The UK's Largest Customer Review Website for the Property Industry
X1 Sales and Lettings
4.7/5, 585 Reviews
88% Recommended
100% letting valuation accuracy
88% letting fee satisfaction
Specialising in Luxury Accommodation Nationwide
With over 10 years experience in Lettings, here at X1, we pride ourselves on the quality of accommodation in our portfolio, complemented by our friendly and enthusiastic team. Whether you are looking for your new student accommodation in Liverpool or Manchester, or
you’re a working professional in Liverpool, Manchester or Leeds, we are bound to have the perfect property for you!
The UK's largest customer review website for the property industry.
X1 Sales and Lettings
Exchange Station, Tithebarn Street,L2 2QP
Certified Customer Experience
Report Summary
Report generated on (01 May 2025 @ 23:45:31)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Vish Makol on 29th Apr 2025
5 Star Review
Annie Merrony has been super professional and diligant with her account management. Very responsive with any queries I have, her service is much appreciated.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Ola O on 16th Apr 2025
5 Star Review
Annie was always very helpful and made sure issues were sorted within a timely manner. Really appreciated all her help!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Ola O on 16th Apr 2025
5 Star Review
Annie was always very helpful and made sure issues were sorted within a timely manner. Really appreciated all her help!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Daniel O’Brien on 14th Mar 2025
1 Star Review
Myself and a mate rented a flat from X1 Sales and Lettings in Salford a year and the experience from start to finish was absolutely terrible and everyone should avoid renting from them! I would rather rent and live in a Kennel than have any dealings with this agency again.
During our tenancy, a number of issues arose such as our front door not locking properly and appearing faulty. We reported this issue a number of times only to be ignored and brushed off by the X1 team. A month or so later, the lock completely broke and we were not able to lock the door at all. This all happened when my flatmate was due to catch a flight out of the country and had to miss the flight and not go on her trip as a consequence of the lock breaking. When my flatmate asked some compensation towards the missed flight she was told no and X1 didn’t even want to talk about it or come to some kind of a negotiation with her about this matter.
Another major issue that happened during our tenancy was an offensive smelling odour that made it extremely difficult to live in the flat. Again, we reported this to X1 numerous times only to be brushed off again and made to feel like we were bothering them. After months of living with this odour, we finally established that the odour was coming from the fridge and it turned out the drain line had not been connected properly and was causing this smell!
The disappointing service didn’t end when we vacated the flat either - after spending weeks deep cleaning the place before we departed, we were then informed that X1 were making deductions from our deposit by what I can only describe as arbitrary reasons like £40 a ‘sparkle clean’ and £71 a ‘shower reseal’. In relation to the shower seal, this had become slightly detached and what I would describe as general wear and tear anyway. To add even more insult to the injury, we discovered the flat in a state that had not been satisfactorily cleaned in the run up to us moving in – chewing gum on the floor, litter and rubbish under one of the beds etc.
I disputed these charges with an independent adjudicator via the Deposit Protection Scheme and they agreed with us that no deductions should come out of our deposit which further reaffirmed to me that X1 are a very dishonest, incompetent and money grabbing agency as they obviously had no evidence to show the adjudicator were these charges had come from. My advice to anyone that is currently involved with X1 or is planning on leaving one of their properties it to challenge any ‘charges’ and ‘bills’ they will more than likely impose on you! I suspect that the majority of the time, tenants will not challenge them as they may find it is not worth disputing a £150 charge out of a £1200 deposit but I can confirm it is definitely worth it and you will win and more to the point you will stop X1 from trying to make money from innocent people!
The cherry on top of the cake was living in a ‘fish net’ during our tenancy. Our building was covered in netting due to a cladding issue allegedly and we were advised that when we began the tenancy, this netting would only be up two weeks. Nearly three years on from this conversation and the netting is still there I can confirm! I could go on and on but hopefully the above should be more than enough to deter you from this cowboy agency.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Folasade on 26th Feb 2025
5 Star Review
Annie Merrony has been very available when I need information and advice and not only responsive but also very proactive in our interactions . My experience has been excellent.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 01/05/2025
We do not accept responsibility for any inaccuracies relating to any of the review content or details of the firm/staff member mentioned.
