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Lee, London SE12
4.3/5, 18 Reviews
83% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
80% letting fee satisfaction
No Description Found
Latest Reviews
Yvonne Lakeram
Matthew Clarke
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £272,900 | £840,000 |
| Lettings | 100% | 80% | £950 | £1,300 |
Areas covered
- SE12
Address
Dexters
430-432 Lee High Road, London, Greater London
SE12 8RW
020 8815 2210
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dexters Branches (View All 70)
Jacqueline Burke‑Taber at ...
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5 Star Review
Jacqueline
By : 'Elliott'
Services : Sales( As a Buyer )
Sold price : £276000
Would you recommend ? : Yes
Postcode : SE12
Oct 7, 2021
People found this helpful0
Jacqueline Burke‑Taber at Peter James Lee was professional, proactive and a great communicator. She mad my experience as a first time buyer easy & stress free. Her knowledge of the area, and ability to chance up solicitors during the conveyancing process really helped. She was flexible... Read Full Review
Comments (0)
Jacqueline Burke‑Taber at Peter James Lee was professional, proactive and a great communicator. She mad my experience as a first time buyer easy & stress free.
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Elliott McKay said about Dexters
Services : Sales( As a Buyer )Date: 7th Oct 2021
Jacqueline Burke‑Taber at Peter James Lee was professional, proactive and a great communicator. She mad my experience as a first time buyer easy & stress free.
Her knowledge of the area, and ability to chance up solicitors during the conveyancing process really helped. She was flexible when I wanted to view the property on numerous occasions with family members. Thank you once again!!
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The staff at Peter James have ...
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5 Star Review
By : 'Yvonne'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE12
Apr 27, 2021
People found this helpful0
The staff at Peter James have always been kind, extremely helpful and offer advice to us when able to do so. I have no hesitation in recommending... Read Full Review
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Yvonne Lakeram said about Dexters
Services : Letting( As a Owner )Date: 27th Apr 2021
The staff at Peter James have always been kind, extremely helpful and offer advice to us when able to do so. I have no hesitation in recommending them.
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I always have excellent and ...
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5 Star Review
Lydia
By : 'Matthew'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SE3
Apr 19, 2021
People found this helpful0
I always have excellent and responsive service from Lydia Harrison, even the smallest thing. Lydia always follows up with me or third parties and I never need to chase. This makes things so much easier and less of a... Read Full Review
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Matthew Clarke said about Dexters
Services : Letting( As a Tenant )Date: 19th Apr 2021
I always have excellent and responsive service from Lydia Harrison, even the smallest thing. Lydia always follows up with me or third parties and I never need to chase. This makes things so much easier and less of a worry.
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No hesitation in ...
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5 Star Review
Peter
By : 'Lindsay'
Services : Sales( As a Vendor )
Sold price : £840000
Would you recommend ? : Yes
Postcode : SE12
Mar 2, 2021
People found this helpful0
Excellent service throughout. Clear and accurate valuation by Peter who was obviously familiar with the style of house. Excellent handling of viewings and great communication throughout. All aftersale managed well and any queries dealt with efficiently. Call returned promptly etc. Would not... Read Full Review
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Lindsay D said about Dexters
Services : Sales( As a Vendor )Date: 2nd Mar 2021
Excellent service throughout. Clear and accurate valuation by Peter who was obviously familiar with the style of house. Excellent handling of viewings and great communication throughout. All aftersale managed well and any queries dealt with efficiently. Call returned promptly etc. Would not hesitate to use Peter James again. Big thanks to Peter and Jacqueline especially.
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Excellent ...
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1 Star Review
By : 'Victoria'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Oct 21, 2020
People found this helpful0
PJE have been helping me to purchase a property. I have found the service and info from Adam Casey to be particularly good - he has been friendly, proactive, helpful and did an excellent job selling the property to me, following up with answers to queries and additional support with KYC/AML... Read Full Review
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Victoria said about Dexters
Services : Sales( As a Buyer )Date: 21st Oct 2020
PJE have been helping me to purchase a property. I have found the service and info from Adam Casey to be particularly good - he has been friendly, proactive, helpful and did an excellent job selling the property to me, following up with answers to queries and additional support with KYC/AML checks. Highly recommend.
