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Fran
5/5, 22 Reviews
96% Recommended
100% sales valuation accuracy
50% letting valuation accuracy
100% sales fee satisfaction
93% letting fee satisfaction
About Fran
Negotiator & Maintenance Clerk at Northwood
15 - 17 West Derby Village,LiverpoolMerseyside
L12 5HJ 0151 256 1035
I started working for Northwood in May 2011 as a viewing clerk, a job which I undertook for 4 years. This gave me a good understanding of the property portfolio which has helped me enormously as Maintenance Clerk. I am now involved in most of the tenant customer journey, including viewings, producing inventories,
check-ins, carrying out property inspections, making sure that properties are maintained in an acceptable state and condition, tenant check-outs, identifying works required after check-out (applying the principle of fair wear and tear) and managing the return of deposit.
Latest Reviews
Christopher Sheehan
Carly Garner
Performance Statistics
| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Sales | 100% | 100% | 100% | 100% |
| Lettings | 50% | 93% | 100% | 100% |
Latest Properties
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Helped every step of the ...
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5 Star Review
Fran
By : 'Christopher'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : Yes
Postcode : L15
Jul 30, 2023
People found this helpful0
I have recently been applying for a rented property with summit management. I was mainly dealing with Fran who made the process straightforward. Fran has been very helpful, very professional and a pleasure to deal ... Read Full Review
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Christopher Sheehan said about Northwood
Services : Letting( As a Tenant )Date: 30th Jul 2023
I have recently been applying for a rented property with summit management. I was mainly dealing with Fran who made the process straightforward. Fran has been very helpful, very professional and a pleasure to deal with.
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Fran, Ellie, Olivia and all ...
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5 Star Review
Fran
By : 'Leigh'
Services : Letting( As a Tenant )
Rent PCM : £350
Would you recommend ? : Yes
Postcode : CH42
Mar 17, 2023
People found this helpful0
Fran, Ellie, Olivia and all the team have been excellent, everything was dealt with promptly and professionally. Friendly,I would highly recommend this ... Read Full Review
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Leigh Thomas said about Northwood
Services : Letting( As a Tenant )Date: 17th Mar 2023
Fran, Ellie, Olivia and all the team have been excellent, everything was dealt with promptly and professionally. Friendly,I would highly recommend this team.
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Thank you to Fran and all the ...
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5 Star Review
Fran
By : 'Gary'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : L15
Aug 27, 2022
People found this helpful0
Thank you to Fran and all the the team at Northwood for all the help and great service during my time as a tenant ... Read Full Review
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Gary S said about Northwood
Services : Letting( As a Tenant )Date: 27th Aug 2022
Thank you to Fran and all the the team at Northwood for all the help and great service during my time as a tenant ,
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After recently having a ...
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5 Star Review
Fran
By : 'Eddie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L14
Mar 21, 2022
People found this helpful0
After recently having a tenant move out, Northwood set about finding a new, suitable one. Jess was very helpful, keeping me up to date, and letting me know what was needed at the property, prior to re-marketing. The maintenance team in general, were also very good at getting these tasks ... Read Full Review
Comments (0) Report abuseAfter recently having a tenant move out, Northwood set about finding a new, suitable one. Jess was very helpful, keeping me up to date, and letting me know what was needed at the property, prior to re-marketing.
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Eddie said about Northwood
Services : Letting( As a Owner )Date: 21st Mar 2022
After recently having a tenant move out, Northwood set about finding a new, suitable one. Jess was very helpful, keeping me up to date, and letting me know what was needed at the property, prior to re-marketing.
The maintenance team in general, were also very good at getting these tasks achieved.
Thank you to all at West Derby Branch.
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Professional service with ...