The rankings are produced by allAgents.co.uk, solely for the purpose of our own website. These rankings are based on our own algorithms and agents are compared to other listed agents within these areas. allAgents.co.uk's rankings do not imply or make a definitive judgement that this agent is more or less favourable, or more or less capable than any other agent. As such allAgents.co.uk take no responsibility in case of loss, damage or inconvenience caused for any decisions that have been based solely or partly on this document.
You can confirm the validity of the content of these reviews, by visiting the profile pages at www.allAgents.co.uk and search for the agent/staff member's name. If you have any queries relating to this document, please contact us at info@allagents.co.uk
allagents.co.uk © 2025
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
Latest Reviews
Daniel O’Brien
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 88.00% | £340 | £8,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 226 | 16 | 210 | 69 | 2 | 1 | 6 | 0 | 46 | 8 |
Address
X1 Sales and Lettings
Exchange Station, Tithebarn Street, Liverpool, Merseyside
L2 2QP
0151 559 3333
Opening Hours
- Open
- 24/7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
X1 Sales and Lettings Branches (View All 4)
No Branch Photo Found...
Annie Merrony has been super ...
Share On : 
5 Star Review
Annie
By : 'Vish'
Branch : Gillingham, Unit 2, South House, Gillingham Gate Road, ,
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : ME4
Apr 29, 2025
People found this helpful0
Annie Merrony has been super professional and diligant with her account management. Very responsive with any queries I have, her service is much ... Read Full Review
Comments (0)
Was this helpful?:
Vish Makol said about X1 Sales and Lettings
Services : Letting( Property Management )Date: 29th Apr 2025
Annie Merrony has been super professional and diligant with her account management. Very responsive with any queries I have, her service is much appreciated.
The UK's Largest Customer Review Website for the Property Industry
Annie was always very helpful ...
Share On :
5 Star Review
By : 'Ola'
Branch : Gillingham, Unit 2, South House, Gillingham Gate Road, ,
Services : 2
Would you recommend ? : Yes
Postcode : ME4
Apr 16, 2025
People found this helpful
Annie was always very helpful and made sure issues were sorted within a timely manner. Really appreciated all her ... Read Full Review
Comments (0)Was this helpful?:
Ola O said about X1 Sales and Lettings
Services : 2Date: 16th Apr 2025
Annie was always very helpful and made sure issues were sorted within a timely manner. Really appreciated all her help!
The UK's Largest Customer Review Website for the Property Industry
Annie was always very helpful ...
Share On :
5 Star Review
By : 'Ola'
Branch : Gillingham, Unit 2, South House, Gillingham Gate Road, ,
Services : 2
Would you recommend ? : Yes
Postcode : ME4
Apr 16, 2025
People found this helpful
Annie was always very helpful and made sure issues were sorted within a timely manner. Really appreciated all her ... Read Full Review
Comments (0)Was this helpful?:
Ola O said about X1 Sales and Lettings
Services : 2Date: 16th Apr 2025
Annie was always very helpful and made sure issues were sorted within a timely manner. Really appreciated all her help!
The UK's Largest Customer Review Website for the Property Industry
Avoid X1 Sales and Lettings ...
Share On :
1 Star Review
By : 'Daniel'
Branch : Manchester, Unit 1, Michigan Point Tower 1
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M5
Mar 14, 2025
People found this helpful
Myself and a mate rented a flat from X1 Sales and Lettings in Salford a year and the experience from start to finish was absolutely terrible and everyone should avoid renting from them! I would rather rent and live in a Kennel than have any dealings with this agency again. During our tenancy, a ... Read Full Review
Comments (0)Myself and a mate rented a flat from X1 Sales and Lettings in Salford a year and the experience from start to finish was absolutely terrible and everyone should avoid renting from them! I would rather rent and live in a Kennel than have any dealings with this agency again.
Was this helpful?:
Daniel O’Brien said about X1 Sales and Lettings
Services : Letting( As a Tenant )Date: 14th Mar 2025
Myself and a mate rented a flat from X1 Sales and Lettings in Salford a year and the experience from start to finish was absolutely terrible and everyone should avoid renting from them! I would rather rent and live in a Kennel than have any dealings with this agency again.
