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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 68 Reviews
96% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
88% sales fee satisfaction
88% letting fee satisfaction
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Tracy
By : 'Nikki'
Services : Letting(As a Owner)
Rent PCM : £460
Would you recommend ? : Yes
Postcode : CV21
We were with another agent who had bought out our original lettings agency but were unhappy with level of service despite communication as repairs etc were not being completed promptly despite our permission to do. We visited the office and were extremely impressed by the professional yet friendly/human attitude by all staff. We explained about the lack of repair and our concern that other repairs may have not have been completed. We were concerned that the tenant (long term) may begin to feel that we were not the caring landlords that we considered ourselves to be. Tracy listened and heard our concerns and offered her services. Sam took us forward in terms of sorting paperwork and communicating efficiently with us. As a result I am assured that due to the ethos of Thornton Robson that our tenant experiences the professional human approach that we wanted to convey. Thank you.
By : TT
Jul 7, 2014Thanks Nikki for your kind words. I must say it has always been a pleasure to deal with yourself even from our very first dealings on your house purchase . You have always acted with integrity and been fair in all dealing. TT
Thornton Robson
The Robbins Building, Henry Street, Rugby, Warwickshire
CV21 2QA
01788 547000
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 20 | 0 | 7 | 1 | 28 | 1 | 8 | 0 | 2 | 1 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 88% | £92,000 | £400,000 |
| Lettings | 100% | 88% | £450 | £850 |
Any complaints should be submitted in writing and they will be responded to within 14 working days.
Last updated at 1/9/2017, 4:19:18 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Greg
By : 'Philip'
Branch : Rugby, The Robbins Building, Henry Street
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : CV23
Used these for many years, never disappointed. Living in London and usually working against the clock, i have little time for day to day dramas. During 2020, my rents have been received on time, little to none repairs and basically an agent that "just gets on with it". I wish the same ... Read Full Review
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Claire
By : 'Vichai'
Branch : Rugby, The Robbins Building, Henry Street
Services : Sales( As a Buyer )
Sold price : £110000
Would you recommend ? : Yes
Postcode : CV21
Bought first flat, fast service and helpful staff. Claire helped with documents. Will rent out when goes through solicitors. thank you ... Read Full Review
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Claire
By : 'Mathew'
Branch : Rugby, The Robbins Building, Henry Street
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : CV21
I have managed my own properties for many years, but past few years it seems to becoming harder to collect rent and deal with endless maintenance issues. Thornton robson were used by my brother in law for many years. Things became desperate when tenants sub let to their friends, long story short. ... Read Full Review
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Tracy
By : 'Marion'
Branch : Rugby, The Robbins Building, Henry Street
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : CV22
Dad recently passed, and he insisted that his house was sold through Tracy. He had sold and purchased twice through her over the years and would not consider going anywhere else. In fact she is now considered the families Estate Agent. She sold Dads house while probate was being ... Read Full Review
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lauren
By : 'Lauren'
Branch : Rugby, The Robbins Building, Henry Street
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : -
Lauren is super efficient, always responds to emails and is very approachable. Would definitely recommend them to any prospective landlord or tenant. Found them all to be very ... Read Full Review
N/A
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Tracy
lauren
By : 'Chris'
Branch : Rugby, The Robbins Building, Henry Street
Services : Sales( As a Vendor )
Sold price : £285000
Would you recommend ? : Yes
Postcode : CV23
Our property had previously been on the market for a while with two different agents. We thought we would have one last ditch attempt with another agent . We chose Thornton Robson purely because they had spotted our house had been on the market for some time, and had sent us some literature ... Read Full Review
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Greg
By : 'H'
Branch : Rugby, The Robbins Building, Henry Street
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : CV21
Have only been using them for a short while, but so far they are good. They found a tenant quickly for the property. The tenant seems to be reliable and happy with the property and the agent so we are happy. They have guided us though the process painlessly and so far we have had no ... Read Full Review
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By : 'Seller'
Branch : Rugby, The Robbins Building, Henry Street
Services : Sales( As a Vendor )
Sold price : £295000
Would you recommend ? : No
Postcode : CV23
Whilst a buyer was found at the price that they advised , their communications between that point and the house actually selling was poor - especially as they were in the unique position of having sold my buyers house to a first time buyer, thereby being the only people with contact with 3 of the 4 ... Read Full Review
See above comment
By : TT
Jul 12, 2014As its always useful to get feedback, even if not as appreciative as one likes - I do thank you for your review, Mr Mc O. It becomes more and more apparent to the Agent that only do we have to sell...