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5 Star Review
Joanne
Fran
By : 'Carly'
Services : Sales( As a Vendor )
Sold price : £160000
Would you recommend ? : Yes
Postcode : L13
Nov 19, 2021
People found this helpful0
Professional service with friendly, proactive staff. Their knowledge of the local area is fantastic. Their rates are competitive and nothing is too much trouble for the ... Read Full Review
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Carly Garner said about Northwood
Services : Sales( As a Vendor )Date: 19th Nov 2021
Professional service with friendly, proactive staff. Their knowledge of the local area is fantastic. Their rates are competitive and nothing is too much trouble for the team.
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Troublesome Tenants finally ...
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5 Star Review
Fran
By : 'john'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L12
Sep 30, 2021
People found this helpful0
Troublesome Tenants finally absconded leaving the house in a mess. Fran carried out the inspection in our presence and was detailed and meticulous in cataloguing and photographing the damage and detritus they left behind. More importantly, she was a calm, friendly authoritative voice, lending ... Read Full Review
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john jacobs said about Northwood
Services : Letting( As a Owner )Date: 30th Sep 2021
Troublesome Tenants finally absconded leaving the house in a mess. Fran carried out the inspection in our presence and was detailed and meticulous in cataloguing and photographing the damage and detritus they left behind. More importantly, she was a calm, friendly authoritative voice, lending advice and practical support (including provision of trusted cleaners and repairmen). Fran was thoughtful, knowledgeable and a pleasure to deal with.
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Fran has been exceptional so ...
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5 Star Review
Fran
By : 'Alan'
Services : Sales( As a Vendor )
Sold price : £295000
Would you recommend ? : Yes
Postcode : L12
Sep 10, 2021
People found this helpful0
Fran has been exceptional so far handling the sale of our property, very professional and thourgh in everything required to complete our ... Read Full Review
Comments (0) Report abuseFran has been exceptional so far handling the sale of our property, very professional and
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Alan said about Northwood
Services : Sales( As a Vendor )Date: 10th Sep 2021
Fran has been exceptional so far handling the sale of our property, very professional and
thourgh in everything required to complete our sale.
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Our Experience with ...
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5 Star Review
Fran
By : 'Ellie'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : L12
Sep 10, 2021
People found this helpful0
Thank you so much Fran for all your support purchasing our first home together. Fran has been so approachable, prompt with responses and has gone above and beyond to support us with our enquiries and the purchase. Thank you again, we really appreciate ... Read Full Review
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Ellie Christian said about Northwood
Services : Sales( As a Buyer )Date: 10th Sep 2021
Thank you so much Fran for all your support purchasing our first home together. Fran has been so approachable, prompt with responses and has gone above and beyond to support us with our enquiries and the purchase. Thank you again, we really appreciate it!
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great ...
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5 Star Review
Fran
Joanne
By : 'Joshua'
Services : Mortgages
Sold price : £400000
Would you recommend ? : Yes
Postcode : CH62
Oct 11, 2020
People found this helpful0
Fran Cathy Ruth Joanne all great people , made this process easy , feedback was superb and in a timely ... Read Full Review
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Joshua Ide said about Northwood
Services : Mortgages( )Date: 11th Oct 2020
Fran Cathy Ruth Joanne all great people , made this process easy , feedback was superb and in a timely manner.
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I haven't yet moved ...
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5 Star Review
Fran
By : 'Maike'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : L8
Oct 4, 2020
People found this helpful0
I haven't yet moved into the property but I had very good experiences with this agency during the application process. They were available and very helpful with all of my enquiries, especially Dean and Fran! The application process was fast and transparent. The viewings were professionally ... Read Full Review
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Maike P. said about Northwood
Services : Letting( As a Tenant )Date: 4th Oct 2020
I haven't yet moved into the property but I had very good experiences with this agency during the application process. They were available and very helpful with all of my enquiries, especially Dean and Fran! The application process was fast and transparent. The viewings were professionally organised and I liked that the agency had organised individual viewing slots.
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House ...
