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Oakwood Estates
4.8/5, 313 Reviews
92% Recommended
93% sales valuation accuracy
94% sales fee satisfaction
Oakwood Estates are at the cutting edge of estate agency which is reflected in our first class service. We are renowned for going the extra mile and acting beyond the call of duty which is evident in our references. Being open for appointments 7 days a week from 8am to 9pm shows our dedication and flexibility in m
eeting our customer's needs. Oakwood Estates prides itself on recommendations and conveying honest and reliable information. We are a dedicated and enthusiastic team and look forward to satisfying your property requirements.
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Oakwood Estates
Shop on the Green,SL3 9JH
Certified Customer Experience
Report Summary
Report generated on (10 May 2025 @ 15:31:44)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Tansu on 25th Jul 2024
1 Star Review
We submitted a rental offer on July 19th, and the representative we spoke to assured us she would forward it to the landlord and provide a response the same day. However, soon after, we were informed that the representative had fallen ill.
It has now been a week without any updates from the agency. While we understand the illness of the initial representative, it is unacceptable that no one else from your office has addressed this matter. We are running out of time, with only 10 days left before we must vacate our current residence, and we have received a response asking us to remove a review.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Victoria on 18th Mar 2024
5 Star Review
Clare had been fantastic, helping us to navigate building a house, always on hand to offer help and make the process easily. We’ve really appreciated working with her and the professionalism of Oakwood Estates. Would definitely use again and recommend!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
alex on 9th Jan 2024
1 Star Review
All keep away from renting properties from these people, big liars, dealing with Sophie from Iver office she is on really bad person, that is mentally abusive to tenants and tries to push and blame tenants for house conditions like mould and damp, that were inside the house and washed for it not to show when property rented. however founded a report which wasn't made available to us which actually shows that this particular house is really bad and full of mould and dampness.
a really bad estate agent with a bad attitude towards its customers.
struggling for 2 months to reason, a time in which we can not use the house in fully due to having 2 rooms condemned.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
alex on 9th Jan 2024
1 Star Review
All keep away from renting properties from these people, big liars, dealing with Sophie from Iver office she is on really bad person, that is mentally abusive to tenants and tries to push and blame tenants for house conditions like mould and damp, that were inside the house and washed for it not to show when property rented. however founded a report which wasn't made available to us which actually shows that this particular house is really bad and full of mould and dampness.
a really bad estate agent with a bad attitude towards its customers.
struggling for 2 months to reason, a time in which we can not use the house in fully due to having 2 rooms condemned.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Nikki on 20th Dec 2023
5 Star Review
Clare and Abbi could not have worked harder to sell my property. They kept me completely up-to-date with everything that was going on and I can't recommend them highly enough. Thank you.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 10/05/2025
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 93% | 94.00% | £41,000 | £1,250,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 69 | 2 | 74 | 13 | 91 | 4 | 46 | 4 | 9 | 1 |
Address
Oakwood Estates
Shop on the Green, Datchet, Berkshire
SL3 9JH
01753 387027
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 00:00 - 17:00
- 00:00 - 00:00
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Oakwood Estates Branches (View All 7)
Unreliable ...
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1 Star Review
By : 'Tansu'
Branch : Maidenhead, 10 Queen Street
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : No
Postcode : SL6
Jul 25, 2024
People found this helpful0
We submitted a rental offer on July 19th, and the representative we spoke to assured us she would forward it to the landlord and provide a response the same day. However, soon after, we were informed that the representative had fallen ill. It has now been a week without any updates from the ... Read Full Review
Comments (0)
We submitted a rental offer on July 19th, and the representative we spoke to assured us she would forward it to the landlord and provide a response the same day. However, soon after, we were informed that the representative had fallen ill.
Was this helpful?:
Tansu said about Oakwood Estates
Services : Letting( As a Tenant )Date: 25th Jul 2024
We submitted a rental offer on July 19th, and the representative we spoke to assured us she would forward it to the landlord and provide a response the same day. However, soon after, we were informed that the representative had fallen ill.
It has now been a week without any updates from the agency. While we understand the illness of the initial representative, it is unacceptable that no one else from your office has addressed this matter. We are running out of time, with only 10 days left before we must vacate our current residence, and we have received a response asking us to remove a review.
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Really good ...
