The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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Last updated at 10/10/2019, 2:46:09 AM by allAgents
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Letting | 33% | 54.00% | £600 | £2,500 |
Acorn Properties
59 St Georges Terrace, Newcastle upon Tyne, Tyne and Wear
NE2 2SX
0191 212 2020
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
By : 'Bella'
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : NE2
Acorn Properties in Jesmond have been the best agent we have dealt with in Newcastle. After a terrible experience last year, we were worried about coming on board especially after reading reviews! We loved the house so decided to just to go with it. Our experience has been very positive, the... Read Full Review
Olivia
By : 'Mr'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : NE2
Thank you Acorn especially to Olivia for finding me such a lovely property to rent. You went above and beyond to help... Read Full Review
By : 'mollie'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NE2
VERY POOR After signing for a house and paying our deposits with Acorn properties in Newcastle we were very excited to move in come September. We contacted the estate agents 5 months to see if we could move in a week earlier to find out the house had been double booked. If we hadn't have... Read Full Review
Richard
By : 'Harry'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : NE3
Thank you Acorn Properties. Rented a property through these guys in Gosforth, very professional. Richard listened to our requirements and matched a lovely house, wasn't late for appointments unlike other agents!!!! The landlord seems really nice too. Would definitely use... Read Full Review
By : 'CM'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : NE2
Professional and knowledgeable agent who goes above and beyond. I have rented as a student and now a professional, Acorn have been great to deal with. Many student agency's have a bad reputation in the area, but Acorn are one of the best. They seem to care about their tenants and will try ... Read Full Review
Louise
Olivia
By : 'Daniel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE2
Where do i even begin... From day one this letting agent and the incompetent staff who work in branch have been nothing but problems the entirety of our tenancy, to the point where i as the Lead tenant had to get legal assistance from Jackson Law due to the company breaching data protection, and... Read Full Review
Outrageous
By : 'Martin'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : NE2
We have used Acorn for the last 2 years and have nothing but praise for their organisation. The house is monitored and maintained to a high standard with regular visits and checks and excellent communication subsequently. Their charges are very reasonable and the monthly statements clear. We have... Read Full Review
Their fees are in line with all the other agents, and bearing in mind the efficiency with which they get things fixed or updated represent excellent value for money
Louise
Ryen
By : 'Christine'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : NE2
I am a landlord and have used Acorn Properties for many years. I have always found everyone to be helpful, efficient and professional. As soon as my properties become empty Acorn always have a new tenant ready to move in. Louise has been especially helpful over the years going the extra mile to... Read Full Review
I find the agents fees to be in comparison with all other Letting Agents in the area.
Olivia
By : 'Myrto'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : NE1
If I could rate them with no star, I would! Absolutely ridiculous. By far the worst agency in the UK. Staff and managers extremely rude, reluctant to understand tenant's needs and offer a solution. Charging for anything you can imagine, even for providing meter readings. The way we were treated ... Read Full Review
They agency charges for everything you can think of. Fees include: Admin fees - we almost paid �500 for a 2 bedroom flat Meter reading fees- they ask for �20 to provide you with the meter readings Check out fees- they asked us for �50 check out and inventory preparation fee Deposit deductions- We had unfair deposit deductions even if the place was professionally cleaned before we moved out. Reasons provided for deposit deduction absolutely ridiculous- unfair and with no grands, but after endless arguments we had to no other option but to accept. Reasons for deposit deduction �50 1) hair found on bed mattresses - I doubt it 2) for not removing already existing air-fresheners fitted on the walls 3) for leaving in the flat machine manuals, cables and lamps which already existed and were stored in a cabinet. they classed that as rubbish. Any attempt for negotiation proves to be useless as they are determined to charge you for anything the can possibly think of and you have no other option but to accept it. Honestly, the absolutely worst agency, agents and managers I have ever dealt with. Absolutely disgusting!
By : Louise Greetham
Nov 10, 2016Dear Myrto, We understand that you are not happy with the checkout deductions, but having looked at the check out photos myself, the property was not left in a suitable condition nor was it fit for...
Olivia
By : 'db'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE2
If I could give less than one star I would. Acorn is by far the most unprofessional company I have ever had the displeasure of dealing with. I hope students in the future read this review and decide to go with another letting agency. We signed for a property with Acorn in March and our tenancy... Read Full Review
By : Louise Greetham
Nov 10, 2016Dear Giulia, We are sorry that you feel that your experience with Acorn Properties was not a good one. There is a standard charge in our tenancy agreement which was emailed to all tenants in Feb 2015 ...
