The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 40 Reviews
98% Recommended
77% sales valuation accuracy
100% letting valuation accuracy
95% sales fee satisfaction
88% letting fee satisfaction
Reeds Rains is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints process in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers’ satisfaction at branch level.
Stage 1 – Branch Manager
Complaints should, in the first instance, be directed to the Manager of the branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 15 working days from first notification.
Stage 2 – Regional Director
If, after you have dealt with the local Branch Manager, you remain dissatisfied you may address your concerns, in writing, to the Regional Director for the branch, by e-mailingstage2complaints@reedsrains.co.uk or writing to:
Stage 2 Complaints
Reeds Rains House
Chorley West Business Park
Ackhurst Road
Chorley
Lancashire
PR7 1NL.
Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from the receipt of your letter.
Stage 3 – Managing Director
If you are dissatisfied with the response you receive from the Regional Operations Director, you may address your concerns, in writing, to the Managing Director of Reeds Rains, by e-mailingmd@reedsrains.co.uk or writing to:
The Managing Director
c/o Barbara Ward P.A.
32 Alderley Road
Wilmslow
Cheshire
SK9 1JX
Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from the receipt of your letter.
Stage 4 – The Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the local branch, the Regional Operations Director and The Managing Director, you may approach the Ombudsman.
This must be in writing to:
The Property Ombudsman
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please note: You must make your complaint to The Ombudsman within 6 months of the date of the letter from The Managing Director.
The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received the letter from The Managing Director.
Last updated at 11/21/2018, 8:21:26 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 77% | 95% | £65,000 | £800,000 |
| Lettings | 100% | 88% | £500 | £800 |
Reeds Rains
The Chimes, 23 Campo Lane, Sheffield, South Yorkshire
S1 2EG
0114 276 3252
Share On : 
James
Lisa
By : 'J'
Services : Sales( As a Vendor )
Sold price : £140000
Would you recommend ? : No
Postcode : S1
I used Reed Rains primarily because of the highest valuation compared to other estate agents. I had the most stressful time of my life trying to attract interest and sell my property with them. I was also 'insulted' with really stupid offers that would prevent me from buying my next... Read Full Review
Share On :
James
By : 'Nana'
Services : Letting( As a Owner )
Sold price : £120
Would you recommend ? : Yes
Postcode : S1
We came from Manchester to view two flats after speaking with James Carruthers over the phone. It's out first but to let and hadn't a clue on where to invest in Sheffield. After speaking with James on the phone and booking a viewing for a one bedroom flat, we decided to end up buying two, ... Read Full Review
Good
Share On :
Jasmine
By : 'Mr'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : S3
My wife and I used Reeds Rains to buy our first home. The service was excellent from all the staff at the Sheffield branch and in particular from Jasmine and Adam. Everything was explained in a very straightforward manner for novices like us and they were friendly and efficient. i would certainly... Read Full Review
Share On :
Jasmine
By : 'Gill'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : S3
I found all the staff at City Living thoroughly professional and providing excellent service. I would however single out Jasmine Lapp who has been exceptional and really gone the extra mile to achieve a sale. The property has been well marketed and Jasmine has handled all the viewings. She has been ... Read Full Review
Not the cheapest but you get what you pay for.
Share On :
Lisa
James
By : 'Rossella'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : 8HS
This agency let us rent the apatment in a short time. They have high professional skills. Thanks Lisa and James. Rossella e... Read Full Review
Share On :
Lisa
James
By : 'Iain'
Services : Sales( As a Vendor )
Sold price : £95000
Would you recommend ? : Yes
Postcode : S2
My property was sold with their excellent services. During the conveyancing process, I was not in UK. But they communicated with me in an efficient way so I could not feel any distance or inconvenience. They also advised me to make the property easy to sale by some decoration. As a result, a few... Read Full Review
Good
Good
Share On :
Fiona
James
By : 'Alena'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : S1
I purchased this property through Reeds Rains and they have then acted as the letting agent for the property. In both cases I have had exceptional service from the people at the Campo Lane office. The purchase was made easy - I found exactly the right property for me at a good price - and on the... Read Full Review
Share On :
James
By : 'Stewart'
Services : Sales( As a Buyer )
Sold price : £135000
Would you recommend ? : Yes
Postcode : S3
Very impressed with James's can do attitude. We ended up purchasing a property that we are extremely happy with but was not even on our short list to view. Such was James' appreciation of our situation and our needs that he was able to locate, arrange a viewing and conclude the transaction within... Read Full Review
Share On :
Fiona
By : 'Malcolm'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : S3
Achieved a replacement tenant within one month of briefing avoiding any break in the tenancy. Reacted within three hours to a query regarding an anomaly in the final amount paid by the department tenant. Upon telephoning Fiona Critchley immediately new the property and its current status although... Read Full Review
The market is becoming increasingly competitive; alternative agents have approached us with more competitive terms.
