By : 'Lindy' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : W1H
Nov 4, 2021
People found this helpful0
As a seasoned Property Finder I immediately notice the attitude and helpfulness of estate agents, whether it be sales or lettings. Some can be vague and unhelpful when it comes to the many questions I ask on behalf of my clients. I found Jack Zadmehr in Lettings, at Dexters in St. John's... Read Full Review
Services : Letting( As a Owner )Date: 4th Nov 2021
As a seasoned Property Finder I immediately notice the attitude and helpfulness of estate agents, whether it be sales or lettings. Some can be vague and unhelpful when it comes to the many questions I ask on behalf of my clients. I found Jack Zadmehr in Lettings, at Dexters in St. John's Wood, friendly and cooperative. Lindy McManus
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Dear Lindy, It’s great to hear that you have had a brilliant experience with our St Johns Wood office. Reviews are really important to us and your feedback helps us ensure we are delivering the ...
Jack from Dexters works ...
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5 Star Review
Jack
By : 'Song' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW8
Sep 16, 2021
People found this helpful0
Jack from Dexters works really hard; and really kind and responsive all the time. I highly recommend him to find your right... Read Full Review
Dear , Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of...
Ms. Hollie Jasmine helped me ...
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5 Star Review
Hollie
By : 'Giwon' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW8
Aug 3, 2021
People found this helpful0
Ms. Hollie Jasmine helped me greatly in getting my apartment in London. I was impressed by her professional attitude and clear paper work, and was the main reason why I decided to.sign my contract with Dexters. Thanks alot Hollie... Read Full Review
Services : Letting( As a Tenant )Date: 3rd Aug 2021
Ms. Hollie Jasmine helped me greatly in getting my apartment in London. I was impressed by her professional attitude and clear paper work, and was the main reason why I decided to.sign my contract with Dexters. Thanks alot Hollie :)
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Dear Giwon, It’s great to hear that you have had a brilliant experience with our St John's Wood office. Reviews are really important to us and your feedback helps us ensure we are delivering...
Excellent ...
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5 Star Review
Jennifer
By : 'Tatiana' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : NW8
Jan 7, 2021
People found this helpful0
As a landlady it is the second time these past two years that I have cooperated with Jennifer and her team form St John’ s Wood Office.
From the first time I met Jennifer I knew that I had to do with a polite, professional to whom I could trust the keys of the flat.
I am living abroad... Read Full Review
Services : Letting( As a Owner )Date: 7th Jan 2021
As a landlady it is the second time these past two years that I have cooperated with Jennifer and her team form St John’ s Wood Office. From the first time I met Jennifer I knew that I had to do with a polite, professional to whom I could trust the keys of the flat. I am living abroad and thus is very difficult for me to handle the management of the flat but Jennifer and her team has been there for me to reassure me that everything will be professionally handled by them- which has actually been. For all the problems raised Jennifer is there to find the solution with the aim to make my life easier and calmer! Thank you!!!
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Dear Tatiana, Thank you for your review. It's great to hear that you have had a brilliant experience with our St John's team and will bring your comments to the attention of the Director for the...
Jessica Jackson provided me a ...
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5 Star Review
Jessica
By : 'Liliana' Services : Surveying Would you recommend ? : Yes Postcode : NW8
Nov 13, 2020
People found this helpful0
Jessica Jackson provided me a really good and professional service and her approach was very genuine and persistent regarding my flat research. I felt very confident when i went for... Read Full Review
Jessica Jackson provided me a really good and professional service and her approach was very genuine and persistent regarding my flat research. I felt very confident when i went for viewings.
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Jody Benjamin recently helped ...
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5 Star Review
Jody
By : 'Juliette' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW3
Mar 4, 2020
People found this helpful0
Jody Benjamin recently helped me find my new flat and was super helpful and friendly during the process. Would definitely... Read Full Review
Services : Letting( As a Tenant )Date: 4th Mar 2020
Jody Benjamin recently helped me find my new flat and was super helpful and friendly during the process. Would definitely recommend!!