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5 Star Review
Joanne
Fran
By : 'Richard'
Services : Sales( As a Vendor )
Sold price : £90000
Would you recommend ? : Yes
Postcode : L10
Aug 26, 2020
People found this helpful0
Recently had my house up for sale with Northwood and can't fault the process or the service. Great team of people (Fran, Rachel, Jo, Dean) that i've had contact with over the course of the ... Read Full Review
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Richard Billinge said about Northwood
Services : Sales( As a Vendor )Date: 26th Aug 2020
Recently had my house up for sale with Northwood and can't fault the process or the service. Great team of people (Fran, Rachel, Jo, Dean) that i've had contact with over the course of the sale.
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5 Star Review
Fran
By : 'Fung'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : L4
Aug 24, 2020
People found this helpful0
Thanks for finding a good property. Excellent services from Kathy and Fran. Their works are professional and quick. I would like to buy more good property via Noryhwood in ... Read Full Review
Comments (0) Report abuseThanks for finding a good property. Excellent services from Kathy and Fran. Their works are professional and quick.
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Fung Chi Kuk said about Northwood
Services : Sales( As a Buyer )Date: 24th Aug 2020
Thanks for finding a good property. Excellent services from Kathy and Fran. Their works are professional and quick.
I would like to buy more good property via Noryhwood in future.
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Fran has been our property ...
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5 Star Review
Fran
By : 'Lisa'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : L15
Jan 20, 2020
People found this helpful0
Fran has been our property inspector for the last few years we have rented with Nothwood, Fran is always professional and friendly, offering advice and ensuring we get the best service. I highly recommend renting with northwood and Fran as we have a fantastic service from Fran and the ... Read Full Review
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Lisa dunn said about Northwood
Services : Letting( As a Tenant )Date: 20th Jan 2020
Fran has been our property inspector for the last few years we have rented with Nothwood, Fran is always professional and friendly, offering advice and ensuring we get the best service. I highly recommend renting with northwood and Fran as we have a fantastic service from Fran and the team.
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Been renting through ...
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5 Star Review
Fran
By : 'Jemma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L11
Dec 6, 2019
People found this helpful0
Been renting through Northwood for 3 years and just recently vacated my property. I have had a pleasant experience and found they are always able to answer my queries promptly. I have had many dealings with Fran and appreciate all her support and advice on the run up to us leaving the property. Her ... Read Full Review
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Jemma said about Northwood
Services : Letting( As a Tenant )Date: 6th Dec 2019
Been renting through Northwood for 3 years and just recently vacated my property. I have had a pleasant experience and found they are always able to answer my queries promptly. I have had many dealings with Fran and appreciate all her support and advice on the run up to us leaving the property. Her customer service is spot on.
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As a tenant, and Northwood in ...
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5 Star Review
Mark
Fran
By : 'Jonathan'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : L3
Jan 23, 2018
People found this helpful0
As a tenant, and Northwood in their capacity as agent, I have found all dealings with them to be professional and efficient. Recent contract changes led by Mark Nesbit, and co-ordination of repair work following a slow leak led by Fran Burke were handled quickly and efficiently. Overall for the 4 ... Read Full Review
Comments on Agent Fees
Market rate
Comments (0) Report abuseAs a tenant, and Northwood in their capacity as agent, I have found all dealings with them to be professional and efficient. Recent contract changes led by Mark Nesbit, and co-ordination of repair work following a slow leak led by Fran Burke were handled quickly and efficiently.
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Jonathan Byrne said about Northwood
Services : Letting( As a Tenant )Date: 23rd Jan 2018
As a tenant, and Northwood in their capacity as agent, I have found all dealings with them to be professional and efficient. Recent contract changes led by Mark Nesbit, and co-ordination of repair work following a slow leak led by Fran Burke were handled quickly and efficiently.
Overall for the 4 years and counting that we have been with Northwood, I have found them clear in communications and friendly. Exactly what you would want as a tenant. Thanks to the team.
Jonathan and Helen
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My first solo property was ...
