Services : Letting( As a Tenant )Date: 27th Oct 2023
Recommended! Really lucky to have rented my flat through Vivien: she is professional, kind and always available. 5 stars
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Hopes of 6 families crushed ...
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1 Star Review
Shannon
Travis
By : 'Hadrian' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : N16
Jul 25, 2022
People found this helpful1
Appalling incompetence by Shannon Steadman and Travis Knight at the Stoke newington office. Their client was the bottom rung in a house sale chain involving our property. An offer was in place for 6 months on the property they were selling. The week exchange was meant to happen… it... Read Full Review
Appalling incompetence by Shannon Steadman and Travis Knight at the Stoke newington office. Their client was the bottom rung in a house sale chain involving our property. An offer was in place for 6 months on the property they were selling. The week exchange was meant to happen… it turned out the buyer FJ Lord had told everyone in the chain was in rental and so chain free… actually had a property to sell.
Sure, why check how your buyer is finding the deposit? Either they failed basic due diligence, or they knew all along and lied to everyone.
Of course when all the other agents and properties in the chain went ballistic at them, it couldn’t possibly have been their fault.
Will they compensate anyone for the lost hours and expenditure if the chain now falls apart…
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Avoid this agency ...
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1 Star Review
By : 'Benedetta' Services : Letting( As a Tenant ) Rent PCM : £3250 Would you recommend ? : No Postcode : N16
Jul 14, 2021
People found this helpful0
Worst agency in the world probably. Very rude. Continuously lying. Not solving issues. All the property that we rented with them were given in terrible condition. Not fit for living and despite that they don’t want to refund us. If you care about your mental health please avoid this... Read Full Review
Services : Letting( As a Tenant )Date: 14th Jul 2021
Worst agency in the world probably. Very rude. Continuously lying. Not solving issues. All the property that we rented with them were given in terrible condition. Not fit for living and despite that they don’t want to refund us. If you care about your mental health please avoid this agency
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The branch lost my ...
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1 Star Review
Chris
By : 'John' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : N4
Apr 22, 2020
People found this helpful0
I had the most horrendous experience. The Stoke Newington Branch lost my house keys! As a landlord this is the last thing you expect of an agent but it happened. I trusted the branch to let my flat gave them a set of door keys. When they failed to let the flat I found out they also didn't... Read Full Review
Services : Letting( As a Owner )Date: 22nd Apr 2020
I had the most horrendous experience. The Stoke Newington Branch lost my house keys! As a landlord this is the last thing you expect of an agent but it happened. I trusted the branch to let my flat gave them a set of door keys. When they failed to let the flat I found out they also didn't know where the keys I gave them were. I still don't have the keys I gave them to this day. They gave the keys out to an agent 3 months ago and did nothing to get them back or tell me they weren't returned. Nightmare. Someone please help.
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Overall a great experience as ...
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5 Star Review
Chris
By : 'Eleanor' Services : Letting( As a Tenant ) Rent PCM : £1100 Would you recommend ? : Yes Postcode : N15
Jan 22, 2020
People found this helpful0
Stoke Newington branch - having rented across London FJL are one the most pleasant, efficient agents I’ve come into contact with. I was dealt with by Rob, who always responded super quickly to move the lease forward - something appreciated in London’s rental market! It felt like ... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Jan 2020
Stoke Newington branch - having rented across London FJL are one the most pleasant, efficient agents I’ve come into contact with. I was dealt with by Rob, who always responded super quickly to move the lease forward - something appreciated in London’s rental market! It felt like he was balanced on a fair deal for both me and the landlord. I also like their online referencing and lease tracking system as it feels much more secure than others and you can see where you’re at. Would recommend as an agency to deal with to other tenants, and will be in touch with them again should I move in future.
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Highly recommended estate ...
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5 Star Review
Chris
By : 'Jack' Services : Letting( As a Tenant ) Rent PCM : £3200 Would you recommend ? : Yes Postcode : N16
Jun 5, 2019
People found this helpful1
Fantastically helpful and kind agents who demonstrated an unusual amount of care and consideration for our situation and requirements. Also extremely prompt and timely with their responses, both by phone, email and liaising between owners and ourselves. Highly... Read Full Review
Services : Letting( As a Tenant )Date: 5th Jun 2019
Fantastically helpful and kind agents who demonstrated an unusual amount of care and consideration for our situation and requirements. Also extremely prompt and timely with their responses, both by phone, email and liaising between owners and ourselves. Highly recommend!