By : 'JL'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE2
Possibly the worst lettings company in the UK. They completely disrespected students, charged abdominal prices and further charged upon everything possible for example to change a light bulb a call out cost of £30 plus the lightbulb on top EACH - WITH 7 TENANTS. Their end of year check out... Read Full Review
Extortionate
By : Louise Greetham
Nov 10, 2016Dear JL, The review you have written is about a Landlord not Acorn Properties as Rita Stobbs does not and has never worked for Acorn. The fees you have been charged are between you and the landlord ...
Louise
By : 'SV'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : No
Postcode : NE8
I used this company to find a tenant. They found one but got the paperwork so wrong that they told the tenant to pay the rent into someone else's account. Acorn also paid the deposit into the same wrong account. They denied any liability for five and a half years despite the correspondence... Read Full Review
By : Louise Greetham
Nov 10, 2016Dear Mr Vogel, As this is still an ongoing legal matter and involves your business partner/ ex girlfriend, we cannot comment further. Acorn...
Emily
By : 'Nuts'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE2
Thought I'd leave a review on here so people know what to expect from Acorn, I've been with Acorn for two years now, the only reason being one of the excellent landladies they represent. I've been through most of the review sites (Google/Facebook/AllAgents) to get an idea of what people are... Read Full Review
Reflective of Newcastle properties
Reflective of Newcastle properties
By : Louise Greetham
Nov 10, 2016Dear Reviewer, apologies for not replying to your review until now, however we were not alerted to it until today. We are disappointed to hear that your experience was not a good one and I would...
By : 'Sascar'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : NE2
Acorn Properties are the most unprofessional company I have ever had to deal with. Initially numerous things in our contract were incorrect, when we renewed the contract with them they simply crossed items out in pen instead of re-writing. The cost of renewing the contract was upwards of �600, ... Read Full Review
The agents were paid extortionate amounts for the inadequate job that they did on administration forms, like the letting contract and agreement to rent.
The agents were paid extortionate amounts for the inadequate job that they did on administration forms, like the letting contract and agreement to rent.
By : Tricia
Feb 24, 2015Sascar, Please can you contact us urgently to discuss this issue? Without any mention of address or a property reference we are unable to comment or reply thoroughly. However after reading your...
Louise
John
By : 'Michael'
Services : Letting( Property Management )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SR6
My family has used Acorn Properties for the last 15 years managing various properties that we have in an around the Newcastle area and have always have a very strong professional and personal relationship with John, Louise and their team. My latest contact with Acorn came in the form of one of... Read Full Review
Initial fee was what we expected and was the same as other firms in the area.
By : 'Michelle'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : NE4
I source apartments for staff at the company where I work. I have repeatedly had excellent experiences with Acorn Properties. The staff are helpful and very knowledgable and know how to provide a great service. I would most definitely recommend them to anyone looking to rent a... Read Full Review
Very reasonable, especially for the excellent level of service provided.
Louise
Ryen
By : 'Nigel'
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : No
Postcode : NE2
My daughter is in this process of renting a flat with her friends. They were given little or no advice or even asked when their old tenancy expires and ended up with an overlap. Acorn issue contracts that contain irrelevant clauses or clauses that don't make sense. They include charges they say... Read Full Review
Got it right in the first place - it\'s not hard
By : Acorn Properties (Jesmond) Ltd
Jul 11, 2014Dear Mr Walker, We are very sorry that you have felt it necessarily to voice your concerns via a review site rather than go through our official complaints procedure. However, I will try and...
By : 'vbuchanan7678'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE2
Appalling student letting company. Had to email multiple times to receive receipt of a down payment. Forgot to give out individual room keys when they gave the property keys. Brought people round for house viewings without any prior warning and their apology on the matter was insincere at... Read Full Review
By : Acorn Properties (Jesmond) Ltd
Jul 10, 2014Dear vbuchanan7678 As mentioned to another reviewer we were not aware of this site and have not responded as we didn't know about your review until today. This is an anonymous site, therefore we...
By : 'DontChooseAcornPropertiesJesmond'
Services : Letting( As a Tenant )
Would you recommend ? : No
As a tenant of a 'furnished' property managed by Acorn I have been consistently let down. When we moved into the house the property was barely habitable and had been left in an absolute tip; the hoover was full of plaster, the grill pan had been left outside and was disgusting, chunks out of... Read Full Review
By : angry tenant
Dec 2, 2013Completely unprofessional, useless and almost offensive practises. I rented my house with acorn, and the process was long and stressful. First time I went to view the house, no one showed up. I...