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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.5/5, 33 Reviews
88% Recommended
100% sales valuation accuracy
75% letting valuation accuracy
82% sales fee satisfaction
82% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 82% | £395,000 | £1,150,000 |
| Lettings | 75% | 82% | £1,095 | £1,850 |
Crisp Cowley is proud to be a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or a Director of the Company. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman. If you believe you have a complaint, please write in the first instance to the Lettings Manager or the Head of Residential Sales at our 7 York Street , Bath BA1 1NQ office Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter. If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Director, Nick Gale at the address given below: Mr N Gale CRLM Crisp Cowley 7 York Street Bath BA1 1NQ Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter. If you are still not satisfied then you can contact The Property Ombudsman at the following address:- 55 Milford St, Salisbury SP1 2BP
Last updated at 11/30/2, 12:00:00 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 6 | 0 | 4 | 3 | 11 | 0 | 7 | 0 | 0 | 2 |
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By : 'Vicci'
Branch : Western Terrace Bath, 1 Western Terrace, Victoria Bridge Road
Services : Letting( As a Tenant )
Rent PCM : £1095
Would you recommend ? : No
Postcode : BA2
Finally finished my tenancy with this absolutely immoral agency. But the horror story does not end there. Their agent did a light-touched checkout/check-in and the new tenant immediately moved in. After two weeks, they sent me a report saying a £75 cleaning fee will be deducted from my deposit ... Read Full Review
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Michael
By : 'Bessie'
Branch : Bath, 1 Wood Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BA1
Michael who managed the sale of our house was brilliant: professional and just got things done with a minimum of fuss, but also very personable and easy to get along with. He remained calm even when we were stressed about the process and really went the extra mile to help ensure the ... Read Full Review
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Michael
By : 'Matthew'
Branch : Bath, 1 Wood Street
Services : Sales( As a Vendor )
Sold price : £1150000
Would you recommend ? : Yes
Postcode : BA1
Crisp Cowley and our contact Michael Swait were positive and realistic from the first meeting. Communication has been if a high standard and the attention to detail over the photographs was appreciated. We'll happily recommend Michael at Crisp Cowley to anyone thinking of choosing a selling ... Read Full Review
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Michael
By : 'Marcus'
Branch : Bath, 1 Wood Street
Services : Sales( As a Buyer )
Sold price : £578500
Would you recommend ? : Yes
Postcode : BA2
Kind, dynamic, insightful and thoroughly professional hardworking team. I would not hesitate to recommend this company and their totally superb team!! 10/10! Thank ... Read Full Review
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By : 'Sarah'
Branch : Bath, 1 Wood Street
Services : Sales( As a Vendor )
Sold price : £800000
Would you recommend ? : Yes
Postcode : BS39
Very considerate and thoughtful about the whole selling process. Good communication throughout and sensitive approach as well as working hard at promoting and marketing the property. Friendly, approachable, professional and ... Read Full Review
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Michael
By : 'Oli'
Branch : Bath, 1 Wood Street
Services : Sales( As a Vendor )
Sold price : £600000
Would you recommend ? : Yes
Postcode : BA2
A great agent, I have used many agents around the country so have experienced many variations. With many falling below par! In my view Michael is a top estate agent. Professional Knowledgeable Great Communication Covered all aspects to ensure a sale was delivered. Very happy with the ... Read Full Review
Good
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Michael
By : 'A.F'
Branch : Bath, 1 Wood Street
Services : Sales( As a Buyer )
Sold price : £875000
Would you recommend ? : Yes
Postcode : BA2
Michael has been really responsive from the start. Hes also been hugely patient with our endless questions and requests throughout the purchasing ... Read Full Review
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Michael
By : 'David'
Branch : Bath, 1 Wood Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : BA2
Michael was a pleasure to deal with throughout the process. He helped guide us through every step and was always efficient and reliable. I would definitely recommend both Michael and Crisp ... Read Full Review
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By : 'Rosie'
Branch : Bath, 1 Wood Street
Services : Sales( As a Buyer )
Sold price : £830000
Would you recommend ? : Yes
Postcode : BA2
Christina Bunton, our agent, worked miracles in getting the sale through for the house of our dreams. She worked tirelessly on our behalf, and never gave up, even when things looked glum. I don't think we would be happily settled in our new house if it weren't for Christina. Thank ... Read Full Review
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Michael
By : 'Happy'
Branch : Bath, 1 Wood Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BA1
Michael navigated the sale of our house patiently through the choppy waters off Bath around two dangerous headlands (so called cash buyers) into a safe harbour with consummate professionalism and charm. We will never move again of course but if we did Crisp Cowley would be our first port of ... Read Full Review
Having had the house under offer to cash buyers three times and sold once we will have only paid the agreed fees not bad given the diligent efficient and responsive service we have received.
