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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.5/5, 20 Reviews
90% Recommended
94% sales valuation accuracy
94% sales fee satisfaction
| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Sales | 94% | 94% | 0% | 0% |
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Alex
By : 'Joshua'
Services : Sales( As a Buyer )
Sold price : £500000
Would you recommend ? : Yes
Postcode : SE10
Recently purchased a property through Felicity J Lord and could not rate them highly enough. The initial viewing (Amelia) was professional and thorough (even through Covid), they were more than happy to arrange a second viewing and were very knowledgeable about the property. No spam, no pressure, ... Read Full Review
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Alex
By : 'Charlie'
Services : Sales( As a Buyer )
Sold price : £320000
Would you recommend ? : Yes
Postcode : SE10
Excellent Experience with Felicity J Lord. * Very prompt for organising viewings, and showed appropriate properties to my search. * Able to give good insight into current market trends * Very honest/open communication * Responsive, and always getting back to me in a timely fashion * Able ... Read Full Review
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Alex
James
By : 'David'
Services : Sales( As a Vendor )
Sold price : £584000
Would you recommend ? : Yes
Postcode : SE8
The team at Greenwich has an excellent marketing plan which ensured our home was sold, for the full asking price, within days of it being listed. They were also very patient and resourceful when dealing with our rather difficult buyers ... Read Full Review
By : alex lawrence
Oct 24, 2019Hi David, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day! All very Best, Alex, James, Martin and ...
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James
Alex
By : 'Margaret'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE10
I used FJ Lord as they are local and know the area. I found all the staff helpful particularly James and Alex who were my main points of contact. They definitely went above and beyond to help throughout the process in what was a challenging sales ... Read Full Review
They are on par with all other local agents
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Martin
Alex
By : 'Steeli'
Services : Sales( As a Vendor )
Sold price : £430000
Would you recommend ? : Yes
Postcode : SE10
Really professional and great communication with us throughout. After initially being with another agent, we'd had enough at lack of progress. FJL were far more proactive in finding a buyer and always kept us up to date with how the viewing were going on. Also only semblance of sanity once ... Read Full Review
Slightly more than others in area, but well worth the money.
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Alex
Martin
By : 'Lorna'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE8
Alex, Martin and the team at Felicity J Lord were extremely helpful and responsive throughout the sale of our property in Greenwich, providing a high quality and efficient service. Thank ... Read Full Review
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Alex
James
By : 'Claire'
Services : Sales( As a Vendor )
Sold price : £540000
Would you recommend ? : Yes
Postcode : SE10
Felicity J Lord were great from start to finish - we cannot fault them. They were friendly but professional and kept us informed about our sale throughout. From accepting the offer from our buyers to completion, the whole thing took 8 weeks (would have been 6 weeks had Christmas not happened in ... Read Full Review
They earned every penny for helping us achieve a quick and stress free sale. Fees were standard compared to other agents we spoke to.
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Alex
James
By : 'Nicholas'
Services : Sales( As a Vendor )
Sold price : £370000
Would you recommend ? : Yes
Postcode : SE10
I first interacted with Felicity J Lord back in 2011 when they valued my flat before I renovated it. I recalled how helpful and professional they had been back then, so when I decided to sell in December 2107 it seemed logical that I should instruct them with the sale. Alex provided excellent ... Read Full Review
The fees were reasonable and I felt they earned them.
By : ross
Mar 9, 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful ...
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Martin
Alex
By : 'Iva'
Services : Sales( As a Vendor )
Sold price : £765000
Would you recommend ? : Yes
Postcode : SE13
Very professional service. Would be very happy to recommend them to everyone. Always left us feedback about the viewings. Good management also. We are very happy. ... Read Full Review
Good
By : Alex Lawrence
Feb 22, 2018Dear Ivana, thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. We're happy we could meet your expectations! We always love to hear from our customers, especially ...
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Alex
By : 'Craig'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE10
Felicity J Lord generated a lot of interest in the flat over a short period of time. The marketing materials were really good, as was the ... Read Full Review
By : Alex Lawrence
Jan 11, 2018Dear Craig, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Greenwich ...
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James
Alex
By : 'P'
Services : Sales( As a Vendor )
Sold price : £252000
Would you recommend ? : Yes
Postcode : SE10
Brilliant service throughout our sale process from valuation till completion. Valuation by Alex was realistic and thorough, Marketing was very efficient and we were kept up to date at all times. Once an offer was made James kept all parties up to date on the progression and did his upmost to keep ... Read Full Review
Not the cheapest but good value for money
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Alex
James
By : 'Pelton'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE10
Alex and James took care of the sale of my Greenwich property. They were incredibly professional and kept me well informed as the process went through. The reason they get 5 stars from me is that they also spent a lot of time and energy on my behalf chasing the buyers and buyers solicitors to keep ... Read Full Review
I negotiated the rate down and got a very competitive rate.
By : Alex Lawrence
Oct 5, 2017Dear Oliver, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!! From all the team at Felicity J lord ...
