Extremely professional and more importantly did not get the feeling I was being pigeonholed into certain flats as with certain other... Read Full Review

The old tennants were still in the flat whilst we were moving in. They said they had been given no notice to move out. We moved in, there was; mud on the walls, broken drawers, mouldy showers, broken freezer, old tennants stuff still in the flat. NONE OF THIS WAS EVER CORRECTED BY THE AGENCY. (6... Read Full Review

This agency is a joke, I am wondering how are they still operating. Wouldn't recommend it to anyone, unless to police to check what are they up to. They are not able to solve any problems, they ignore tenants, I mean literally - they don't pick up their phones and don't answer... Read Full Review

AVOID!! Shelley is absolutely useless!! Having to find a new flat by Feb, I went into the office before New Year's to get registered. At that time, Shelley told me she had a number of properties fitting my criteria coming on in Jan and would contact me - NO COMMUNICATION In the New... Read Full Review

Abacus have managed my flat for some years. They were originally called Noe Glasman and they were very good, but in the past couple of years their service has become very poor. They had some good people who seem to have left. They don't arrange repairs even when tenants ask repeatedly, they ... Read Full Review

I have been privately renting for 7 years, and Abacus are by far the worst Estate Agent I have ever encountered. They simply do not care, and will promise all sorts to get you off the phone. You ring to chase them about something, and you are told they will do it immediately, and of course nothing... Read Full Review

Would not recommend, at all. I was given the wrong information by one of their team, as a consequence of which I was unable to receive my deposit back from them until 11 months after moving out of the property. They were not helpful in rectifying this, stating instead that the employee at fault... Read Full Review

Fast, efficient and friendly service when providing a landlord reference for my next property. Al;so arranged for end of tenancy clean at a reasonable... Read Full Review

I found Helen to be really proactive, supportive and tenacious throughout the whole process. As a first-time buyer with a very tight time-scale to completion she was calm, professional and ensured that everything went as smoothly as it could in the challenging circumstances. The service was... Read Full Review

Absolutely appalling service. Called Shelley when she was 5 minutes late and she said she'd be right there and then stopped picking up the phone or replying. I called the office the next day and was told she would call me right back. She didn't. These are the kind of operators in the... Read Full Review

I was looking for a one bedroom flat to share with my boyfriend and Abacus estates helped us out finding a very nice place in a short time. They were really helpful with everything, especially James Waygood was always ready to answer any question and to ask us if we needed anything. The agency has... Read Full Review

I sold a 2 bedroom flat in NW London through Abacus Estates in early February of 2015. The flat was rented out from 2004, originally through Noe Glasman & Co, which was taken over by Abacus Estates in 2010. Guy Daly looked after both the letting and management services and also the subsequent... Read Full Review

Went into the shop and Stephen sat me down, found out exactly what I was after and very quickly suggested a very suitable property. This was refreshing as other estate agents on West End Lane just asked me to see any old thing, rarely matching my requirements. He got me in to view it at a time... Read Full Review

Stephen was professional, personable and very helpful. He was available throughout the signing process and has subsequently helped resolve any problems that I had upon moving into the... Read Full Review

Everything was perfect until we moved in and paid them what we had to pay. On our move out, we never received the inventory check which we paid 130£, we sent emails to James Altman that remained unreplied for more than 2 weeks. When my flatmate called him angry because of all the unreplied emails ... Read Full Review

I have just moved to London from abroad and I am in search of a property. I visited the Abacus West Hampstead office to discuss some options in the area. I made clear from the beginning that safety is a high priority and that I don't really know London. James showed me a property in the area... Read Full Review

Initially really helpful and flexible in organising viewings for us, and seemed genuine in selling the property to us. Could have been quicker in getting documentation to us after we'd committed to the property, but pleased overall with the... Read Full Review

My experience with Abacus Estates has so far been outstanding. Dan Green has been efficient and has gone to great lengths to ensure that we are very happy with our rental property, involving us at all stages in liaising with the... Read Full Review

I have been looking for a studio to rent for a few weeks and visited one in West Hampstead by coincidence as I didn't know about this area before. I decided the same day to go through all the different estate agencies of the street to see if I could get visits right the same day. I went to Abacus ... Read Full Review

Great customer service from Caesar. Put in offer, exchanged, completed & moved within 6 weeks thanks to his help. Evening viewings not a problem - Thank... Read Full Review