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2.6/5, 34 Reviews
41% Recommended
100% letting valuation accuracy
56% letting fee satisfaction
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By : 'Jay'
Services : Letting(As a Tenant)
Rent PCM : £300
Would you recommend ? : No
Postcode : B42
I with them for 2 years as a tenent along with 4 other house mates. I moved out last May and we didn't get our deposit back until NOVEMBER. The man who was dealing with our deposit was Sal but whenever I tried to contact him, he was either not available or someone else would pretend to be him which I found very odd. Out of the £300 deposit that I gave, I got about £130 back which is scandalous. They charged me £100 because one of the screws in the hinge on a wardrobe door had fallen out so it would shut but not properly (it was a cheap ikea wardrobe). They tried charging me £200 for a whole new wardrobe - despite me telling them they only needed a new screw. They argued back saying they couldn't put a new screw in because it would break the wardrobe. By this point it was July and I was needing my deposit. They then said that they would fit a new ikea door at a small price (so they can't put a new screw in but they can replace a whole new door). I'm not sure where they got this door as they told me previously that Ikea do not do separate wardrobe parts. I eventually agreed just to get them off my back. This small price turned out to be around £100, including the 'labour cost' , the postage and cost to dispose of the old door. Shocking. They then charged me £40 to replace a plug socked that had a small crack down it that I'd never used (despite the exact same plug socking costing around £10 in b&q). And the rest of the charges was for the carpets to be cleaned which really didn't need to be done and for a mattress wash (stain left from a previous tenant). They charged my other house mate £200 to replace the sofa as he had put a small burn mark on the arm - fair enough I thought. But the best of it is, we know the new tenants and visited the house when they had moved in and found out they just put a blanket over the sofa. He confronted midland letting and asked where this £200 had gone that they charged him. They stated that they had replaced the old sofa, but decided to keep it in there and put the new sofa in another house - so he was charged £200 for nothing. It's not the first time midland letting have charged tenents to replace items but have not actually replaced them. Whilst living there, previous tenents came round and explained that they had been charged to replace a chest of drawers and a carpet (charged about £100) Neither of these had been replaced whilst we lived there, despite midland letting saying they would do it before the new tenents (which was me and my house mates) moved in. Many of the staff are very rude and are just out to get money. So basically do not use Perry Barr midland letting unless you want to be ripped off and spoken to like you are stupid.
By : Ross
Jul 1, 2014I'm sorry that you found the need to write this review and not take the time to contact us to discuss this. I have to disagree with the comments you have posted as you appear to be inaccurate. I am aware as to the condition of the house when you vacated. The wardrobe was more than a screw coming out of the hinge. The side panel was damaged by you beyond repair. You could have taken steps to have this dealt with. The landlord has a right to request deductions from your deposit to cover damage that you have caused. The landlord did not want to charge you for a full replacement wardrobe and arranged with Ikea for the panel to be replaced. It took Ikea longer than anticipated but you were kept up to date with this. The landlord then had to pay someone to take apart the old wardrobe and reassemble the wardrobe again with the new panel. You were charged for a new panel and a fitting cost. Needless to say you could have put right the damage you caused yourself. The socket that you damaged had to be replaced by a qualified electrician. If you have found a socket priced at B&Q for £10.00, would it be reasonable to say that an electrician would visit the property and carry out the repair for a small fee of £30.00. I think that's fair and priced accordingly. Again you had the chance to deal with this yourself. I have looked at the inventory that you signed when you took possession and I have looked at the move out inventory from the previous tenant. I cannot find any record suggesting the mattress was soiled by the previous tenant. More importantly, if when you took possession you saw the mattress was soiled, why would you have not addressed this at that time. In no way would anyone expect you to sleep on a soiled mattress. So I have to ask, if the mattress was soiled, why are you alleging that you slept on a soiled mattress for a whole year. This is disgusting. I’ve looked at the image for the damage to the sofa. Indeed it was damaged, I’ve also looked at what you claim to be £200 charged to your housemate. This again is inaccurate as he was charged £95.00. The exact cost of replacement. I would welcome the chance to speak with you, would you kindly get in touch with me at the head office Ross
By : Jay
Jul 2, 2014Thank you for all your excuses, I did take the time to contact you regarding all of the above in a number of unsanswered emails and calls when trying to get my deposit back. The wardrobe door was definatly not damaged beyond repair, I am a respectable person and would not leave anything in bad condition. I would also like to add that the mattress was not "soiled", it had a small stain on one side - the side that was not slept on and must have gone unseen when the inventory was completed. Sorry that I got the £200 figure incorrect, this must have been the initial cost of the replacement. Although £95 is still a large sum for a blanket that was thrown over the sofa to cover the burn. Thank you again for responding and showing just how friendly, kind and sensitive the staff at midland letting are.
