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East Oxford, Oxford OX4
4.7/5, 14 Reviews
93% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
92% sales fee satisfaction
99% letting fee satisfaction
James C. Penny Estate Agents is an independent estate agency specialising in residential property. James C. Penny Estate Agents pride themselves on their friendly and professional service.
In accordance with our company policy of providing our clients with the highest levels and standards of expertise; James C. P
enny Estate Agents have created and built a professionally qualified team to advise and act on your behalf in all aspects of the property transaction.
Whether you are a vendor, sales applicant, landlord or tenant, you will experience a unique, friendly, yet highly professional approach when in contact with any of the Sales or Lettings Team.
What sets James C. Penny Estate Agents apart is their willingness to go ‘that extra mile’ for their clients which has been rewarded by seeing those satisfied customers return to use the services of James C. Penny Estate Agents again and again.
Latest Reviews
Joseph Feyertag
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 92% | £200,000 | £750,000 |
| Lettings | 0% | 99% | £0 | £0 |
Address
James C. Penny Estate Agents
251 Cowley Road, Oxford, Oxfordshire
OX4 1XG
01865 721122
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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James C. Penny Estate Agents Branches (View All 2)
Poor value for ...
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1 Star Review
By : 'Joseph'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : No
Postcode : OX1
May 31, 2021
People found this helpful1
I'm afraid we have to add to the recent spate of people who have had bad experiences with JCP. We listed our flat in Grandpont for sale with JCP's East Oxford office in July 2020 at a commission of 1.5% (+VAT) and (£175 +VAT). 9 months down the line, we felt stupid that... Read Full Review
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I'm afraid we have to add to the recent spate of people who have had bad experiences with JCP.
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Joseph Feyertag said about James C. Penny Estate Agents
Services : Sales( As a Vendor )Date: 31st May 2021
I'm afraid we have to add to the recent spate of people who have had bad experiences with JCP.
We listed our flat in Grandpont for sale with JCP's East Oxford office in July 2020 at a commission of 1.5% (+VAT) and (£175 +VAT).
9 months down the line, we felt stupid that we didn't negotiate these fees down based on the service we received. The agent pressured us into taking our flat off the market after a first offer was received, then waited 6 weeks until October to let us know that said buyer was withdrawing her offer based on the survey in August. When we found a second buyer, the same agent ignored our conditions for accepting the offer, delaying the whole process by another 4 months from October to February. The sale was eventually completed after many headaches in April at a significantly lower (over 5%) price, and ultimately we felt that the agent created more problems than they solved.
The service we received certainly didn't justify the £7,200 we spent, so we raised this. There has been zero acknowledgement from the agent (apparently they went "over and beyond") and so we have regrettably had to take this to the Property Ombudsman.
To protect others from making the same mistakes we did, here are some top tips for selling with JCP:
1. If possible, avoid altogether or use the North Oxford branch
2. If you do go with JCP, negotiate the commission down to 1.25% (which is the market rate most others, e.g. Breckon and Breckon, charge)
3. If they do insist on a premium rate (1.5%), at least make sure they agree to reduce it if the property takes too long to sell (e.g. above 6 months) or sells at a significantly lower value than the asking price (e.g. 5%).
3. Make sure they include the £175 + VAT for EPC, photographs, and floorplans within that commission. They will try and list it separately, even (as in our case) the EPC was recently done and can therefore be downloaded for free off the internet.
4. When the agent calls you to pressure you into accepting the first offer, just ignore them and keep your property on the market for a minimum of 2 weeks in case other offers come in.
5. Send important communications to them in writing, e.g. conditions for accepting the offer. They will try and do everything over the phone which, conveniently, makes it difficult to present evidence when you do have to take this to the Property Ombudsman.
I wouldn't want my worst enemies to go through the same experience we had with JCP, so I hope some others find this useful. But best just to avoid!
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5 Star Review
By : 'Richard'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : OX33
Jan 23, 2018
People found this helpful0
Looking to Let or Rent house and had fantastic support, help and advise form JCP in particular Alex who was a big help and patient as its my elderly relative's property having moved into Care and a very difficult, sensitive... Read Full Review
Comments (1)Was this helpful?:
Richard said about James C. Penny Estate Agents
Services : Letting( As a Tenant )Date: 23rd Jan 2018
Looking to Let or Rent house and had fantastic support, help and advise form JCP in particular Alex who was a big help and patient as its my elderly relative's property having moved into Care and a very difficult, sensitive decision.
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By : David Wilkins
Jan 31, 2018Thank you for taking the time to leave this positive feedback. The team tries very hard to do well...thanks for...
Wonderful Service. We have ...