During our tenancy, a number of issues arose such as our front door not locking properly and appearing faulty. We reported this issue a number of times only to be ignored and brushed off by the X1 team. A month or so later, the lock completely broke and we were not able to lock the door at all. This all happened when my flatmate was due to catch a flight out of the country and had to miss the flight and not go on her trip as a consequence of the lock breaking. When my flatmate asked some compensation towards the missed flight she was told no and X1 didn’t even want to talk about it or come to some kind of a negotiation with her about this matter.
Another major issue that happened during our tenancy was an offensive smelling odour that made it extremely difficult to live in the flat. Again, we reported this to X1 numerous times only to be brushed off again and made to feel like we were bothering them. After months of living with this odour, we finally established that the odour was coming from the fridge and it turned out the drain line had not been connected properly and was causing this smell!
The disappointing service didn’t end when we vacated the flat either - after spending weeks deep cleaning the place before we departed, we were then informed that X1 were making deductions from our deposit by what I can only describe as arbitrary reasons like £40 a ‘sparkle clean’ and £71 a ‘shower reseal’. In relation to the shower seal, this had become slightly detached and what I would describe as general wear and tear anyway. To add even more insult to the injury, we discovered the flat in a state that had not been satisfactorily cleaned in the run up to us moving in – chewing gum on the floor, litter and rubbish under one of the beds etc.
I disputed these charges with an independent adjudicator via the Deposit Protection Scheme and they agreed with us that no deductions should come out of our deposit which further reaffirmed to me that X1 are a very dishonest, incompetent and money grabbing agency as they obviously had no evidence to show the adjudicator were these charges had come from. My advice to anyone that is currently involved with X1 or is planning on leaving one of their properties it to challenge any ‘charges’ and ‘bills’ they will more than likely impose on you! I suspect that the majority of the time, tenants will not challenge them as they may find it is not worth disputing a £150 charge out of a £1200 deposit but I can confirm it is definitely worth it and you will win and more to the point you will stop X1 from trying to make money from innocent people!
The cherry on top of the cake was living in a ‘fish net’ during our tenancy. Our building was covered in netting due to a cladding issue allegedly and we were advised that when we began the tenancy, this netting would only be up two weeks. Nearly three years on from this conversation and the netting is still there I can confirm! I could go on and on but hopefully the above should be more than enough to deter you from this cowboy agency.
The UK's Largest Customer Review Website for the Property Industry
My experience has been ...
Share On :
5 Star Review
Annie
By : 'Folasade'
Branch : Gillingham, Unit 2, South House, Gillingham Gate Road, ,
Services : Letting( Property Management )
Would you recommend ? : Yes
Feb 26, 2025
People found this helpful0
Annie Merrony has been very available when I need information and advice and not only responsive but also very proactive in our interactions . My experience has been ... Read Full Review
Comments (0)Was this helpful?:
Folasade Rowland said about X1 Sales and Lettings
Services : Letting( Property Management )Date: 26th Feb 2025
Annie Merrony has been very available when I need information and advice and not only responsive but also very proactive in our interactions . My experience has been excellent.
The UK's Largest Customer Review Website for the Property Industry
Annie Merrony is fantastic in ...
Share On :
5 Star Review
Annie
By : 'Anita'
Branch : Gillingham, Unit 2, South House, Gillingham Gate Road, ,
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ME4
Jan 31, 2025
People found this helpful0
Annie Merrony is fantastic in looking after our investment property. She found us great tenant quickly with good rental income and our property is spotless. She is attentive and quick in answering our emails even though we are all the way in Sydney Australia. Thank you very much, ... Read Full Review
Comments (0)Was this helpful?:
Anita M said about X1 Sales and Lettings
Services : Letting( As a Owner )Date: 31st Jan 2025
Annie Merrony is fantastic in looking after our investment property. She found us great tenant quickly with good rental income and our property is spotless. She is attentive and quick in answering our emails even though we are all the way in Sydney Australia. Thank you very much, Annie.
