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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.7/5, 26 Reviews
73% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
43% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £425,000 | £1,000,000 |
| Lettings | 100% | 43% | £823 | £1,450 |
James Pendleton Estate Agents
53-55 Balham Hill, London, Greater London
SW12 9DR
020 8673 7777
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Regulating Bodies
The Property Ombudsman came into being on 1 May 2009. Formerly, the Ombudsman for Estate Agents (OEA), the name change was made to reflect the broader jurisdiction in relation to complaints we are now able to deal with, e.g. Sales, Lettings, commercial and overseas.
The Ombudsman for Estate Agents (OEA) Scheme was established on 1 January 1998. The Scheme is open to all those firms of estate agents with a principal, director or partner who is a member of the National Association of Estate Agents (NAEA) or Royal Institution of Chartered Surveyors (RICS); to all corporate estate agents, defined as those who are subsidiaries of a bank, building society or insurance company, or are themselves quoted on the Stock Exchange and to other estate agents who are sponsored and seconded by existing member agents. From June 2006, the OEA extended its services to Lettings and Property Management agents.
By dealing with a Member of the TPO, the public may be confident about the agent's approach in its dealings with actual and potential buyers and sellers of residential property or lettings in the UK.
With effect from 1 October 2008, all estate agents are required to register with an Estate Agents Redress Scheme that has been approved by the Office of Fair Trading (OFT) and which investigates complaints against estate agents. The TPO is one of the schemes approved by the OFT.
Many estate agents have in addition agreed to follow the TPO Code of Practice for Residential Estate Agents, approved by the OFT under its Consumer Codes Approval Scheme. Estate agents signing up to this Code of Practice are required to provide additional consumer protection that goes beyond that required by the law. They can be recognised by the joint TPO/OFT approved code logos which they display. Registered agents, who do not voluntarily accept the Code of Practice obligations of the OEA Scheme, are not entitled to show the OFT approved code logo.
Lettings and property management agents who join the TPO also subscribe to the Code of Practice for Letting Agents. We are currently seeking approval from the OFT under its Consumer Codes Approval Scheme.
The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes between sales and letting agents who have joined the TPO and consumers who are actual or potential buyers or sellers or landlords or tenants of residential property in the UK. The Ombudsman is a member of the British and Irish Ombudsman Association and follows the standards and rules of the Association. The Ombudsman is totally independent of agents and reports directly to the TPO Council which has a majority of non-industry members.
The Ombudsman's role is to reach a resolution of unresolved disputes in full and final settlement and, where appropriate, he will make an appropriate award of financial compensation or other action for example make an apology. Therefore, if you feel that you have been disadvantaged by the actions or inactions of a TPO member, you have access to an independent dispute resolution service and can be certain of receiving a fair and reasonable judgment of your complaint.
To find out more about the Property Ombudsman visit tpos.co.uk/. To speak to one of our team click here for details of your closest office.
Last updated at 2/8/2016, 12:02:14 PM by allAgents
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Gil
By : 'A'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW17
We received a very professional service from all the consultants/agents Gil at James Pendleton. Thanks for great service from Matthew Gilmour and Suzan Salih and the rest of the team! Much... Read Full Review
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Amelia
By : 'Rachael'
Services : Sales( As a Vendor )
Sold price : £425000
Would you recommend ? : Yes
Postcode : SW12
Excellent service all round. I needed to sell at speed but without taking a financial hit. The valuation was fair, and the property was sold within a month. Amelia Murcott was a fantastic support throughout, moving obstacles quickly and always keeping me on the loop and keeping things moving across ... Read Full Review
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James
Sharon
By : 'Jane'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW12
I've let my London property with JP for over 2 years now. Whilst I didn't have the greatest experience with a member of the initial lettings team, the property management and renewals service has been so good that I don't have plans to leave. I'd like to mention... Read Full Review
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By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW12
Absolutely disgraceful outfit. Staff dont communicate with each other, total lack of respect for tenants, rip off re fees and check out clean. Advertising flat as immaculate and charged us 360 to clean on exit even though x clean done . Shameful and disgusting. Do not... Read Full Review
Extortionate
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Jacob
By : 'Laura'
Services : Letting( As a Tenant )
Rent PCM : £1280
Would you recommend ? : No
Postcode : SW12
Absolutely disgusting practices within this shambles of a company. Our landlord was allowed to rent his property out to us when all along Pendleton's were aware of his intent to sell. My flatmate and I had been living in one of Pendleton's properties for just one month when Pendleton's allowed him... Read Full Review
HUGELY Overpriced. Absolutely obscene fees and the prices of the properties do not reflect their value or the service provided by these cowboys.
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David
By : 'Rhona'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW12
Do not use if renting! Completely disorganised and dishonest. I am a landlord and have had a number of issues starting with them losing my keys, then having the audacity to ask me to pay for replacement. Not informing me that they didn't have a full working set and then proceeding to blame each... Read Full Review
Overpriced for service
By : Lucy Adams
May 18, 2017Rhona, I completely reiterate your comment "do not use". I too am a landlord and I have received substandard service. Consistent errors in figures and amounts paid, they are more interested ...