By : Ross
Jul 4, 2014I am truly sorry that you feel this way and I would rather have spoken to you personally rather than through the public domain.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 56.00% | £286 | £700 |
Midland Letting and Sales
355 Birchfield Road
, Birmingham, West Midlands
B20 3BJ
0121 356 4242
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Ross
By : 'Manpal'
Services : Sales( As a Buyer )
Sold price : £84500
Would you recommend ? : Yes
Postcode : B20
Great help from donna and ross for helping me communicate with both sides of the solicitors and helping me secure my... Read Full Review
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Shamim
By : 'Shueb'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : B42
Spot on .. good customer service .. would recommend them to be used Shamim reena sal and John have been good all the way through my... Read Full Review
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By : 'charles'
Services : Sales( As a Vendor )
Sold price : £245000
Would you recommend ? : Yes
Postcode : B20
Midland Lettings and Sales, have recently sold a property on my behalf. The sales team were very efficient and particularly good at liaseing between all parties involved.. The buyers and myself were kept informed throughout the sale until completion. I would like to add further, that Midland ... Read Full Review
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Shamim
By : 'Claudia'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : B12
I am very glad to had to find this agency. In 2018 when I look for an apartment for the first time in Birmingham, Moh help me not just to find a perfect house, but also with the areas, telling me about the best place for life. I was new in town and this approach was exactly what I must need.... Read Full Review
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By : 'Xxx'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B20
DO NOT USE!!!! 0 Star rating. Worst letting agent I have ever dealt with. They are rude and the are BULLY’S Threatening phone calls as well as Harrassment calls. Use Concept Homes as they provide a friendly efficient... Read Full Review
By : Ross
Aug 20, 2020I am sorry you have found the need to write a review and not address your experience at a higher level. I find the content of your review truly disturbing and I would welcome the chance to speak with ...
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By : 'Anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B42
Wouldn't give it 1* if I could. They deserve -100!! Stayed at one of their properties in Perry Barr while I was a student and they were an absolute nightmare. Don't even know where to start! Firstly don't even think about getting your deposit back that will go, they will charge for... Read Full Review
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By : 'Miranda'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B4
The worst. If i couldn’t put a star I wouldn’t. They actually made things worst that what they actually were. They also breached some parts of the contract as well. Be careful with them fellows if u gonna book with... Read Full Review
By : Ross
Nov 22, 2019Hi Miranda I am sorry that you felt our services failed to meet your expecatations. It disturbs me that you suggest we went against the terms of the contract, without a doubt that is not what we do. ...
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Shamim
By : 'Shante'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B12
So glad that someone with Shamim’s great attitude and approach with tenants works for this company. She’s the reason why any issue of mine was sorted with compromise and in a timely manor. Most of the other staff are rude and don’t care however she alone made my... Read Full Review
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By : 'Graham'
Services : Surveying
Would you recommend ? : No
Postcode : B43
I do not have direct involvement with Midland Lettings but live in the flat above one of their properties. For months now I have been reporting the water hammer problems caused every time the tenants use their water, and it's driving everyone in the block mad. Every time I call I have to start ... Read Full Review
N/a
By : Shamim
Jul 25, 2019Dear Graham, Thank you for your review, in this case the Landlord or the Agent were not at fault. The "Banging in the pipes" was due to an air lock within the water system of the building which...