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By : Pete Burchell
Feb 27, 2021thank you for your review, we use these to monitor our service, unfortunately your positive review doesn't reflect the 1 star review ? I can only assume that this was an error ? we would very much ...
Louise Flynn was very helpful ...
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5 Star Review
Louise
By : 'Ala'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE3
Jan 6, 2020
People found this helpful0
Louise Flynn was very helpful and attentive and we greatly appreciated her rapid response when our boiler broke down in the middle of December. I would highly recommend her and Peter James as long as they maintain these high standards and continue to take the legitimate requests of tenants... Read Full Review
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Ala Jazayeri said about Dexters
Services : Letting( As a Tenant )Date: 6th Jan 2020
Louise Flynn was very helpful and attentive and we greatly appreciated her rapid response when our boiler broke down in the middle of December. I would highly recommend her and Peter James as long as they maintain these high standards and continue to take the legitimate requests of tenants seriously.
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Since we have moved in to our ...
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5 Star Review
Louise
By : 'Jay'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SE13
Dec 13, 2019
People found this helpful0
Since we have moved in to our flat Louise has been nothing but brilliant . Really easy to get hold of if there is any problems and goes above an beyond to get a resolution very quickly... Read Full Review
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Jay reid said about Dexters
Services : Letting( As a Tenant )Date: 13th Dec 2019
Since we have moved in to our flat Louise has been nothing but brilliant . Really easy to get hold of if there is any problems and goes above an beyond to get a resolution very quickly .
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Complimentary ...
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5 Star Review
Jordan
By : 'Margaret'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE18
May 13, 2019
People found this helpful0
Jordan was very helpful throughout my process in renting a place. He came back to me when i asked questions and for clarification. He was polite and professional at all... Read Full Review
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Margaret said about Dexters
Services : Letting( As a Tenant )Date: 13th May 2019
Jordan was very helpful throughout my process in renting a place. He came back to me when i asked questions and for clarification. He was polite and professional at all times.
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Fast & ...
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5 Star Review
Jordan
By : 'Albert'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : SE77
May 3, 2019
People found this helpful0
Thank you for your professionalism and kindness ( I know I stressed you a lot). Fast and smooth procedures, constantly informing us about what`s next to do, answering every question before and after we moved in. ( so not the typical getting paid and disappeared agent. Would highly recommend the... Read Full Review
Comments on Agent Fees
We`ve been completely aware of the fees and found them acceptable.
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Albert said about Dexters
Services : Letting( As a Tenant )Date: 3rd May 2019
Thank you for your professionalism and kindness ( I know I stressed you a lot). Fast and smooth procedures, constantly informing us about what`s next to do, answering every question before and after we moved in. ( so not the typical getting paid and disappeared agent. Would highly recommend the agent and the agency as well.
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Tenancy ...
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5 Star Review
Mark
By : 'Joe'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : CR2
Nov 26, 2018
People found this helpful0
I used the Lee branch to help secure a tenant for my property, they were extremely professional from start to finish & I couldn't be happier with my current... Read Full Review
Comments on Agent Fees
Good
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Joe Flockhart said about Dexters
Services : Letting( As a Owner )Date: 26th Nov 2018
I used the Lee branch to help secure a tenant for my property, they were extremely professional from start to finish & I couldn't be happier with my current tenants.
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Jamie was Great throughout ...
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5 Star Review
Jamie
By : 'Ieva'
Services : Sales( As a Buyer )
Sold price : £272900
Would you recommend ? : Yes
Postcode : SE12
Mar 6, 2018
People found this helpful0
Jamie was Great throughout the process of buying our home. He always responded promptly and even chased up our solicitors for missing information. Really great... Read Full Review
Comments on Agent Fees
We were buyers, therefore we did not pay fees.