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Michael
By : 'AB'
Branch : Bath, 1 Wood Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BA1
Michael kept us fully informed on all aspects of the sale and dealt quickly and efficiently with issues arising. Very polite and attentive. When Michael was not available (holiday) his colleague Naomi was fully briefed and equally as helpful. Valuation was spot ... Read Full Review
Fees were the most competitive, yet the standard of service was very high.
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Stephanie
By : 'David'
Branch : Western Terrace Bath, 1 Western Terrace, Victoria Bridge Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BA2
Steph was extremely professional & efficient throughout the entire process, offering advice when required, & replying immediately to emails & telephone calls. I will certainly be asking C Cowley to undertake future lettings on my ... Read Full Review
Standard for the industry
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Stephanie
By : 'Noora'
Branch : Bath, 1 Wood Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA2
Stephanie was very helpful throughout the process. Any concerns I had was handled immediately. The process of renting a flat was very smooth with Crisp ... Read Full Review
Normal
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Jake
By : 'Suzanne'
Branch : Western Terrace Bath, 1 Western Terrace, Victoria Bridge Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BA2
Jake handled the letting of the flat in a professional manner. He replied to emails promptly and advised on the market rent achievable. He found credible tenants very quickly and dealt with all paperwork efficiently. I was kept informed of the progress of the letting at all times. Jake went the ... Read Full Review
Reasonable for a no-hassle letting and management service
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Jake
By : 'Mrs'
Branch : Western Terrace Bath, 1 Western Terrace, Victoria Bridge Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA2
Myself and my partner recently let a property in Bath through Crisp Cowley and Jake was our agent. Jake was efficient, professional, and he got back to our emails and requests extremely quickly. A joy to work ... Read Full Review
Normal
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Stephanie
By : 'Isabel'
Branch : Bath, 1 Wood Street
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : BA2
Stephanie is always highly efficient , professional and provides an exemplary service to landlords. The tenants have been found quickly and been first rate. I highly recommend Crisp Cowley ... Read Full Review
Reasonable
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By : 'oncebitten'
Branch : Western Terrace Bath, 1 Western Terrace, Victoria Bridge Road
Services : Letting( As a Tenant )
Rent PCM : £1225
Would you recommend ? : No
Postcode : BA23
I had the misfortune to rent an apartment in Bath Riverside through these agents. I have been disappointed with their 'take the money and run' attitude from the start. They have no sense of customer care or feel any responsibility to a tenant of a property leased through them once they ... Read Full Review
Too much for the little they did
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Michael
By : 'Lee'
Branch : Bath, 1 Wood Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BA2
Michael gave us sound advice and personal service and we sold our property in a very dull market . We would recommend ... Read Full Review
They were very acceptable
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Michael
By : 'Lee'
Branch : Bath, 1 Wood Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BA2
Excelent personal service from michael in a relatively quiet market . His advice to drop the price achieved an immediate sale ... Read Full Review
Very acceptable
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Michael
By : 's.hutchinson'
Branch : Bath, 1 Wood Street
Services : Sales( As a Vendor )
Sold price : £875000
Would you recommend ? : Yes
Postcode : BA1
Michael was excellent, very professional, proactive, efficient and helpful. His advice was always very sound and realistic. The house sale was quick and ... Read Full Review
Average