The UK's Largest Customer Review Website for the Property Industry
Annie is great support and ...
Share On :
5 Star Review
Annie
By : 'Annie'
Branch : Gillingham, Unit 2, South House, Gillingham Gate Road, ,
Services : Letting( As a Owner )
Would you recommend ? : Yes
Jan 24, 2025
People found this helpful0
Annie is great support and very professional. Also she is responsive and available all the ... Read Full Review
Comments (0)Annie is great support and very professional.
Was this helpful?:
Annie said about X1 Sales and Lettings
Services : Letting( As a Owner )Date: 24th Jan 2025
Annie is great support and very professional.
Also she is responsive and available all the time
The UK's Largest Customer Review Website for the Property Industry
I recently had the pleasure ...
Share On :
5 Star Review
Ayomide
By : 'Mubarak'
Branch : Manchester, Unit 1, Michigan Point Tower 1
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : M5
Dec 4, 2024
People found this helpful0
I recently had the pleasure of working with Ayomide from X1 Letting, and I can't recommend her enough! From the very beginning, her professionalism stood out. She was attentive, responsive, and truly dedicated to helping me find the perfect apartment. Ayomide took the time to understand ... Read Full Review
Comments (0)I recently had the pleasure of working with Ayomide from X1 Letting, and I can't recommend her enough! From the very beginning, her professionalism stood out. She was attentive, responsive, and truly dedicated to helping me find the perfect apartment.
Was this helpful?:
Mubarak said about X1 Sales and Lettings
Services : Letting( As a Tenant )Date: 4th Dec 2024
I recently had the pleasure of working with Ayomide from X1 Letting, and I can't recommend her enough! From the very beginning, her professionalism stood out. She was attentive, responsive, and truly dedicated to helping me find the perfect apartment.
Ayomide took the time to understand my needs and preferences, and she worked tirelessly to present me with options that fit my criteria. Her knowledge of the local market was impressive, and she guided me through the entire process, making it seamless and stress-free.
Overall, I am extremely satisfied with my experience and grateful for Ayomide's expertise. If you're looking for someone who genuinely cares about her clients and delivers results, Ayomide is the person to contact!
The UK's Largest Customer Review Website for the Property Industry
Nice ...
Share On :
4 Star Review
By : 'Taiwo'
Branch : Manchester, Unit 1, Michigan Point Tower 1
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M50
Sep 6, 2024
People found this helpful0
I had a nice experience renting my 2 bed apartment through X1 Sales and Lettings. Marivic Georpe was incredibly helpful and responsive throughout the entire process. She was always available to answer my questions and address any concerns. The apartment itself was well-maintained and in a great ... Read Full Review
Comments (1)Was this helpful?:
Taiwo said about X1 Sales and Lettings
Services : Letting( As a Tenant )Date: 6th Sep 2024
I had a nice experience renting my 2 bed apartment through X1 Sales and Lettings. Marivic Georpe was incredibly helpful and responsive throughout the entire process. She was always available to answer my questions and address any concerns. The apartment itself was well-maintained and in a great location. I highly recommend X1 Sales and Lettings to anyone looking for a rental property in Salford.
The UK's Largest Customer Review Website for the Property Industry
By : Chloe
Sep 30, 2024Hello Taiwo, Thank you for taking the time to leave us such fantastic feedback. We are thrilled to hear about your 5-star experience with X1, and we will make sure to pass on your comments!...
Horrible experience of ...
Share On :
1 Star Review
By : 'Sam'
Branch : Manchester, Unit 1, Michigan Point Tower 1
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : M50
Aug 29, 2024
People found this helpful0
Horrible experience of tenancy with X1 lettings media city I am deeply disappointed with my experience renting from X1 Development Lettings. The communication was extremely poor from the moment I moved into the property. Emails went unanswered, and there was a complete lack of support throughout ... Read Full Review
Attached Files
Comments (1)Horrible experience of tenancy with X1 lettings media city
Was this helpful?:
Sam said about X1 Sales and Lettings
Services : Letting( As a Tenant )Date: 29th Aug 2024
Horrible experience of tenancy with X1 lettings media city
I am deeply disappointed with my experience renting from X1 Development Lettings. The communication was extremely poor from the moment I moved into the property. Emails went unanswered, and there was a complete lack of support throughout my tenancy.