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5 Star Review
David
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £650000
Would you recommend ? : Yes
Postcode : OX4
Jan 4, 2018
People found this helpful0
Wonderful Service. We have been taken wonderful care of and could not be more impressed with the experience and professionalism of JCP. They were with us every step of the way and David, Steven and Anita all played their vital parts brilliantly. Thank you... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
Mrs J.C said about James C. Penny Estate Agents
Services : Sales( As a Vendor )Date: 4th Jan 2018
Wonderful Service. We have been taken wonderful care of and could not be more impressed with the experience and professionalism of JCP. They were with us every step of the way and David, Steven and Anita all played their vital parts brilliantly. Thank you JCP!
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By : David Wilkins
Jan 5, 2018Thank you so much for taking the time to leave this lovely feedback. We were delighted to have been able to...
I am particularly grateful to ...
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5 Star Review
David
By : 'Ms'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OX4
Oct 19, 2017
People found this helpful1
I am particularly grateful to David Wilkins for his patience, his knowledgeable advice, his superb skills at communicating with the buyers, his common sense and his practical help when it came to arranging extra surveys and assessments on my property. I felt supported and helped, and only got kind... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Ms C said about James C. Penny Estate Agents
Services : Sales( As a Vendor )Date: 19th Oct 2017
I am particularly grateful to David Wilkins for his patience, his knowledgeable advice, his superb skills at communicating with the buyers, his common sense and his practical help when it came to arranging extra surveys and assessments on my property. I felt supported and helped, and only got kind words and understanding when I got a little frustrated by the slowness of the process (NOT due to JCPenny!!!!) and turned to him knowing full well he was doing his utmost! I knew from the start I was in excellent hands, and I will recommend him and your firm with no hesitation.
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I am particularly grateful to ...
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5 Star Review
David
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OX4
Oct 16, 2017
People found this helpful1
I am particularly grateful to David Wilkins for his patience, his knowledgeable advice, his superb skills at communicating with the buyers, his common sense and his practical help when it came to arranging extra surveys and assessments on my property. I felt supported and helped, and only got kind... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
Mrs C said about James C. Penny Estate Agents
Services : Sales( As a Vendor )Date: 16th Oct 2017
I am particularly grateful to David Wilkins for his patience, his knowledgeable advice, his superb skills at communicating with the buyers, his common sense and his practical help when it came to arranging extra surveys and assessments on my property. I felt supported and helped, and only got kind words and understanding when I got a little frustrated by the slowness of the process (NOT due to JCPenny!!!!) and turned to him knowing full well he was doing his utmost! I knew from the start I was in excellent hands, and I will recommend him and your firm with no hesitation.
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By : David Wilkins
Oct 18, 2017It's so kind of you to take the trouble to leave such lovely feedback. Thank you so much. I'm so pleased to have been able to assist. Best...
David Wilkins, and the rest ...
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5 Star Review
David
By : 'Mrs'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : OX1
Aug 3, 2017
People found this helpful1
David Wilkins, and the rest of the team have been a pleasure to work with. David has gone above and beyond what we have experienced with other agents. I would definitely use JCP when I come to sell another property. Thank... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
Mrs W said about James C. Penny Estate Agents
Services : Sales( As a Buyer )Date: 3rd Aug 2017
David Wilkins, and the rest of the team have been a pleasure to work with. David has gone above and beyond what we have experienced with other agents. I would definitely use JCP when I come to sell another property. Thank you!
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By : David Wilkins
Aug 5, 2017I'm delighted to receive this great feedback and will pass onto the team. You were a great pleasure to act for. Very best...
I found Mr David Wilkins who ...
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5 Star Review
David
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OX1
Aug 1, 2017
People found this helpful1
I found Mr David Wilkins who was principally involved in the sale of the property to be most professional and helpful, especially in responding to my queries relating to the progress of the sale process. An excellent... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
Mrs F said about James C. Penny Estate Agents
Services : Sales( As a Vendor )Date: 1st Aug 2017
I found Mr David Wilkins who was principally involved in the sale of the property to be most professional and helpful, especially in responding to my queries relating to the progress of the sale process. An excellent experience.
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By : David Wilkins
Aug 3, 2017It was a great pleasure to act for you and thank you again for coming back to me after all these...
David Wilkins and JCP were ...
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5 Star Review
David
By : 'Dr'
Services : Sales( As a Buyer )
Sold price : £350000
Would you recommend ? : Yes
Postcode : OX1
Jul 13, 2017
People found this helpful1
David Wilkins and JCP were fantastic throughout this process. David is one of the best agents I have ever dealt with and I have dealt with a huge number of people in the property industry over the... Read Full Review
Comments on Agent Fees
Good
Comments (2)Was this helpful?:
Dr A said about James C. Penny Estate Agents
Services : Sales( As a Buyer )Date: 13th Jul 2017
David Wilkins and JCP were fantastic throughout this process. David is one of the best agents I have ever dealt with and I have dealt with a huge number of people in the property industry over the years.
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By : David Wilkins
Jul 15, 2017You're very kind. Thank you for such flattering...
David Wilkins has been ...