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I have been very fortunate to ...
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5 Star Review
Gerrard
By : 'Hamid' Services : Letting( Property Management ) Rent PCM : £570 Would you recommend ? : Yes Postcode : NW8
Sep 14, 2019
People found this helpful1
I have been very fortunate to have Gerrard Gallen,Senior Property Manager,West Hampstead Team manage my rented property.
He has been prompt in attending to issues and helpful to landlords in issues which are not directly related to property management.I wish him progress and good... Read Full Review
I have been very fortunate to have Gerrard Gallen,Senior Property Manager,West Hampstead Team manage my rented property. He has been prompt in attending to issues and helpful to landlords in issues which are not directly related to property management.I wish him progress and good look.
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Extremely Poor ...
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1 Star Review
Heyrie
By : 'Suffan' Services : Letting( As a Tenant ) Rent PCM : £2300 Would you recommend ? : No Postcode : NW8
Jun 14, 2019
People found this helpful1
We moved to London recently and unfortunately ended up liking a property which was being facilitated by Dexters. Our experience with them has been an epitome of unprofessionalism with rectification of their mistakes/comprises a few to mention:
- mistake in agreeing on the start date. We signed a... Read Full Review
Comments on Agent Fees
Na - we don’t have to pay an agent fee anymore as per a regulatory rules recently passed.
Services : Letting( As a Tenant )Date: 14th Jun 2019
We moved to London recently and unfortunately ended up liking a property which was being facilitated by Dexters. Our experience with them has been an epitome of unprofessionalism with rectification of their mistakes/comprises a few to mention: - mistake in agreeing on the start date. We signed a contract to start on 10th and later were informed it's not possible to start before 15th. - financial calculation errors in the contract - we were made to do our document verification twice. One of their colleagues conveniently shredded our documents. - communication, they couldn't have a more one sided/more broken communication. It was all a one way communication of what the landlord wanted or could accommodate and not a single time the facilitation was managed from our side. I was also personally told, that since I had just moved to London. I dint understand the London ways of working/my expectations on customer experience was too high which I found to be extremely judgemental.
I strongly recommend NOT to work with them. Just hoping to get done with my this lease with them and hope I don't have to ever work with them again.
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AVOID AT ALL COSTS !! ...
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1 Star Review
Darren
By : 'Outraged' Services : Property Management Rent PCM : £2150 Would you recommend ? : No Postcode : NW2
Jan 17, 2018
People found this helpful25
AVOID AT ALL COSTS !! (Literally, costs, they will bleed you dry)
Dexter's were so happy to take our money - the deposit, the fees, the first month's rent - and then were surprised when we wished to move into the property. The place hadn't even been hoovered in the 2 weeks between... Read Full Review
Comments on Agent Fees
Bad. I can't imagine what they are doing with the fees because they clearly aren't being used to pay anyone to do their f**king jobs!
Services : Property Management( )Date: 17th Jan 2018
AVOID AT ALL COSTS !! (Literally, costs, they will bleed you dry) Dexter's were so happy to take our money - the deposit, the fees, the first month's rent - and then were surprised when we wished to move into the property. The place hadn't even been hoovered in the 2 weeks between the last tenants moving out and our move in date. It's been an uphill battle ever since. Due to dodgy wiring we had no lights in at least 1 bedroom for six months and then a leak from the upstairs bathroom into the downstairs bathroom for a month. The property managers (we've now had 2) have consistently tried to keep us from contacting the landlord directly as we would effectively expose their incompetence at managing a property. I have been renting in London for over 5 years and this is hands down the worst experience I have ever had. You do not get what you pay for. 1 star because you can't give 0
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Dear Sir/Madam,
I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more ...
Have been dealing with ...
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5 Star Review
Jennifer
George
By : 'NJW' Services : Letting( As a Owner ) Rent PCM : £1605 Would you recommend ? : Yes Postcode : NW8
Dec 7, 2017
People found this helpful0
Have been dealing with Jennifer for several years for all my properties in St John's Wood. Always on the ball and an amazing negotiator.
