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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 17 Reviews
100% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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Mark
By : 'Dittonite'
Services : Sales(As a Buyer)
Sold price : £165000
Would you recommend ? : Yes
Postcode : KT6
Mark did an excellent job in assisting me buy a property. Negotiating on price is always tricky when competing against others but I felt that while Mark wanted to do the best for the seller he was also honest and straight with me which made the process less stressful.
THE LORDS PARTNERSHIP LIMITED trading as (LORDS ESTATE AGENTS) COMPLAINTS PROCEDURE
1. Lords Estate Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the highest standards of service to all of its customers. To ensure that their interests are safeguarded and in the rare event that a problem arises, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by the management of the Company, and in the event that we are not able to deal with the issue to the mutual satisfaction of both parties, by reference to The Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to The Managing Director at:
The Lords Partnership Limited
56-58 Wood Street
Kingston upon Thames
Surrey, KT1 1UW
3. A complaint will wherever possible be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent within 15 working days of receipt of the complaint.
4. If the complainant is not satisfied with the outcome of our initial investigation, they are provided with a further opportunity to have the complaint reviewed by another of the Lords Directors by writing again to the address shown above.
5. In the event that the final review as detailed above still fails to satisfy the complainant, then the complainant is at liberty to have the matter referred to the Property Ombudsman. We will submit our file to the Ombudsman on request and subject to consent. The complainant is also entitled to have their complaint referred to the Ombudsman should we fail to deal with matters promptly or not complied with our in-house complaints procedure within 8 weeks from the date we receive a written notification of the grievance.
If, as a customer of Lords, you have any questions regarding the above, please contact your local office, write to the Managing Director at the address above or email md@lordsonline.co.uk.
Last updated at 3/6/2014, 7:10:19 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £165,000 | £165,000 |
| Lettings | 0% | 0% | £0 | £0 |
Lords Estate Agents (Kingston upon Thames & Surrey)
13 Brighton Road, Surbiton, Greater London
KT6 5LX
020 8390 3333
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
Mark
By : 'Dittonite'
Services : Sales( As a Buyer )
Sold price : £165000
Would you recommend ? : Yes
Postcode : KT6
Mark did an excellent job in assisting me buy a property. Negotiating on price is always tricky when competing against others but I felt that while Mark wanted to do the best for the seller he was also honest and straight with me which made the process less... Read Full Review
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By : 'Rob'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT6
In using Lords Estate Agents Surbiton I received a polite, friendly, efficient and proactive service and would use them... Read Full Review
By : Guy Hodge
Apr 30, 2014Dear Rob, Short and sweet! Love it. Thank you Kind regards, Guy Hodge Managing Director Lords Estate...
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By : 'Francesca'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT5
Every effort was taken to manage my expectations and push ahead with with my transaction. Without exception all the Surbiton staff I have dealt with have been professional and helpful which I have found very impressive. I was offered a service by you initially and your teams provided that and... Read Full Review
By : Guy Hodge
Feb 7, 2014Dear Mrs O'Brien, Thank you very much indeed for the lovely review. I know that you were initially considering using one of our competitors but I am obviously delighted that you ultimately...
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Mark
Amanda
By : 'Girl'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT7
I just wanted to give some feedback for a couple of people at your Surbiton branch. We sold our flat in Thames Ditton in October. Mark (manager) was very good and kept calm throughout the sales process. Amanda, who although works in the admin section, was outstanding. She covered for Mark whilst he ... Read Full Review
By : Guy Hodge
Jan 15, 2014Dear Girl about town, Thank you very much indeed for your thoughtful and constructive feedback about our service. I am delighted that you had a great experience overall and in particular, from...
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Mark
Vinesh
By : 'Matt'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT6
The team were open to see what the property could achieve and didn't just go with a book price which others in the area tend to do. Able to get people round to view at short notice and always available on the phone for queries and questions. They sold the house at the right price and we felt the... Read Full Review
By : Guy Hodge
Dec 19, 2013Dear Matt, Thank you for the 5 star review! I am really glad that the Surbiton office delivered a service that exceeded your expectations and hope we can assist you again in the future. Kind...
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By : 'Buyer'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT6
Quick turnaround of telephone calls and emails, smooth process of running the bidding process, text message confirmation of viewings, regular communication during the process to check progress of legals... Read Full Review
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Vinesh
By : 'Cath'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT2
Vinesh was a fantastic person to deal with, throughout a long and protracted purchase process. He was calm, kept the chain of five buyers/sellers intact, and kept us informed every step of the way. He enabled us to get the house we'd fallen in love with, and applied pressure on lawyers / other... Read Full Review
By : Guy Hodge
Nov 21, 2013Dear Cath & Brendan, Thank you for taking the time and trouble to write such a lovely personal review for Vinesh! I can tell you that he was absolutely thrilled by your kind words: it made his...