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Tracy
By : 'Nikki'
Branch : Rugby, The Robbins Building, Henry Street
Services : Letting( As a Owner )
Rent PCM : £460
Would you recommend ? : Yes
Postcode : CV21
We were with another agent who had bought out our original lettings agency but were unhappy with level of service despite communication as repairs etc were not being completed promptly despite our permission to do. We visited the office and were extremely impressed by the professional yet ... Read Full Review
By : TT
Jul 7, 2014Thanks Nikki for your kind words. I must say it has always been a pleasure to deal with yourself even from our very first dealings on your house purchase . You have always acted with integrity and...
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By : 'I'
Branch : Rugby, The Robbins Building, Henry Street
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CV23
We turned to Thornton and Robson to act as letting agents after being messed about by an other agent. T & R were very proffesional in every aspect and soon had the property let. Their service since has also been ... Read Full Review
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Tracy
By : 'Sarah'
Branch : Rugby, The Robbins Building, Henry Street
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : CV21
Highly recommend this agent. Professional yet really friendly team. I consider Tracy Thornton a friend as she has been a massive support to me, offering reassurance my interests are being well looked after. Stress free service. Happy tenant and happy landlady. Keep up the good work. Thank ... Read Full Review
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Tracy
By : 'diane'
Branch : Rugby, The Robbins Building, Henry Street
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : CV23
Excellent service. As a first time landlady with no knowledge of letting Tracy and the team have guided me, advised and helped me everystep of the way. They are always prompt in dealing with an queries, phone calls and problems. Great ... Read Full Review
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By : 'Chris'
Branch : Rugby, The Robbins Building, Henry Street
Services : Letting( As a Owner )
Sold price : £92000
Rent PCM : £450
Would you recommend ? : Yes
Postcode : CV21
i have been using Thorton Robsons Estate Agents for Two and half years, over this time they have ensured that the property has always had tenant in, payment always in on time. since taking over from Ian, Brodie has kept me updated with any information and new deals, she is always very polite ... Read Full Review
By : TT
Jun 26, 2014Hi Chris, Thank you so much for your kind words, this is very much appreciated, we have enjoyed working with you. Brodie is very proud and rightly so. We look forward to the years ahead....
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Greg
Tracy
By : 'Sandra'
Branch : Rugby, The Robbins Building, Henry Street
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CV2
I found the agency very friendly, and approachable. I could not say one single thing bad about them. They always had a big 'smile' when any queries were raised. I also feel that they were always there whenever I required information or any sort of help, and for that I am very ... Read Full Review
By : TT
Jun 28, 2014Good Morning Sandra, Thank you for your kind comments, you have been a Delight to deal with from day one. I am so pleased we managed to get you moved and that you are all so happy there. We are...
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lauren
By : 'Mark'
Branch : Rugby, The Robbins Building, Henry Street
Services : Sales( As a Vendor )
Sold price : £125
Would you recommend ? : Yes
Postcode : CV22
We viewed a property at Long Lawford Steeping Rd Rugby and fell in love with it straight away,Lauren was our our host for the viewing,within two hours we had made an offer and it had been excepted. We then asked Greg if he could sell our property for us.....within three hours Greg was around ... Read Full Review
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lauren
By : 'paget'
Branch : Rugby, The Robbins Building, Henry Street
Services : Sales( As a Vendor )
Sold price : £100000
Would you recommend ? : Yes
Postcode : CV22
My daughter engaged Thornton Robson as agents to sell our flat in Bilton as she manages the property for me and all the dealings I have had so far seem very positive i have sold a number of properties over the years and feel comfortable with this ... Read Full Review
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Greg
By : 'Lisa'
Branch : Rugby, The Robbins Building, Henry Street
Services : Sales( As a Vendor )
Sold price : £129000
Would you recommend ? : Yes
Postcode : CV22
Thornton Robson were the front runners out of the 3 Real Estate companies I chose to do an appraisal on my property from the word go. Greg is always very personable and professional and explained the entire process very clearly as this was the first time I had sold a property. I had no hesitation ... Read Full Review
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Greg
Tracy
By : 'Mrs'
Branch : Rugby, The Robbins Building, Henry Street
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : CV22
I have been using Thornton Robson to let my property for about 5 years now and have been very happy with the service Greg and Tracy ... Read Full Review
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Greg
Tracy
By : 'Lawrence'
Branch : Rugby, The Robbins Building, Henry Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV22
After we approached them, they were quick in putting the property on the market (the next day) and for arranging multiple viewings in the first week.We felt they valued the house at the right price, and we received the full asking price for the property.Also their advice on whose offer to accept ... Read Full Review
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Tracy
By : 'David'
Branch : Rugby, The Robbins Building, Henry Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV22
We had used another agent before going with thortonrobson, it was the best decision we made changing agents. Tracy made us feel like one of the family and has pulled out all the stops to get us sold. They are totaly dedicated to giving you peace of mind during what is a major life decision. We ... Read Full Review
