most considerate, don't leave issues hanging about and... Read Full Review

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Sam is one of the rudest ...

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1 Star Review
UserName

Sam

By : 'Tenant'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SG18

Jul 8, 2022
People found this helpful1

Sam is one of the rudest people I have ever come across. She is pushy, demanding and cannot listen to half a sentence without interrupting. I work on sales myself and would never speak to a client on contact like... Read Full Review

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12 Blea ...

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5 Star Review

By : 'Simon'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PE28

Oct 21, 2021
People found this helpful0

Everyone at the branch has been a pleasure and most helpful. I would be delighted and look forward to working with these guys in the future. Thank you, it's been a... Read Full Review

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Harvey Robinson Lettings at ...

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5 Star Review
UserName

Debbie

By : 'Graham'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PE29

Oct 13, 2021
People found this helpful0

My dealings with Harvey Robinson Lettings at Huntingdon have been exemplary; accurate, honest and expedient on every occasion. Debbie set up and manages our account superbly and Lisa has sorted out some minor problems quickly and efficiently. I could not be happier in all my dealings with HR,... Read Full Review

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Lied to about having no ...

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1 Star Review

By : 'eden'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : PE29

May 21, 2021
People found this helpful0

We were told that the property we liked was not in a chain for 6 months of processing. Found out from the owner themselves only and we barely have 2 weeks to find a place to move. Now we’re in deep sh*t with no where to move. They kept giving excuses why it’s taking so... Read Full Review

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Everything absolutely as it ...

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5 Star Review
UserName

Grant

By : 'Chris'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PE28

Mar 6, 2021
People found this helpful0

Everything absolutely as it should be. My profession over many years has made me very distrusting of most commissioned salespeople and how they often work....and this makes me pretty hard to impress on this front. And many agents who I've met during this recent home buying and selling... Read Full Review

Comments (1)
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By : Grant McNicoll

Jun 9, 2020

Thank you for such a wonderful review of our team. Wishing you the best of luck with your house...

Excellent service with great ...

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5 Star Review
UserName

Lucy

By : 'paul'
Services : Sales( As a Vendor )
Sold price : £425000
Would you recommend ? : Yes
Postcode : PE29

Jan 18, 2021
People found this helpful0

Excellent service with great communication through out the process , would thoroughly recommend the Company and I was very well looked after by Lucy Griffin who did an excellent job of selling the house for... Read Full Review

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Harvey Robinson and in ...

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5 Star Review
UserName

Jodie

By : 'Jeremy'
Services : Sales( As a Vendor )
Sold price : £255000
Would you recommend ? : Yes
Postcode : PE29

Nov 23, 2020
People found this helpful0

Harvey Robinson and in particular Jodie Craig were absolutely brilliant, their communication was constant and I have to say we're always proactive and very professional. Wouldn't hesitate to recommend... Read Full Review

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Fran at Harvey Robinson ...

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5 Star Review
UserName

Francesca

By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £407000
Would you recommend ? : Yes
Postcode : PE28

Nov 13, 2020
People found this helpful0

Fran at Harvey Robinson Huntingdon, has been helping us with our current move. She found us a buyer for our property within 2 weeks which was unexpected but made the process so much easier. She is a very pleasant, and efficient person who makes you feel at ease with the whole moving process and... Read Full Review

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Thank You ...

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5 Star Review
UserName

Francesca

By : 'Stephen'
Services : Sales( As a Vendor )
Sold price : £113000
Would you recommend ? : Yes
Postcode : PE28

Nov 12, 2020
People found this helpful0

Fran at Harvey Robinson has been dealing with the sale of our property and has been Brilliant, Proffessional, Committed and Determined throughout . WELL DONE FRAN... Read Full Review

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Don’t sell your ...

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5 Star Review
UserName

Jodie

UserName

Lucy

By : 'Elaine'
Services : Sales( As a Vendor )
Sold price : £468000
Would you recommend ? : Yes
Postcode : PE28

Oct 15, 2020
People found this helpful0

Don’t sell your house with anyone else! The service and professionalism from the team at Harvey Robinson is hard to beat! Jodie Craig is simply amazing and keeps you in the loop about every aspect of your sale right until the end. I’ve used other agents in the past but HR are ... Read Full Review

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Harvey Robinson have an ...

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5 Star Review
UserName

Francesca

By : 'Donna'
Services : Sales( As a Vendor )
Sold price : £190000
Would you recommend ? : Yes
Postcode : PE29

Sep 13, 2020
People found this helpful0

Harvey Robinson have an excellent team of staff that went above and beyond to help me sell my property and support me during a stressful move. During the initial shock of Coronavirus outbreak on top of the demands of moving Francesca Hogben was an angel. Unlike other estate agents in Huntingdon... Read Full Review

Comments (1)
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By : Grant McNicoll

Sep 22, 2020

Thank you for your fantastic 5 star review...

We purchased through Harvey ...