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By : 'NotHappyTenant'
Services : Letting( As a Tenant )
Rent PCM : £655
Would you recommend ? : No
Postcode : B1
If you are reading this; please use a different agency. They do not care, they just want your money. After handing them around 2 grand to move in, I had to chase for a week to see when I could have the keys to the flat because I had to leave my current flat in a weeks time. They would tell us that ... Read Full Review
Nothing is good
By : Timotei
Sep 3, 2018Dear Tenant, I am very sorry to hear about your experience with Midland Residential, please contact me in the Perry Barr Branch and give me details of this, I will be looking into this for...
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By : 'HA'
Services : Letting( As a Tenant )
Rent PCM : £303
Would you recommend ? : No
Postcode : B19
I have never experienced such bad customer service from an agency. I would advice everyone to stay away from this letting agency as they talk to tenants like they are shit on their shoe and they are very unprofessional. They have not helped me in anyway. When things were reported nothing was done... Read Full Review
Bad
By : Timotei
Sep 3, 2018Dear HA, Thank you for your comments, they have been duly noted. I have looked into your file and I must point out that Midland Residential have always adhered to all policies set out by our...
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By : 'Unhappytenant'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : B138
We have had nothing but problems since moving into our property. I wouldn't have signed with them in thef irst place but me and my partner were desperate as the flat we were living in had been sold by the landlord. He explained this to the agent who seemed really sympathetic. So we signed,... Read Full Review
Bad
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Ryan
By : 'Frank'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B152
Good and trusty agency good peoples and they always looking after thier customers thier houses are always in good... Read Full Review
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By : 'EVBJ'
Services : Letting( As a Tenant )
Rent PCM : £365
Would you recommend ? : No
Postcode : B42
Very poor service from Midlands Letting. Their attitude towards student accommodation is appalling. Disorganised bookkeeping was very apparent. This lead to aggressive voicemails being left on my phone, when Midland believed that I had not returned my keys at the end of the tenancy. However, they... Read Full Review
Many hidden fees that are only exposed at the end of the tenancy.
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Alan
By : 'Pamela'
Services : Letting( As a Tenant )
Rent PCM : £325
Would you recommend ? : Yes
Postcode : B42
The agents were extremely helpful as they always helped us to their best ability. They were reliable patience and very kind. I will definitely use their services again if I have to move... Read Full Review
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By : 'Charlie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B20
I have used Midland Lettings to rent properties on my behalf for the past 12 years. Could I start by stating the obvious, which is that dealing with the public can range from pleasure to exacerbation. This i can testify to, having been a nurse for the past 40 years. With this experience of the... Read Full Review
Very competitive
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By : 'Sophie'
Services : Letting( As a Tenant )
Rent PCM : £286
Would you recommend ? : Yes
Postcode : B20
We were tenants of one of the student properties for a year while studying at BCU and thought they were thoroughly helpful. They have us more than enough advice and help in dealing with matters with renting the property as it was our first house. We had a very bad problem with rodents and they were ... Read Full Review
Houses generally are around that price and the house was a good size.
By : Ross
Jul 9, 2014Thank you. Good luck with your future...
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By : 'Hagi'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : B43
I took a house from midland letting and sales with two friends of mine and I must say that we had a couple of issues after a couple of months (boiler leak,toilet flush didn`t work etc.) but every time I have phoned the office to report these issues they were able to send someone out in less than 48 ... Read Full Review
By : Ross
Jul 9, 2014Thank you. Good luck with your future...
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By : 'Jay'
Services : Letting( As a Tenant )
Rent PCM : £300
Would you recommend ? : No
Postcode : B42
I with them for 2 years as a tenent along with 4 other house mates. I moved out last May and we didn't get our deposit back until NOVEMBER. The man who was dealing with our deposit was Sal but whenever I tried to contact him, he was either not available or someone else would pretend to be him... Read Full Review
By : Ross
Jul 1, 2014I'm sorry that you found the need to write this review and not take the time to contact us to discuss this. I have to disagree with the comments you have posted as you appear to be inaccurate. I am ...
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By : 'Claire'
Services : Letting( As a Owner )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : B42
I recently used Midland Letting and Sales after a recommendation from a friend. After being visited by the Letting team at my property, I decided to do managed contract with them and it was the best decision I made. They found lovely tenants - who I've had no issue with so far. I am very impressed ... Read Full Review
By : Ross
Jul 9, 2014Thank...