The market is becoming increasingly competitive; alternative agents have approached us with more competitive terms.
Share On :
James
By : 'Suki'
Services : Sales( As a Vendor )
Sold price : £800000
Would you recommend ? : Yes
Postcode : S24A
James was very professional, and kept me informed of the progress of the sale from the purchasers side. Highly... Read Full Review
Rare expensive but you get a good service
Rare expensive but you get a good service
Share On :
James
Lisa
By : 'Wintertime'
Services : Sales( As a Vendor )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : S3
James and Lisa have been very helpful through out the process of sale. They have been very prompt with all questions that I have been asked and were answered to my satisfaction. I will recommend them to anyone who is planing to sell there... Read Full Review
Share On :
James
Fiona
By : 'Jackie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : S1
We have recently purchased two properties following an excellent service from James. He was pleasant, approachable, very organised and knowledgeable re the properties available that matched our remit from the beginning. He organised viewings at our convenience and was always prompt. His... Read Full Review
Share On :
James
By : 'M'
Services : Sales( As a Vendor )
Sold price : £144000
Would you recommend ? : Yes
Postcode : S1
James managed to secure a v good offer within a short time period. He dealt with the sale in a professional and competent manner. I would recommend James personally and Reeds Rains for marketing and sales services in luxury... Read Full Review
Expensive but worth it.
Expensive but worth it.
Share On :
By : 'Bruno'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : S1
Good Agency, moved in sheffield quickly and they support me for my Home search and all the documentation. Really... Read Full Review
Share On :
Fiona
Brooke
By : 'Craig'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : S1
I have been looking to rent a property and dealt with various estate agents in Sheffield. I initially dealt with Fiona and Brooke on the property viewing who were very friendly and made the stressful experience a positive one. Upon making my decision Fiona guided me through the process in detail,... Read Full Review
Share On :
Fiona
Brooke
By : 'Marc'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : S3
I recently starting renting a flat through Reeds Rains City Living Sheffield. I dealt with Brooke initially then Fiona. Throughout the process both Fiona and Brooke were extremely helpful and professional.... Read Full Review
Share On :
James
By : 'Matthew'
Services : Sales( As a Buyer )
Sold price : £104000
Would you recommend ? : Yes
Postcode : S2
In purchasing my property with reeds rains James was exceptionally brilliant throughout! He handled my queries straight away and tried his best to provide me with as much information as he could possibly get. The communication side of things were brilliant. I would definitely think about using them ... Read Full Review
Share On :
Brooke
By : 'Andy'
Services : Letting( As a Owner )
Rent PCM : £540
Would you recommend ? : Yes
Postcode : S3
We have recently purchased a flat through the Campo Lane office and asked them to act as our agents for letting. All the staff in the branch, Lisa and the the 2 James's have been great and particularly Brooke, who has has kept us informed of every development. The property was let very quickly... Read Full Review
Share On :
James
By : 'Mark'
Services : Sales( As a Vendor )
Sold price : £130000
Would you recommend ? : Yes
Postcode : S1
I accepted an offer from a buyer who was difficult and who had a solicitor who was inexperienced & never around. The sale was far from smooth but the determination and professionalism of the agent (James) was immense and without his doggedness, organisational skills and communication then the... Read Full Review
Share On :
James
By : 'Andrew'
Services : Sales( As a Buyer )
Sold price : £136000
Would you recommend ? : Yes
Postcode : S2
James kept us informed at every stage of the proceedings which were not without its difficulties, he was always available to help and answer any questions/ queries we had, I found him to be very professional and proactive in dealing with a difficult... Read Full Review
