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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 1461 Reviews
97% Recommended
93% sales valuation accuracy
100% letting valuation accuracy
92% sales fee satisfaction
92% letting fee satisfaction
Goodfellows
3 Beeches Avenue, Sutton, Greater London
SM5 3LB
020 8773 2424
Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place. The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level. Stage One - Branch Manager Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification. Stage Two - Director Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter. Stage Three - Managing Director If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter. The address to write to is: Tracey-Anne Green, c/o Goodfellows Estate Agents Limited, 10, The Axis Centre, Cleeve Road, Leatherhead, SURREY, KT22 7RD Or email: tracey-anne.green@goodfellows.co.uk Stage Four - The Property Ombudsman If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman. The Property Ombudsman Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP Tel: 01722 333 306 Email: admin@tpos.co.uk Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk. - You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter. - The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter. - The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action. Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 11/8/2017, 10:40:04 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 92% | £24,000 | £52,500,000 |
| Lettings | 100% | 92% | £650 | £3,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 342 | 11 | 696 | 28 | 195 | 6 | 118 | 7 | 49 | 9 |
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By : 'Tishana'
Branch : Mitcham, 7-8 Fairgreen Parade
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : CR4
Very efficient and professional. Detail explanation and ensure we understood everything. I would highly recommend him to any ... Read Full Review
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Beckie
By : 'Manoj'
Branch : Cheam Village, 2 Ewell Road
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : SM2
Excellent commitment, smooth process and great communication. Topaz and Beckie have been of great help in finding rental property in a short period of ... Read Full Review
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By : 'Narcis'
Branch : Mitcham, 7-8 Fairgreen Parade
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : CR4
Absolutely Awful Experience with Goodfellows If I could give zero stars, I would. Dealing with Goodfellows has been nothing short of a nightmare. From start to finish, their lack of professionalism and disregard for tenants' concerns has been appalling. To begin with, communication is ... Read Full Review
By : Suzanne Mortimer
Jan 7, 2025I am sorry you have felt the need to leave this review Any funds deducted from your deposit are for dilapidations based on the condition you have left the property in vs the condition you received ...
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Joel
Sarah
By : 'Katie'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales( As a Buyer )
Sold price : £555000
Would you recommend ? : Yes
Postcode : SM5
Great experience with the team buying our new home. Friendly, knowledgeable and constantly kept on top of our purchase for us. It wouldn’t have gone through as quickly if it wasn’t for them. Thank you ... Read Full Review
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Jack
By : 'Jeanette'
Branch : Morden, 101 - 103 London Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM4
I chose Goodfellows to sell a property. The reason for this was because as a family we had bought and sold through them several times. I was not disappointed by my decision. Clever, professional and driven is an under statement! At the final stage Martin had to step in to make exchange happen. ... Read Full Review
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By : 'Sandy'
Branch : Mitcham, 7-8 Fairgreen Parade
Services : Online Auctions
Sold price : £625000
Would you recommend ? : No
Postcode : CR4
They are absolutely terrible. I booked a viewing for a Saturday and they left me a voicemail 2 days ago to confirm the viewing. I called back and no one picked up the phone so I left a voicemail to confirm. On the day of the viewing I called another office and they confirmed the booking is on so I ... Read Full Review
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By : 'Lenie'
Branch : Morden, 101 - 103 London Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM4
The agents are very friendly and efficient. They made our move in process smooth and ... Read Full Review
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camilla
By : 'A,Razzak'
Branch : Morden, 101 - 103 London Road
Services : Letting( As a Tenant )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : SM3
Quite help full in the process with close follow up and greater understanding shown towards making the rent arrangement ... Read Full Review
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Suzanne
By : 'Sandu'
Branch : Mitcham, 7-8 Fairgreen Parade
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW2
Never work with this company!!! They are liars and thieves, also not giving you information about what they changing about your contract/deposit. We moved out from their property to find out after 3 months that they are holding our deposit without any reasons and also not protecting our deposit ... Read Full Review
By : John Adams
May 10, 2024I am sorry you have felt the need to leave this review. We have investigated your file and please understand that we are unable to release security deposits unless the landlord authorises the...
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Tayler
By : 'FU'
Branch : Morden, 101 - 103 London Road
Services : Letting( As a Owner )
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : CR4
It was a pleasure to have the excellent and professional services from the Letting Team of the Goodfellows Estate Agency based in Morden, comprising Taylor Currier and Kyla Ewers as well as Lillian Phimister and members of her Property Management Team. They follow up the letting and maintenance ... Read Full Review
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By : 'Mark'
Branch : Morden, 101 - 103 London Road
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SM4
Sold a property thru Goodfellows as Executor of a Will. Once sale complete the Lettings department consistently and regularly phoned to gain business to let out the property sold. Explained the first few times their mistake but the calls simply don't stop. The insensitive Lettings Manager ... Read Full Review
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Joel
Sarah
By : 'Anne'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SM5
Excellent from beginning to end. Joel was fantastic at responding to every communication promptly and chased the seller/solicitor whenever an issue arose or when things were moving too slowly. Due to Joel's professionalism and supportive nature I felt that the buying process was much more ... Read Full Review
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Joel
By : 'PL'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SM5
Joel and the team worked on a complex transaction and managed the chain ... Read Full Review
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Joel
By : 'Mrs'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : Yes
Postcode : SM1
Excellent service although the price was over estimated at the beginning but once it was reduced we had 3 offers the same ... Read Full Review
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By : 'Narendra'
Branch : Morden, 101 - 103 London Road
Services : Letting( As a Owner )
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : SM4
I recently had the pleasure of working with Goodfellows Estate Agent at Morden to find tenants for my property, and I must say, their service exceeded my expectations. From the moment I engaged with them, I was impressed by their professionalism, efficiency, and dedication to provided. Special ... Read Full Review
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Sarah
By : 'Karen'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM5
Sarah was amazing and kept us up to date whether it was good or bad news on a very stressful, long and difficult sale. She managed to help find many solutions during the sale and we can’t thank her enough for her support and professionalism. To be honest she really went above and ... Read Full Review
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Reece
By : 'Tracy'
Branch : Mitcham, 7-8 Fairgreen Parade
Services : Letting( As a Owner )
Rent PCM : £412000
Would you recommend ? : Yes
Postcode : CR4
Buy House Reece and Martin are great and very helpful. They provided a very professional advice and immediate assistance to complete the long process. I cannot believe that I can get the key of the property without their help! I highly recommend Reece and their team if you want to buy or sale your ... Read Full Review
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Sarah
By : 'ELiz'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Land & New Homes
Sold price : £241
Would you recommend ? : Yes
Postcode : SM2
Sara was amazing, as a first time buyer you need to feel like the agency is covering your back and definitely Sara was honest, and always answer my emails quickly. The process took time but for external ... Read Full Review
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Joel
By : 'Rob'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SM1
Goodfellows were a fantastic estate agent to have recently dealt with. As a first time buyer, they helped us through the process and communication with Joel and Martin was fast and clear. They had both interests of seller and buyer, which hugely helped with our communication and negotiation. We ... Read Full Review
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By : 'DAVID'
Branch : Morden, 101 - 103 London Road
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : SM4
Following on from an earlier review about a board mistakenly put up outside the wrong property, I wanted to confirm that it was indeed a mistake by my company and not Goodfellows. They informed me of our mans mistake and I called our guy to return asap to remove the board . Within 20 minutes ... Read Full Review