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Vinesh
By : 'Mulberry'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT1
This was a particularly difficult purchase for many legal reasons out of our control. Lords and in particular Vinesh played a vital part in negotiating directly with the sellers, rather than going through the snail-paced (and therefore very expensive) lawyers. This in the end helped us to secure an ... Read Full Review
By : Guy Hodge
Oct 10, 2013Dear Mulberry, Thank you very much indeed for posting our 100th positive review on the allagents.co.uk website: a real milestone for us and a feather in Vinesh’s cap! I am really proud of the...
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Caitriona
By : 'Chris'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT6
Caitriona was excellent in liaising with all parties involved in the purchase (her client and both sets of solicitors) and continually kept me up to date with the progress of the purchase. She would always respond to any queries or concerns that I had, and did her best to speed up some of the... Read Full Review
By : Guy Hodge
Oct 7, 2013Dear Chris, The difference that a personal review makes to my staff is enormous, and is hugely motivating. Thank you very much indeed for buying your property through Lords, and for taking the...
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Mark
Caitriona
By : 'RAJU'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT10
During my purchase of the property I found Mark and Caitriona very helpful and supportive. I also found that Jamie was very helpful when Mark was away on leave. The Surbiton team is unique in that they give you a comfort feeling by not putting any pressure on you to buy. I saw many properties and... Read Full Review
By : Guy Hodge
Sep 24, 2013Dear Mr Pandya, Thank you very much indeed for taking the time to review our service on www.allagents.co.uk I am very grateful that you also took the time to write to us and for your helpful...
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Mark
By : 'Janet'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT6
The overall input , help, and positivity were very good, especially Mark's help in resolving a particular difficulty. I appreciated the generally measured and nicely paced level of... Read Full Review
By : Guy Hodge
Sep 9, 2013Dear Miss Alexandra, Thank you for listing your home with the Lords Surbiton office and for taking the time to review our service on the Allagents.co.uk website and for mentioning the service you...
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Caitriona
Mark
By : 'Mary'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT5
Although I was buying a property and was not their client, Lords treated me with great courtesy. I never felt pressurised by them nor did they give me the usual rubbishy sales spiel that other agents delight in. What I got from Caitriona at the viewings were facts, plain and simple. I viewed two... Read Full Review
By : Guy Hodge
Aug 12, 2013Dear Mary, Thank you very much indeed for such a thoughtful and positive review. Whilst it is true that we act for the seller, we are always mindful of two things: the first is that anyone we...
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Mark
By : 'P'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT5
I am very satisfied with the experience of selling my house via Lords and Mark Eke. All contact was handled professionaly from the original valuation through to completion. My property sold on the first day of viewings, following an open day with 23 couples viewing. I secured a good price and was... Read Full Review
By : Guy Hodge
Aug 6, 2013Dear Mr Morse, Thank you very much indeed for taking the time to review our Surbiton office on the AllAgents.co.uk website. I am really pleased that your sale went through smoothly and delighted...
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Mark
By : 'Lisa'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT15
The sale of Grange Rd is complete! Thanks to Mark for his assistance with the sale and for all the extra requirements that were needed to see it through. For anyone thinking of using Lords, I am a very satisfied customer who felt Mark went beyond the call of duty by assisting with situations that I ... Read Full Review
By : Guy Hodge
Jun 6, 2013Thank you so much Lisa! A review from the other side of the globe! Fantastic! We are now truly INTERNATIONAL! If you ever find yourself back in the UK please look us up and in the meantime,...
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By : 'Rache'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT6
Great, honest and personal service from all the guys at Lords, Brighton Road, Surbiton. We had experience of selling with another agent, and Lords' service was much better. The feedback from potential buyers was always submitted quickly and we felt we were kept in the loop throughout. Would highly ... Read Full Review
By : Guy Hodge
Jun 5, 2013Dear Mrs Bowie, Thanks very much indeed for the glittering review! It's lovely to hear that our service is better than our competitors and you can always make a post against that agent as well if ...
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Mark
Caitriona
By : 'Cranes'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT5
Thanks to Mark and the team for selling the flat so quickly. I have always been really impressed with the presentation of your brochures, and I think the quick sale at the asking price shows that a bit of effort with good pictures and motivated staff pays dividends! I wouldn't hesitate to... Read Full Review
By : Guy Hodge
Jun 5, 2013Dear Chris. Thank you for the fabulous review of my Surbiton office. Mark and his team work exceptionally hard and the Surbiton market is exceptionally competitive. Every recommendation helps...
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By : 'FERNANO'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT6
They were amazing! Being first time buyers and not knowing the process, having them for support and information was the best. Very, very kind and... Read Full Review
By : Guy Hodge
Dec 6, 2012Dear Mr De Miranda, Thank you very much indeed for your positive feedback. May I take the opportunity to wish you every happiness in your first home! Kind regards, Guy Hodge Managing...