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5 Star Review
UserName

Jodie

UserName

Grant

By : 'Ella'
Services : Sales( As a Vendor )
Sold price : £231000
Would you recommend ? : Yes
Postcode : PE29

Aug 25, 2020
People found this helpful0

We purchased through Harvey Robinson back in 2017 and are now pleased we have used them to sell our house this year. We've been really impressed with the overall service offered, from valuation with Grant, viewings & feedback provided, fortnightly updates as well as prompt responses as... Read Full Review

Comments (1)
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By : Grant McNicoll

Sep 22, 2020

Thank you for your 5 star review Ella, we are delighted to have been able to help you move once...

Excellent level of Service. ...

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5 Star Review
UserName

Grant

UserName

Charlie

By : 'Toni'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PE29

Aug 1, 2020
People found this helpful0

Excellent level of Service. Grant and Charlie and the rest of the team were really helpful. We would not have been able to complete so quickly without their... Read Full Review

Comments (1)
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By : Grant McNicoll

Sep 22, 2020

Thank you for your 5 star review Toni, I am delighted you found the team to be so...

Highly ...

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5 Star Review
UserName

Grant

UserName

Charlie

By : 'Ian'
Services : Sales( As a Vendor )
Sold price : £290000
Would you recommend ? : Yes
Postcode : PE29

Jul 31, 2020
People found this helpful0

HR have been very efficient, professional and polite. They have provided regular updates and when I have needed to get in touch someone has always picked up the phone. They sold our house in about two weeks. That's a perfect score in my... Read Full Review

Comments (1)
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By : Grant McNicoll

Sep 22, 2020

Thank you for your 5 star review, your kind comments are greatly...

I am very happy I chose ...

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5 Star Review
UserName

Jodie

UserName

Charlie

By : 'THERESA'
Services : Sales( As a Vendor )
Sold price : £285000
Would you recommend ? : Yes
Postcode : PE29

Jun 25, 2020
People found this helpful0

I am very happy I chose Harvey Robinson to sell my late mother's property. They kept me informed every step of the way and went over and above with their help, they inspected the empty property for me bi-weekly for insurance purposes, saving me a 3 hour journey each time, e-mailed me... Read Full Review

Comments (1)
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By : Grant McNicoll

Jul 17, 2020

Thank you Theresa for such a glowing review of the Huntingon branch, it was our pleasure to help with the sale and carry out regular inspections. If we can be of any future assistance please don't...

Excellent ...

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5 Star Review
UserName

Jodie

By : 'Jeremy'
Services : Sales( As a Vendor )
Sold price : £255000
Would you recommend ? : Yes
Postcode : PE29

Jun 25, 2020
People found this helpful0

So pleased we chose Harvey Robinson to sell our property, even throughout this difficult period with the covid19 lockdown They have and in particular Jodie have been excellent in keeping me informed on the progress of the sale and have handled everything professionally. Would highly recommend them... Read Full Review

Comments (1)
Was this helpful?:

By : Grant McNicoll

Jul 17, 2020

Thank you for the 5 star review of our Huntingdon branch Jeremy, I am glad that the team handled everything in such a professional manner for...

We are so fortunate that we ...

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5 Star Review
UserName

Grant

UserName

Jodie

By : 'Rey'
Services : Sales( As a Buyer )
Sold price : £270000
Would you recommend ? : Yes
Postcode : PE29

Jun 21, 2020
People found this helpful0

We are so fortunate that we purchase our first family home with Harvery Robinson. From the 1st time we enter their branch untill we get our the keys is such a pleasurable experience. They are very accommodating not just face to face but also via telephone and email. They always update us with our... Read Full Review


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Comments (1)
Was this helpful?:

By : Grant McNicoll

Jul 17, 2020

Thank you for your fantastic 5 star review of our Huntingdon branch. I am pleased to hear the team made your first purchase sucha pleasurable experience. Wishing you every happiness in your new...

Excellent! ...

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5 Star Review
UserName

Jodie

UserName

Grant

By : 'Hon-Wai'
Services : Sales( As a Vendor )
Sold price : £172500
Would you recommend ? : Yes
Postcode : PE29

Jun 7, 2020
People found this helpful0

I have used the services of Harvey Robinson for the sale of my apartment and Jodie and her team were wonderful to work with from start to finish. From my initial meeting with Jodie, I was very impressed with her knowledge and the tools they have available at their disposal to help ensure the... Read Full Review

Comments (1)
Was this helpful?:

By : Grant McNicoll

Jul 17, 2020

Thank you for leaving such a wonderful review, I am glad that your experience with the Huntingdon branch was such a pleasurable one and we would love to work with you again in the...

Great service, friendly ...

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5 Star Review
UserName

Grant

UserName

Francesca

By : 'Moving'
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : PE29

Jun 1, 2020
People found this helpful0

Great service, friendly staff, nothing too much trouble. Was painless and quick! Particularly like the photographs taken. Updates were provided at all times. Would not hesitate to use... Read Full Review

Comments (1)
Was this helpful?:

By : Grant McNicoll

Jun 9, 2020

Thank you for your 5 star review of the Huntingdon team, I am delighted to hear you have had such a good experience. Wishing you every happiness in...

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Last updated at 11/30/2, 12:00:00 AM by allAgents

Awards won by Harvey Robinson, Huntingdon PE29 3DP