I rented the apartment for just six months, living alone and spending only a few hours there 4-5 days a week due to a demanding full-time job. Despite hardly being there and not using the property on weekends, they claimed following charges. Although I encountered several issues upon moving in, including dirty paintwork, a broken commode, and a dirty hob. These issues were documented in the move-in inventory, but X1 Development Lettings still charged me significantly at the end of my tenancy.
To add to my frustration, they failed to return my deposit despite the apartment's poor condition upon arrival and my minimal use of the property. Additionally, I was fined £100 for parking my car while shifting my luggage, which I found completely unreasonable.
Light Clean (+ clean vents, fridge, living room radiator) - £60 + VAT = £72
1 Bag item removal - £10 + VAT = £12
Full 1 bed repaint - £220 + VAT = £264
Light mattress clean - £42 + VAT = £50.40
Light washing machine clean - £25 + VAT = £30
Light oven clean - £17.50 + VAT = £21
Deep oven clean (hobs) - £35 + VAT = £42
Bath reseal - £60 + VAT = £72
Living room heater - £54.57 + VAT = £65.49
Total = £628.89
This experience caused me considerable stress and inconvenience. I strongly advise against renting from X1 Development Lettings, as their lack of communication and unfair treatment can lead to significant issues and dissatisfaction.
The UK's Largest Customer Review Website for the Property Industry
By : Chloe Carr
Sep 9, 2024Hello, Thank you for bringing this to our attention, and we are sorry to hear your experience has not been up to standard. We would like to look into the statements made in your review...
Smooth Move in process :)The ...
Share On :
5 Star Review
Annie
By : 'Yasir'
Branch : Gillingham, Unit 2, South House, Gillingham Gate Road, ,
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : ME4
Aug 13, 2024
People found this helpful0
Smooth Move in process :) The hectic journey of searching and selecting property went very smoothly. Not common in the UK these days. Kudos to Annie for the thorough support on the overall process and in a superbly organized way till our move in. I would say simply Professional. Everything ... Read Full Review
Comments (0)Smooth Move in process :)
Was this helpful?:
Yasir said about X1 Sales and Lettings
Services : Letting( As a Tenant )Date: 13th Aug 2024
Smooth Move in process :)
The hectic journey of searching and selecting property went very smoothly. Not common in the UK these days.
Kudos to Annie for the thorough support on the overall process and in a superbly organized way till our move in. I would say simply Professional.
Everything was on mail and records from first viewing till the moment.
Appreciate the activeness and client service.
P.S - This review does not meant for any specific property/apartment experience and solely to the service received.
The UK's Largest Customer Review Website for the Property Industry
I've been renting with ...
Share On :
5 Star Review
Harry
By : 'Ben'
Branch : Liverpool, Exchange Station, Tithebarn Street
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : L8
Aug 4, 2024
People found this helpful0
I've been renting with X1 for the past 4 years and entering my 5th now. I've lived in almost every X1 building within the Baltic Triangle (The Courtyard, The Terrace and now The Tower). I've chosen to stick with X1 for this time as their maintenance and issue reporting has been ... Read Full Review
Comments (0)I've been renting with X1 for the past 4 years and entering my 5th now. I've lived in almost every X1 building within the Baltic Triangle (The Courtyard, The Terrace and now The Tower).
Was this helpful?:
Ben Powell said about X1 Sales and Lettings
Services : Letting( As a Tenant )Date: 4th Aug 2024
I've been renting with X1 for the past 4 years and entering my 5th now. I've lived in almost every X1 building within the Baltic Triangle (The Courtyard, The Terrace and now The Tower).
I've chosen to stick with X1 for this time as their maintenance and issue reporting has been nothing but amazing. Since moving to the Tower, Harry has answered and scheduled any issues reported almost immediately, and answering any follow up questions with the same care and speed.
He's made moving apartments a breeze, and is an absolute gem for the company.
The UK's Largest Customer Review Website for the Property Industry
The communication was great, ...
