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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.5/5, 48 Reviews
88% Recommended
91% sales valuation accuracy
96% sales fee satisfaction
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Alex
Carina
By : 'Dawn'
Services : Sales(As a Vendor)
Sold price : £426000
Would you recommend ? : No
Postcode : SE8
I apologise in advance for the length of this review but I felt it was important to share my experience with others so that they can avoid making the same bad decision I did to use FJL services to sell their property. I decided to use FJL as selling agents as they already let and managed my property, and I believed that this would make the process easier with interactions with my tenant etc. However, this was a big mistake on my part. I only wish I had read the reviews on this website before making my decision. At every stage of the sales process I encountered, in my opinion, terrible service. Examples included (not exhaustive): • Incorrect details on the sales brochure – initially sent to me with the Isle of Dogs as the location (Greenwich is the correct location) • Not initially listed as a ‘Premium Listing' on Rightmove even though FJL offer this as a service that differentiates them from their competitors. The advert was subsequently amended after I phoned them requesting them to do so, the staff hadn't picked up on this. • My property did not appear in The Evening Standard when it was planned to, again FJL offer this as a service that some other estate agents do not. • Staff turned up to the Open Day late. Some viewers had already arrived and I was left to show them round my property, and when the member of staff did show up she was completely unprepared without information about service charges etc. Totally unprofessional. There were other instances of staff not paying attention to detail, and throughout, my emails were ignored/not responded to and I felt completely out of touch with what was happening. Selling a property is a stressful enough experience without dealing with incompetent staff that has a complete disregard for their clients. Chasing and ensuring things were being done correctly was almost a full time job for me which, on top of my very demanding day job, made for an extremely fraught time. All in all, I found the sales team to be an extremely unprofessional outfit who certainly do not earn their higher than average fees. It is also worth sharing my experience with the other FJL departments, namely Property Management and Lettings. Dealing with Property Management was never straightforward – emails were not responded to in a timely fashion or at all and there is a complete lack of communication between that team and the branch. One final point is that a recent change in personnel and a new Branch manager in Lettings have led to deterioration in service. I had to chase for over 2 months for a partial refund of the management charge, of £550. Despite emails telling me this would be processed, I received the refund only when I threatened to involve my solicitor. Appalling. I know for a fact that if it was the other way round and I was due FJL money, I certainly wouldn't be afforded the luxury of 2 months to settle my debt.
Nothing. Before writing this review I contacted the customer services representative who asked the Area Sales Manager to get in touch with me to discuss my experience. I wanted to give FJL the opportunity to investigate the issues I raised and provide a response. The Area Sales Manager reported back that he understood my frustration at the service received and had spoken with all parties concerned to reiterate company expectations to them. He also expressed that I had been very unfortunate in my dealings with the Greenwich branch and it was unusual for all the things to go wrong that did so in my sales transaction. I do not think that sentiment is supported by the other reviews on this website and that my experience is as isolated as he suggests. I was offered a discount of £150+VAT as a gesture of goodwill for my inconvenience. I felt that the issues were glossed over and the seriousness not understood. He did not fully appreciate the additional stress and hassle that I encountered throughout the process, and I got the sense that there was no real appetite to tackle the problems and improve the situation. On a positive note, I did come across a proficient individual who I would trust to sell my property in a competent and expert manner. If you’d like to sell a property in the Greenwich area, hassle free, then contact Tamer Alcici of Conran Estates. On first meeting him, I could tell he was on the ball and knows his market/clients. My only regret is that I didn’t sign up with him to sell my property, for reasons explained above. Save yourself a lot of grief and go and have a chat with Tamer. And... don’t just take my word for it, read the reviews, they speak for themselves.
I think the higher than average fees FJL charge are not justified when they offer such a poor level of service. The best price was achieved but I believe that this was due to the market conditions rather than anything FJL did.
By : Customer Relations Manager
Sep 1, 2014Dear Dawn, Thank you for your feedback regarding our service and the handling of your complaint. We are sorry that you felt dissatisfied but thank you for your feedback in order that we may improve our service. Kind regards, Melanie Smith, Customer Relations Manager.
No procedure set.