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Ieva said about Dexters
Services : Sales( As a Buyer )Date: 6th Mar 2018
Jamie was Great throughout the process of buying our home. He always responded promptly and even chased up our solicitors for missing information. Really great service!
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We've been very ...
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5 Star Review
Jamie
By : 'Joe'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SE12
Nov 27, 2017
People found this helpful0
We've been very impressed with Jamie. He was engaged with the process and keen to get a satisfactory outcome for both us as buyers as well as his clients as vendors. At the point of viewing he was professional, knowledgeable and showed reassuring expertise about the process. He didn't put ... Read Full Review
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Joe Hopper said about Dexters
Services : Sales( As a Buyer )Date: 27th Nov 2017
We've been very impressed with Jamie. He was engaged with the process and keen to get a satisfactory outcome for both us as buyers as well as his clients as vendors. At the point of viewing he was professional, knowledgeable and showed reassuring expertise about the process. He didn't put us under any pressure throughout the purchase but acknowledged early on that we were serious buyers and helped ensure everything went smoothly. Very impressed, highly recommended.
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We can't thank Jamie and ...
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5 Star Review
Jamie
By : 'Thang'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE12
Nov 27, 2017
People found this helpful0
We can't thank Jamie and the team at Peter James enough for getting our family into our new home! Jamie went above and beyond to ensure that everything went smoothly for our onward purchase. Communication was great throughout the whole process. He co-ordinated well with our selling agents,... Read Full Review
Comments (0)We can't thank Jamie and the team at Peter James enough for getting our family into our new home! Jamie went above and beyond to ensure that everything went smoothly for our onward purchase. Communication was great throughout the whole process. He co-ordinated well with our selling agents, solicitors and of course the vendors!
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Thang Nguyen said about Dexters
Services : Sales( As a Buyer )Date: 27th Nov 2017
We can't thank Jamie and the team at Peter James enough for getting our family into our new home! Jamie went above and beyond to ensure that everything went smoothly for our onward purchase. Communication was great throughout the whole process. He co-ordinated well with our selling agents, solicitors and of course the vendors!
Thank you so much for all your hard work and help Jamie!
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Just want to say a big thank ...
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5 Star Review
Jamie
By : 'Suzie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE13
Nov 23, 2017
People found this helpful0
Just want to say a big thank you to Jamie for all his hard work - he's been involved in our property search right from the beginning over 6 months ago now. He's friendly and knows his stuff and I always felt like he was available if I had questions which as a first time buyer was really... Read Full Review
Comments on Agent Fees
Purchasing
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Suzie E said about Dexters
Services : Sales( As a Buyer )Date: 23rd Nov 2017
Just want to say a big thank you to Jamie for all his hard work - he's been involved in our property search right from the beginning over 6 months ago now. He's friendly and knows his stuff and I always felt like he was available if I had questions which as a first time buyer was really important to me. He kept me updated and did lots of chasing in the background, and always came back on emails etc when he said he would. He also had a good relationship with the vendors which made a long drawn out purchase run a lot more smoothly. So thanks Jamie!
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I never thought I'd ...
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5 Star Review
Jamie
By : 'Elizabeth'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE12
Nov 23, 2017
People found this helpful0
I never thought I'd write a good review about an estate agent but Jamie went above and beyond to sell our property as well as following it through meticulously all the way to completion. He is definitely the most sincere and reliable agent I've ever worked with and I highly recommend... Read Full Review
Comments on Agent Fees
Negotiated a good fee.
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Elizabeth said about Dexters
Services : Sales( As a Vendor )Date: 23rd Nov 2017
I never thought I'd write a good review about an estate agent but Jamie went above and beyond to sell our property as well as following it through meticulously all the way to completion. He is definitely the most sincere and reliable agent I've ever worked with and I highly recommend him.
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Catherine was extremely ...
