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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
5/5, 95 Reviews
100% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
85% sales fee satisfaction
0% letting fee satisfaction
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Luke
By : 'Jo'
Services : Sales(As a Vendor)
Sold price : £560000
Would you recommend ? : Yes
Postcode : KT6
Selling our house was very stressful, more than we thought ! However luke Bradnick made it a lot less stressful, continually chasing the necessary information or documents required and keeping us regularly updated with any news. He understood how stressful it was and hope he didn't mind the constant emails towards the exchange! I also want to state how helpful he was with helping us fill in solicitors forms and letting us come in and use the photocopier/scanner etc. Thank you luke!
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 85% | £215,000 | £560,000 |
| Lettings | 0% | 0% | £0 | £0 |
Lords Estate Agents (Kingston upon Thames & Surrey)
106 The Broadway
Tolworth, Surbiton, Greater London
KT6 7HT
020 8255 5000
THE LORDS PARTNERSHIP LIMITED’S (“LORDS ESTATE AGENTSâ€)
GRIEVANCE PROCEDURE.
1. Lords Estate
Agents, is a Member of The Property Ombudsman (TPO), and aims to provide the
highest standards of service to all of its customers. To ensure that their
interests are safeguarded and in the rare event that a problem arises, a
complaints procedure has been introduced. This provides for the matter to be
dealt with internally by the management of the Company, and in the event that
we are not able to deal with the issue to the mutual satisfaction of both
parties, by reference to The Property Ombudsman.
2. If you believe
you have a complaint, please write in the first instance to The Managing
Director at:
The Lords Partnership Limited, 56-58 Wood Street, Kingston
upon Thames, Surrey, KT1 1UW
3. A complaint will
wherever possible be acknowledged within 24 hours but no longer than 3 working
days, investigated thoroughly in accordance with established in-house
procedures and a formal reply will be sent within 15 working days of receipt of
the complaint.
4. If the
complainant is not satisfied with the outcome of our initial investigation,
they are provided with a further opportunity to have the complaint reviewed by
another of the Lords Directors by writing again to the address shown
above.
5. In the event that
the final review as detailed above still fails to satisfy the complainant, then
the complainant is at liberty to have the matter referred to the Property
Ombudsman. We will submit our file to the Ombudsman on request and subject to
consent. The complainant is also entitled to have their complaint referred to
the Ombudsman should we fail to deal with matters promptly or not complied with
our in-house complaints procedure within 8 weeks from the date we receive a
written notification of the grievance.
If, as a customer of Lords, you have any questions regarding
the above, please contact your local office, write to the Managing Director at
the address above or email md@lordsonline.co.uk
Last updated at 6/8/2012, 9:59:40 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Andrew
Charles
By : 'Young'
Services : Sales( As a Buyer )
Sold price : £252000
Would you recommend ? : Yes
Postcode : KT5
Though mortgage providers were letting us down few times, Andy's comforting words really helped us go through the very stressful time and he was alway prepared for back up plans in case things didn't go as planned. Looking after the whole process from start to end you will know you are in good... Read Full Review
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Luke
Andrew
By : 'Sara'
Services : Sales( As a Buyer )
Sold price : £215000
Would you recommend ? : Yes
Postcode : KT5
Luke was fantastic. Replied to emails immediately and chased solicitor up constantly. Always happy to help. Andy was brilliant. Showed us the flat countless times even just to do one measurement. Also always happy to help Nd so cheerful on the... Read Full Review
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Andrew
By : 'ESH'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM2
I used Curchods-Lords as I do have a friend who works for the company, however, I can hand on my heart say that Andrew was superb. Non stop communication, always keen to help and didn't rest until we had exchanged. Great... Read Full Review
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Luke
Charles
By : 'Chris'
Services : Sales( As a Buyer )
Sold price : £365000
Would you recommend ? : Yes
Postcode : KT19
Both Luke and Charlie responded and dealt with any query I had promptly and in a professional manner. They were both very approachable and happy to help with the liaison between myself and the... Read Full Review
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By : 'Richard'
Services : Sales( As a Buyer )
Sold price : £370000
Would you recommend ? : Yes
Postcode : KT5
The office and staff were very professional and helpful. There were a number of delays in getting to final conclusion on the settlement date and they were excellent in enuring to the vendor that the purchase was definitely going through. I would thoroughly recommend this office and would like to... Read Full Review
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Charles
By : 'Mrs'
Services : Sales( As a Buyer )
Sold price : £455750
Would you recommend ? : Yes
Postcode : KT6
Overall good service. We were buying a property from their client so obviously they had her interests in mind primarily but no major issues and they were polite and did their job as they should. With... Read Full Review
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Andrew
Luke
By : 'Brooks'
Services : Sales( As a Buyer )
Sold price : £485000
Would you recommend ? : Yes
Postcode : KT5
Luke and Andrew were commercial and tenacious in getting our purchase through. Having bought and sold a few times, this was by far the trickiest (and most stressful) purchase we have ever done. Well done and thank... Read Full Review
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Andrew
Luke
By : 'JOSEPH'
Services : Sales( As a Buyer )
Sold price : £345000
Would you recommend ? : Yes
Postcode : KT5
Our agent was very helpful through out the period. They have very clearly explained the process of purchasing. They were very approachable and responsive. Luke Bradnick, The Manager and Andrew Sakallis were updating us through e-mails and phone calls also. I can recommend both of them to my... Read Full Review
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Luke
By : 'Paul'
Services : Sales( As a Vendor )
Sold price : £560000
Would you recommend ? : Yes
Postcode : KT5
Great service from Luke straight from the start dealing with my parents in their 80's and their first move for 43 years. Myself and my brother were both logistically a long way away ( Bucks and Australia ) and so the personal and trustworthy nature was hugely appreciated. The whole process was... Read Full Review
Luke came in with what I thought was a far price at 1% for sole whereas the others were hagling over 1.25% ........ a fair fee for a fair job.