Share On :
5 Star Review
Annie
By : 'Max'
Branch : Gillingham, Unit 2, South House, Gillingham Gate Road, ,
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : ME2
Jun 18, 2024
People found this helpful0
The communication was great, just pleasant people to interact with (I mostly communicated with Annie) and everything that comes along with it. Not a big fan of the software used for vetting process (lettingshub) though, but it’s ... Read Full Review
Comments (0)The communication was great, just pleasant people to interact with (I mostly communicated with Annie) and everything that comes along with it.
Was this helpful?:
Max said about X1 Sales and Lettings
Services : Letting( As a Tenant )Date: 18th Jun 2024
The communication was great, just pleasant people to interact with (I mostly communicated with Annie) and everything that comes along with it.
Not a big fan of the software used for vetting process (lettingshub) though, but it’s alright.
The UK's Largest Customer Review Website for the Property Industry
Annie has been incredibly ...
Share On :
5 Star Review
Annie
By : 'David'
Branch : Gillingham, Unit 2, South House, Gillingham Gate Road, ,
Services : Letting( Property Management )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : ME8
Jun 6, 2024
People found this helpful0
Annie has been incredibly professional and helpful in every stage of letting and managing my property. A real credit to X1, highly ... Read Full Review
Comments (1)Was this helpful?:
David Merrony said about X1 Sales and Lettings
Services : Letting( Property Management )Date: 6th Jun 2024
Annie has been incredibly professional and helpful in every stage of letting and managing my property. A real credit to X1, highly recommended.
The UK's Largest Customer Review Website for the Property Industry
By : Chloe Carr
Jun 7, 2024Hello, Thank you for taking the time to leave us such fantastic feedback, we are thrilled to hear about your 5-star experience with X1 Sales & Lettings. We will be sure to pass on your...
Phil has helped me a good ...
Share On :
5 Star Review
Phil
By : 'Phoebe'
Branch : Liverpool, Exchange Station, Tithebarn Street
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : No
Postcode : L8
May 30, 2024
People found this helpful0
Phil has helped me a good tenant and Many thanks ... Read Full Review
Comments (0)Was this helpful?:
Phoebe Cheung said about X1 Sales and Lettings
Services : Letting( As a Owner )Date: 30th May 2024
Phil has helped me a good tenant and Many thanks .
The UK's Largest Customer Review Website for the Property Industry
Avoid at all costs - ...
Share On :
1 Star Review
By : 'Roisin'
Branch : Leeds, Cross Green Lane
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS9
May 30, 2024
People found this helpful0
The flat was inhabitable. For the last 6 months of our tenancy, we had horrific mould, damp and humidity. This was initially caused by a leak in the flat above, so was not our fault, and was never treated or repaired by X1. We had mould in every single room of our flat, there were little black bugs ... Read Full Review
Attached Files
Comments (0)Was this helpful?:
Roisin Hediger Howard said about X1 Sales and Lettings
Services : Letting( As a Tenant )Date: 30th May 2024
The flat was inhabitable. For the last 6 months of our tenancy, we had horrific mould, damp and humidity. This was initially caused by a leak in the flat above, so was not our fault, and was never treated or repaired by X1. We had mould in every single room of our flat, there were little black bugs crawling on the ceiling, woodlice on the floor and the humidity was above 80%. We had clothes damaged, furniture damaged and everything smelt of damp. The windows didn't open in our flat and therefore the ventilation was non-existent. We had a so called “ventilation system” but it was wholly inadequate. Maintenance recommended a new ventilation system was fitted but this was never done. Despite all of this, and us constantly begging for something to be done, X1 still made us pay full rent for the whole period and then tried to take £165 from our deposit when we left for “cleaning”. Thankfully we resolved this and got our money back but it took over four months. Just don't bother - it's horrible and you get treated awfully.
The UK's Largest Customer Review Website for the Property Industry
Being the first time working ...