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Letting ...
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5 Star Review
Chris
By : 'Beverley' Services : Letting( As a Owner ) Rent PCM : £1650 Would you recommend ? : Yes Postcode : N16
Dec 6, 2018
People found this helpful0
Chris provided me with very honest appraisal when he came to see the flat. His positivity, enthusiasm and professionalism were refreshing. He was able to achieve a tenant that was outstanding within 24 hours. From there the whole process was effortless and Chris was at hand at every moment... Read Full Review
Services : Letting( As a Owner )Date: 6th Dec 2018
Chris provided me with very honest appraisal when he came to see the flat. His positivity, enthusiasm and professionalism were refreshing. He was able to achieve a tenant that was outstanding within 24 hours. From there the whole process was effortless and Chris was at hand at every moment throughout the process. Thoroughly recommend getting in touch with Chris if you are thinking of letting your property in Stoke Newington.
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Robert Howarth - Recommended ...
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5 Star Review
By : 'HL' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : N4
Nov 8, 2018
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The 5 stars are simply because Robert Howarth who was by far one of the most dedicated and trustworthy agents I met.
Dedicated and concerned he tried his best to help us and even we ended up not finding our apartments with him, his effort and service was... Read Full Review
Services : Letting( As a Tenant )Date: 8th Nov 2018
The 5 stars are simply because Robert Howarth who was by far one of the most dedicated and trustworthy agents I met. Dedicated and concerned he tried his best to help us and even we ended up not finding our apartments with him, his effort and service was exceptional.
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Never use this estate agent- ...
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1 Star Review
By : 'Don't' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : N16
Nov 8, 2017
People found this helpful4
Never use this estate agent- they are rude, unprofessional and constantly lie. My close friend who is a director at another estate agent has told me that half the things they have done or asked of us are not professional or standard practice. They are bullies and outrageously petty; I am currently... Read Full Review
Don't use this agent for rent or sale said about Felicity J Lord
Services : Letting( As a Tenant )Date: 8th Nov 2017
Never use this estate agent- they are rude, unprofessional and constantly lie. My close friend who is a director at another estate agent has told me that half the things they have done or asked of us are not professional or standard practice. They are bullies and outrageously petty; I am currently pregnant and their treatment adds such sad unwanted stress. Never use them
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Never use this estate agent. ...
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1 Star Review
By : 'anonymous' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : N4
Sep 30, 2017
People found this helpful2
Never use this estate agent. The service offered was atrocious and they constantly lie. They don't communicate effectively and are not interested in getting the best price for your property. They fail to follow-up interest from potential buyers. They still have it listed as sold months later... Read Full Review
Services : Sales( As a Vendor )Date: 30th Sep 2017
Never use this estate agent. The service offered was atrocious and they constantly lie. They don't communicate effectively and are not interested in getting the best price for your property. They fail to follow-up interest from potential buyers. They still have it listed as sold months later for the listed price and not what was achieved. Very questionable ethics.
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Hi there,
We're very sorry to hear about your poor experience with us. Please get in contact with our help team at help@fjlord.co.uk so we can investigate.
Thank...
Worst letting agent in the ...
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1 Star Review
By : 'HAP' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : N4
Sep 29, 2016
People found this helpful3
Worst letting agent in the world rip off merchants I cannot believe how they have treated me.Once they had my cash who was... Read Full Review
Hi HAP,
We're very sorry to hear about your poor experience with our Stoke Newington branch. We would like to learn more. Please email our help team at help@fjlord.co.uk so we can...
We were initially skeptical ...
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5 Star Review
By : 'DaviesS' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : N16
Apr 5, 2016
People found this helpful0
We were initially skeptical with using an Estate Agent, and tried online agents prior to speaking to FJL. We immediately saw the difference in having a dedicated team on board, the extra marketing and always having someone there to talk to when need be.
I would absolutely use Felicity J. Lord... Read Full Review
What agent could do to change your mind?
The fee was competitive. They are a 2% agent but they happily came down to a fee that was suitable for us.
Comments on Agent Fees
The fee was competitive. They are a 2% agent but they happily came down to a fee that was suitable for us.
We were initially skeptical with using an Estate Agent, and tried online agents prior to speaking to FJL. We immediately saw the difference in having a dedicated team on board, the extra marketing and always having someone there to talk to when need be.
I would absolutely use Felicity J. Lord Stoke Newington branch again. When I met the team initially they were extremely knowledgeable. The time and effort they put into our initial meeting set the bar very high.
