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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 566 Reviews
95% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
97% sales fee satisfaction
97% letting fee satisfaction
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Fran
By : 'Jemma'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : L11
Been renting through Northwood for 3 years and just recently vacated my property. I have had a pleasant experience and found they are always able to answer my queries promptly. I have had many dealings with Fran and appreciate all her support and advice on the run up to us leaving the property. Her customer service is spot on.
We have a standard procedure for handling complaints which is as follows:
1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.
2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.
3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman
4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 7/5/2018, 5:18:10 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 97% | £58,000 | £9,800,000 |
| Lettings | 100% | 97% | £295 | £6,224 |
Northwood
15 - 17 West Derby Village, Liverpool, Merseyside
L12 5HJ
0151 256 1035
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Evie
By : 'Daniel'
Services : Other
Would you recommend ? : Yes
Postcode : L12
Brilliant customer service from Evie and the rest of the staff at all times, very helpful, always there whenever... Read Full Review
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Aimee
By : 'Hannah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Excellent service from the Northwood team. Special thanks to Aimee keeping me well informed throughout the process and answering any queries in a professional and friendly... Read Full Review
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Joanne
Joanne
By : 'Jane'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : L4
Joanne Smith kept me updated throughout the sales process. She was friendly & helpful, always accommodating us with viewing appointments & keeping me involved. She took genuine interest in me & listened to our requests with... Read Full Review
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Joanne and evie
By : 'Joanne'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : L12
Hi I just had to thank all the staff at Northwood estate agents especially the lovely Joanne and the absolutely amazing Evie. From start to finish the service I received was second to none, from my first visit to the office to the valuation of my property. I was so amazed at the knowledge of these ... Read Full Review
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Joanne
By : 'Melissa'
Services : Mortgages
Would you recommend ? : No
Excellent service from Joanne and the girls at Northwood West Derby. Very friendly team and all really helpful. I would highly recommend them to anybody looking to sell or a... Read Full Review
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Evie
By : 'Shaun'
Services : Sales( As a Vendor )
Sold price : £210000
Would you recommend ? : Yes
Postcode : L12
Having worked with Northwood a year I now them to be exceptionally professional. Special mentions to Ruth, Rhea and the team as a... Read Full Review
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Evie
By : 'Peter'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L36
I have recently had an offer accepted on a property and I couldnt have asked a better service from Northwood. The representative at the viewing was very friendly and informative, she even took the time to show me another property in the same street that hadn’t arranged to view. I dealt with Evie... Read Full Review
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Aimee
By : 'Pat'
Services : Letting( As a Tenant )
Would you recommend ? : No
I would like to express my gratitude to Northwood Estate Agents assisting with my rental accommodation. A special mention goes to Aimee Burke, who was instrumental throughout the entire process. Aimee efficiently arranged the viewing and handled all the necessary checks, such as credit and... Read Full Review
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Evie
Evie
By : 'Nico'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : L6
Evie provided excellence service and community throughout the whole house purchase adventure! Big thank you your assistance!... Read Full Review
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Rhea
Ruth
By : 'Lindsey'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : L6
I have dealt with Rhea at Northwood over the past 8 or so years with two separate properties as a Tenant and it has been a pleasure dealing with her and some of her other colleagues in the Lettings... Read Full Review
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Rhea
Ruth
By : 'Lindsey'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : L6
We have been in two properties with Northwood and have found to have a great experience with them, it was a pleasure dealing with the Lettings Team over the last 8 years or... Read Full Review
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By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £640
Would you recommend ? : No
Postcode : L34
Would have given less than one star. Avoid this company - they make unjustified deductions from your deposit at the end of a tenancy. Take pics of everything before you move in and when you move out. They will try and rip you... Read Full Review
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Joanne
By : 'Kelly'
Services : Sales( As a Vendor )
Sold price : £125000
Would you recommend ? : Yes
Postcode : L9
Highly recommend Northwood, from requesting a valuation to receiving an offer was quicker than I expected. Joanne Was amazing, knowledgeable and most importantly her communication was brilliant! Can’t thank.her... Read Full Review
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Rhea
By : 'Gerry'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : L4
Just had some dealings with the Northwood west derby branch office where one of our tenants vacated the property and before a new tenant moved in some works had to be done there. The lovely helpfull lady I dealt with there on this matter was Rhea connolly. I recieved excellent customer service from ... Read Full Review
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Mark
By : 'Lauren'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L8
Very happy with Northwood Liverpool. I found they were always happy to help and were very speedy responding to our questions. Mark has been particularly... Read Full Review
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Joanne
By : 'James'
Services : Sales( As a Vendor )
Sold price : £130000
Would you recommend ? : Yes
Postcode : L11
Great communication from all the team. Joanne Smith guided me through selling my house which sold quickly. She was efficient and a pleasure to deal... Read Full Review
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Morgan
By : 'Numan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L15
Morgan kennard helps me throughout renting process. She is very cooperative and... Read Full Review
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Morgan
By : 'Rinson'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : L7
Fantastic...I was in search of property to rent in Liverpool ,near to L7 for my family and then we viewed a property in Beech Street.As per the protocols,the application was moved and without much delay,we got the confirmation... Thanks to the Northwood staff's and our special thanks to Miss ... Read Full Review
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Fran
By : 'Christopher'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : Yes
Postcode : L15
I have recently been applying for a rented property with summit management. I was mainly dealing with Fran who made the process straightforward. Fran has been very helpful, very professional and a pleasure to deal... Read Full Review
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Joanne
By : 'Daniel'
Services : Sales( As a Buyer )
Sold price : £110000
Would you recommend ? : Yes
Postcode : L13
Met with Joanne Smith at property for a viewing, very friendly and approachable , knowledgeable of surrounding area and property details, would recommend Northwood and Joanne if ever looking to... Read Full Review