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Stuart
By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : SW2
I have been a tenant for six months and treated with total disrespect and neglect. Stuart Raynes is my agent and a total joke. He does not return calls or emails. Do not use this agency! 0%... Read Full Review
Not worth it, he is a joke!
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By : 'Rebecca'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW12
WARNING!! DO NOT USE JAMES PENDLETON IF YOU ARE RENTING!! They have an appalling team of incompetent property management staff that never sort out maintenance issues. We were left with a bedroom that looked like a building site for 8 weeks this year, and 3 months last year. My sister and I had a... Read Full Review
By : Kate
Nov 1, 2016Hello Rebecca, Chris, our head of Property Management will be getting in touch with you directly to discuss your concerns. Kind...
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Tom
Ewen
By : 'Laura.'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW12
The James Pendleton team at the Balham Hill office are excellent. I cannot fault any aspect of the service which I received from them. Both Ewen Bunting and Tom Harvey have rock solid local knowledge and give honest, genuine and helpful advice. I was kept fully informed by Tom throughout the... Read Full Review
I paid 1.5 % commission and it was money well spent.
I paid 1.5 % commission and it was money well spent.
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Ewen
Tom
By : 'A'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW12
Right from the beginning of the process James Pendleton were excellent. Ewen Bunting who heads up the Clapham South office was highly professional, knew the area thoroughly and most importantly knew how to place our house within the market achieving the sale price we were looking for. During the... Read Full Review
Good
Good
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Ewen
By : 'mborla'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
I’ve never left online reviews but this time I want to thank Ewen and his team for the great job they did with the selling of my flat and the buying of my new house. Professional, friendly , always available and able to manage tricky situations. Ewen and Tom were absolutely great! So... Read Full Review
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Tom
Ewen
By : 'Duncan'
Services : Sales( As a Buyer )
Sold price : £580000
Would you recommend ? : Yes
Postcode : SW17
Tom was excellent from start to finish. He was professional, honest, friendly (with a good sense of humour) and highly organised, and demonstrated excellent skills as a mediator / negotiator. Tom provided valuable insight into the end-to-end house buying process (and potential pitfalls), and... Read Full Review
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Tom
Ewen
By : 'Sara,'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW4
Tom was very helpful from the outset, from picking us up at Clapham Junction to view a number of flats and to guiding us through the purchase of the property we finally chose. He was always quick to respond to any queries we had. His colleague Ewan was also helpful when Tom was away. Laura from the ... Read Full Review
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Tom
By : 'Lucy'
Services : Sales( As a Buyer )
Sold price : £1000000
Would you recommend ? : Yes
Postcode : SW4
I'm as weary of estate agents as the next person & I am not really one to leave online reviews, good or bad....but I have to say that Tom (and the JP team) were excellent in helping along the process of us purchasing our family home & hence this note. Tom was straight forward, fair and very ... Read Full Review
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Tom
By : 'Tim'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW2
Tom Harvey has been a breath of fresh air throughout the so often tedious process of trying to buy in the London market. He quickly grasped what we wanted and didn't waste our tim as a consequence of trying to sell anything on the books. Really knows his patch and has been very helpful in helping... Read Full Review
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Tom
By : 'Hari'
Services : Sales( As a Vendor )
Sold price : £615000
Would you recommend ? : Yes
Postcode : SW4
Tom was a fantastic help throughout the whole process. His natural energy and drive really steered the process and we really relied on his sound counsel to navigate the rollercoaster journey of selling/buying a flat whilst in a chain. He took the initiative to drive conversations with solicitors... Read Full Review
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Ewen
By : 'ClaphamSouth'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW12
We recently sold our property through James Pendleton. From start to finish the team, and Ewen in particular, were nothing short of outstanding. I was hugely impressed by the level of service and the quality of the property details they produced (both online and in hard copy). Ewen was always quick ... Read Full Review
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Tom
Ewen
By : 'Brad'
Services : Sales( As a Vendor )
Sold price : £495000
Would you recommend ? : Yes
Postcode : SW4
James Pendelton and Tom Harvey were excellent. They sold the property extremely quickly and were in regular contact with us. They know the trade, work hard for you but aren't too pushy, come across as honest and sincere which in this business is rare. They delivered 100% of what they said they... Read Full Review
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By : '43b'
Services : Letting( As a Tenant )
Rent PCM : £823
Would you recommend ? : Yes
Postcode : SW12
I've been with James Pendleton for five years now. They're quick to respond, courteous, and can be relied upon to help when I need them. They don't manage my property (it's managed by the landlady herself), but on occasions where the landlady has been difficult to deal with / absent, they've always ... Read Full Review
James Pendleton charge me £80 to renew my lease each year, which from the look of it seems to be on the lower side for agency fees. My check-in fee was £120, but that was 5 years ago so has likely increased by now. In general I can\'t consider the fees extortionate, they seem quite reasonable when compared to other agencies.
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By : 'Frank'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : SW12
I am really glad to be able to make some comments, particularly as I have seen some negative reviews, which I can only assume must be someone trying to sabotage the good name of James Pendleton. I am in the process of finding a property and was pleased to speak to some people who strongly... Read Full Review