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5 Star Review
Clare
By : 'Victoria'
Branch : Maidenhead, 10 Queen Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SL6
Mar 18, 2024
People found this helpful0
Clare had been fantastic, helping us to navigate building a house, always on hand to offer help and make the process easily. We’ve really appreciated working with her and the professionalism of Oakwood Estates. Would definitely use again and ... Read Full Review
Comments (0)Was this helpful?:
Victoria said about Oakwood Estates
Services : Sales( As a Buyer )Date: 18th Mar 2024
Clare had been fantastic, helping us to navigate building a house, always on hand to offer help and make the process easily. We’ve really appreciated working with her and the professionalism of Oakwood Estates. Would definitely use again and recommend!
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All keep away from renting ...
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1 Star Review
Sophie
By : 'alex'
Branch : Iver, 31 High Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SL0
Jan 9, 2024
People found this helpful0
All keep away from renting properties from these people, big liars, dealing with Sophie from Iver office she is on really bad person, that is mentally abusive to tenants and tries to push and blame tenants for house conditions like mould and damp, that were inside the house and washed for it not to ... Read Full Review
Attached Files
Comments (0)All keep away from renting properties from these people, big liars, dealing with Sophie from Iver office she is on really bad person, that is mentally abusive to tenants and tries to push and blame tenants for house conditions like mould and damp, that were inside the house and washed for it not to show when property rented. however founded a report which wasn't made available to us which actually shows that this particular house is really bad and full of mould and dampness.
Was this helpful?:
alex bucur said about Oakwood Estates
Services : Letting( As a Tenant )Date: 9th Jan 2024
All keep away from renting properties from these people, big liars, dealing with Sophie from Iver office she is on really bad person, that is mentally abusive to tenants and tries to push and blame tenants for house conditions like mould and damp, that were inside the house and washed for it not to show when property rented. however founded a report which wasn't made available to us which actually shows that this particular house is really bad and full of mould and dampness.
a really bad estate agent with a bad attitude towards its customers.
struggling for 2 months to reason, a time in which we can not use the house in fully due to having 2 rooms condemned.
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All keep away from renting ...
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1 Star Review
By : 'alex'
Branch : Iver, 31 High Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SL0
Jan 9, 2024
People found this helpful0
All keep away from renting properties from these people, big liars, dealing with Sophie from Iver office she is on really bad person, that is mentally abusive to tenants and tries to push and blame tenants for house conditions like mould and damp, that were inside the house and washed for it not to ... Read Full Review
Comments (0)All keep away from renting properties from these people, big liars, dealing with Sophie from Iver office she is on really bad person, that is mentally abusive to tenants and tries to push and blame tenants for house conditions like mould and damp, that were inside the house and washed for it not to show when property rented. however founded a report which wasn't made available to us which actually shows that this particular house is really bad and full of mould and dampness.
Was this helpful?:
alex bucur said about Oakwood Estates
Services : Letting( As a Tenant )Date: 9th Jan 2024
All keep away from renting properties from these people, big liars, dealing with Sophie from Iver office she is on really bad person, that is mentally abusive to tenants and tries to push and blame tenants for house conditions like mould and damp, that were inside the house and washed for it not to show when property rented. however founded a report which wasn't made available to us which actually shows that this particular house is really bad and full of mould and dampness.
a really bad estate agent with a bad attitude towards its customers.
struggling for 2 months to reason, a time in which we can not use the house in fully due to having 2 rooms condemned.
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Highly ...
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5 Star Review
Clare
By : 'Nikki'
Branch : Maidenhead, 10 Queen Street
Services : Sales( As a Vendor )
Sold price : £355500
Would you recommend ? : Yes
Postcode : SL6
Dec 20, 2023
People found this helpful0
Clare and Abbi could not have worked harder to sell my property. They kept me completely up-to-date with everything that was going on and I can't recommend them highly enough. Thank ... Read Full Review
Comments (0)Was this helpful?:
Nikki Dawson said about Oakwood Estates
Services : Sales( As a Vendor )Date: 20th Dec 2023
Clare and Abbi could not have worked harder to sell my property. They kept me completely up-to-date with everything that was going on and I can't recommend them highly enough. Thank you.
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Very efficient personal ...
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5 Star Review
By : 'Geoff'
Branch : Datchet, Shop on the Green
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SL3
Oct 8, 2023
People found this helpful0
Very efficient personal service with great local knowledge made for us a successful sale in a difficult market Linda and ... Read Full Review
Comments (0)Very efficient personal service with great local knowledge made for us a successful sale in a difficult market
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Geoff Day said about Oakwood Estates
Services : Sales( As a Vendor )Date: 8th Oct 2023
Very efficient personal service with great local knowledge made for us a successful sale in a difficult market
Linda and Geoff
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Sophie ...