George is Very professional and deals with tenancy issues superbly .
Well done... Read Full Review
Services : Letting( As a Owner )Date: 7th Dec 2017
Have been dealing with Jennifer for several years for all my properties in St John's Wood. Always on the ball and an amazing negotiator. George is Very professional and deals with tenancy issues superbly . Well done !
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Dear NJW,
I am writing to say thank you for your kind comments about the service you received from our XXX Office. We really appreciate you taking the time to post this review as feedback is very...
I received fantastic service ...
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5 Star Review
Hayrie
By : 'Mrs' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : N7
Dec 7, 2017
People found this helpful0
I received fantastic service from a member of staff called Hayrie so felt I had to write a review. Every question I had was dealt quickly and very detailed! She was polite and patient at all times and I couldn't have asked for a better service! So I wanted to say thank... Read Full Review
Services : Letting( As a Tenant )Date: 7th Dec 2017
I received fantastic service from a member of staff called Hayrie so felt I had to write a review. Every question I had was dealt quickly and very detailed! She was polite and patient at all times and I couldn't have asked for a better service! So I wanted to say thank you!
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Dear Mrs A,
We are delighted to read that our XXX Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the ...
I had an amazing experience ...
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5 Star Review
Levi
By : 'JWS' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW8
Dec 7, 2017
People found this helpful0
I had an amazing experience with Ms Levi Da Silvia. She was very professional and made me feel at ease. I highly recommend her to anyone looking for a flat in the area. She is a fantastic estate agent, well informed on the area and an overall pleasure to work with. Thanks again... Read Full Review
Services : Letting( As a Tenant )Date: 7th Dec 2017
I had an amazing experience with Ms Levi Da Silvia. She was very professional and made me feel at ease. I highly recommend her to anyone looking for a flat in the area. She is a fantastic estate agent, well informed on the area and an overall pleasure to work with. Thanks again Levi!
The UK's Largest Customer Review Website for the Property Industry
Dear JWS,
I am writing to say thank you for your kind comments about the service you received from our St John's Wood Office. We really appreciate you taking the time to post this review as...
I would like to thank Lee ...
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5 Star Review
Lee
By : 'Grant' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : NW8
Nov 13, 2017
People found this helpful1
I would like to thank Lee Ward at Dexters St Johns Wood for his outstanding work in selling my properties. He not only knew what I wanted but he also managed to get me a very good deal. I will certainly use his services again, I look forward to working with him on my next... Read Full Review
Services : Letting( As a Owner )Date: 13th Nov 2017
I would like to thank Lee Ward at Dexters St Johns Wood for his outstanding work in selling my properties. He not only knew what I wanted but he also managed to get me a very good deal. I will certainly use his services again, I look forward to working with him on my next property.
The UK's Largest Customer Review Website for the Property Industry
Dear Grant,
Thank you very much for your great review regarding our St John's Wood Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to...
I have been using George ...
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5 Star Review
George
By : 'Gerald' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : NW8
Nov 10, 2017
People found this helpful0
I have been using George Violaris and his team inc Jennifer Wratten,Michael Agbobu, Hayrie Mehmet for many years and they have let my 2 properties in St Johns Wood without fail each time. Thus thankfully I have not been exposed to any voids.
The team is very focused in making sure the property is... Read Full Review
Services : Letting( As a Owner )Date: 10th Nov 2017
I have been using George Violaris and his team inc Jennifer Wratten,Michael Agbobu, Hayrie Mehmet for many years and they have let my 2 properties in St Johns Wood without fail each time. Thus thankfully I have not been exposed to any voids. The team is very focused in making sure the property is let at the appropriate rental figure and select carefully the tenants that they recommend If I have one issue it is the lack of communication between the team in St Johns Wood and the back office which is centralised elsewhere .The back office is notoriously slow and this has resulted in problems especially the collection of the 1st months rent on a new tenancy Overall I am very satisfied with the team in the St Johns Wood and would recommend them to all landlords in the area .