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5 Star Review
Catherine
By : 'Jessica'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE12
Nov 20, 2017
People found this helpful0
Catherine was extremely helpful and polite. She went above and beyond for my husband and me and was always available to speak and answer every question we had. She found us a property that exceeded our expectations in a short space of time, what was within our budget and that suited our every... Read Full Review
Comments on Agent Fees
good
Comments (0)Catherine was extremely helpful and polite. She went above and beyond for my husband and me and was always available to speak and answer every question we had. She found us a property that exceeded our expectations in a short space of time, what was within our budget and that suited our every need.
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Jessica and Mark said about Dexters
Services : Letting( As a Tenant )Date: 20th Nov 2017
Catherine was extremely helpful and polite. She went above and beyond for my husband and me and was always available to speak and answer every question we had. She found us a property that exceeded our expectations in a short space of time, what was within our budget and that suited our every need.
Thank you, Catherine!
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Pros: - Lee in-branch staff ...
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1 Star Review
By : 'NickOswald'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : No
Postcode : SE12
Jan 16, 2017
People found this helpful2
Pros: - Lee in-branch staff are good - They're cheaper than the competition... Cons - ...they're cheaper for a reason. - Appalling/non existent levels of customer service, multiple phone calls and emails completely ignored on a routine basis by multiple members of staff - Lacking in... Read Full Review
Comments on Agent Fees
Monthly and set up fees are lower than other firms. I was charged £60 for a smoke alarm test, which must have involved somebody pressing a couple of buttons for all of 5 seconds, this is probably par for the course though I imagine.
Comments (1)Pros: - Lee in-branch staff are good
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NickOswald said about Dexters
Services : Letting( As a Owner )Date: 16th Jan 2017
Pros: - Lee in-branch staff are good
- They're cheaper than the competition...
Cons - ...they're cheaper for a reason.
- Appalling/non existent levels of customer service, multiple phone calls and emails completely ignored on a routine basis by multiple members of staff
- Lacking in professional knowledge, don't know how Tenancy Dispute Service works, lettings staff don't having working knowledge of lettings agreement and T&Cs drawn up by Peter James themselves, staff can't grasp the concept of a 'working day'
- Staff attempt to intimidate both tenants and landlords by threatening charges for issues they don't want to deal with
- Staff lie about/cover up their own poor service, such as submitting a claim to the TDS a month late then blaming the TDS
I have reported Peter James to the Property Ombudsman over the above as they are an atrocious firm to deal with. Nearly five months after the end of my rental I am over £1000 out of pocket, after needing to carry out multiple repair works after the so called 'professional' tenants Peter James found for me trashed my flat. To this day I still haven't received a penny of it, the main reason my final con above.
Peter James also instructed an authorised repair during the tenancy (which they of course charged me for despite the tenants being responsible for the damage), which wasn't successful and didn't resolve the issue. Following complaints from both the tenants and myself, they then proceeded to do sweet FA to resolve the botched 'repair' and tried to insist I needed to spend another £180 to fix it! Since the tenancy ended they have categorically refused to refund me for this charge, despite a mound of written evidence pointing to their culpability.
In summary, with Peter James you get what you pay for - a lousy, unprofessional service where they will lie and cheat their way into extracting as much cash from you as they can.
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By : Kerry Love
Mar 31, 2017We are sorry to hear that you are unhappy with the management service provided by Peter James. Having reviewed your file, your comments in respect of our customer service and knowledge of processes ...
We rented a property with ...