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5 Star Review
Sophie
By : 'Cindy'
Branch : Richings Park, 34 Bathurst Walk
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : UB4
Sep 26, 2023
People found this helpful0
We have been very happy with Oakwood over the years and had no problems at all.Sophie Malik our last property manager, has been exceptionally helpful and deals with whatever problem you have straight away very pleased to have known ... Read Full Review
Comments (0)Was this helpful?:
Cindy said about Oakwood Estates
Services : Letting( As a Tenant )Date: 26th Sep 2023
We have been very happy with Oakwood over the years and had no problems at all.Sophie Malik our last property manager, has been exceptionally helpful and deals with whatever problem you have straight away very pleased to have known her
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An excellent firm. It took a ...
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5 Star Review
Elaine
By : 'Nigel'
Branch : Datchet, Shop on the Green
Services : Sales( As a Vendor )
Sold price : £960000
Would you recommend ? : Yes
Postcode : SL3
Jun 14, 2023
People found this helpful0
An excellent firm. It took a year to sell our father's house after he died because of three time wasters before we found a genuine buyer. Thorough they kept working on new buyers, particularly Elaine. Meanwhile they checked the property every week, provided other services like repair to ... Read Full Review
Comments (0)An excellent firm. It took a year to sell our father's house after he died because of three time wasters before we found a genuine buyer. Thorough they kept working on new buyers, particularly Elaine.
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Nigel Stephen Guy Middlemass said about Oakwood Estates
Services : Sales( As a Vendor )Date: 14th Jun 2023
An excellent firm. It took a year to sell our father's house after he died because of three time wasters before we found a genuine buyer. Thorough they kept working on new buyers, particularly Elaine.
Meanwhile they checked the property every week, provided other services like repair to fences. taps, locks etc. and organised cleaners on completion.
When we finally found a buyer we had a nightmare solicitor holding things up but they kept things going until the deal was done. I cannot recommend them highly enough. Five stars is too low!
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Fantastic partnership and ...
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5 Star Review
Clare
By : 'Sara'
Branch : Maidenhead, 10 Queen Street
Services : Sales( As a Vendor )
Sold price : £1060000
Would you recommend ? : Yes
Postcode : SL6
May 8, 2023
People found this helpful0
Selling your house can be super stressful but Clare Barbe was a dream to work with and made it so much easier. Would highly recommend Oakwood Estates Maidenhead! Thank you ... Read Full Review
Attached Files
Comments (0)Was this helpful?:
Sara HarperHolton said about Oakwood Estates
Services : Sales( As a Vendor )Date: 8th May 2023
Selling your house can be super stressful but Clare Barbe was a dream to work with and made it so much easier. Would highly recommend Oakwood Estates Maidenhead! Thank you Clare!
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Kirsty was very helpful and ...
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5 Star Review
Kirsty
By : 'C'
Branch : Maidenhead, 10 Queen Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SL6
Apr 18, 2023
People found this helpful0
Kirsty was very helpful and friendly throughout our search, it was a pleasure to work with her and the rest of the Oakwood Estates ... Read Full Review
Comments (0)Was this helpful?:
C said about Oakwood Estates
Services : Sales( As a Buyer )Date: 18th Apr 2023
Kirsty was very helpful and friendly throughout our search, it was a pleasure to work with her and the rest of the Oakwood Estates team.
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Friendly efficient service ...
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5 Star Review
Charmaine
By : 'rob@powerbug.co.uk'
Branch : Datchet, Shop on the Green
Services : Sales( As a Vendor )
Sold price : £690000
Would you recommend ? : Yes
Postcode : SL4
Mar 6, 2023
People found this helpful0
Friendly efficient service delivering an achievable pre sale valuation that was ultimately achieved in unpredictable times Very satisfied and would ... Read Full Review
Comments (0)Friendly efficient service delivering an achievable pre sale valuation that was ultimately achieved in unpredictable times
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rob@powerbug.co.uk said about Oakwood Estates
Services : Sales( As a Vendor )Date: 6th Mar 2023
Friendly efficient service delivering an achievable pre sale valuation that was ultimately achieved in unpredictable times
Very satisfied and would recommend
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Thank you very much to Elaine ...
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5 Star Review
Elaine
Charmaine
By : 'Satish'
Branch : Datchet, Shop on the Green
Services : Land & New Homes
Sold price : £715000
Would you recommend ? : Yes
Postcode : SL3
Jan 6, 2023
People found this helpful0
Thank you very much to Elaine and the Oakwood Estates team at Datchet for helping us land the successful purchase of our lovely home ? in 2022. Elaine's valuable knowledge of the area, real estate expertise as well as the time and enthusiasm she brought to the whole process were extremely ... Read Full Review
Comments (0)Thank you very much to Elaine and the Oakwood Estates team at Datchet for helping us land the successful purchase of our lovely home ? in 2022. Elaine's valuable knowledge of the area, real estate expertise as well as the time and enthusiasm she brought to the whole process were extremely helpful. We really appreciated her prompt and cheerful approach throughout, understanding our requirements, answering our queries, and the associated multiple follow-ups.