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4 Star Review
Fran
By : 'JM'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : Yes
Postcode : L5
Jan 23, 2018
People found this helpful0
My first solo property was through Northwood. Whilst the property itself was questionable and needs some attention, the overall experience was enjoyable. Fran was great on a personal and professional level and Ellie-May was always there to help with any queries or ... Read Full Review
Comments (0) Report abuseMy first solo property was through Northwood. Whilst the property itself was questionable and needs some attention, the overall experience was enjoyable.
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JM said about Northwood
Services : Letting( As a Tenant )Date: 23rd Jan 2018
My first solo property was through Northwood. Whilst the property itself was questionable and needs some attention, the overall experience was enjoyable.
Fran was great on a personal and professional level and Ellie-May was always there to help with any queries or complaints.
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We have been a tenants with ...
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5 Star Review
Ruth
Fran
By : 'Tomasz'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : L11
Dec 22, 2016
People found this helpful0
We have been a tenants with Northwood for over a year and the staff, particularly Ruth, Fran and Mark, have been extremely helpful throughout the course of ours tenancy. Very nice and very friendly staff who look after their tenants. A great experience and I would definitely recommend Northwood to ... Read Full Review
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Tomasz & Wioletta said about Northwood
Services : Letting( As a Tenant )Date: 22nd Dec 2016
We have been a tenants with Northwood for over a year and the staff, particularly Ruth, Fran and Mark, have been extremely helpful throughout the course of ours tenancy. Very nice and very friendly staff who look after their tenants. A great experience and I would definitely recommend Northwood to my friends and family
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Fran helped us view and ...
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Fran
Fran
By : 'Rebecca'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : L13
Dec 2, 2016
People found this helpful0
Fran helped us view and select our property which we lived in for 12 months. She was always so friendly, helpful and informative. Thanks for all of your help Fran, much ... Read Full Review
Comments on Agent Fees
Fee's were slightly higher than other letting agents.
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Rebecca said about Northwood
Services : Letting( As a Tenant )Date: 2nd Dec 2016
Fran helped us view and select our property which we lived in for 12 months. She was always so friendly, helpful and informative. Thanks for all of your help Fran, much appreciated!
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Inspected the property. Very ...
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5 Star Review
Fran
By : 'Terence'
Services : Letting( As a Tenant )
Rent PCM : £300
Would you recommend ? : Yes
Postcode : L36
Oct 17, 2015
People found this helpful0
Inspected the property. Very pleased the inspection. Fran was very thorough and happy with the cleanliness of the property. Fran was very pleasant during the inspection and a pleasure to deal ... Read Full Review
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Terence Glynn said about Northwood
Services : Letting( As a Tenant )Date: 17th Oct 2015
Inspected the property. Very pleased the inspection. Fran was very thorough and happy with the cleanliness of the property. Fran was very pleasant during the inspection and a pleasure to deal with.
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Our first house inspection ...
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5 Star Review
Fran
By : 'Jan'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : Yes
Postcode : L4
Sep 10, 2015
People found this helpful1
Our first house inspection today (renewing lease) Fran was great, took note of all my concerns and is very helpful, always enjoy seeing her. Our whole experience with Fran and the others at Northwood (West Derby) from signing the lease to now has always been professional, they make it all very ... Read Full Review
What agent could do to change your mind?
Set up fees were not too bad. Not a fan of paying a fee to carry on a lease but Northwood Fees where much better than other agents, so we can live with it.
Comments on Agent Fees
Set up fees were not too bad. Not a fan of paying a fee to carry on a lease but Northwood Fees where much better than other agents, so we can live with it.
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Jan said about Northwood
Services : Letting( As a Tenant )Date: 10th Sep 2015
Our first house inspection today (renewing lease) Fran was great, took note of all my concerns and is very helpful, always enjoy seeing her. Our whole experience with Fran and the others at Northwood (West Derby) from signing the lease to now has always been professional, they make it all very 'easy'. I'd recommend them to anyone.
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