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Dear Gerald,
I am writing to say thank you for your kind comments about the service you received from our St Jonh's Wood Office. We really appreciate you taking the time to post this review as...
If I could give them 0 stars ...
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1 Star Review
Darren
By : 'Angry' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : NW6
Aug 3, 2017
People found this helpful55
If I could give them 0 stars I would. I don't think anyone on this planet has ever made me as angry as these estate agents. The whole thing is a joke and a scam. Everything is a fight with them. They don't fulfil their contracts, they don't fix things, they don't respond to you, they're negligent.... Read Full Review
Comments on Agent Fees
They're a joke. They screwed up right from the start and still refused to give us any money off. Complete joke.
Services : Letting( As a Tenant )Date: 3rd Aug 2017
If I could give them 0 stars I would. I don't think anyone on this planet has ever made me as angry as these estate agents. The whole thing is a joke and a scam. Everything is a fight with them. They don't fulfil their contracts, they don't fix things, they don't respond to you, they're negligent. What else can I say?!
WHATEVER YOU DO, DO NOT GO NEAR THEM!!!!!!!
Since living in our flat, they failed to fix any issues we have had (which were meant to be done before we moved in) and we had to fight for them to be fixed. It took a good two months. They're negligent - they'll let you get physically hurt and then still wont care. They'll also let you get burgled - numerous times - and still not care.
They'll also then pretend they care by getting the Director (or so called) and head of customer relations to contact you who will then again, DO ABSOLUTELY NOTHING.
The only thing they could do to make this right is refund my last year of rent because who knows what the hell we've been paying for.
To be honest, they're a scam. How they're still allowed to operate as a company - god only knows.
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Dear Sir/Madam
I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with...
*When will these * be held ...
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1 Star Review
By : 'Alfred' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : NW6
Aug 2, 2017
People found this helpful49
*When will these * be held accountable for their actions? Do not use Dexters - even if your life depends on it. These guys make money out of people's misery. There is a reason why estate agents are the most despised profession going, because of companies like Dexters. Their rental arm of the... Read Full Review
Comments on Agent Fees
BAD - They should be paying their tenants not the other way around.
Services : Letting( As a Tenant )Date: 2nd Aug 2017
*When will these * be held accountable for their actions? Do not use Dexters - even if your life depends on it. These guys make money out of people's misery. There is a reason why estate agents are the most despised profession going, because of companies like Dexters. Their rental arm of the business is a scam, they are fraudulent and have zero consideration for your wellbeing.
I cannot begin to describe the endless problems I've had since using this company. The property we moved into has been burgled several times because they refused to properly secure the property, even after the first attempt. The sad fact is, I've read other reviews on this website, and i'm not even the first to complain about being burgled due to Dexters woeful negligence.
JW* lied through her teeth when she took us around the property. The flat hadn't even seen a sponge before we moved in. The back door wouldn't even lock. Could we contact her to sort it? No. Did she apologise for her lies? No. Did we even speak to her again? No.
The Property Management Team is another layer of administrative time wasting. They cant even manage their emails let alone properties. *SH is the Director. Director of what? :-| Oh wait, Director of Misery -That's it! *
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Dear Alfred,
I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with...
Working with Mike was a ...
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5 Star Review
Michael
By : 'Josh' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : W12
Jul 3, 2017
People found this helpful0
Working with Mike was a pleasure. Unfortunately he was unable to find us a property before we found privately, but his charming and consultative approach was exactly what was required at a time when me and my partner had became (like many others) disillusioned with working with estate agents! Great ... Read Full Review
Services : Letting( As a Tenant )Date: 3rd Jul 2017
Working with Mike was a pleasure. Unfortunately he was unable to find us a property before we found privately, but his charming and consultative approach was exactly what was required at a time when me and my partner had became (like many others) disillusioned with working with estate agents! Great guy. Great service. Thanks Mike
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Hayrie in lettings took us to ...