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Satish A said about Oakwood Estates
Services : Land & New Homes( )Date: 6th Jan 2023
Thank you very much to Elaine and the Oakwood Estates team at Datchet for helping us land the successful purchase of our lovely home ? in 2022. Elaine's valuable knowledge of the area, real estate expertise as well as the time and enthusiasm she brought to the whole process were extremely helpful. We really appreciated her prompt and cheerful approach throughout, understanding our requirements, answering our queries, and the associated multiple follow-ups.
As first-time buyers, we needed a reliable sales person who could provide us with the right guidance, and we found that support in Elaine. Our house purchase was in early 2022, and at a peak time in the housing market. However, Elaine and team made sure that we had a very positive experience, whilst navigating the multi-step process. We would also like to thank Charmene and Charlotte at the Datchet branch, who were very professional and supportive thru the multiple visits we had to make to view the property prior to our purchase (and accommodate some very short notice requests).
You can be assured that you are in safe hands when you are dealing with Elaine and Oakwood team.
Thank you for the warm welcome to the area! ??
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Friendly, knowledgable, ...
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5 Star Review
Charmaine
By : 'Helen'
Branch : Datchet, Shop on the Green
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SL3
Nov 3, 2022
People found this helpful0
I bought and sold with Oakwood Estates and Elaine and Charmaine helped me through what was a very longwinded and painful process with professionalism and some much appreciated humour. I am very glad I used this local Estate ... Read Full Review
Comments (0)Was this helpful?:
Helen Barnett said about Oakwood Estates
Services : Sales( As a Buyer )Date: 3rd Nov 2022
I bought and sold with Oakwood Estates and Elaine and Charmaine helped me through what was a very longwinded and painful process with professionalism and some much appreciated humour. I am very glad I used this local Estate Agency.
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Outstanding ...
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5 Star Review
Frankie
By : 'Abs'
Branch : Burnham, 39 High Street
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SL1
Nov 2, 2022
People found this helpful0
The staff at oakwood estates have been kind, professional & very efficient. Would highly recommend to those looking for an estate ... Read Full Review
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Abs said about Oakwood Estates
Services : Sales( As a Vendor )Date: 2nd Nov 2022
The staff at oakwood estates have been kind, professional & very efficient. Would highly recommend to those looking for an estate agent.
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The most unresponsive agency. ...
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1 Star Review
Charlie
Christopher
By : 'Anna'
Branch : Richings Park, 34 Bathurst Walk
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : UB7
Aug 17, 2022
People found this helpful3
The most unresponsive agency. All are so lazy that they don't remember the name of the week days or when they should return a call back to a customer. I have a tremendous experience with this agency for which I will never contact them for another property. Pieces of disgusting and maleficent ... Read Full Review
Comments (0)Was this helpful?:
Anna said about Oakwood Estates
Services : Letting( As a Tenant )Date: 17th Aug 2022
The most unresponsive agency. All are so lazy that they don't remember the name of the week days or when they should return a call back to a customer. I have a tremendous experience with this agency for which I will never contact them for another property. Pieces of disgusting and maleficent people work in this branch. Chris, Kate and Sophie
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Everyone at Oakwood were ...
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5 Star Review
Elaine
By : 'Hayley'
Branch : Datchet, Shop on the Green
Services : Sales( As a Vendor )
Sold price : £244000
Would you recommend ? : Yes
Postcode : SL3
Jul 28, 2022
People found this helpful0
Everyone at Oakwood were friendly and helpful at all stages of my sale. All questions were answered immediately and they went above and beyond to ensure a smooth transaction for both myself (seller) and the ... Read Full Review
Comments (0)Was this helpful?:
Hayley said about Oakwood Estates
Services : Sales( As a Vendor )Date: 28th Jul 2022
Everyone at Oakwood were friendly and helpful at all stages of my sale. All questions were answered immediately and they went above and beyond to ensure a smooth transaction for both myself (seller) and the buyer.
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Brilliant service, nothing ...
