Felicity J Lord

My tenants came to the end of the contract with FJ Lord and as the landlord, I requested that the tenants deposit be returned in full. Property Management in the Brixton branch confirmed that this would be returned on 21 Feb 2025, the day after the contract had ended. It is now 7 March and the ... Read Full Review

If you want reliable and trustworthy agents, this is NOT the agency for you: - on the scheduled day of the viewing we were called multiple times despite confirming a time. We arrived on time and a viewing had being double booked. We were asked to wait outside in the cold - once we paid a ... Read Full Review

AVOID AT ALL COSTS. Horrific experience with this company. Landlords and tenants AVOID at all costs. The Google reviews are false, check other review sites for a more accurate review of this terrible company. Nicholas Henderson, Lily Porter and Annette Cummings are useless and do not escalate ... Read Full Review

The agents are highly unprofessional. They reply back in one month’s time and then do not even resolve the query. They have not updated the system in last two months. They haven’t helped us to get the spare set of keys from the landlord which is the most basic thing in a ... Read Full Review

I recently tried to purchase a property through Felicity J Lord, Blackheath Standard, and it was an awful experience. It took someone two weeks to respond to my offer, and I had to call them multiple times. Their office phone does not get answered—I called between 9 a.m. and 4 p.m. The agent and ... Read Full Review

Property Management Service below standard contract level. I have been a loyal provider of a property for the letting business of f.j.l. since 2014 so I know how the PM service has deteriorated over a long period. The communication is either automated so of limited relevance to the true situation ... Read Full Review

AVOID AT ALL COSTS One agent in particular, Neelay Jivan, has sub-standard professional behaviour - much to the detriment of this branch and business as a whole. The agency knowingly misrepresented a property by including a storage space in the property description and floor plan whilst it ... Read Full Review

The agents have lied multiple times throughout the buying process. Without knowing the facts themselves, they will tell you what you want to here just to make the sale, and base most of their actions on assumptions. They also falsely sold a property to us with outdoor storage, which it turns out ... Read Full Review

If you are looking to use Felicity J Lord as either a tenant or landlord, I implore you to read this beforehand. I have been renting in London for almost 20 years with and I have NEVER been subjected to the level of incompetence and unprofessionalism from a letting agent (or in fact, any ... Read Full Review

Felicity J Lord (Greenwich Lettings) made multiple serious errors in our tenancy application and refused to engage in conversation in writing, resulting in a three-month fight for a full refund of our £500 holding deposit, which was eventually gained thanks to the perseverance of the ... Read Full Review

Recommended! Really lucky to have rented my flat through Vivien: she is professional, kind and always available. 5 ... Read Full Review

Lily Porter Just to say that as a tenant in a property managed by Lily Porter at Felicity J Lord Greenwich I have experienced very high quality tenancy management from Lily and the team. Lily is an excellent property manager, a pleasure to work with and I am very happy to provide a great ... Read Full Review

Working with Felicity J Lord has been very disappointing as property management provider. Each time my tenants had an issue they had to call the property managers multiple times given Felicity's lack of response. Eventually I always had to fix the issue myself with the tenant which defeats ... Read Full Review

Very happy with the ongoing service and advice by Cyrus in Wapping. Very helpful and professional throughout the ... Read Full Review

We rented our house out through FJL for years and found them helpful, proactive and swift to sort our problems but selling through them was amazing. They worked so hard and the Branch Manager, Charlie, bent over backwards to get our sale “ over the line”. Thank you ... Read Full Review

really appreciated the communication from. faisal and vivian in the hackney and stoke newington offices respectively. Great agents with a real interest in their ... Read Full Review

I was booked to see a property with these cowboys later this week but walked past it & noticed it was sold. Having enquired on the status I was told it was under offer … not what the agent Alberto told me & given it is under offer why are these guys still offering ... Read Full Review

So far I've had a seamless and enjoyable experience selling my property with Felicity J Lord, I had a great connection with the branch manager Charlie Saville and his team, got viewings quickly and a couple of offers within a couple of weeks, now in the conveyancing stage, highly ... Read Full Review

Absolute scum of a company. The sales team are always available but if you have any issues, their incompetent property "management" team are beyond a joke. Pathetic excuses every time, no feedback, IQ's of a donut, never use them if you actually want a semblance of good ... Read Full Review

Charlotte has consistently delivered quality tenants at good market rates as our letting agent and prime relationship manager over many years. She solves any problems that may arise very quickly, and seamlessly. I would highly recommend working with Charlotte and her ... Read Full Review