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Luke
Andrew
By : 'Paul'
Services : Sales( As a Vendor )
Sold price : £338000
Would you recommend ? : Yes
Postcode : KT9
From the very start of the process of selling our house, the team at Lords were nothing short of excellent. They very clearly explained how they would market our property, were honest about the process and our expectations, gave the most accurate valuation of all the agents we met, arranged several ... Read Full Review
By far the most competitive of the agents we spoke to
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Luke
By : 'Jo'
Services : Sales( As a Vendor )
Sold price : £560000
Would you recommend ? : Yes
Postcode : KT6
Selling our house was very stressful, more than we thought ! However luke Bradnick made it a lot less stressful, continually chasing the necessary information or documents required and keeping us regularly updated with any news. He understood how stressful it was and hope he didn't mind the... Read Full Review
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Luke
Jamie
By : 'Ruwan'
Services : Sales( As a Buyer )
Sold price : £440000
Would you recommend ? : Yes
Postcode : KT6
Luke has been extremely professional, friendly, honest, and responsive over the course of my house buying process. He kept me regularly updated without the need for chasing and was clearly working hard behind the scenes to get the house from under offer to exchange. He chased up all aspects of the... Read Full Review
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Jamie
By : 'D.'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT19
Totally committed from beginning to end which resulted in a very quick and easy sale. Always available and ready to answer any questions. All round an excellent service was... Read Full Review
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Jamie
Luke
By : 'Linda'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT19
Purchasing my property through lords has been a seamless and stress free process. They have worked incredibly hard liaising with all sides of my sale and purchase. I cannot praise them enough for keeping me informed of the day to day proceedings in a friendly and helpful... Read Full Review
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Jamie
Luke
By : 'GC'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT6
Jamie and the team were very helpful in dealing with what is a stressful business. Whenever I rang the office whoever was in did their utmost to help. They were very professional and made you fell... Read Full Review
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Luke
Jamie
By : 'Shelby'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT6
We are first time buyers and very new to the conveyancing and property purchasing process. Both Luke and Jamie were very supportive, open , excellent communicators and helped us complete promptly. We primarily dealt with Luke as he was our point of contact; in Luke's absence Jamie provided... Read Full Review
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Jamie
Luke
By : 'Gary'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT5
Jamie initially came round to value our flat. He had excellent local knowledge and experience and provided a valuation that we were pleased with, explaining his thinking clearly. When we decided to proceed I thought the Lords sales process was excellent. In particular their open day system... Read Full Review
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Jamie
Luke
By : 'Robert'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT6
Jamie and Luke pro actively marketed the property having produced a good detail. The sale want through to a good quality buyer quickly and they kept me informed throughout. Well... Read Full Review
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Jamie
Luke
By : 'G'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT59
I used lords to sell my flat, Jamie and Luke did a great job, they were professional through out and made sure I got a great price and the sale went through quickly and... Read Full Review
By : Guy Hodge
Apr 30, 2014Dear G Whant, A nice review and 5 stars! Thank you. Kind regards, Guy Hodge Managing Director Lords Estate...
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Jamie
Luke
By : 'Bentley'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT6
I met with 5 agents and chose Jamie from Lords because he did the best presentation and I felt confident He would do a good job. Jamie and Luke handled every aspect of my sale professionally and were always available to offer guidance and support, I got the price I wanted and the flat sale happened ... Read Full Review
By : Guy Hodge
Apr 30, 2014Dear Bentley, Thank you for confirming that Luke and Jamie are “brilliant estate agentsâ€. Your review is first class and greatly appreciated (but whether Luke and Jamie will get their heads...