Share On :
5 Star Review
Phil
By : 'rebecca'
Branch : Liverpool, Exchange Station, Tithebarn Street
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : L14
May 29, 2024
People found this helpful0
Being the first time working with letting agent I cannot recommend Phil enough. He has been really supportive answering questions quickly and in a way that gives me confidence in the group as a whole. In regards getting tenants in and and out this was managed professionally and I always felt well ... Read Full Review
Comments (0)Being the first time working with letting agent I cannot recommend Phil enough. He has been really supportive answering questions quickly and in a way that gives me confidence in the group as a whole.
Was this helpful?:
rebecca atherton said about X1 Sales and Lettings
Services : Letting( As a Owner )Date: 29th May 2024
Being the first time working with letting agent I cannot recommend Phil enough. He has been really supportive answering questions quickly and in a way that gives me confidence in the group as a whole.
In regards getting tenants in and and out this was managed professionally and I always felt well informed.
The UK's Largest Customer Review Website for the Property Industry
Phil always responds to any ...
Share On :
5 Star Review
Phil
By : 'Yvonne'
Branch : Liverpool, Exchange Station, Tithebarn Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : L8
May 27, 2024
People found this helpful0
Phil always responds to any of my requests quickly and professionally. Dealing with Phil is like a breath of fresh air and I am extremely happy with the service from Phil at ... Read Full Review
Comments (0)Was this helpful?:
Yvonne Miller said about X1 Sales and Lettings
Services : Letting( As a Owner )Date: 27th May 2024
Phil always responds to any of my requests quickly and professionally. Dealing with Phil is like a breath of fresh air and I am extremely happy with the service from Phil at X1.
The UK's Largest Customer Review Website for the Property Industry
Isobel (Izzy) ...
Share On :
5 Star Review
Isobel
By : 'Liam'
Branch : Liverpool, Exchange Station, Tithebarn Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : L1
May 26, 2024
People found this helpful0
I have had the pleasure of dealing with Isobel for a few years now, she has always shown great professionalism in everything she has done, always quick with responses to any problems we have had, very good communication. Very pleasant young lady, she’s a credit to x1, looking after l1 ... Read Full Review
Comments (0)Was this helpful?:
Liam cully said about X1 Sales and Lettings
Services : Letting( Property Management )Date: 26th May 2024
I have had the pleasure of dealing with Isobel for a few years now, she has always shown great professionalism in everything she has done, always quick with responses to any problems we have had, very good communication. Very pleasant young lady, she’s a credit to x1, looking after l1 building
The UK's Largest Customer Review Website for the Property Industry
Phil is really quick with his ...
Share On :
5 Star Review
Phil
By : 'Karen'
Branch : Liverpool, Exchange Station, Tithebarn Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L8
May 24, 2024
People found this helpful0
Phil is really quick with his responses and always happy to ... Read Full Review
Comments (1)Was this helpful?:
Karen Hollier said about X1 Sales and Lettings
Services : Letting( As a Owner )Date: 24th May 2024
Phil is really quick with his responses and always happy to help!
The UK's Largest Customer Review Website for the Property Industry
By : Chloe Carr
May 24, 2024Hello Karen, Thank you for taking the time to leave us such fantastic feedback, we are so thrilled to hear about your 5-star experience with X1 Sales & Lettings. Best wishes, Chloe,...
1 - 20 of 585 items
Tenant Fees
Overall Fees
Residential Adverts PERMITTED PAYMENTS * NO holding fee required * Reposit available capped at one weeks rent * One months deposit entered into government protected scheme (DPS) otherwise. * Pets allowed for an additional rent of £20pcm (approval from Landlord required) * Payment of up to £50 if you want to change the tenancy agreement * Payment of interest for the late payment of rent at a rate of 3% above Bank of Englands base rate. * Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy X1 Lettings are a member of The Property Ombudsmen Redress Scheme and relevant Client Money Protection Schemes. Student Adverts PERMITTED PAYMENTS * NO holding fee required * Reposit available capped at one weeks rent * £300 deposit entered into government protected scheme (DPS) otherwise. * Pets allowed for an additional rent of £20pcm (approval from Landlord required) * Payment of up to £50 if you want to change the tenancy agreement
Last Updated On 04/06/2019, 12:39 PM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Last updated at 11/30/2, 12:00:00 AM by allAgents