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5 Star Review
Hayrie
By : 'GS' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : NW8
Jun 2, 2017
People found this helpful0
Hayrie in lettings took us to multiple viewings in St John's Wood. She had great local knowledge, was very helpful in explaining the process and properties.... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Jun 2017
Hayrie in lettings took us to multiple viewings in St John's Wood. She had great local knowledge, was very helpful in explaining the process and properties. Thanks!
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Dear Sir/Madam,
I am writing to say thank you for your kind comments about the service you received from our St Johns Wood Office.
We really appreciate you taking the time to post this review ...
The property has been fraught ...
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1 Star Review
Darren
By : 'Extremely' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : W9
May 1, 2017
People found this helpful35
The property has been fraught with issues, only some of which have been listed below. Due to mismanagement our property was also burgled with no further security measures taken post the event.
As per the contract, the structure of the building is not appropriate. There is a huge gap in the... Read Full Review
Services : Letting( As a Tenant )Date: 1st May 2017
The property has been fraught with issues, only some of which have been listed below. Due to mismanagement our property was also burgled with no further security measures taken post the event.
As per the contract, the structure of the building is not appropriate. There is a huge gap in the ceiling of the flat near the cooker hood and due to renovations taking place in the flat above us, there are stones and rubble falling through onto the stove where food is cooked. This is a health hazard as potentially harmful chemicals are falling into our food which has led to us and particularly my wife falling ill on several occasions due to allergies to dust particles. We have provided sufficient notice for this to be fixed yet no action has been taken. The condition of the ceiling has also been deemed unsafe by engineers who visited the property to inspect the structural flaw.
We also do not have access to the communal gardens. The contract states that full access must be provided to all areas of the property and one of the main reasons for accepting the contract was access to the communal garden. We were initially provided keys to the garden late (6 months into the contract) and again do not have access now to the garden since the last 6 months due to access being revoked. This is despite a 50� deposit we have paid for access to the communal garden
Crucially we do not feel safe in this property. As mentioned we were burgled on 18th January due to negligence on the part of building management for not ensuring proper working of the main front door. This is despite us notifying property management about issues with the front door. The property is also not consistent with other flats in the building that have triple lock doors which provides extra level of safety. The property door only has one additional lock as compared to other flats in the building that have three locks in total that are strategically placed to avoid burglars breaking in. The door to this property was smashed down and completely detached from the hinges. We are now being forced by the owners to continue living in this unsafe environment. Furthermore we received agreement via email from property management and lettings to leave the property post the burglary and upon finding a new property to move to the owners have now retracted from their earlier agreement. We also paid an early vacation fee that was demanded of us to end the tenancy that was to go towards re-advertising the property for new replacement tenants however the owners have receded on their agreement ever since we made this payment and now we are forced to continue living at the property where we feel extremely unsafe. We are psychologically being harassed by having to live at this place causing unnecessary mental distress that leads to nervous breakdowns at the slightest noise which gets us startled. We no longer feel safe in our own home due to the fact that it was so poorly managed by the building management. Our mental state further deteriorates with each passing day.
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I am very concerned to read your review and would value the opportunity to discuss this with you. I would appreciate it if you could contact me direct at customerrelations@dexters.co.uk. and I can...
DONT CHOOSE THEM !!! they ...
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1 Star Review
George
By : 'Jon' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : NW8
Nov 25, 2016
People found this helpful39
DONT CHOOSE THEM !!! they provided me a property which has no approval from original landlord, when I got their notice and moved out from my previous place they just told me I cant move in so I live in an airbnb for 3 days until I moved in a new place in a rush and none negotiable price, and there ... Read Full Review
Services : Letting( As a Tenant )Date: 25th Nov 2016
DONT CHOOSE THEM !!! they provided me a property which has no approval from original landlord, when I got their notice and moved out from my previous place they just told me I cant move in so I live in an airbnb for 3 days until I moved in a new place in a rush and none negotiable price, and there is no refund at all. Just dont choose them, for your own good.
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Dear Jon,
I am sorry to read your review and am keen to look into this matter for you.
If you could send me further details to customerrelations@dexters.co.uk.
I look forward to hearing from ...
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