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5 Star Review
Charmaine
Charlotte
By : 'SO'
Branch : Datchet, Shop on the Green
Services : Sales( As a Vendor )
Sold price : £437000
Would you recommend ? : Yes
Postcode : SL3
Jul 28, 2022
People found this helpful0
Brilliant service, nothing too much trouble. Can't thank Elaine, Charmaine and Charlotte enough for all they have done for ... Read Full Review
Comments (0)Was this helpful?:
SO said about Oakwood Estates
Services : Sales( As a Vendor )Date: 28th Jul 2022
Brilliant service, nothing too much trouble. Can't thank Elaine, Charmaine and Charlotte enough for all they have done for me
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Elaine and her Colleagues at ...
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5 Star Review
Elaine
By : 'Cat'
Branch : Datchet, Shop on the Green
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SL3
Jul 24, 2022
People found this helpful0
Elaine and her Colleagues at Oakwood Estates were professional, polite, kept us informed every step of the way - First Class ... Read Full Review
Comments (0)Was this helpful?:
Cat Daniels said about Oakwood Estates
Services : Sales( As a Vendor )Date: 24th Jul 2022
Elaine and her Colleagues at Oakwood Estates were professional, polite, kept us informed every step of the way - First Class Service!
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Great Estate ...
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5 Star Review
Charmaine
Charlotte
By : 'Kerry'
Branch : Datchet, Shop on the Green
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SL3
May 23, 2022
People found this helpful0
The whole process has been so easy working with the team at Oakwood. Special thanks to Charmaine & Charlotte who have been so responsive the whole way through and helped make it a smooth purchase. Definitely ... Read Full Review
Comments (0)Was this helpful?:
Kerry Mooney said about Oakwood Estates
Services : Sales( As a Buyer )Date: 23rd May 2022
The whole process has been so easy working with the team at Oakwood. Special thanks to Charmaine & Charlotte who have been so responsive the whole way through and helped make it a smooth purchase. Definitely recommended.
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We were very pleased with ...
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5 Star Review
Elaine
By : 'Tess'
Branch : Datchet, Shop on the Green
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SL3
May 21, 2022
People found this helpful0
We were very pleased with Oakwood Estates. Elaine got us a great buyer quickly, kept them on board during a lengthy probate, kept an eye on the property and most of all got really involved when there was a problem down the chain which could have jeopardised the sale. This involved dealing with ... Read Full Review
Comments (0)Was this helpful?:
Tess Roberts said about Oakwood Estates
Services : Sales( As a Vendor )Date: 21st May 2022
We were very pleased with Oakwood Estates. Elaine got us a great buyer quickly, kept them on board during a lengthy probate, kept an eye on the property and most of all got really involved when there was a problem down the chain which could have jeopardised the sale. This involved dealing with multiple parties and being persistent in multiple calls every day for over two weeks. Can’t say more than that.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
<h3><strong>Complaints Procedure</strong></h3> <p>Providing an excellent customer service is important to Oakwood Estates and in the vast majority of cases this is exactly what you will receive. However, just occasionally, something goes wrong and a customer, unfortunately, has cause to complain. If this happens, we will always acknowledge receipt of your complaint within 5 working days and do everything we can to speedily resolve the problem.</p> <p>This can usually be best achieved by contacting the person you originally dealt with. That person will expect to hear from you if you are unhappy and will aim to resolve your complaint on the same day. While we would like to hear from you by telephone, should you decide to write to us, we will call you with the same objective in mind.</p> <p>If an immediate solution cannot be achieved because further investigation is necessary, we will let you know straight away.</p> <p>Should our investigation take longer than anticipated, which will only happen if the circumstances are particularly complex, we will explain why and we will make sure you are provided with regular updates. We will not normally allow any complaint to be unresolved for more than 4 weeks, as we will always agree a course of action with you within this time.</p> <p>Alternatively, you can contact our Head office:</p> <p>Fax: 01753 889051<br /> Email: enquiries@oakwood-estates.co.uk<br /> Post: Customer Services, Oakwood Estates, 6 Latchmoor Way, Gerrards Cross, Bucks, SL9 8LP<br /> <p>In the unlikely event that you are still unhappy with how your complaint is being handled or resolved, we have in place an escalation procedure which means that you can request the involvement of an appropriate director. Head Office will facilitate this for you. You can contact them using the details above.</p> <p>If, at the end of this process, you still remain dissatisfied with the outcome, you have the right to take your complaint to the relevant Ombudsman Service. They will consider your complaint totally impartially and we are bound by their decision. We do hope, however, that your complaint will have been resolved much earlier and you will not find it necessary to take this action.</p>
Last updated at 7/16/2014, 7:24:56 AM by allAgents