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Alex
Martin
By : 'Chris'
Services : Sales( As a Vendor )
Sold price : £264000
Would you recommend ? : Yes
Postcode : SE13
I recently used Felicity J Lord for both a sale and subsequent purchase. Having had several experiences with estate agents over the past two years, I found FJL to be by far the most honest, hard-working and responsive. Both Martin and Alex worked tirelessly to find me a buyer for my flat and to ... Read Full Review
The agency fees seemed reasonable for the service provided.
By : Olivia Herrera
Sep 27, 2017Dear Chris, we are delighted you're happy with our agency, and that we gave you a smooth sale of your property. Thank you for your feedback! From Alex, Martin and all the team here at ...
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James
Alex
By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE8
FJL provided a professional service from start to finish in the valuation, marketing, selling and closing of the sale of our property. Can happily recommend them, where there was always someone on the end of the line to assist you at all stages of the process. Provided an accurate valuation, was ... Read Full Review
By : Alex Lawrence
Aug 24, 2017Thank you John, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Best Regards Alex, ...
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James
Alex
By : 'Lorraine'
Services : Sales( As a Vendor )
Sold price : £425000
Would you recommend ? : Yes
Postcode : SE10
Absolute pleasure doing business with FJL who were professional, friendly and extremely helpful with my flat sale! Thank you once ... Read Full Review
Fees were market rate in the area
By : Alex Lawrence
Aug 19, 2017Dear Lorraine, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, ...
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Alex
James
By : 'Cheryl'
Services : Sales( As a Vendor )
Sold price : £1335000
Would you recommend ? : Yes
Postcode : SE10
I have to admit that due to previous poor experiences, I generally dread dealing with Estate Agents.My expectations were completely turned on their head by Alex, Martin and James. They were outstanding and I cannot recommend them highly enough of you are a prospective house seller or buyer. They ... Read Full Review
In line with expectations
By : Alex Lawrence
Jul 27, 2017Dear Cheryl, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, ...
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Alex
James
By : 'J'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE8
Accepted a good offer within a week of putting the property on the market. Brilliant! Alex and James and the rest of the team did an outstanding job. Well ... Read Full Review
Ok, once negotiated
By : Alex Lawrence
Jul 6, 2017Thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. Were happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. ...
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Alex
By : 'alias'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SE10
What a bunch of cowboys. Will sell there moms if given the opportunity. They lied and made up replies on behalf of their client, which was interesting, especially after getting copies of the e-mails directly from the client recently. The best was to see there pressure techniques, making up that ... Read Full Review
Develop and apply common values such as Integrity & Excellence
By : alex lawrence
Nov 2, 2015Thanks for your review. We're really sorry you feel this way - please contact the branch manager and we'll try and help you resolve this. However just to note we do not take a holding deposit for ...
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Alex
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE8
The manager Alex inspired confidence from the first meeting in terms of FJL's ability to market the property effectively to achieve a good sale in a timely fashion. Professional but not overly pushy in his approach, he was realistic about viewings and timescale. The photographer and web site ... Read Full Review
The manager honoured a colleagues previous fee quote which was very reasonable for the London area.
The manager honoured a colleagues previous fee quote which was very reasonable for the London area.
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Alex
Carina
By : 'Dawn'
Services : Sales( As a Vendor )
Sold price : £426000
Would you recommend ? : No
Postcode : SE8
I apologise in advance for the length of this review but I felt it was important to share my experience with others so that they can avoid making the same bad decision I did to use FJL services to sell their property. I decided to use FJL as selling agents as they already let and managed my ... Read Full Review
Nothing. Before writing this review I contacted the customer services representative who asked the Area Sales Manager to get in touch with me to discuss my experience. I wanted to give FJL the opportunity to investigate the issues I raised and provide a response. The Area Sales Manager reported back that he understood my frustration at the service received and had spoken with all parties concerned to reiterate company expectations to them. He also expressed that I had been very unfortunate in my dealings with the Greenwich branch and it was unusual for all the things to go wrong that did so in my sales transaction. I do not think that sentiment is supported by the other reviews on this website and that my experience is as isolated as he suggests. I was offered a discount of £150+VAT as a gesture of goodwill for my inconvenience. I felt that the issues were glossed over and the seriousness not understood. He did not fully appreciate the additional stress and hassle that I encountered throughout the process, and I got the sense that there was no real appetite to tackle the problems and improve the situation. On a positive note, I did come across a proficient individual who I would trust to sell my property in a competent and expert manner. If you’d like to sell a property in the Greenwich area, hassle free, then contact Tamer Alcici of Conran Estates. On first meeting him, I could tell he was on the ball and knows his market/clients. My only regret is that I didn’t sign up with him to sell my property, for reasons explained above. Save yourself a lot of grief and go and have a chat with Tamer. And... don’t just take my word for it, read the reviews, they speak for themselves.
I think the higher than average fees FJL charge are not justified when they offer such a poor level of service. The best price was achieved but I believe that this was due to the market conditions rather than anything FJL did.
By : Customer Relations Manager
Sep 1, 2014Dear Dawn, Thank you for your feedback regarding our service and the handling of your complaint. We are sorry that you felt dissatisfied but thank you for your feedback in order that we may improve ...