I decided to market with them as they offered longer opening hours than anyone else. They found a buyer within 2 weeks! The team worked for me through out and we exchanged within 10 weeks.
Thanks to the whole team at N16. I hope you enjoyed the bubbly!
Kind Regards
Mr Davies and Family.
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Hi there,
Thank you for your review, we're glad you had a great experience with our Stoke Newington branch. I'll be sure to pass this...
A gas leak in the flat was ...
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1 Star Review
By : 'Anon' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : N16
Dec 4, 2015
People found this helpful1
A gas leak in the flat was detected during a yearly maintenance and it took them nearly 3 months to finally fix the issue. During which time we had to choose to either live without a boiler or to turn it on at the risk of nitrogen oxide poisoning. At the end of the year, we decided to end the... Read Full Review
Services : Letting( As a Tenant )Date: 4th Dec 2015
A gas leak in the flat was detected during a yearly maintenance and it took them nearly 3 months to finally fix the issue. During which time we had to choose to either live without a boiler or to turn it on at the risk of nitrogen oxide poisoning. At the end of the year, we decided to end the tenancy and they took another 2 months to return our deposit.
The support staffs are extremely unresponsive. They will ignore you regardless of what you said. The only way I could get their attention was to call, hourly, until they give up and finally get me the support I needed.
The fees they charge are astronomical compared to other agencies, especially considering their inexcusable service. If you're a prospective tenant, please do yourself a favour and steer clear of Felicity J Lord.
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What can I say? FJL are ...
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1 Star Review
By : 'Drew' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : E5
Dec 13, 2013
People found this helpful6
What can I say? FJL are APPALLING to work with. After failing to recover the rent for months, my property was trashed by the tenants. I do not know what services I am actually getting from FJL for the money they take from me. I would like to add that they took over Brooks on Church St who were... Read Full Review
Services : Letting( As a Owner )Date: 13th Dec 2013
What can I say? FJL are APPALLING to work with. After failing to recover the rent for months, my property was trashed by the tenants. I do not know what services I am actually getting from FJL for the money they take from me. I would like to add that they took over Brooks on Church St who were previously managing my property so I had no choice at the time but to let through them. The service was noticeably worse overnight. They are awful.
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Not happy with them. Bullish ...
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1 Star Review
By : 'AJ' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : E5
Dec 5, 2013
People found this helpful5
Not happy with them. Bullish about prices, but this made it difficult for my buyers to get a mortgage.
Pressurised me into a mass viewing and I had to strongly resist doing it a second time.
Were misleading about the buyers' position, and once a sale was agreed, gave me no help or advice... Read Full Review
What agent could do to change your mind?
Been more open, listened to my priorities and concerned.
Not happy with them. Bullish about prices, but this made it difficult for my buyers to get a mortgage.
Pressurised me into a mass viewing and I had to strongly resist doing it a second time. Were misleading about the buyers' position, and once a sale was agreed, gave me no help or advice whatsoever, but concentrated their efforts on bombarding my neighbours with marketing materials.
I was daft enough to use their recommended solicitors, and have ended up doing much of the necessary work myself.
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On trying to buy a property ...
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1 Star Review
By : 'Buyer' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : N16
Jul 17, 2013
People found this helpful9
On trying to buy a property with a morgage in place I was contacted by felicity j lords morgage advisor who advised me that unless I took a morgage with them my offer was invalid and the property would not be taken off the market. Apparently if i had a morgage through them it gave me an advantage... Read Full Review
What agent could do to change your mind?
Listened to my information provided and not be contacted by an independent advisor
On trying to buy a property with a morgage in place I was contacted by felicity j lords morgage advisor who advised me that unless I took a morgage with them my offer was invalid and the property would not be taken off the market. Apparently if i had a morgage through them it gave me an advantage on the purchase and would be taken of the market??? Bullying is not even half of how I would describe the behaviour. Rude, unprofessional and hard of hearing! His way or no way! Dispite me repeatingly advising the advisor my morgage was in place he continued to delve into my personal financial status advising me the offer could not be put forward unless he had my income for the past three years, how much I could stretch too and lots of personal details. Very unusual. I asked to speak to my contact in the agency who was apparently sitting next to the advisor who then advised me this was usual practice and I had to provide my financial details to him because she wasn't allowed to do that. What happened to when you went in to the estate agents put an offer in, it got given to the vendor they except of refuse everybody moves on from there.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.