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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 480 Reviews
97% Recommended
94% sales valuation accuracy
94% letting valuation accuracy
97% sales fee satisfaction
92% letting fee satisfaction
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Sarah
By : 'ELiz'
Services : Land & New Homes()
Sold price : £241
Would you recommend ? : Yes
Postcode : SM2
Sara was amazing, as a first time buyer you need to feel like the agency is covering your back and definitely Sara was honest, and always answer my emails quickly. The process took time but for external reasons.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 97% | £24,000 | £1,300,000 |
| Lettings | 94% | 92% | £700 | £2,500 |
Goodfellows
3 Beeches Avenue, Sutton, Greater London
SM5 3LB
020 8773 2424
Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers\' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c\/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk
Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk
Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a \"without prejudice\" basis to avoid late-payment charges and\/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 11/8/2017, 10:40:04 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Joel
Sarah
By : 'Katie'
Services : Sales( As a Buyer )
Sold price : £555000
Would you recommend ? : Yes
Postcode : SM5
Great experience with the team buying our new home. Friendly, knowledgeable and constantly kept on top of our purchase for us. It wouldn’t have gone through as quickly if it wasn’t for them. Thank you... Read Full Review
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Joel
Sarah
By : 'Anne'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SM5
Excellent from beginning to end. Joel was fantastic at responding to every communication promptly and chased the seller/solicitor whenever an issue arose or when things were moving too slowly. Due to Joel's professionalism and supportive nature I felt that the buying process was much more... Read Full Review
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Joel
By : 'PL'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SM5
Joel and the team worked on a complex transaction and managed the chain... Read Full Review
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Joel
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : Yes
Postcode : SM1
Excellent service although the price was over estimated at the beginning but once it was reduced we had 3 offers the same... Read Full Review
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Sarah
By : 'Karen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM5
Sarah was amazing and kept us up to date whether it was good or bad news on a very stressful, long and difficult sale. She managed to help find many solutions during the sale and we can’t thank her enough for her support and professionalism. To be honest she really went above and... Read Full Review
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Sarah
By : 'ELiz'
Services : Land & New Homes
Sold price : £241
Would you recommend ? : Yes
Postcode : SM2
Sara was amazing, as a first time buyer you need to feel like the agency is covering your back and definitely Sara was honest, and always answer my emails quickly. The process took time but for external... Read Full Review
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Joel
By : 'Rob'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SM1
Goodfellows were a fantastic estate agent to have recently dealt with. As a first time buyer, they helped us through the process and communication with Joel and Martin was fast and clear. They had both interests of seller and buyer, which hugely helped with our communication and negotiation. We... Read Full Review
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Sarah
By : 'Shahed'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SM5
We recently bought our house through Goodfellows Carshalton Beeches. We viewed the property with Sarah Pine who was very friendly; gave sufficient time to explore the property and answered all queries to the best of her knowledge. The process from acceptance of offer was very smooth with quick... Read Full Review
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Sarah
By : 'Helen'
Services : Sales( As a Vendor )
Sold price : £1300000
Would you recommend ? : Yes
Postcode : SM5
Great support and service right the way through the process. We are very grateful for the help and would definitely use Goodfellows Carshalton again. Sarah is a... Read Full Review
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By : 'Robert'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM3
We would like to thank Goodfellows, you and your team for the smooth and professional sale of our property. I would especially like to sing the praises of Amanda Smith. Amanda has very good communication skills and kept us updated at every level. There was even a tricky moment where our... Read Full Review
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Sarah
By : 'Katsutoshi'
Services : Sales( As a Buyer )
Sold price : £255000
Would you recommend ? : Yes
Postcode : SM2
In a market turmoil, it was a long and difficult process. She was always very kind, patient and customer oriented. I am very happy with... Read Full Review
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Joel
By : 'Ioanna'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SM1
We had the best experience with Joel Smith as he helped us find the perfect flat, communication was excellent and everything completed on time. I would definitely recommend him and use for my next home... Read Full Review
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Joel
By : 'lee'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM5
We are so pleased we chose to go with Goodfellows to sell our house .Although it was not all smooth sailing as our chain broke twice we still managed to buy our new house by the sea . Joel was brilliant and supportive during the whole six month process with great support from his team... Read Full Review
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Joel
By : 'Sue'
Services : Sales( As a Vendor )
Sold price : £887000
Would you recommend ? : Yes
Postcode : SM5
It was so lovely to deal with friendly, cheerful staff, even though at times there were difficulties caused by one of the solicitors!!!! But Lee and Joel dealt with the problems and we completed. They were always contactable and Joel was always completely on top of what was happening, giving us... Read Full Review
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Sarah
By : 'Chris'
Services : Sales( As a Vendor )
Sold price : £610000
Would you recommend ? : Yes
Postcode : SM5
I sold a property through Goodfellows, Carshalton Beeches as a Power of Attorney for an elderly gentleman. I had a very good service from Lee and Maria throughout the sale process but it is Sarah who needs a special mention. The property was not in the best of conditions due to little work having... Read Full Review
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Joel
By : 'Moishe'
Services : Sales( As a Buyer )
Sold price : £420000
Would you recommend ? : Yes
Postcode : SM5
Joel Smith was one off the best and most professional agent I've ever dealt, was always there to help at every step of the... Read Full Review
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Sarah
By : 'Adriana'
Services : Sales( As a Buyer )
Sold price : £440000
Would you recommend ? : Yes
Postcode : SM1
It was a long and difficult search to find the perfect home for my family but luckily with the help of Sarah Pine who was patient and determined to help us in search we finally found the perfect home for my family. Its a nice semi-detached house in a quiet neighbourhood with tons of space and it... Read Full Review
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Sarah
By : 'Ravi'
Services : Other
Sold price : £585000
Would you recommend ? : Yes
Postcode : SM6
Sarah was good in communication and did give updates regularly. She advised good solicitor and mortgage advisor. I would recommend... Read Full Review
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Sarah
By : 'SJH'
Services : Sales( As a Vendor )
Sold price : £225100
Would you recommend ? : Yes
Postcode : SM5
Fast sale and help every step of the way! Lee and Sarah were always contactable and answered any queries quickly. They helped to sell my property within a week. Would recommend using Goodfellows to... Read Full Review
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Maria
By : 'Ket'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SM
Hello Maria and the Goodfellows team, Thank you for your hard work, support and patience throughout the process of purchasing the property. It dragged a bit but was able to finally complete on the said date of Aug 1st. It was great working with you and looking forward to work again in the... Read Full Review