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1 Star Review
By : 'SE12'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : SE12
May 19, 2015
People found this helpful5
We rented a property with Peter James for 6 years and back in 2009 the Property Manager was Michelle Burchell. The day we moved in we felt in total despair, my immediate response was to walk out, hand the keys back and say the deal was off. Even though they claimed professional cleaners had been... Read Full Review
Comments (0)We rented a property with Peter James for 6 years and back in 2009 the Property Manager was Michelle Burchell. The day we moved in we felt in total despair, my immediate response was to walk out, hand the keys back and say the deal was off. Even though they claimed professional cleaners had been hired to leave the place in a presentable condition, it looked completely appalling. There was dust and fluff everywhere, the bathroom was repulsive, full of limescale and mould, and random objects were left behind by the previous tenants, like an old Christmas tree and a scummy foot bath. It was evident no one from the agency had bothered to do a check after the other tenants handed the keys. They hire external contractors to do their properties inventory and when the check-in lady showed me around, all she could point out was faults with the property... broken light bulbs, burnt on grease in the oven, loose door handles, sticky cupboard so I was advised not to use that one, and no mention at all of getting anything fixed. We then found out the landlord lived abroad and had never set foot into the property, which meant that sadly, we were pretty much in the hands of the estate agent. The years that followed we came across extensive problems with the flat, electrics, plumbing, boiler, leakages and so on. In one occasion the electrical engineer said the fuse box was lethal and we were lucky to be alive. Then on a different occasion we discovered a leak in the attic caused by a hole in the roof which was, may I say: 'temporarily fixed' by someone placing a baby bath under it, until it overflowed and the water leaked down onto the stairs damaging the carpet which was pretty run-down anyway. After a substancial amount of distressful phone conversations with Michelle, those issues were gradually rectified, not to a high standard though. The flat was rewired but holes and cracks were left around the sockets and switches, the leak was finally sorted out but the carpet remained shabby with mould odour from the dampness. On the other hand, they never hesitated to increase the rent or overcharge us with some ludicrous fees.
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SE12 Tenant said about Dexters
Services : Letting( As a Tenant )Date: 19th May 2015
We rented a property with Peter James for 6 years and back in 2009 the Property Manager was Michelle Burchell. The day we moved in we felt in total despair, my immediate response was to walk out, hand the keys back and say the deal was off. Even though they claimed professional cleaners had been hired to leave the place in a presentable condition, it looked completely appalling. There was dust and fluff everywhere, the bathroom was repulsive, full of limescale and mould, and random objects were left behind by the previous tenants, like an old Christmas tree and a scummy foot bath. It was evident no one from the agency had bothered to do a check after the other tenants handed the keys. They hire external contractors to do their properties inventory and when the check-in lady showed me around, all she could point out was faults with the property... broken light bulbs, burnt on grease in the oven, loose door handles, sticky cupboard so I was advised not to use that one, and no mention at all of getting anything fixed. We then found out the landlord lived abroad and had never set foot into the property, which meant that sadly, we were pretty much in the hands of the estate agent. The years that followed we came across extensive problems with the flat, electrics, plumbing, boiler, leakages and so on. In one occasion the electrical engineer said the fuse box was lethal and we were lucky to be alive. Then on a different occasion we discovered a leak in the attic caused by a hole in the roof which was, may I say: 'temporarily fixed' by someone placing a baby bath under it, until it overflowed and the water leaked down onto the stairs damaging the carpet which was pretty run-down anyway. After a substancial amount of distressful phone conversations with Michelle, those issues were gradually rectified, not to a high standard though. The flat was rewired but holes and cracks were left around the sockets and switches, the leak was finally sorted out but the carpet remained shabby with mould odour from the dampness. On the other hand, they never hesitated to increase the rent or overcharge us with some ludicrous fees.
We always looked after the property and were always very accommodating when PJ had to gain access into the flat (quarterly checks were done to the property). At the end of our tenancy, Nikki Lingard (current Property Manager) claimed the bathroom and oven had to be cleaned by their contractors and took off £130 from our deposit, despite the fact I spent the entire day at the property cleaning it, only a day before we handed the keys. Nikki was very unprofessional, she is incapable of addressing clients by their names on emails and she never acknowledges anything you say, only repeats the agency policies like a broken record, extremely frustrating! The first opportunity or excuse they find they'll use it against you to financially rob you! My advice as a previous tenant: STEER CLEAR OF THESE UNPROFESSIONALS!
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Last updated at 9/28/2021, 4:20:09 AM by allAgents