Last updated at 7/27/2017, 7:39:19 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 91% | 96.00% | £252,000 | £1,335,000 |
Felicity J Lord
27 Greenwich Street South, London, Greater London
SE10 8NT
0208 293 8555
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Alex
By : 'Joshua'
Services : Sales( As a Buyer )
Sold price : £500000
Would you recommend ? : Yes
Postcode : SE10
Recently purchased a property through Felicity J Lord and could not rate them highly enough. The initial viewing (Amelia) was professional and thorough (even through Covid), they were more than happy to arrange a second viewing and were very knowledgeable about the property. No spam, no pressure,... Read Full Review
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Alex
By : 'Charlie'
Services : Sales( As a Buyer )
Sold price : £320000
Would you recommend ? : Yes
Postcode : SE10
Excellent Experience with Felicity J Lord. * Very prompt for organising viewings, and showed appropriate properties to my search. * Able to give good insight into current market trends * Very honest/open communication * Responsive, and always getting back to me in a timely fashion * Able ... Read Full Review
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Alex
James
By : 'David'
Services : Sales( As a Vendor )
Sold price : £584000
Would you recommend ? : Yes
Postcode : SE8
The team at Greenwich has an excellent marketing plan which ensured our home was sold, for the full asking price, within days of it being listed. They were also very patient and resourceful when dealing with our rather difficult buyers... Read Full Review
By : alex lawrence
Oct 24, 2019Hi David, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day! All very Best, Alex, James, Martin and...
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By : 'carmela'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SE10
I had a horrible experience with Felicity J Lord, Greenwich branch. We have been in a process of buying a house that lasted 6 months, during which they have hidden us the real property conditions. the property was found without building insurance and presenting the cladding to be replaced, and... Read Full Review
By : Alexander Lawrence
Oct 21, 2019Dear Carmela, I am sorry to see your low rating, we understand the context on your review. The details that you have noted are dealt with via solicitors and the information is passed through them...
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James
Alex
By : 'Margaret'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE10
I used FJ Lord as they are local and know the area. I found all the staff helpful particularly James and Alex who were my main points of contact. They definitely went above and beyond to help throughout the process in what was a challenging sales... Read Full Review
They are on par with all other local agents
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Martin
Alex
By : 'Steeli'
Services : Sales( As a Vendor )
Sold price : £430000
Would you recommend ? : Yes
Postcode : SE10
Really professional and great communication with us throughout. After initially being with another agent, we'd had enough at lack of progress. FJL were far more proactive in finding a buyer and always kept us up to date with how the viewing were going on. Also only semblance of sanity once... Read Full Review
Slightly more than others in area, but well worth the money.
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Alex
Martin
By : 'Lorna'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE8
Alex, Martin and the team at Felicity J Lord were extremely helpful and responsive throughout the sale of our property in Greenwich, providing a high quality and efficient service. Thank... Read Full Review
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James
By : 'Chris'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE18
James arranged all my viewing - selecting properties to my briefing and ultimately located my flat that lead to purchase. He went out of his way to help with viewings and clearly described the purchase process and steps to completion. He kept track of all details throughout and importantly he was... Read Full Review
Fine
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Alex
James
By : 'Claire'
Services : Sales( As a Vendor )
Sold price : £540000
Would you recommend ? : Yes
Postcode : SE10
Felicity J Lord were great from start to finish - we cannot fault them. They were friendly but professional and kept us informed about our sale throughout. From accepting the offer from our buyers to completion, the whole thing took 8 weeks (would have been 6 weeks had Christmas not happened in... Read Full Review
They earned every penny for helping us achieve a quick and stress free sale. Fees were standard compared to other agents we spoke to.
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James
By : 'Michelle'
Services : Conveyancing
Would you recommend ? : Yes
Postcode : SE10
In our capacity as Landlord/Managing Agent and Estate Agent for Tudor Grange a local retirement development in Blackheath. James Fullbrook was our primary contact for the sales chain in this transaction. I found James extremely helpful, approachable, patient and always the utmost professional... Read Full Review
n.a
By : ross
Mar 27, 2018Hi Michelle, Thank you for your kind review of our Greenwich branch, we're pleased to hear they were helpful, approachable, patient and professional throughout. We will pass this feedback...