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5 Star Review
David
By : 'Ms'
Services : Sales( As a Vendor )
Sold price : £550000
Would you recommend ? : Yes
Postcode : OX4
Jul 9, 2017
People found this helpful1
David Wilkins has been wonderful to work with in the sale of my property. He has given me realistic advice, he has displayed endless patience through a difficult process and provided a great support to me, working tirelessly. I would recommend David and JCP to anyone looking to sell or to... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
Ms O said about James C. Penny Estate Agents
Services : Sales( As a Vendor )Date: 9th Jul 2017
David Wilkins has been wonderful to work with in the sale of my property. He has given me realistic advice, he has displayed endless patience through a difficult process and provided a great support to me, working tirelessly. I would recommend David and JCP to anyone looking to sell or to buy.
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By : David Wilkins
Jul 10, 2017Thank you so much. It was an absolutely pleasure to act for you. Im so glad you were...
A big thank you to David ...
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5 Star Review
David
By : 'Ms'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : OX1
Jun 21, 2017
People found this helpful1
A big thank you to David Wilkins and all the JCP team for all you have done to help in the sale of our house. You definitely helped to smooth the way for the... Read Full Review
Comments on Agent Fees
Good
Comments (2)Was this helpful?:
Ms S said about James C. Penny Estate Agents
Services : Sales( As a Vendor )Date: 21st Jun 2017
A big thank you to David Wilkins and all the JCP team for all you have done to help in the sale of our house. You definitely helped to smooth the way for the sale.
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By : David Wilkins
Jun 22, 2017Your are very welcome. I'm very pleased to have been of help. Very best wishes for the...
I'd highly recommend JCP and ...
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5 Star Review
David
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : OX1
May 30, 2017
People found this helpful1
I'd highly recommend JCP and especially David Wilkins. He's exceptional at what he does. He's there at every part of the sale/purchase (I've worked with him on both) and he knows how to get things moving. Top bloke and a real asset for... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
Mr A.C-M said about James C. Penny Estate Agents
Services : Sales( As a Vendor )Date: 30th May 2017
I'd highly recommend JCP and especially David Wilkins. He's exceptional at what he does. He's there at every part of the sale/purchase (I've worked with him on both) and he knows how to get things moving. Top bloke and a real asset for JCP.
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By : David Wilkins
Jun 3, 2017Thank you for your very kind words. I'm pleased to have been able to assist. Best wishes for the...
I would like to thank David ...
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5 Star Review
David
By : 'R.Ajit'
Services : Sales( As a Buyer )
Sold price : £350000
Would you recommend ? : Yes
Postcode : OX4
Apr 29, 2017
People found this helpful2
I would like to thank David Wilkins, who has been fantastic in getting the purchase through very quickly and for keeping me informed of the situation at all times. I would happily recommend using JCP in future... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
R.Ajit said about James C. Penny Estate Agents
Services : Sales( As a Buyer )Date: 29th Apr 2017
I would like to thank David Wilkins, who has been fantastic in getting the purchase through very quickly and for keeping me informed of the situation at all times. I would happily recommend using JCP in future business.
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By : David Wilkins
May 2, 2017Thank you for your kind words Robin. I'm delighted to have been helpful. The feedback is very much...
The dedication shown by David ...
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5 Star Review
David
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £535000
Would you recommend ? : Yes
Postcode : OX1
Nov 15, 2016
People found this helpful4
The dedication shown by David Wilkins and the entire JCP team to complete the sale of our current property and purchase of our new property in challenging circumstances provided a great support to... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
Mrs H. said about James C. Penny Estate Agents
Services : Sales( As a Vendor )Date: 15th Nov 2016
The dedication shown by David Wilkins and the entire JCP team to complete the sale of our current property and purchase of our new property in challenging circumstances provided a great support to us.
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By : David Wilkins
Dec 5, 2016Thanks you so much. This is very good to hear. I shall pass onto the...
From the moment that we met ...
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5 Star Review
David
By : 'Dr'
Services : Sales( As a Vendor )
Sold price : £565000
Would you recommend ? : Yes
Postcode : OX4
Oct 9, 2016
People found this helpful4
From the moment that we met David Wilkins at our house, he did absolutely everything to get us a good price and to get our chain through to completion. We would quite simply not have been able to do it without his assistance; the service that we received, we cannot praise too highly. We were... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
Dr P said about James C. Penny Estate Agents
Services : Sales( As a Vendor )Date: 9th Oct 2016
From the moment that we met David Wilkins at our house, he did absolutely everything to get us a good price and to get our chain through to completion. We would quite simply not have been able to do it without his assistance; the service that we received, we cannot praise too highly. We were extremely impressed with every aspect of the sale.
The UK's Largest Customer Review Website for the Property Industry
By : David Wilkins
Dec 5, 2016Thank you so much for this feedback. I'm delighted and will pass on to the...
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