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Alex
James
By : 'Nicholas'
Services : Sales( As a Vendor )
Sold price : £370000
Would you recommend ? : Yes
Postcode : SE10
I first interacted with Felicity J Lord back in 2011 when they valued my flat before I renovated it. I recalled how helpful and professional they had been back then, so when I decided to sell in December 2107 it seemed logical that I should instruct them with the sale. Alex provided excellent... Read Full Review
The fees were reasonable and I felt they earned them.
By : ross
Mar 9, 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful...
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Martin
Alex
By : 'Iva'
Services : Sales( As a Vendor )
Sold price : £765000
Would you recommend ? : Yes
Postcode : SE13
Very professional service. Would be very happy to recommend them to everyone. Always left us feedback about the viewings. Good management also. We are very happy.... Read Full Review
Good
By : Alex Lawrence
Feb 22, 2018Dear Ivana, thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. We're happy we could meet your expectations! We always love to hear from our customers, especially...
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Alex
By : 'Craig'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE10
Felicity J Lord generated a lot of interest in the flat over a short period of time. The marketing materials were really good, as was the... Read Full Review
By : Alex Lawrence
Jan 11, 2018Dear Craig, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Greenwich...
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James
Alex
By : 'P'
Services : Sales( As a Vendor )
Sold price : £252000
Would you recommend ? : Yes
Postcode : SE10
Brilliant service throughout our sale process from valuation till completion. Valuation by Alex was realistic and thorough, Marketing was very efficient and we were kept up to date at all times. Once an offer was made James kept all parties up to date on the progression and did his upmost to keep ... Read Full Review
Not the cheapest but good value for money
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James
By : 'POINT'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE10
James a very pleasant and helpful person always on hand to advise and the transaction did go smoothly. Our solicitor did however comment his phone calls interrupted her little. Thank you... Read Full Review
N/A
By : Alex Lawrence
Dec 21, 2017Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers,...
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Alex
James
By : 'Pelton'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE10
Alex and James took care of the sale of my Greenwich property. They were incredibly professional and kept me well informed as the process went through. The reason they get 5 stars from me is that they also spent a lot of time and energy on my behalf chasing the buyers and buyers solicitors to keep... Read Full Review
I negotiated the rate down and got a very competitive rate.
By : Alex Lawrence
Oct 5, 2017Dear Oliver, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!! From all the team at Felicity J lord...
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Alex
Martin
By : 'Chris'
Services : Sales( As a Vendor )
Sold price : £264000
Would you recommend ? : Yes
Postcode : SE13
I recently used Felicity J Lord for both a sale and subsequent purchase. Having had several experiences with estate agents over the past two years, I found FJL to be by far the most honest, hard-working and responsive. Both Martin and Alex worked tirelessly to find me a buyer for my flat and to... Read Full Review
The agency fees seemed reasonable for the service provided.
By : Olivia Herrera
Sep 27, 2017Dear Chris, we are delighted you're happy with our agency, and that we gave you a smooth sale of your property. Thank you for your feedback! From Alex, Martin and all the team here at...
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Martin
James
By : 'David'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE10
Our sale took a long time - nearly 8 months. Originally we were told it should take 2 - 4 weeks! However, we don't blame the agents for this, as the market was changing at the time. I feel the staff at Felicity Lord worked very hard for us and they achieved a good result in the end. David... Read Full Review
They are high, and I know it is usual to complain about this, but in this case the branch had to work hard to get our house sold, and I feel they earned their fees.
By : alex lawrence
Oct 25, 2017Dear David, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our...
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James
Alex
By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE8
FJL provided a professional service from start to finish in the valuation, marketing, selling and closing of the sale of our property. Can happily recommend them, where there was always someone on the end of the line to assist you at all stages of the process. Provided an accurate valuation, was... Read Full Review
By : Alex Lawrence
Aug 24, 2017Thank you John, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Best Regards Alex,...
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James
Alex
By : 'Lorraine'
Services : Sales( As a Vendor )
Sold price : £425000
Would you recommend ? : Yes
Postcode : SE10
Absolute pleasure doing business with FJL who were professional, friendly and extremely helpful with my flat sale! Thank you once... Read Full Review
Fees were market rate in the area
By : Alex Lawrence
Aug 19, 2017Dear Lorraine, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, ...
